Grandstream Networks GXP1160 User manual
Page 2
CONTENTS
The Grandstream GXP1160 IP Phone User Manual
Page
Introducon 3
Keys and Layout 4
Geng started 5
Accepng a call 5
Making a call 5
Ending a call 5
Transferring a call 6
Announced Transfer 6
Blind Transfer 6
Transfer to Mailbox 6
Easy conference mode 7
Call History 8
Phone book 8
Voicemail 9
EasyDial+ Chrome Extension 10
Network Services 11
Shared Phone Book Speed Dial 11
Call recording 11
Call Pickup 11
Group Mailbox 11
Personal Mailbox 11
Queue Login 11
Withhold CLI 11
HotDesk—get calls on another extension 12
www.birchills.net
Page 3
INTRODUCTION
Thank you for choosing Birchills Telecom. This is the simplest and most powerful system on the market today.
The system consists of two main elements - your IP Phone Handset and Cloud PBX and Portal– which are
connected together by the power of the Internet. Your phone translates your voice into digital packets of
informaon which are transported by the Internet to the Switchboard which then passes them on to the
recipient who may be using an old fashioned telephone.
This means that geography is no longer relevant and telephones are liberated from only staying in one
building. Your phone will work when plugged into any internet connecon anywhere.
Your phone will arrive pre–programmed which is also called provisioned. So all you need to do is to clip it
together and plug it into the Internet. This manual will tell you how to use the phone to it’s full extent. There is
another manual describing the funconing and programming of the Cloud PBX and Portal—on a page which is
here hps://www.birchills.net/cloud-pbx-and-portal.html or you can access the document directly here
hps://www.birchills.net/Docs/portalNEW.pdf
There are a number of services which are set up by default including voice recording and voicemail. To protect
us both from possible misuse of the system, your account has a credit limit which we are happy to review at
any me. If you approach the limit we will let you know. This system is subject to terms and condions and an
acceptable use policy which are here hps://www.birchills.net/terms-and-condions.html
We are genuinely not like other telephone service providers. We do want you to be a sased customer for
years.
I hope you will be very happy with your new phone and system.
David Hill
Chairman, Birchills Telecom
www.birchills.net
Page 5
GETTING STARTED
Plug the phone’s power supply into the mains and an Ethernet cable into the socket marked LAN (not PC)
The phone boots and then it displays “Boong, starng DHCP”
Once operaonal, it displays the date and me, Grandstream, and 2 so keys. Your handset is ready for use.
If the connecon to the Internet is not present “NETWORK DOWN” is displayed. If this happens please check
your connecons and Internet status. If this does not solve the problem please call technical support during
normal oce hours on 01922 21 33 33 Opon2 or email Tech[email protected]
ACCEPTING A CALL
You can pick up the handset to accept an incoming call or press the speaker key to answer hands free.
If you want to swap from the handset to hands free press the speaker key and replace the handset.
If you want to swap from hands free to the handset pick up the handset.
MAKING A CALL
The simplest method of making a call is to pick up the handset and dial the number you desire, or;
You can input the number to call and press the # key or the send key or;
You can use a hands-free mode by pressing the speaker, you will hear the dial tone, then input the phone
number you wish to call followed by the # key or the send key or;
You can use the address book which is described later in this manual or;
You can use the navigaon keys to display a previously made or received call and dial that number by pressing
the # key or the send key once your chosen number is displayed.
ENDING A CALL
If you are using the handset then replace the handset.
If you are using handsfree then pressing the Speaker key ends the call.
If there are two calls on the telephone, you can end the current one by pressing #.
www.birchills.net
Page 6
TRANSFERRING A CALL
There are mulple ways of transferring calls to dierent extensions we consider the most common here.
The simplest way to describe call transfers is to consider 3 pares A, B and C.
Announced Transfer
An announced transfer (also known as aended transfer) is where you ask the recipient if they are willing to
take the call
The steps are as follows
Phone rings
Pick up receiver - talk to caller
Press Hold
Press Flash
Dial number for recipient of call - press send
Talk to recipient - ask for permission to transfer call
If OK press Transfer Key then Flash Key -call is transferred
If not OK then press Hold again to return to call
You can see an announced transfer video on our GXP 1160 page here:
hps://www.birchills.net/grandstream-gxp-1160.html
Blind Transfer
How to perform a blind transfer with a Grandstream GXP 1160.
A blind transfer is where you do not speak to recipient but simply transfer call. The sequence is
Phone rings
Pick up receiver - talk to caller
Press Transfer
Dial number for recipient of call - press send
Hang up
You can see a blind transfer video on our GXP 1160 page here:
hps://www.birchills.net/grandstream-gxp-1160.html
Transfer Call To A Voice Mail Box
Prex the 3-digit extension number with 0 and you’ll go straight to their voicemail. So if you need to transfer
a caller to A’s voicemail on extension 123, for example, perform a transfer in the usual way but use 0123
instead of 123.
This will also work with call forwarding rules and indeed anywhere else you can dial or specify a desnaon
number.
www.birchills.net
Page 7
EASY CONFERENCE MODE
Grandstream provide mulple ways of establishing and running a conference call. Here we concentrate on
the easy conference mode. The GXP 1160 can support up to a 3 way conference which means that you and
two others can conference.
Iniate a conference call.
You establish the rst call by calling the rst person.
Establish 1 call
Press CONF key
Dial the number and press SEND key
Press CONF key
Split and Re-conference
During the conference, press HOLD key the call will be put on hold separately
Press FLASH key
If users would like to re-establish conference call, press the ReConf sokey
Cancel Conference
If users decides not to conference aer establishing the second call, press EndCall sokey;
to resume the 2-way conversaon with the second established call.
End Conference
Users can press the EndCall sokey or simply hang up the call to terminate the conference call.
www.birchills.net
Page 8
CALL HISTORY
The phone maintains lists of received and dialled calls. If the call list capacity is full then the new call will
replace the rst call.
To access the list press the central menu key and then select Call History. You can then select Answered Calls,
Dialled Calls, or Transferred Calls. You choose a list by pressing the Enter key and then cycle through the list
by using the Navigaon keys.
Once a phone number is displayed it can be dialled by pressing the Dial so key.
Note: The phone uses the American spelling of dialed.
PHONE BOOK
The Phone Book maintains a list of phone numbers and names.
To access the phone book press the phone book key.
Navigate using the arrow keys, select phone book and add new entry. The name is entered using the key pad
with each leer being represented by pressing the keys on the key pad repeatedly. So keying 2 brings up 2, A,
B, C in sequence.
The Del key deletes keys mistakenly pressed. Pressing Enter brings up INPUT NUMBER and the number is then
entered by keying in the telephone number using the key pad. Pressing Enter then cycles round to the ADD
prompts again.
When a caller who is registered in the Phone Book calls the phone, their name is displayed on the main
display.
Once a person’s name is registered in the Phone Book they can be dialled by pressing the Phone Book key
followed by Enter when the word current appears, cycle down to the name required using the Navigaon
keys and then press send to dial the number.
www.birchills.net
Page 9
VOICEMAIL
Voicemail Access
Voicemail is enabled by default on all extensions.
To access the facility press the Mail key Or
*95 - access own mailbox Or
*95xxx - access specic mailbox (where xxx is the 3-digit mailbox number) Or
0 - access any voicemail (will prompt for mailbox/password)
If you have Voicemail enabled for your extension and you want to disable it, or if it is disabled and you wish to
enable it, dial *950 from you extension phone keypad in order to change the status of your Voicemail.
Voicemail Congure
Once access to Voicemail has been successful dial 0 to access the mail box conguraon, it will then give you
the following opons:
1 – Record unavailable message
2 – Record busy message
3 – Record name
4 – Record temporary greeng
5 – To change password
#– To exit
Voicemail Menu
When you access Voicemail it will then nofy you how many voicemails you have; it will also give you a range
of other opons from the main menu as follows:
1 for new messages:
By pressing 1 you can listen to your new messages once the message is played you can listen to another range
of opons.
By default you will receive an email nofying you when a new message has been received.
2 to change folders:
Enables you listen to other messages stored in other folders. It is possible to search for names using the
SEARCH facility.
3 for Advanced Opons:
There are currently no advanced opons available.
www.birchills.net
Page 10
EASY DIAL+ CHROME EXTENSION
What is EasyDial+ ?
EasyDial+ is an extension which works within the Chrome browser from Google. When Easydial+ is running it
works with the Cloud PBX and Portal and your phone to provide added services and features.
It allows you to make calls on your extension, send SMS messages, access your company phone book and
view recent calls. It also allows you to call from the webpages or your address book, send SMS messages and
much more and you can even cut and paste to dial.
There is much more documentaon on our website including videos here:
hps://www.birchills.net/easy-dial--.html
How To Get EasyDial+
To get Birchills EasyDial+ on your computer you will need to add it to your Chrome extensions. To do this go
to the Google Chrome store by clicking here. Once you've added EasyDial+ to your extensions you will need to
congure it.
Open easyDial by clicking the icon at the top le of the screen. You will be asked for a username and
password. This is the same username and password you use to access your Birchills Cloud PBX and Portal.
Once entered you will then be asked to choose an extension that you wish to set EasyDial+ up on. One you've
selected your extension you're ready to go.
Dialling
You can dial by typing the number into the number dialler, by clicking on any number on the web or by right
clicking on any other number and selecng the EasyDial+. Once you hit dial your phone will ring. As soon as
you pick it up the system will then dial out the number you selected and connect the call as normal.
Receiving Calls
Once EasyDial+ is set up, any calls coming in to the extension will be presented on your screen. This will
include any caller ID. Incoming text messages will also be presented.
You can view all recent calls in real me using EasyDial+. Bring up the dialler in the normal way and then press
the white list buon next to the dial buon. It will then display all recent calls made to and from that
extension as well as if the call was answered or not.
SMS Messages
Access the dialler in the top right of your browser and click the messaging icon at the top. This will bring up a
list of recently received messages if you have any. To send a message simply hit new. You can then enter a
number to send the message to, a number to send it from and enter the message. Then when your done just
press send. All messages are charged at 10p each.
Phonebook
If you have any contacts saved in your phonebook these are also accessible through EasyDial+. Access
EasyDial+ through the icon in the top right of the screen and click the phonebook icon at the top. From here
you can call or text your contacts as well as being able to update and add new ones too.
www.birchills.net
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