HP T5700 - compaq thin client User manual

Using Rapport Administrative Software and Altiris

Deployment Solution on the Same HP Compaq Thin

Client Networ

HP Compaq Thin Client t5000 Series

Table Of

Contents

Table Of Contents ..................................................................................................... 1

Abstract.................................................................................................................... 2

General Guidelines ................................................................................................... 2

PXE Boot Flowchart................................................................................................... 2

Recommended Practices ............................................................................................ 3

Rapport Setup ................................................................................................................3

Altiris Setup.................................................................................................................... 3

Altiris Deployment Solution Setup .................................................................................... 4

Practices to Avoid ..................................................................................................... 5

Altiris BootWor s Installation .................................................................................... 6

November 2003

Thin Clients

Instructions

Using Rapport Administrative Software and Altiris Deployment Solution on the Same HP Compaq hin Client Network

Abstract Altiris Deployment Solution and Rapport Administrative Software offer industry standard,

PXE-enabled management of thin clients. heir co-existence on the same subnet,

however, can present challenges resulting from perceived limitations in the Wired for

Management 2.0 specification. his paper examines and provides a resolution to issues

associated with running both management solutions simultaneously.

General

Guidelines

Concurrently operating Altiris and Rapport on the same network may limit functionality of

either management solution in terms of imaging and command-line execution within a

preboot executable environment (PXE). While several options exist, HP recommends that

the Altiris BootWorks utility be installed on the thin clients where Altiris management is

required and PXE services be disabled on the Altiris deployment servers. Altiris

BootWorks consists of a hidden partition containing a bootable, DOS environment for

imaging or executing DOS scripts.

Rapport can use PXE. his alleviates Altiris’ dependency on PXE service to help deliver

thin client manageability, and produce a more stable and reliable solution. Other

options considered may further limit functionality of one or both manageability solutions.

Currently, BootWorks is unavailable for CE .NE . Please check www.altiris.com

periodically for information regarding future releases of Altiris Deployment Solution. For

more information, refer to the Altiris Deployment Solution 5.6 Product Guide.

PXE Boot

Flowchart

he following diagram illustrates how PXE creates a DOS environment.

Using Rapport Administrative Software and Altiris Deployment Solution on the Same HP Compaq hin Client Network

Recommended

Practices

he following represents a method for ensuring maximum functionality of both

management solutions co-existing on the same network. When the Rapport server has

been configured to use PXE, the Altiris Deployment Solution PXE services should not be

installed. he Altiris BootWorks partition should supersede PXE on clients managed by

the Altiris server.

Rapport Setup he Rapport Server must be configured to use PXE. Rapport 3.02 is automatically

configured to use PXE. No options exist for deselecting PXE during installation or for

disabling during operation.

Altiris Setup If the Altiris Deployment Solution is already installed, the PXE service must be disabled.

he following sections provide steps for both Microsoft Windows 2000 and 2003

Server families and Microsoft Windows N 4.0 Server.

o disable PXE service for Microsoft Windows 2000 and 2003 Server families, perform

the following steps:

1. Right-click My Computer and select Manage.

2. Click on Services in the left pane of the Window.

3. Scroll in the right pane and select Altiris PXE Config Service.

4. When the Altiris PXE Config Service window opens, change the Startup ype to

Disabled.

Using Rapport Administrative Software and Altiris Deployment Solution on the Same HP Compaq hin Client Network

5. Stop the service and click OK.

Repeat steps 3 through 5 for the Altiris PXE M F P Service and Altiris PXE Service.

o disable PXE service for Microsoft Windows N 4.0 Server, perform the following

steps:

1. Click on Start > Settings > Control Panel.

2. Double-click Services.

3. Scroll to Altiris PXE Config Service and highlight it.

4. Select Stop on the right side of the window.

5. After the service has stopped, double-click the Altiris PXE Config Service.

6. Select the Disabled option and choose OK.

Repeat steps 3 through 6 for the Altiris PXE M F P Service and Altiris PXE Service.

Altiris Deployment

Solution Setup

If installing Altiris Deployment Solution onto an existing Rapport managed subnet,

customers must select Custom Install and deselect the Altiris PXE service during

installation. Otherwise, the Altiris PXE service will disable the Rapport PXE service.

After the Deployment Solution is installed, create a BootWorks Installer Package and

deploy it to your Altiris managed clients. Use the steps outlined in the Altiris BootWorks

Installation section of this document to create the installer package.

Using Rapport Administrative Software and Altiris Deployment Solution on the Same HP Compaq hin Client Network

Practices to

Avoid

he following scenarios will limit the functionality of one or both management solutions,

as both require a DOS environment for manageability. PXE creates this environment by

downloading a bootable DOS image provided by the servers. (Please see the PXE Boot

Flowchart section of this paper for more information regarding this process.) When PXE

is enabled on both configurations, Rapport 3.02 will cease to function whereas Rapport

4.0 will result in service collisions. While the absence of PXE service only affects

imaging functionality, both solutions are still capable of managing the clients within the

operating system such as deploying software, inventory collection and Wake-on-LAN

functionality.

he following scenarios are not recommended by HP:

! If Rapport 4.0 PXE service is disabled, and the Altiris Server PXE service is enabled,

then there will be a loss of imaging functionality on Rapport. Rapport 3.02 does not

offer disabling of PXE service as version 4.0 does.

! If Rapport 3.02 or 4.0 has PXE enabled, Altiris has PXE disabled and BootWorks is

not installed on the clients, there will be a loss of imaging and DOS scripting

functionality with Altiris.

! If both Rapport and Altiris have PXE enabled, then the PXE configurations will collide

and the network boot will hang.

Using Rapport Administrative Software and Altiris Deployment Solution on the Same HP Compaq hin Client Network

Altiris

BootWor s

Installation

here are a few simple steps for BootWorks installation on the HP Compaq hin Client

t5000 Series. Successful installation prevents a loss of functionality from either Rapport

or Altiris. For more information on BootWorks Partitons and creating packages, refer to

page 224 of the Altiris Deployment Solution 5.6 Product Guide.

o install BootWorks, perform the following steps:

1. On the Altiris Deployment Server, select oot Disk Creator.

2. When the opening selection screen pops up, choose Create New

Configuration.

3. Enter a unique name for the configuration and a description if desired, then click

Next.

Using Rapport Administrative Software and Altiris Deployment Solution on the Same HP Compaq hin Client Network

4. Select ootWorks Install Package and click Next.

5. Choose Microsoft Windows and click Next.

Using Rapport Administrative Software and Altiris Deployment Solution on the Same HP Compaq hin Client Network

6. Select the VIA Rhine II Fast Ethernet Adapter Driver from the list and click

Next.

7. Choose Obtain an IP Address from a DHCP server and click Next.

Using Rapport Administrative Software and Altiris Deployment Solution on the Same HP Compaq hin Client Network

8. Select Use TCP/IP to connect to Altiris Express Server and click Next.

9. Enter the domain or workgroup and account privileges to connect to the server and

click Next.

10. Select Manually Create Drive Maps.

Using Rapport Administrative Software and Altiris Deployment Solution on the Same HP Compaq hin Client Network

11. Verify the UNC path in the box is correct to the Express share on the Altiris server

and click Next.

12. Verify all the information is correct on the last screen and click Finish.

13. On the pop-up window choose Create a Windows Installation Package.

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