Grandstream Networks GXP2135 User manual
Grandstream GXP2135 Handset Overview
Message Waing Indicator
Line/Mul-Purpose Keys
Navigaon Keys
So Keys
Headset Toggle
Conference
Speaker
Hold
Volume
Messages
Contacts
Transfer
Send
Mute
Menu/OK Key
Quick Start Guide - Grandstream GXP2135
Phone View
The main screen will display the extension name, number
and the current me.
Call View
If your phone has one or more calls acve, they will be
displayed on the screen.
To move between acve calls, press the line key that is
associated with the call. If there are mulple calls, pressing
a line key will automacally place the previous call on hold.
Incoming Call Display
Placing Calls
To place a call, either:
1. Pick up the handset, enter the phone number, and
press the Send buon or Dial so key
2. Press the speaker buon, enter the phone
number, and press the Send buon or Dial so
key
3. Acvate the headset by pressing the Headset
toggle buon to on, press the call control buon on the
headset, enter the phone number, and press the Send
’ buon or Dial so key
4. Press an available line key, enter the phone number,
and press the Send buon or Dial so key
Redial
1. Take the phone o-hook, press the Send buon,
scroll to the number you wish to dial, and press the Dial
so key
2. To redial the last number called, press the .. (more) so
key followed by the Redial so key
Answering Calls
To answer a call, either pick up the handset receiver, press
the Speakerphone buon, press the Headset
buon, or press the Answer so key.
Ending Calls
To end a call, hang up the handset, press the Speaker
buon, press the call control buon on the headset, or
press the End Call so key.
To end a call that was placed on hold, press the line key for
the caller that is on hold, followed by the End Call so key.
Contact Directory
To view your Directory, press the Contacts buon, or
press the Menu buon, scroll to Contacts, press the Menu
buon again, and select Local Phonebook.
To add a contact, press the Menu buon, scroll to the
Contacts, press the Menu buon again, and select Local
Phonebook. Press the New so key. Enter the contact
informaon and press Save.
To delete a contact, press the Menu buon, scroll to the
Contacts, and press the Menu buon again. Select Local
Phonebook, and scroll to the contact that you would like to
delete. Press the Delete so key followed by YES to conrm
the deleon.
Mung the Microphone
During a call, press the Mute buon so that the
other party cannot hear you. To disable Mute, press the
Mute buon again.
Adjusng Volume
To change the call volume, press the Volume
buon while on a call.
To change the ringer volume, press the Volume
buon while the phone is either in an idle state or ringing.
Quick Start Guide - Grandstream GXP2135
Blind Transfer
During an acve call, press the Transfer buon or
the Transfer so key and enter the extension number of the
person you want to transfer the call to, followed by Blind-
Trnf or Send
Aended Transfer
During an acve call, press the Transfer buon and
enter the extension number of the person you want to
transfer the call to, then select the .. So key followed by
AnTrnf. If the recipient accepts the call press the Transfer
so key.
Call Park
During an acve call, press a Park buon, OR enter *5 and
listen for the call park posion. To unpark the call, press the
Park buon again OR enter the call park posion number
followed by the Dial so key.
Place a Call on Hold
During an acve call, press the Hold buon. To
resume the call, press the Hold buon again or press
the ashing line key of the call you wish to take o hold.
Do Not Disturb
Press the Mute/Do Not Disturb buon.
Page all Phones Only
Dial 77007, press Send .
Page Overhead Only
Dial 77009, press Send .
Page all Phones and Overhead
Press the Page so key.
Page an Extension
Dial 6xxxx (xxxx=4-digit extension) or 60xxx (xxx=3-digit
extension), press Send .
Zone Paging
Dial 7800x (x being the page zone).
Answer Ringing Extension from a Dierent
Handset
Dial 4xxx (xxx=ringing extension).
Call Queue Agent Login/Logout
Dial 88008, press Send .
Send Call Directly to Voicemail
Press the Transfer buon, enter 31xxx
(xxx=extension), and press the Transfer buon.
Manage Voicemail from Another Handset
Dial 21xxx (xxx=extension), Send .
Leave Voicemail Directly at Another Handset
Dial 31xxx (xxx=extension), Send .
Retrieve Voicemail
Press the Messages buon and follow the prompts.
Record Unavailable Message
Press the Messages buon, select opon 0, then
opon 1, and follow the prompts.
Three-way Conference Call
During an acve call, press the Conference buon,
and dial the third party number followed by the Send
buon or Dial so key. When the third party answers, press
the ConfCall so key to begin the three-way conference.
To hold the conference, press the Hold buon. To
resume the conference, press the Reconf so key.
Conference Bridge
Dial 88001, press Send .
Hot Desking/Hoteling
Dial 87xxx (xxx=extension), press Send .
Viewing Call Lists
Press the History so key on the home screen to access the
call history. A label at the top of the screen idenes the
type of call, from All calls to Answered, Dialed, Missed, or
Transferred calls only. Use the navigaon arrow keys to
scroll vercally and horizontally through the lists.
Forward All Calls
Press the .. (more) so key followed by the ForwardAll so
key. Enter the extension or telephone number where you
would like calls forwarded to and press the Ok so key. To
cancel call forwarding, press the .. (more) so key, followed
by the CancelFwd so key.
Dial Codes
Enter the code (and extension where applicable) followed
by the Dial or Send so key. Except where noted, the xxx in
all codes below represents a 3-digit extension number.
611 – NEWT Support
911 - Emergency
38000 – Manage alternate dial sequence (Alt DS)
77007 – Page all phones only
77008 – Page all phones and overhead
77009 – Page overhead only
60xxx – Page an extension
xxx – Dial an extension
5xxx – Intercom to an extension
4xxx – Answer a ringing extension from a dierent phone
88008 – Call queue agent login/logout
21xxx – Manage voicemail from another phone
31xxx – Leave voicemail at another extension
88001 – Access to conference bridge
7800x – Zone paging, if enabled (x=page zone)
89xxx – Remote call queue agent login/logout
86000 – Cell phone to Polycom handset transfer. The
extension must have the “Find me Follow me” feature
enabled.
Star Codes
The following star codes are used during an acve call. Enter
the applicable code (and extension where applicable)
followed by the Dial or Send so key. Except where noted,
the xxx in all codes below represents a 3-digit extension
number.
*6xxx – Aended transfer
*7xxx – Blind transfer
*731xxx – Voicemail transfer
*5 – Park a call. To unpark the call, press the number of the
posion where the call is parked followed by the Dial so
key.
*67 xxx-xxx-xxxx – Call blocking (xxx-xxx-xxxx=phone
number being blocked)
NEWT Support Resources
To reach NEWT Technical Support:
• Dial 611 from a NEWT PBX phone
• Call Toll Free 877-777-7118
• Email newtsupport@bernecs.ca
For access to NEWT PBX documentaon and FAQs,
remember to sign up for Customer Portal access at
s.bernecs.ca.
Quick Start Guide - Grandstream GXP2135
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