Grandstream Networks GXP2124 User manual

Grandstream Networks, Inc.

GXP2124 SIP Enterprise Phones

Grandstream Networks, Inc. GXP2124 User Manual_1.0.0.01 Page 2 of 38

TABLE OF CONTENTS

EQUIPMENT PACKAGING.............................................................................................................................................5

CONNECTING YOUR PHONE ........................................................................................................................................5

SAFETY COMPLIANCES................................................................................................................................................5

WARRANTY.................................................................................................................................................................6

GETTING FAMILIAR WITH THE LCD..........................................................................................................................11

MAKING PHONE CALLS.............................................................................................................................................14

ANSWERING PHONE CALLS.......................................................................................................................................17

PHONE FUNCTIONS DURING A PHONE CALL .............................................................................................................17

CALL FEATURES........................................................................................................................................................18

CUSTOMIZED LCD SCREEN &XML.........................................................................................................................19

CONFIGURATION VIA KEYPAD..................................................................................................................................19

CONFIGURATION VIA WEB BROWSER ......................................................................................................................23

SAVING THE CONFIGURATION CHANGES...................................................................................................................34

REBOOTING THE PHONE REMOTELY .........................................................................................................................34

FIRMWARE UPGRADE THROUGH TFTP/HTTP..........................................................................................................35

CONFIGURATION FILE DOWNLOAD ...........................................................................................................................36

TABLE OF FIGURES

GXP2124 USER MANUAL

Table 10: GXP2124 Keypad Buttons ............................................................................................ 13

Figure 3: Keypad GUI Flow............................................................................................................ 22

TABLE OF TABLES

GXP2124 USER MANUAL

Table 1: Equipment Packaging ....................................................................................................... 5

Table 2: GXP2124 Connectors ....................................................................................................... 5

Table 3: GXP2124 Product Models ................................................................................................. 7

Table 4: GXP2124 Comparison Guide............................................................................................ 7

Table 5: GXP2124 Key Features in a Glance................................................................................. 7

Table 6: GXP2124 Hardware Specifications................................................................................... 8

Table 7: GXP2124 Technical Specifications................................................................................... 8

Table 8: LCD Buttons.................................................................................................................... 11

Table 9: LCD Icons ....................................................................................................................... 11

Grandstream Networks, Inc. GXP2124 User Manual_1.0.0.01 Page 3 of 38

Table 11: GXP2124 Call Features ................................................................................................18

Table 12: Key Pad Configuration Menu ........................................................................................ 19

Table 13: Device Configuration - Status ....................................................................................... 24

Table 14: Device Configuration – Basic Settings.......................................................................... 24

Table 15: Advanced Settings ........................................................................................................ 25

Table 16: SIP Account Settings .................................................................................................... 30

GUI INTERFACE EXAMPLES

GXP2124 USER MANUAL

(http://www.grandstream.com/support/gxp_series/general/documents/gxp_gui.zip)

1. SCREENSHOT OF CONFIGURATION LOGIN PAGE

2. SCREENSHOT OF STATUS PAGE

3. SCREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE

4. SCREENSHOT OF ADVANCED USER CONFIGURATION PAGE

5. SCREENSHOT OF SIP ACCOUNT CONFIGURATION

6. SCREENSHOT OF SAVED CONFIGURATION CHANGES

7. SCREENSHOT OF REBOOT PAGE

Grandstream Networks, Inc. GXP2124 User Manual_1.0.0.01 Page 4 of 38

Welcome

Your Grandstream GXP2124 IP phone features a new sophisticated design and is very easy to use. The

GXP22124 combines advanced feature functionality with the latest technology to offer excellent audio

quality, ease of use, expandability, and broad interoperability with 3rd party SIP platforms. It is ideal for

the enterprise customer.

The GXP2124 supports a broad range of codecs, security protection, PoE, dual 10/100mbps Ethernet

ports and are very easy to manage. Delivers superior audio quality using a handset, hands-free

speakerphone or headset and supports multi-party conferencing, multi-languages, dual-color LEDs,

presence and BLF. Large easy-to-read backlit graphical displays with multiple XML keys further enhance

the user experience. GXP2124 are expandable with two expansion module (pending for software).

The series is based on SIP standard and are interoperable with most 4rd party SIP platforms and open-

source platforms.

Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation

of this product in any way other than as detailed by this User Manual, could void your manufacturer

warranty.

Warning: Please do not use a different power adaptor with the GXP2124 as it may cause damage to

the products and void the manufacturer warranty.

•This document is contains links to Grandstream GUI Interfaces. Please download these examples

from http://www.grandstream.com/support/gxp_series/general/documents/gxp_gui.zip for your

reference.

•This document is subject to change without notice. The latest electronic version of this user manual

is available for download @:

http://www.grandstream.com/support/gxp_series/general/documents/gxp_usermanual_english.pdf

•Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print,

for any purpose without the express written permission of Grandstream Networks, Inc. is not

permitted.

Grandstream Networks, Inc. GXP2124 User Manual_1.0.0.01 Page 5 of 38

Installation

EQUIPMENT PACKAGING

Table 1: Equipment Packaging

GXP-2124

Main Case Yes

Handset Yes

Phone Cord Yes

Power Adaptor Yes

Ethernet Cable Yes

High Phone Stand Yes

Low Phone Stand Yes

Wall Mount Spacers (2) Yes

CONNECTING YOUR PHONE

The connectors of the GXP2124 are located on the bottom of the device

Table 2: GXP2124 Connectors

PC 10/100Mbps RJ-45 ports for PC (downlink) connection.

LAN 10/100Mbps RJ-45 port for LAN (uplink) connection. Supports PoE (802.3af).

Draws power from either spare line or signal line.

Power Jack 5V DC power port; UL Certified

Headset Jack RJ22

Handset Jack RJ11

NOTE: 1. Extension for GXP2124 does not support hot-swap. Once connected, user should reboot the

phone to ensure the set up will work correctly.

SAFETY COMPLIANCES

The GXP2124 phone complies with FCC/CE and various safety standards. The GXP2124 power adaptor is

compliant with the UL standard. Only use the universal power adaptor provided with the GXP2124 package.

The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adaptors.

Grandstream Networks, Inc. GXP2124 User Manual_1.0.0.01 Page 6 of 38

WARRANTY

If you purchased your GXP2124 from a reseller, please contact the company where you purchased your

phone for replacement, repair or refund. If you purchased the product directly from Grandstream, contact

your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number

before you return the product. Grandstream reserves the right to remedy warranty policy without prior

notification.

Grandstream Networks, Inc. GXP2124 User Manual_1.0.0.01 Page 7 of 38

Product Overview

Table 3: GXP2124 Product Models

Model Picture Overview

GXP-2124

GXP2124 is an executive SIP phone. It

features:

y4 lines

y24 programmable hard keys

y8 XML programmable soft keys

Table 4: GXP2124 Comparison Guide

Features GXP-2124

LCD Display 240x120 pixel

Number of Lines 4

Programmable Hard Keys 24

Soft Keys 8

Extension Module No

Table 5: GXP2124 Key Features in a Glance

Features Benefits

Open Standards Compatible SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP,

DNS (A record and SRV), DHCP (both client and server), PPPoE,

TFTP, NTP, Telnet, and TLS.

Superb Audio Quality Advanced Digital Signal Processing (DSP), Silence suppression,

VAD, CNG, AGC.

Network Interfaces Dual 10/100mbps Ethernet ports, headset jack (RJ22 and/or 2.5mm

jack).

Feature Rich Traditional voice features including caller ID, call waiting, hold,

transfer, forward, block, autodial, off-hook dial, and click to dial.

Advanced Features Multi-line support with dual-color LED, multi-party conferencing, line

extension interface, large back-litgraphic LCD, 5 or 3 navigation keys,

dedicated buttons for hold, send, speakerphone, headset, transfer,

conference (for up to 5 parties depending on model), mute, message,

Do-not-disturb, phone book, intercom/paging.

Advanced Functionality Custom down-loadable ring-tones, SRTP, SIP over TLS, multi-

language support and XML enabled, adjustable positioning angles,

wall mountable, AES encryption.

Grandstream Networks, Inc. GXP2124 User Manual_1.0.0.01 Page 8 of 38

Table 6: GXP2124 Hardware Specifications

LAN Interface (Ethernet ports) Two (2) 10/100 Mbps Full/Half Duplex Ethernet Switch with LAN and PC port

with auto detection

Graphic LCD Display

GXP-2124

240x120

pixel

Expansion Module Support

GXP-2124

Headset Jack

GXP-2124

EHS and

RJ22

Call Appearance LED

Dual color (green/red)

GXP-2124

Power over Ethernet Built-in auto-sensing: Cisco and IEEE 802.3af standard: phone

draws power from both spare lines or signal lines from Ethernet

Universal Switching Input: 100-240VAC 50-60 Hz

Power Adaptor Output: +5VDC, 800mA, UL certified

Dimension

GXP-2124 251mm(l) x 202mm(w) x 77mm(h)

Weight

GXP-2124

0.86kg

(3.64lbs)

Temperature 32 –104° F/ 0 – 40°C

Humidity 10% – 90% (non-condensing)

Compliance FCC / CE / C-Tick

Table 7: GXP2124 Technical Specifications

Lines Multiple direct lines with independent SIP accounts, programmable speed dial keys,

XML programmable soft-keys.

Grandstream Networks, Inc. GXP2124 User Manual_1.0.0.01 Page 9 of 38

Protocol

Support Support SIP 2.0, TCP/UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP,

ARP/RARP, ICMP, DNS, DHCP, NTP, TFTP, SIMPLE/PRESENCE protocols

Support multiple SIP accounts and up to 11 media channels concurrently

Support SIP PUBLISH method (RFC 3903), SIP Presence package (RFC 3856,

3863) for use of 7 MFKs, SIP Dialog package (RFC 4235)

Support for SIP MESSAGE method (RFC 3428)

Stores up to 100 incoming IM messages (drops IM message 101 plus)

Display Back-lit graphic LCD display.

Feature Keys

GXP-2124

HOLD Yes

SPEAKERPHONE Yes

SEND Yes

TRANSFER Yes

CONF Yes

MUTE Yes

DND Yes

HEADSET Yes

INTERCOM Yes

PHONEBOOK Yes

MSG Yes

MENU Yes

NAVIGATION (4) Yes

Device

Management

NAT-friendly remote software upgrade (via TFTP/HTTP) for deployed devices

including behind firewall/NAT

Auto/manual provisioning system, GUI Interface

Support Layer 2 (802.1Q, VLAN, 802.1p) and Layer 3 QoS (ToS, DiffServ, MPLS)

Expansion interface, Address Book

Audio Features Full-duplex hands-free speakerphone, headset enabled

Advanced Digital Signal Processing (DSP)

Dynamic negotiation of codec and voice payload length

Support for G.723,1 (5.3/6.3K), G.729A/B, G.711 a/µ-law, G.726-32, G.722 (wide-

band), GSM and iLBC codecs

In-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)

Silence Suppression, VAD (voice activity detection), CNG (comfort noise

generation), ANG (automatic gain control)

Acoustic Echo Cancellation (AEC) with Acoustic Gain Control (AGC) for

speakerphone mode, Support side tone

Adaptive jitter buffer control (patent-pending) and packet delay & loss concealment

Telephony

Features Intuitive graphic user interface (GUI), downloadable phone book (XML, LDAP),

support for anonymous call using privacy header, MLS (multi language support)

Voice mail indicator, downloadable custom ring-tones, call hold, call transfer

(attended/blind), call forward, call waiting, caller ID, mute, redial, call log, caller ID

display or block, Do-Not-Disturb (DND) and volume control

Multi-party conferencing (up to 4), dial plan prefix, off-hook auto dial, auto answer,

early dial and speed dial (on some models)

Network and

Provisioning Via keypad/LCD, Web browser, or secure (AES encrypted) central configuration file,

manual or dynamic host configuration protocol (DHCP) network setup

Grandstream Networks, Inc. GXP2124 User Manual_1.0.0.01 Page 10 of 38

Support NAT traversal using IETF STUN and Symmetric RTP

Support for IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS

Firmware

Upgrades Support firmware upgrade via TFTP or HTTP,

Support for Authenticating configuration file before accepting changes

User specific URL for configuration file and firmware files

Advanced

Server Features Message waiting indication, support DNS SRV Look up and SIP Server Fail Over,

Support customizable idle screen via downloading XML by HTTP/TFTP

Security DIGEST authentication and encryption using MD5 and MD5-sess, SRTP, SIP over

TLS

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