HP D Series Installation and operation manual

System Memory Upgrade Guide

D Class and R Class

HP 9000 Enterprise Servers

Part No. A3262-90003

Edition 6

October 1998

E1098

Printed in: USA

Legal Notices

The information in this document is subject to change without notice.

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HEWLETT-PACKARD COMPANY 3000 Hanover Street Palo Alto, California

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Contents

iii

Who Should Use this Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

1. D Class System Memory Upgrade

Overview of Memory Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Memory Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Memory Upgrade Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24

Memory Upgrade Verification Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25

Troubleshooting Memory Configuration Error Symptoms . . . . . . . . . . . . . . . . . 1-30

Obtaining the Correct Firmware Patch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-32

Downloading the Firmware Patch via the World Wide Web . . . . . . . . . . . . 1-33

Downloading the Firmware Patch using FTP . . . . . . . . . . . . . . . . . . . . . . 1-34

2. R Class System Memory Upgrade

Overview of Memory Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Memory Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Memory Upgrade Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20

Troubleshooting Memory Configuration Error Symptoms . . . . . . . . . . . . . . . . . 2-24

Obtaining the Correct Firmware Patch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25

Downloading the Firmware Patch via the World Wide Web . . . . . . . . . . . . 2-26

Downloading the Firmware Patch using FTP . . . . . . . . . . . . . . . . . . . . . . 2-27

Contents

Printing History

The manual printing date and part number indicate its current edition. The printing

date will change when a new edition is printed. Minor changes may be made at

reprint without changing the printing date. the manual part number will change

when extensive changes are made.

Manual updates may be issued between editions to correct errors or document

product changes. To ensure that you receive the updated or new editions, you should

subscribe to the appropriate product support service. See your HP sales

representative for details.

First Edition: December, 1995

Second Edition: May, 1996

Third Edition: November, 1996

Fourth Edition: August, 1997

Fifth Edition: August 1998

Sixth Edition: October 1998

NOTE Reader Comments. We welcome your comments about our documentation. If you

have editorial suggestions or recommended improvements for this document, please

write to us. You can reach us through e-mail at: hardwaredocs@cup.hp.com or by

sending your letter to: Documentation Manager, M/S 5657, Hewlett-Packard

Company, 8000 Foothills Blvd., Roseville, CA 95747-6588 USA. Please include the

following information in your message:

• Title of the manual you are referencing.

• Manual part number (from the title page).

• Edition number or publication date (from the title page)..

• Your name.

• Your company’s name.

SERIOUS ERRORS, such as technical inaccuracies that may render a program or a

hardware device inoperative, should be reported to your HP Response Center or

directly to a Support Engineer.

Who Should Use this Guide

The procedures in this guide are intended to be performed by a person who is

qualified in the installation and servicing of computer equipment, and is trained to

recognize the hazards involved. Memory is installed in an area of the product where

energy levels considered hazardous may be produced.

1-1

D Class System Memory Upgrade

Overview of Memory Installation

The memory installation procedures are organized as follows:

A. Check existing system memory.

B. Turn off power to the system.

C. Remove the front bezel.

D. Remove the side panel.

E. Remove the EMI cover.

F. Remove the Processor/Memory card.

G. Plan the memory configuration.

H. Install memory modules.

I. Replace the Processor/Memory card.

J. Replace the EMI cover.

K. Replace the side panel.

L. Replace the front bezel.

After completing all installation procedures, proceed to the Memory Upgrade

Verification procedure (located after the installation procedures) for instructions on

how to verify correct installation. If the memory verification is not successful, refer

to the section titled Troubleshooting Memory Configuration Error Symptoms at

the end of this manual.

1-2

D Class System Memory Upgrade

Overview of Memory Installation

Required Tools To perform the procedures in this upgrade guide, the following tools are required:

• Small flat-bladed screwdriver

• Torx driver, #15

• Phillips screwdriver.

Safety

Considerations

WARNING The installation procedures in this guide require opening the system cabinet,

which may expose you to high-energy (high-amperage) circuits, possible

ejection of molten metal, and exposed sharp edges in equipment chassis. Be

sure to remove all rings, watches, and other jewelry from fingers, wrists, and

arms before opening the system cabinet.

Electrostatic

Discharge

Precautions

Electrostatic discharge can damage the integrated circuits on printed-circuit boards.

To prevent such damage from occurring, be sure to observe the following

precautions when handling and installing boards:

1. Use a grounding mat and an anti-static wrist strap, such as those included in the

ESD Field Service Kit (HP P/N A3024-80004).

2. Wear the anti-static wrist strap to ensure that any accumulated electrostatic

charge is discharged from you body to ground.

3. Keep uninstalled printed-circuit boards in their protective anti-static bags until

you are ready to install them.

4. Handle printed-circuit boards by their edges after you have removed them from

their protective anti-static bags.

1-3

D Class System Memory Upgrade

Memory Installation Procedure

A. Check Existing

System Memory To check the memory configuration on your system:

Reboot the system by typing /etc/shutdown -r at the HP-UX system prompt:

/etc/shutdown -r

When prompted, halt the boot process by pressing any key on the keyboard:

Processor is booting from first available device.

To discontinue, press any key within 10 seconds.

Boot terminated.

Main Menu ----------------------------------------------------

Command Description

------- -----------

BOot [PRI|ALT|<path>] Boot from specified path

PAth [PRI|ALT|CON|KEY] [<path>] Display or modify a path

SEArch [DIsplay|IPL] [<path>] Search for boot devices

TOC Soft boot the system

COnfiguration [<command>] Access Configurationmenu/commands

INformation [<command>] Access Information menu/commands

SERvice [<command>] Access Service menu/commands

DIsplay Redisplay the current menu

HElp [<menu>|<command>] Display help for menu or command

RESET Restart the system

-------

Main Menu: Enter command >

1-4

D Class System Memory Upgrade

Memory Installation Procedure

At the Main menu of the Boot Console Handler, type “in me” to display memory

information.

Note the amount of memory listed in the memory information display. After

installing additional memory, you will check this memory information display again

to verify that the system recognizes the newly installed memory

Example Memory Information Display (Models D200/D210/D310)

Main Menu: Enter command > in me

MEMORY INFORMATION

Slot Card Size Amount Enabled

---- --------- --------------

0 16 MB 16 MB

1 16 MB 16 MB

Physical Memory: 32 MB (0x02000000)

Configured Memory: 32 MB (0x02000000)

Main Menu: Enter command >

Example Memory Information Display (all other D2xx and D3xx Models)

Main Menu: Enter command > in me

MEMORY INFORMATION

MEMORY STATUS TABLE

Slot Size(a+b) Status

---- -------- ------

0a/b 128MB Configured

1a/b 32MB Configured

2a/b 32MB Configured

--------

TOTAL 192MB

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