Grandstream Networks GXP2160 User manual

Voipia Networks

“Reinventing the Wheel...”

by advancing the way your

office communicates!

Using the Grandstream GXP Phone

Using the Grandstream Phone with Voipia Phone Service

TABLE OF CONTENTS

Getting familiar with your IP Phone Buttons

Making calls with a Voipia IP Phone

Receiving calls with a Voipia IP Phone

Transferring calls with a Voipia IP Phone

Conferencing calls with a Voipia IP Phone

Setting up your Voipia Voicemail

Retrieving your Voipia Voicemail

…………… 1

…………… 3

…………… 4

…………… 5

…………… 6

…………… 7

…………… 8

GXP 2160 IP Phone Buttons and Features

-1-

Getting familiar with your

Voipia IP Phone Buttons

6‐lineSelectionButtons

Voicemail,PhoneBook,

Transfer,ConferenceCall,

Mute,DoNotDisturb

Headset,andHoldButtons

PhoneMenu

Navigation

Keys

VoicemailIndicator

Presence

Indicator

Lights/

Speed‐Dial

Keys

PhoneVolume

SENDButton

SpeakerButton

GXP 2160 IP Phone Buttons

-2-

Getting familiar with your

Voipia IP Phone Buttons

Line Selection Buttons: Your Voipia Office Phone has four (4) or six (6) line appearances. Each line

appearance is active. All inbound calls start ringing on the first available line appearance with a

Flashing RED light. When a line is in use, the Line Selection Button changes to GREEN. If a caller is

placed on HOLD, the Line Selection Button will start flashing GREEN.

Phonebook Button: The Phonebook Button will allow you to EDIT and SAVE Call information in to a

contact list that can be accessed later for quick dialing.

Action Feature Buttons: Each Voipia Office Phone comes with quick Action Feature Buttons to

allow the user to easily Transfer or Conference calls, mute active calls or automatically send all inbound

calls to Voicemail, managed an attached Headset, and Intercom a different Voipia Office Phone. Using

the Transfer and Conference Buttons will be covered later. Muting a conversation during a call with

block your side of the conversation from being heard by the remote caller. With a working Headset

plugged in to the Headset button on the back of the Voipia Office Phone, you can answer and hang-up

calls using the Headset Button. The Intercom Button is programed to automatically ring and open the

speaker and microphone of a specific phone for your company. The Intercom Button is typically used

by a Receptionist and Doctor, or by an Office Admin and Manager.

HOLD, SPEAKER, and SEND Buttons: The HOLD button places an active call on hold. The

associated call will begin flashing GREEN for its line appearance. You can take a call off Hold by

pressing the associated flashing GREEN button. The SPEAKER Button answers a call on the phone’s

speaker, rather than the Handset. Pressing the SPEAKER Button again will hang-up the call. The

SEND Button is the “go” button that tells the phone to start dialing. The SEND Button also acts as a

Re-Dial Button and will re-dial the last number dialed.

Speed Dial Keys: A Speed Dial Key can be preprogrammed to automatically dial a specific phone

number. This programming is usually done by your Office Administrator or IT Support person.

Voipia’s Support Staff can assists you with the Speed Dial Key programming. To program the keys, you

will need to have a computer logged on to the Phone Network and the Phone’s Voipia Password.

Voicemail Button and Indicator: Using the Voicemail Service will be covered later. The Voicemail

Indicator will flash RED to let you know that you have a voicemail.

-3-

Getting familiar with your

Voipia IP Phone Buttons

Making Calls with a Voipia IP Phone

LINE Keys

You can make phone calls using the handset, speakerphone, or headset mode. During

the active calls the user can switch between the handset and the speaker by pressing

the Speaker button.

To make a phone call.

 Take Handset or SPEAKER off-hook or press an available LINE key.

 The Phone Line will generate a dial tone.

 Enter the phone number

 Press the SEND key or wait 4 seconds.

---------------------------------------------------------------------

 You may also program the 24 Multiple Purpose Keys for “speed-dial,” or dial

common numbers from your phone's Contact Address Book.

SEND / Redial SPEAKER Button

-4- © Voipia Networks, Inc. 2015

Receiving Calls with a Voipia IP Phone

You can answer phone calls via handset or speakerphone. During the active calls the

user can switch between the handset and the speaker by pressing the SPEAKER

button.

Incoming single call: Phone rings and the corresponding appearance LINE flashes

RED. Answer the call by taking the Handset off hook, or pressing the SPEAKER

Button, or by pressing the corresponding appearance LINE Button.

Incoming multiple calls: When another call comes in while having an active call, the

phone will produce a Call Waiting tone (stutter tone). The next available line

appearance will flash RED. Answer the incoming call by pressing its corresponding

appearance LINE Button. The current active call will be put on hold.

-5- © Voipia Networks, Inc. 2015

Inbound Call

Transferring Calls with a Voipia IP Phone

SEND / Redial

TRANSFER Button

You can transfer phone calls to internal extensions or outside the office to Domestic

US/Canadian Phone numbers.

Blind Transfer: Press “TRANSFER” button, then dial the number and press the

“SEND” button to complete transfer of active call.

Attended Transfer: Press an available appearance LINE Button to put your active call

on hold and open that new line. Dial the number you want and confirm the receiver is

able to take a call. Once the secondary call is confirmed, press the “TRANSFER”

Button and then the holding LINE button to transfer the call. Hang up the phone call

after “Transfer Successful” is displayed in the screen.

-6- © Voipia Networks, Inc. 2015

Holding Call

Conferencing Calls with a Voipia IP Phone

CONF Button

1. Initiate a Conference Call:

 Establish the initial call connection

 With the Initial Call established, choose an available appearance LINE and call out to

an additional person. Once the additional call is established, press the “CONF” Button

and then press the initial holding call.

 Repeat previous steps for all other parties that would like to join the conference.

2. Canceling an established conference call.

 If after establishing a Conference Call, the user wants to break-up the Conference call,

press the CONF button again or press the original LINE Button.

 This will resume a two-way conversation.

3. End Conference:

 Hang-Up or Press the HOLD key to end the conference call and put all parties on hold.

You can Conference up

to 5 phone calls to

internal extensions or

outside the office to

Domestic US/Canadian

Phone numbers.

-7- © Voipia Networks, Inc. 2015

LINE Keys

Setting up your Voipia Voicemail

-8- © Voipia Networks, Inc. 2015

Voicemail Button

VoicemailIndicator

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