Grandstream Networks WP820 Instruction Manual

Grandstream Networks, Inc.

WP820

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WP820

WP820 – Administration Guide

WELCOME

Thank you for purchasing Grandstream WP820. This powerful Enterprise Portable Wi-Fi Phone features dual-band

802.11a/b/g/n Wi-Fi, supports Wi-Fi roaming, and integrated Bluetooth. The combination of advanced telephony features and

durability make it ideal for mobilizing your VoIP network in residences, warehouses, retail stores, hotels and many more

environments. Due to a durable design, this sleek phone is drop safe from 1.2 meters, with 150 hours standby time and 7.5

hours talk time making it an ideal addition for homes and businesses alike.

PRODUCT OVERVIEW

Feature Highlights

The following table contain the major features of the WP820:

Table 1: WP820 Features at a Glance

Technical Specifications

The following table resumes all the technical specifications including the protocols/standards supported, voice codecs,

telephony features, languages, and upgrade/provisioning settings for the Base station WP820.

●2 SIP accounts and 2 lines.

●3-way audio conference calls.

●Dual-band 802.11a/b/g/n Wi-Fi.

●Wi-Fi roaming and integrated Bluetooth.

●150 hours standby time.

●7.5 hours talk time.

Protocols/Standards

SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record,

SRV,NAPTR), DHCP, SSH, TFTP, NTP, STUN, SIMPLE, LDAP, TR-069, 802.1x, TLS, SRTP,

IPv6

Voice Codecs and Capabilities Support for G.711μ/a, G.729A/B, G.722 (wide-band), iLBC, Opus, in-band, and out-of-band

DTMF (In audio, RFC2833, SIP INFO), VAD, CNG, AEC, PLC, AJB, AGC, ANS

Wi-Fi Yes, integrated dual-band Wi-Fi 802.11 a/b/g/n (2.4GHz & 5GHz)

Wi-Fi Encryption WEP, WPA/WPA2, WPA Enterprise

Graphic Display 2.4-inch (240×320) TFT color LCD

Table 2: WP820 Technical Specifications

Peripherals 3 soft keys, dial, hang up, speakerphone, phonebook, backlit keypad, proximity sensor,

accelerator, vibration motor, volume button and navigation keys

Push-to-Talk Customizable button for push-to-talk, panic call and other related functions

Bluetooth Yes, Bluetooth v4.2

Auxiliary Ports 3.5 mm headset jack, Micro-USB port for charging, dual-MIC, dual-color LED.

Telephony Features

Hold, transfer, forward, 3-way audio conference, downloadable phonebook (XML, up to

1000 items), call waiting, call log (up to 100 records), off-hook auto dial, auto answer,

click-to-dial, ﬂexible dial plan, hot desking, personalized music ringtones and music on

hold, server redundancy and fail-over, push to talk

Security User and administrator level passwords, MD5 and MD5-sess based authentication, 256-bit

AES based secure conﬁguration ﬁle, SRTP, TLS, 802.1x media access control

HD Audio Yes, both on handset and speakerphone with support for wideband audio, HAC supported

QoS 802.11e (WMM) and Layer 3 (ToS, DiffServ, MPLS) QoS

Multi-language English, Arabic, Chinese, Czech, Dutch, German, French, Hebrew, Italian, Japanese, Polish,

Portuguese, Russian, Spanish, Turkish, and Hungarian.

Upgrade/ Provisioning Firmware upgrade via TFTP/HTTP/HTTPS, manual upload, mass provisioning using TR-

069 or encrypted XML conﬁguration ﬁle, manual upload, USB upgrade

Power & Green Energy

Efﬁciency

Universal power adapter included

Input: 100-240VAC; Output: +5VDC, 1A (5W)

1500mA Li-ion battery, 150h standby time and 7.5h talk time

Physical

Handset dimensions: 168.5 x 52.5 x 21.8mm

Charger cradle dimensions: 76 x 73 x 81mm

Handset weight: 161g

Handset package weight (not including QIG): 456g

Temperature and Humidity

Operating Temperature: 0~45°C; Operating Humidity: 10~90%(non-condensing)

Storage Temperature: -20~60°C; Storage Temperature:10~90%(non-condensing)

Package Contents

Handset unit, universal power supply, charger cradle, belt clip, 1 Li-ion battery.

Quick Installation Guide.

Durability Drop-safe from 1.2 meters height

Compliance FCC, CE, RCM, IC

GETTING STARTED

This chapter provides basic installation instructions including the list of the packaging contents and also information for

obtaining best performance with the WP820.

Equipment Packaging

Table 3: Equipment Packaging

Figure 1: WP820 Package Content

Setting up the WP820

Charging Station

Plug the power adapter into a power source socket to start using the charging station.

WP820

●1x Handset unit

●1x Universal power supply 5V

●1x Charger cradle

●1x Belt clip

●1x Rechargeable battery

●1x Quick Installation Guide

●1x GPL Statement

Important

Check the package before installation. If you find anything missing, contact your system administrator.

Figure 2: Charging Station

Handset

Please refer to the following steps in order to setup your WP820:

1. Open the battery cover.

2. Insert the battery with the electrodes in the bottom left corner.

3. Close the battery cover.

Figure 3: WP820 Handset Setup

Battery Information

Technology: Rechargeable Li-ion Battery

Voltage: 3.8V (Nominal Voltage 3.8V / Limited charge Voltage: 4.35 V)

Capacity: 1500mAh

Standby time: up to 150 hours

Talk time: up to 7.5 hours’ active talk time

In order to get the best performance of your WP820, we recommend using original battery provided in the package. The

specifications may differ depending on the age and capacity of the battery used.

Note

Please charge the battery fully before using the handset for the first time. (For more information about the battery, please refer

to Battery Information.

Note

WP820 Wi-Fi phone generates a warning tone when device’s battery level becomes 15% and 5%.

WP820 auto boots up once placed on charger when device was powered off abnormally (Battery too low, battery removed

suddenly, etc..).

Important Note

WP820 Handset Keys Description

The WP820 enhances communication and combines usability and scalability in industries such as warehousing, catering, and

retail as well as in factory settings. The following screenshot describe the WP820 LCD screen and the main hardware

components.

Figure 4: WP820 Description

The following table describes the WP820 keypad keys.

Key Description

.Proximity sensor

The proximity senor can detect the presence of a human ear. Thissensingis done for two

purposes: Reduce display power consumption by turning off the LCD backlight and to avoid

inadvertent touches.

.Earphone Delivers audio output.

Volume up / Down

Keys Configure the handset and ringtone volume.

.PTT Key

PTT (Push-to-Talk) button to initiate PTT call.

Note: PTT button can also be configured from Web GUI to have other functions such as:

SAFE/Panic Call & Mute/Unmute during calls.

Hands-free / Speaker

key Switches between Handset and Hands-free / Speaker modes.

Arrow key

combination (Up,

Down, Left, Right)

Allows navigation of the cursor through the displayed menu options.

Be careful when inserting the battery into your handset to avoid any risk of short-circuit, which lead to damage your battery

and/or the handset itself. Do not use damaged batteries which can increase the risk of serious harm.

.Off-hook / Dial key Enters dialing mode, or dials number entered.

Alphanumeric

Keypad

Provides the digits, letters, and special characters in context-sensitive applications. For + sign,

press and hold key 0.

* / Mute key Activates or deactivates the mute feature when keep pressing on * in idle screen.

LED indicator 1dual-color LED indicator indicating: power, call, battery, message waiting …

3.5 mm headset jack Phone connector for the headphones/headsets.

Color LCD Screen 2.4-inch (240×320) TFT color LCD

Softkeys

Correspond to functions displayed on the LCD. These functions change depending on the

current context, and they can be customized on Home screen and Call screen from the Web

GUI.

Contacts Access to contacts list.

Menu/OK key Selects the option chosen by the cursor or enters the main menu from the home screen.

On-hook or Power

key Terminates calls or turns the handset on / off.

# / Lock key

Locks keypad against unintentional entries when keep pressing #.

Press and hold # key for approximately 2 seconds to lock the keys.

Press Unlock softkey and then # to unlock the keys.

Microphone Picks up audio earpiece and hands-free calls.

Table 4: WP820 Description

WP820 Icons Description

Following table contains description of each icon that might be displayed on the screen of the WP820.

Battery status

Charging

Wi-Fi not enabled/conﬁgured

Wi-Fi signal status

Outgoing Call notiﬁcation

Missed Call notiﬁcation

Incoming Call notiﬁcation

Voicemail notiﬁcation (Urgent)

Voicemail notiﬁcation (Normal)

Mute enabled icon

DND enabled icon

Bluetooth enabled icon

Bluetooth connected icon

SRTP & TLS enabled icon

Contacts

SMS

Call History

Voice Mail

Diagnosis

Settings

Applications

Status

Table 5: WP820 Icons Description

WP820 LED Status

Red Fast Flashing Upgrading

Green Slow Flashing Incoming call

Green Blinking Charging but not full

Green Solid Charging (full)

Red Slow Flashing

Missed call (s)

New voicemail (s)

New SIP Message (s)

Red Solid Network disconnected

LED OFF Normal

Table 6: WP820 LED Status

WP820 Handset Menu

The handset has an easy-to-use menu structure. Every menu opens a list of options. To open the main menu, unlock first the

handset and press “Menu” (softkey in the middle). Press Arrow keys to navigate to the menu option you require. Then press

“Select” (left softkey) or OK/Selection key to access further options or confirm the setting displayed.

To go to the previous menu item, press “Back” (right softkey). You can press Power key at any time to cancel and return to

standby mode.

Broadsoft XSI

Note

SRTP & TLS enabled icon will be displayed only in case signaling and media are both encrypted.

Figure 5: WP820 Menu Structure

Contacts Display the list of the registered contacts and also the groups contacts with the ability of searching, adding,

or editing the entries and also deleting the selected contacts. The maximum number of contacts is 1000.

Call History Display the call history: Missed Calls, Accepted Calls, Outgoing Calls or All Calls. You can add contacts to

Shared Contacts directly from call logs.

SMS SMSstands for Short Message Service and referred to as a "text message". With aSMS, you can send a

message by pressing “New” of up to 160 characters to another device or check the received ones.

Voice Mail ●Play Message: Play voice mail messages received.

●Set Voice Mail: Conﬁgure voice mail parameters.

Diagnostics

●LCD diagnosis

●LCD off

●LED diagnosis

●Keypad diagnosis

●Audio loopback

●Acceleration sensor

●Sensor calibration

●Proximity sensor

●Vibrator

●Certiﬁcate Veriﬁcation

●Traceroute

●Ping

●NSLookup

●One-click Debugging

Settings

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