Grandstream Networks WP820 User manual

Common Issues for Grandstream WP820

Do Not Disturb is enabled

To disable the DND mode, Access LCD Menu → Settings → Call Settings→ Do not disturb

and set Do not disturb to Off.

You can also disable Do not disturb from the user access home page. Toggle the page to the

right and access the quick user page. See Figure 11 below:

Call Forwarding is enabled

To disable call forwarding, follow the steps below:

1. Press Menu to bring up operation menu.

2. Use arrow keys to reach Settings → Call Settings→ Call forward.

3. Select which account will be enabling the call forwarding feature and navigate to “Call

forwarding”.

4. Set “Call Forward” to “Off” and then press the “Save” button.

Wi-Fi is disabled

To turn on/off Wi-Fi, follow the steps below:

UniVoxx

The right page is providing the users quick access to Wi-Fi, Bluetooth and DND option and

configuration.

You can turn on/off the option using the middle softkey.

Note: If Wi-Fi is Off, you will see an Off indication on the status icon.

Weak Wi-Fi Reception

The portable may not have the best calling performance or not work due to a weak Wi-Fi signal.

The portable automatically searches for the nearest AP with a better connection, and it will try to

improve the Wi-Fi strength. Please make sure you have a good Wi-Fi signal throughout the

building or premises. You can see the Wi-Fi signal strength on the top right corner.

Dead Battery

The phone generates a warning tone when the device’s battery level becomes 15% and 5%. You

can see the battery level on the top right corner. We recommend you place the phone back to the

charging station after using it. When the battery is charging, you will see the status highlighted in

green.

Battery Information

• Standby time: up to 150 hours

• Talk time: up to 7.5 hours’ active talk time

UniVoxx

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