Grandstream Networks GHP620 User manual

Grandstream Networks, Inc.

GHP6XX Series

GHP6XX –User Guide

1/13

○

TrimStyle phone, small footprint and fashion design.

○

2 SIP lines with wideband Opus codec.

○

6 programmable keys (3 programmable keys for GHP61X) and 10-speed dial

keys to customize different services.

○

One 100Mbps network port with PoE (PoE available on

GHP610/GHP611/GHP620/GHP621).

○

Integrated dual-band 2.4Ghz & 5Ghz 802.11 a/b/g/n/ac Wi-Fi.

○

Desk/Wall mounted.

○

Tolerate up to 30% packet loss without impacting voice quality.

○

Supports provision and management via GDMS.

○

Customizable faceplate and speed dial label (Speed Dial label for GHP61X

only).

○

New voice message and mute LED indicator.

○

HAC/VCH (ADA) compliant handset volume boost.

○

Magnetic Hook Switch feature.

GHP62X/W

GHP61X/W

Welcome to GHP6XX User Guide

The GHP series of hotel phones feature the GHP610(W)/GHP620(W) and the GHP611(W)/GHP621(W), easy-to-use IP phones for any hotel room that

can be programmed and customized based on the needs of the hotel and its guests. These devices feature are equipped with integrated dual-band

Wi-Fi (GHP6XX/W).

The features of the GHP series include an HD speaker, 2 SIP accounts/lines, 6 programmable keys (3 programmable keys for GHP61X), 10-speed dial

keys, 3-way voice conferencing, full band Opus voice codec, an advanced jitter-resilience algorithm that tolerates up to 30% packet loss without

impacting voice quality.

The GHP series is supported by the Grandstream Device Management System (GDMS), which provides a centralized interface to configure, provision,

manage and monitor the deployment of Grandstream endpoints.

The GHP series IP phones can be installed on a desktop or wall-mounted and can be powered by PoE (GHP610/GHP611/GHP620/GHP621), power

adapter (GHP610W/GHP611W/GHP620W/GHP621W) and USB Type-C charger(GHP620/GHP621/GHP620W/GHP621W).

Its elegant and compact design makes it perfect for not only hotels but also hospitals, apartments, dormitories, and much more.

PRODUCT OVERVIEW

Feature Highlights

Technical Specification

GHP61X

Protocols/Standards

SIP: SIP RFC3261, TCP/IP/UDP, RTP/RTCP, RTCP-XR, Simple, TLS, SRTP.

2/13

Network Interface

One Auto-Negotiation 10/100Mbps ethernet port, integrated PoE (Only GHP61X)

Wi-Fi

GHP610W/GHP611W integrated dual-band 2.4Ghz & 5Ghz 802.11 a/b/g/n/ac.

Keypad

23 keys, including:

3 Programmable keys.

12 standard phone digit keys (0-9: speed dial keys configuration on web page, *,#).

5 function keys (Flash, Redial, Hands-free, Voice Mail, Hold).

3 volume control keys, up/down/mute (with red color LED).

HD Audio

One HD handset, support for wide band audio.

Voice Conference

2 SIP accounts and lines, up to 3-way conference.

Voice Codecs

Support for the G.729A/B, G.711µ/a-law, G726, G.722(wide band), G723, iLBC, full band OPUS.

Voice Capabilities

In-band and out-of-band DTMF (in audio, RFC2833, SIP INFO), VAD, AEC, CNG, PLC, AGC, AJB.

Telephony Features

Dial, Answer, Redial, Flash, Hands-free, Voice mail (with the server) Hold/Unhold, Mute/Unmute, flexible dial plan, Speed dial

server redundancy, fail-over Call out.

Advanced Features

Support for multicast paging and E911 service.

Support for advanced jitter resilience algorithm.

Base Stand

1 wall-mountable base stand, can be put on a desk.

QoS

Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS

Security

Secure boot, random default, unique security certificate per device, administrator level passwords, 256-bit AES encrypted

configuration file, SRTP, TLS, 802.1x media access control.

GHP62X

Protocols/Standards

SIP: SIP RFC3261, TCP/IP/UDP, RTP/RTCP, RTCP-XR, Simple, TLS, SRTP.

Network Interface

One Auto-Negotiation 10/100Mbps ethernet port, integrated PoE (Only GHP62X)

Wi-Fi

GHP620W/GHP621W integrated dual-band 2.4Ghz & 5Ghz 802.11 a/b/g/n/ac.

Keypad

26 keys, including:

6 Programmable keys.

12 standard phone digit keys (0-9: speed dial keys configuration on web page, *,#).

5 function keys (Flash, Redial, Hands-free, Voice Mail, Hold).

3 volume control keys, up/down/mute (with red color LED).

HD Audio

One HD handset, support for wide band audio.

Voice Conference

2 SIP accounts and lines, up to 3-way conference.

Voice Codecs

Support for the G.729A/B, G.711µ/a-law, G726, G.722(wide band), G723, iLBC, full band OPUS.

Voice Capabilities

In-band and out-of-band DTMF (in audio, RFC2833, SIP INFO), VAD, AEC, CNG, PLC, AGC, AJB.

3/13

GHP62X/W

●

1x Base

●

1x Handset

●

1x RJ11 (6P6C) Phone Cord

●

1x Quick Installation Guide

●

1x 12V Power Adapter (Only with GHP610W and GHP611W)

●

1x MPK Label (On the back cover of the QIG)

GHP61X/W

Telephony Features

Dial, Answer, Redial, Flash, Hands-free, Voice mail (with the server) Hold/Unhold, Mute/Unmute, flexible dial plan, Speed dial

server redundancy, fail-over Call out.

Advanced Features

Support for multicast paging and E911 service.

Support for advanced jitter resilience algorithm.

Base Stand

1 wall-mountable base stand, can be put on a desk.

QoS

Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS

Security

Secure boot, random default, unique security certificate per device, administrator level passwords, 256-bit AES encrypted

configuration file, SRTP, TLS, 802.1x media access control.

GETTING STARTED

This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining the best

performance with the GHP6XX/W.

Equipment Packaging

GHP61X

GHP61X Package Content

GHP62X

●

1 x GHP62X Phone

4/13

GHP62X Package Content

Note

Please check the package before installation. If you find any one of the components missing, please contact your system administrator.

GHP6XX/W Phone Setup

The GHP6XX/W can be installed on the desk or can be mounted on the wall. To mount the phone on the wall please follow the instructions below.

GHP61X/W

GHP61X Wall Mount

Mark two dots horizontally with a 100 mm distance in between where to wall mount the GHP610/W & GHP611/W.

Using a drill, make a hole on each marked dot. Put a plastic expansion bolt and screw (not provided) on each hole. Leave enough space to

mount the GHP610/W & GHP611/W.

Mount the GHP610/W & GHP611/W on the screws using the Wall Mount Slots.

GHP62X/W

GHP61X Wall Mount

On the wall where the GHP62X/W will be mounted, mark two dots with 100 mm distance in-between vertically.

●

1 x Handset

●

1 x Base Stand

●

1 x Faceplate

●

1 x 12V Power Adapter (GHP620W and GHP621W)

●

1 x RJ9(4P4C) Phone Cord

●

1 x Quick Installation Guide

5/13

Using a drill, make a hole on each marked dot. Put a plastic expansion bolt and screw (not provided) into each hole. Leave enough space on the

screws to mount the GHP62X.

Attach the wall mount spacers to the slot for the wall mount spacer on the back of the phones.

Mount the GHP62X on the screws using its “Wall Mount Slots”.

Connecting the GHP6XX/W

To set up the phone, follow the steps below:

Connect the phone cord with the handset (RJ-11 port) and the base.

Connect the LAN port of the phone to the RJ-45 socket of a hub/switch on a router ( LAN side of the router) using the Ethernet cable. This step

can be skipped if using GHP6xxW with Wi-Fi.

Powering the phone:

For GHP6XX/W: Connect the 12V DC output plug into the power jack if the phone; plug the power adapter into the electrical outlet.

For GHP6XX & GHP6XX: A PoE switch must be used in step 2.

Note

For easy deployment, the GHP6xxW is out-of-the-box pre-configured to connect to default SSID named wp_master with a password (WPA/WPA2 PSK)

equal to wp!987@dmin, users can adapt these settings from the web UI as well to make it easier for deployment on a customer’s site.

Phone Configuration Via Web Browser

Ensure your phone is powered up and connected to the internet.

Locate the MAC address on the MAC tag of the unit which is on the underside of the device, or on the package.

From a computer connected to the same network as the GHP6XX, type in the following address using GHP6XX’s MAC address on your

browser: https://<mac>.local

Example: https://c074adffffff.local

Note: The user can dial **47# and the IP address will be read by the IVR.

Enter the admin’s username and password to access the configuration menu. (The factory default username is “admin” while the default random

password can be found on the sticker at the back of the unit).

Getting To Know The GHP6XX/W

GHP61X/W

6/13

GHP61X Handset

GHP62X/W

GHP61X Back Panel of the Handset and the Base

GHP62X Front Panel

TELEPHONY

FEATURES

Making Phone Calls

Handset and Speaker Mode

GHP62X Back Panel

The GHP6XX allows switching between the handset and the speaker when making calls. Please press the speaker button to start using the

speaker . If you wish to switch to the handset after activating the speaker, just unhook the handset and the audio will be emitted

through the handset’s speaker.

7/13

Dial the number that you wish to call and press # to send the call, or wait for a second for the number to be sent.

SIP Accounts and Lines

The GHP6XX supports 2 SIP accounts and 2 lines; Each account is capable of independent SIP servers, and users. One account is configured by the

administrator to initiate calls and receive calls. While the other account is configured to receive calls. The default account can be switched only by

the administrator.

Completing Calls

There are several ways to complete a call.

On-hook dialing. Enter the number when the phone is on-hook and then send it out.

When the phone is idle, enter the number to be dialed out;

Take the handset off-hook, Press the Speaker button, or Press the Headset button with the headset plugged in.

The call will be dialed out.

Off-hook and dial. Off-hook the phone, enter the number, and send it out.

Take handset off-hook; or

Press the Speaker button

You shall hear the dial tone after off-hook

Enter the number;

Press the # key to dial out.

Redial. Redial the last dialed number.

Take handset off-hook

Press the Speaker button, or

Press the Headset button with the headset plugged in, or

Press an available LINE key to activate the speaker, or

When the phone is in an idle state

In Order to redial a number you can either :

press the redial key, this will compose the last entered number

Press the # key, this will trigger a DTMF call to the last composed number

Multi-Purpose Keys: Multi-purpose keys can be configured to quickly dial a certain extension. When the MPK has been pressed the number

will be quickly dialed and the call sent out.

Answering Phone Calls

Receiving Calls

The phone rings with the selected ringtone. Unhook the handset or press the speaker button

to answer the call.

Note

Please note that due to the nature of environment that this phone is deployed on, it’s not possible to reject a call.

During a Phone Call

8/13

Call Waiting/Hold Call

User can use the hold button

to put the call on hold.

When receiving a call on the second line, the user can use the Flash key to hold the call on the first line and switch to the call on the

second line. If the user wants to unhold the first call, the user may press the Flash key again to recover the call.

Mute

During an active call, press the MUTE button to mute/unmute the microphone. The LED will light up in red to indicate that your

microphone is muted.

Call Transfer

Attended Transfer

Alice is talking with Bob.

Alice press Flash to initiate a new call to Carl, and Bob is held automatically.

Carl answers the call, and Alice talks with Carl about Bob, then Alice hangs up the call, and Bob will be transferred to Carl.

If Carl rejects or does not answer the call, Alice could press Flash to retrieve the call with Bob.

If the call is still ringing, Alice could cancel the new call by pressing “FLASH”, and retrieve the call with Bob automatically.

Three-way Conference

If there is one line in use, press the Flash button to start a new call, and long-press Flash to set up a conference after the new call is

answered:

Alice is talking with Bob

Alice starts a new call with Carl by pressing Flash, and Bob is held

There are three situations:

If Carl does not answer the call, Alice could press Flash to retrieve Bob.

Alice also could press Flash to cancel the call, and back to the call with Bob.

Once Carl answer the call, Alice could long-press Flash to set up the conference

If Alice wants to end to call with Carl on the conference, she could press Flash.

If Alice wants to end the conference and keep calls, she could long press Flash, then Bob will be held, and Alice will back to the call with

Carl.

If Bob or Carl hangs up his call, Alice will back to the call with whoever stayed on the line.

Once Alice hangs up the phone, all calls and the conference are ended.

If there are two lines in-use, to set up a conference:

If Alice holds Bob and is talking with Carl

9/13

Alice could press Flash to switch lines, and also could long press Flash to set up a conference.

If Alice holds Bob and Carl’s calls

Alice could press Flash to switch the line, and also could long press Flash to set up a conference. Bob and Carl will be unheld

automatically

Voicemail

The Waiting Message Indicator will blink in a green color when there is a new voicemail. To listen to the voicemail, please press the Voicemail button

on the phone.

IVR Button Function

GHP6XX supports keypad codes to perform a number of actions like retrieving information or configuring the phone. An IVR will respond to the

codes dialed accordingly. Please refer to the table below to see all the possible functions that can be performed.

Function

Operation

Phone Feedback

Get IP address (IP)

**47#(When IPv4 and IPv6 coexist, broadcasts

IPv4 by default)

**474# broadcasts IPv4

**476# broadcasts IPv6

The phone broadcasts the current IP address

Modify IP address (IP)

**47*{IP}#

Phone changes IP

Get Subnet Mask (SM)

**76#

Phone broadcasts subnet mask

Modify Subnet Mask (SM)

**76*{SubnetMask}#

Phone modifies subnet mask

Get Gateway (GW)

**49#

Phone broadcast gateway

Modify Gateway (GW)

**49*{Gateway}#

Phone modify gateway

Get DNS Servers (DNS)

**367#

Phone broadcast DNS server address

Modify DNS Server (DNS)

**367*{DNS}#

Phone modify DNS server address

Get Firmware (FW)

**39#

The phone announces the current firmware version

View the hardware part number (HN)

**46#

Phone broadcast hardware PN

Get MAC (MA)

**62#

Phone broadcast MAC address

Get Account Directory Number (DN)

**36#

The phone announces the account number

Reboot (RB)

**72#

The phone performs a restart

Factory Reset (FR)

**37*{keypad password}#(Password is required for

this operation)

The phone performs factory recovery

VLAN ID (VI)

**84*{keypad password}*{VLAN ID}#

(Password is required for this operation)

Configure VLAN ID: 0-4094, 0 means off

Firmware Upgrade (FU)

**38*{keypad password}#

Trigger a firmware upgrade

This manual suits for next models

Table of contents

Other Grandstream Networks IP Phone manuals

Grandstream Networks

Grandstream Networks GXP1620 User manual

Grandstream Networks

Grandstream Networks WP810 Instruction Manual

Grandstream Networks

Grandstream Networks GXP1160 User manual

Grandstream Networks

Grandstream Networks DP750 User manual

Grandstream Networks

Grandstream Networks GXP1405 User manual

Grandstream Networks

Grandstream Networks GRP26 Series User manual

Grandstream Networks

Grandstream Networks 100 Series User manual

Grandstream Networks

Grandstream Networks GXP2120 User manual

Grandstream Networks

Grandstream Networks GXV-3000 User manual

Grandstream Networks

Grandstream Networks GXV3370 User manual

Grandstream Networks

Grandstream Networks 3275 User manual

Grandstream Networks

Grandstream Networks BUDGE TONE-100 User manual

Grandstream Networks

Grandstream Networks GXV34 0 Series User manual

Grandstream Networks

Grandstream Networks WP822 User manual

Grandstream Networks

Grandstream Networks GXP2100 User manual

Grandstream Networks

Grandstream Networks Grandstream GXP-2000 User manual

Grandstream Networks

Grandstream Networks GXP2160 User manual

Grandstream Networks

Grandstream Networks DP750 User manual

Grandstream Networks

Grandstream Networks GXP1628 User manual

Grandstream Networks

Grandstream Networks GRP261 Series User manual

Grandstream Networks

Grandstream Networks GXP2135 User manual

Grandstream Networks

Grandstream Networks GXP-280 User manual

Grandstream Networks

Grandstream Networks GDS3710 User manual

Grandstream Networks

Grandstream Networks GXP1450 User manual

Popular IP Phone manuals by other brands

Alcatel

Alcatel 4028 manual

Polycom

Polycom Polycom VVX 600 quick reference

Polycom

Polycom SoundPoint IP 450 datasheet

Cisco

Cisco SPA-500 Series user guide

Polycom

Polycom SoundPoint IP 650 user guide

Proximus

Proximus Maestro 3016 IP quick start guide

Fanvil

Fanvil X4 user manual

Cisco

Cisco 7962 user guide

Snom

Snom 320 quick start guide

Yealink

Yealink Yealink SIP-T46G Guide

Avaya

Avaya 4625SW user guide

Yealink

Yealink SIP-T52S quick start guide

Nortel

Nortel 1140E Getting started

Nexotek

Nexotek NT-P500 user manual

Avaya

Avaya Integral 5 R3.0 user guide

GE 28320EE2 - Dect 6.0 InfoLink 2 user guide

Avaya

Avaya 4600 Series Administrator's guide

Mitel

Mitel MIVOICE OFFICE 400 6940 SIP user guide