Grandstream Networks HT-286 User manual

Product Related Questions

HandyTone Series FAQs

Q: What are the main differences between the 7 models of Handytones?

Features

HT286

HT386

HT486

HT488

HT503

HT496

HT502

Ethernet Ports

1 RJ45

(LAN)

1 RJ45

(LAN)

2 RJ45

(LAN/WAN

)

2 RJ45

(LAN/WAN

)

2 RJ45

(LAN/WAN

)

2 RJ45

(LAN/WAN

)

DHCP/NAT/Route

Yes

FXS Port

FXO Port

PSTN Pass-

through Port

Yes

Remote

Configuration

TFTP/HTT

TFTP/HTTP

Q: Can you explain the use of 'PSTN pass through' and 'FXO port'?

PSTN Pass through port:

What it can do:

Local manual switching between PSTN and IP mode on a per call basis.

User can switch to PSTN line by pressing *00 (or the configured strings) for each call

before they are placed. The device will revert back to the default IP mode once the phone

is hung up.

It can allow a PSTN call to ring/call the phone connected to the FXS port.

It also serves as a life line in case of power outage.

What it CANNOT do:

Terminate a VoIP call into the PSTN port

Allow a call from PSTN to route other VoIP devices (different from the FXS phone) over

the IP network

Automatically route calls made by the local user to PSTN line

Note: On the HT486 Rev 1.0, the PSTN port is only a life line port that switches to the PTSN

network only when there is a loss of power.

FXO port:

It can support all the functions of a PSTN pass through plus:

Terminate a VoIP call into the PSTN port

Allow a PSTN call to call either the FXS phone or other VoIP devices over the IP

network

Route call automatically and transparently to PSTN line according to user configuration

Q: Can I call from FXS1 port to FXS2 port?

Yes, they can communicate with each other by dialing the respective extension number. Both

FXS ports need a valid sip account registered on the server.

Q: How can I disable hook/flash?

On the Advanced Settings page, there is a field On-Hook Threshold. One on the selections for

this field is 'Hook/Flash OFF', this option will disable hook/flash on the phone connected to the

ATA. To switch to a second channel, press FLASH button on the phone, instead of doing

hook/flash.

Note: This feature is not available on older hardware revision models.

Q: What hardware revision is my Handytone?

At the bottom of the device, there will be a white sticker. On this sticker will be a note:

'Rev: x.0' where x is the Hardware Revision

You can also get this information under the Status tab of the Web Configuration pages.

Your hardware revision is very important information. Depending on your hardware revision, it

may/may not be able to upgrade to the latest release.

Ex. HT286 Rev 2.0 upgrades up to 1.0.7.19 firmware, while Rev 3.0 can upgrade to the latest

release.

Note: Once there is a new hardware revision out in the market, the older revision is no more

manufactured or sold.

Q: How do I access the Web Configuration pages (for HT486/496/488)?

Please disconnect all connections to the HT486/HT496/HT488 and follow the instructions

below:

1. Connect the analog touch-tone phone to the HT.

2. Connect power supply.

3. Connect the Ethernet cable between the INTERNET Source (ex. Router, Modem) and the

WAN port on the HT.

4. Connect another Ethernet cable between your PC and the LAN port on the HT

5. Wait for 30 seconds till your PC gets an IP ADDRESS (192.168.2.2)

6. Now, open Internet Explorer and type in 192.168.2.1, you should see Grandstream Login

Screen pop up.

7. Enter 'admin' as the password

8. Go to Advanced Settings page and switch "Enable WAN port HTTP access" to YES, hit

'Update' and then 'Reboot'.

9. Disconnect your PC from the LAN port and connect it to any other port on your Router

within the same LAN Segment

10. Type in the actual IP ADDRESS of the HT (You can look this up by pressing *** on the

phone, and then 02) on Internet browser, access the Web Configuration page as you did earlier

and configure the device by filling in the information given by your Internet Telephony Service

Provider (ITSP).

Q: How do I setup a 3-way conference call?

Setting up a 3-way conference calling between parties using an HT, A and B is easy:

1. HT calls A

2. HT talks to A

3. HT presses FLASH or hook/flash and gets a new dialtone

4. A is on Hold

5. HT dials *23 and number for B

6. HT talks to B

7. HT presses FLASH or hook/flash to initiate the 3-way calling

Q: How do I perform attend transfer?

Attend Transfer from A to B through HT:

1. A calls HT

2. HT talks to A

3. HT presses FLASH or does hook/flash to get new dialtone.

4. A is on Hold

5. HT calls B

6. HT talks to B

7. HT hangs up to perform the Attend Transfer.

8. A and B are in call now.

Q: Which phone will ring if there is an incoming call on my wire (fixed) line (HT386)?

The Phone connected to FXS1 port will ring when there is an incoming call on the Fixed Line.

Q: How do I make or receive PSTN calls on my HT (for HT486/386/488)?

When receiving a call, the phone connected to the HT simply rings. When placing a call, dial the

'PSTN Line Access Code' first, as configured on the Web Configuration Page (by default it is

*00), and then dial the desired PSTN number.

Q: How do I ensure my 911 calls are directed over the PSTN network and implement a dial

plan for specific area codes without dialing a (1) prefix?

Create the following string under Dial Plan Configuration option under FXS PORT configuration

page:

{L: 404x+| L:770x+ | L:678x+| L:911 | x+}

Please note that only HT503 supports this feature.

Q: What is the led pattern of a HT502/503?

Power led ON indicates power is connected

WAN led ON indicates port activity

LAN led ON indicates PC (or LAN) port activity

Phone1/2 or Line led indicates status of the respective FXS port or FXO in case of

HT503. ON is Busy, OFF is available and slow blinking there is a voice mail for that

port.

Slow blinking of WAN and LAN together means the product’s firmware is in upgrading or

provisioning state.

BudgeTone Series FAQs

Q: What are the differences between BudgeTone-101, 102 and 200 models?

The BT model 101 (also called BT100) and 102 have the same software functions and the only

difference is that model 101 has one Ethernet interface and model 102 has two Ethernet

interfaces i.e. the PC port (to be connected to your computer) and normal LAN port (to be

connected to your Internet Source.). These 2 ports are bridged together similar to a HUB. BT-

200 is higher end version with Router feature and capable of supporting 100Mbps connections.

BudgeTone Model

BT101

BT102

BT200

LAN Interface

1 x RJ45

2 x RJ45

Bandwidth

10Mbps

10/100Mbps

Router Feature

Yes

Q: What Codecs are supported by BudgeTone Series Phones?

BudgeTone Phones support a wide range of Codecs:

BT101 and BT102 support:

1. PCMU or g711(a/µ law)

2. G.729 A/B

3. G.723.1

4. G.722 (wideband)

5. G.726-32

6. iLBC

BT200 supports PCMU, PCMA, g729 A/B, g723.1 and GSM codecs.

Q: How do I configure a Public or Static IP address using the phone menu?

This is a very crucial configuration. Generally we recommend configuring via DHCP since it’s

the easiest method of configuration. But nevertheless that is the reason configuring Public/Static

IP on Grandstream Products is as easy as it gets.

Press the MENU button and go through options 1 to 5 carefully. For each option make the

necessary change, for ex. option 1 should be dhcp off, option 2 should be the static IP address,

option 3 is the subnet mask, 4 is the gateway/router IP address and lastly and most importantly 5

is the DNS Server IP address. All these IP addresses need to be entered in 12 digit format i.e.

192168001029 for 192.168.1.29.

Absolutely! Here is a simple example of performing 3 way conferencing on BT phones:

A, B and C need to talk in a conference call. A will be performing the 3-way conference call

using his new BudgeTone Phone.

1. A calls B

2. A presses CONFERENCE and gets a new dialtone while B is on Hold

3. A calls C

4. A presses CONFERENCE again to initiate the Conference Call

5. A, B and C are in conference!

Q: How do I perform attend transfer and blind transfer using BudgeTone Phones?

Example: B needs to transfer a call from A to C.

Attend Transfer:

1. A and B are in a call

2. B needs to transfer the call to C

3. B presses FLASH to get new dialtone

4. B calls C while A is on Hold

5. Now, B can transfer the call from A to C by pressing TRANSFER and then hanging up.

6. A and C are in a call now!

Blind Transfer:

1. A and B are in a call

2. B needs to Blind transfer the call to C

3. B presses TRANSFER and gets new dialtone; A is on Hold.

4. B dials number for C

5. Call is transferred to C

Q: How do I configure voice-mail on the BudgeTone?

There is a field called Voice Mail User ID on the ‘Advanced Settings’ page. You need to

configure this field with your voice mail account number ex.8500. Now, if you need to access

Voice Mail simply press the Message Button on the device and it will connect to the Voice Mail

Inbox. In case of a new voice mail left in your inbox, the LED will start to blink RED.

Q: Does the BudgeTone have the Off hook Auto-Dial and Auto-Answer feature?

BudgeTone 100 and BT200 models support both these features.

Q: Does the BudgeTone support distinctive ringtone feature using ALERT-INFO Method?

Currently, BT phones support Distinctive Ringing for 3 specific Phone

Numbers/Extensions/User IDs. You will find this setting on Advanced Settings Page. Basically

you can configure 3 extensions with a Ringtone each and then whenever incoming call is from

one of these numbers, that configured Ringtone will play. The BT200 model supports Distinctive

Ringtones using SIP ALERT-INFO header.

BT200 supports the Alert-Info mapping to the 3 custom ring tone files. For example, if you

configure the custom ring tone 1 user id to “priority” (instead of a real user ID), that ring tone

will be used if we receive INVITE with Alert-Info header in the following format:

Alert-Info:;info=priority

Q: Does the BudgeTone support Syslog Server setting?

Yes, under Advanced Settings page, you will see Syslog Server and Syslog Level fields to setup

Syslog message retrieval. Syslog messages are very helpful in debugging any errors with the

device.

Q: Where do I view my Call History ex. Missed/Incoming/Outgoing Calls?

You can check Received/Missed Calls along with Outgoing calls made, on the Phone by

unhooking the receiver and then pressing CALLERS and CALLED resp. For more detailed Call

information you can log onto the web configuration pages, and check the Status page.

Q: How do I make a call using only the IP Address?

BT101 and BT102 models:

1. Off-hook the receiver or press speakerphone.

2. Press the MENU button

3. Now dial the IP Address in 12 digit format ex.192168001029

4. Press SEND.

BT200:

This model has the ability to dial an IP address under the same LAN segment by simply pressing

the last octet in the IP address.

In the Advanced Settings page there is an option "Use Quick IP-call mode", by default it is set to

No. When this option is set to YES, and #XXX is dialed, where X is 0-9 and XXX <=255, phone

will make direct IP call to aaa.bbb.ccc.XXX where aaa.bbb.ccc comes from the local IP address

REGARDLESS of subnet mask.

#XX or #X are also valid so leading 0 is not required (but OK).

For example:

192.168.0.2 calling 192.168.0.3 just dial #3 follow by SEND or #

192.168.0.2 calling 192.168.0.23 just dial #23 follow by SEND or #

192.168.0.2 calling 192.168.0.123 just dial #123 follow by SEND or #

192.168.0.2 dial #3 and #03 and #003 has same effect --> call 192.168.0.3

Note: If you have a SIP Server configured, Direct IP-IP call will still work. However, if you are

using STUN, Direct IP-IP call will also use STUN.

Q: How do I ignore an incoming call?

Yes, if you press the MUTE/DEL key whilst receiving an incoming call, it will be rejected and

forwarded to your Voice Mail (if configured).

Note: This feature is available only on BT200 model.

GXP Series FAQs

Q: The GXP Series supports multiple languages. Which languages are available?

The GXP Series has a language pak that supports English, Spanish, German, French, Polish,

Italian, others as requested. The language pack is available on the Firmware Section and is

updated regularly.

Q: For the Call Log, how many entries are allowed for dialed, missed, etc.?

The call log stores up to 50 entries in each call log (incoming|outgoing|missed). All GXP models

are the same.

Q: Does the availability of some features depend on the associated PBX? Which ones?

The end-user can choose to support advanced call features locally (on the phone) or choose the

PBX (or server) to support them. Please use the GUI Account Page settings to select or deselect

this feature. Call features include call forward (all types), transfer (all types), hold, mute, DND

and conference.

Q: Is call recording supported? Does this require an add-on device?

If the server or PBX supports call recording, we can support it. The GXP Series does not require

additional add-on devices to support this feature. Call recording is supported by all models if the

PBX or server supports it.

Q: For the address book, how many entries can be stored?

Up to 500 entries in the phonebook. XML sync is dependent on the size of the XML file and is

limited by current memory allocation. The address book is supported on all GXP models.

Q: Does the display show the call duration or a voice mail count?

Call duration is displayed during an active call. Each line has an individual voicemail and

number of voicemails is displayed for each line. Call duration and number of voicemails is

supported by all GXP models.

Q: How do I use the paging or intercom feature on the GXP Series?

For GXP20xx, on the Client side, the following two fields (Account Page) need to be set to Yes.

Allow Auto Answer by Call-Info

Turn Off speaker on Remote disconnect

For GXP21xx/GXP1450, on the Client side, the following field (Accoung Page) needs to be set

to Yes.

Allow Auto Answer by Call-Info

Note: The PBX Server has to support this feature to make it work.

Q: Is the GXP2020 Expansion Module compatible with the GXP2120/GXP2110 models?

Yes, it is compatible. However, the GXP2120/2110 has a special EXT port on the back which

requires a different extension cable (Included with the GXP2020 Expansion Module).

Q: Why am I getting a strange icon with a down arrow going into a basket [_]?

This symbol is stating that the phone is writing files to the call record detail file. This occurs

when the phone is either idle for 5 minutes or when the call records reach greater than 100 calls.

Q: What configuration changes on the web-gui require a reboot?

Under Basic and Account settings you are not required to reboot the phone. If changes were

made under Advanced settings only the network changes require a reboot. The following

parameters do not require a reboot:

Admin Password

STUN Server

Phonebook XML Download

Offhook Auto Dial

Call Progress Tones

Custom ring tone 1 - 3, used if incoming caller ID is set

Intercom User ID

Disable Call-Waiting

Disable Call-Waiting Tone

Disable Direct IP Calls

Use Quick IP-call mode

Disable Conference

Enable MPK sending DTMF

Disable Transfer

Auto Attended Transfer

Display Language

GXP2000 FAQs

Q: What are the differences between the BudgeTone Series and the GXP2000?

The GXP2000 SIP Enterprise phone has more feature functionality than the BT Series.

Functionally, the GXP2000 has multiple accounts, GUI Interface, Busy Lamp Field (BLF), speed

dial, dual 10/100Mbps Ethernet ports, POE, etc. Please reference the GXP2000 User Manual for

more information.

Q: What Codecs are supported by the GXP2000?

The GXP2000 supports a wide range of Codecs:

1. PCMU or G.711(a/µ law)

2. G.729 A/B

3. G.723.1

4. GSM

Q: How many VoIP accounts can I have on the GXP2000?

The GXP2000 IP phone is capable of having a maximum of 4 different SIP (VoIP) Accounts.

These accounts may be different extensions on the same Server or different Servers from

different Service Providers. The 7 functional buttons on the right side of the phone are speed

dial buttons.

Note: When Line1 to Line4 are busy with calls, next incoming call will light up on the first

function key (Speed Dial-1). You can pick the call up by pressing the function key like a Line

button. For outgoing calls, press the button under the cradle (i.e. on-hook and off-hook) to get a

new dialtone.

Q: How can I configure BLF (Busy Lamp Field) on the 7 speed dial buttons of the

GXP2000?

The Speed Dial buttons can also be configured for Asterisk™ BLF feature which allows you to

realize if a particular extension is busy with a call or idle. To configure this on the GXP2000,

select Asterisk™ BLF from the drop down box next to Key Mode for a configured Speed Dial

contact on the Basic Settings page. Now, on the Phone, if the LED next to the respective button

lights up Red, it means the extension is Busy; if it flashes Red it indicates an incoming call on

that extension.

>Q: Can I display any custom text along with my extension number on the phone LCD?

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