Dimplex DFI2310 User manual

TROUBLESHOOTING GUIDE - DFI2309, DFI2310

PROBLEM CAUSE SOLUTION

General

Circuit breaker trips or fuse

blows when unit is turned on

Short in unit wiring. Trace wiring in unit.

Improper circuit current rating Additional appliances may exceed the current

rating of the circuit breaker or fuse. Plug unit into

another outlet or install unit on a dedicated 15

amp circuit.

Unit turns on or off by itself Remote Control has a similar frequen-

cy to other remotes in the area.

Replace Remote Control. Initialize Remote Con-

trol and Remote Control Receiver

Radio frequency disturbance from

outside sources.

Replace Remote Control and Remote Control

Receiver, where necessary. Initialize Remote

Control and Receiver

Lights dim in room while the

unit is on

Unit is drawing close to circuit current

rating

Move the unit to another outlet or install unit on a

dedicated 15 amp circuit

Power cord gets warm Normal Operation The power cord may get slightly warm to the

touch when the heater is on

Defective power cord Replace power cord if cord gets hot to the touch.

Appearance

Fireplace does not turn on

Manually

Improper operation Refer to Operation Section

No incoming voltage from the electri-

cal wall socket

Check Fuse/Breaker Panel

Loose wiring Check wiring connections

Defective On/Off or 3-Position Switch Replace On/Off or 3-Position Switch (Depending

on the model)

Defective Remote Control Receiver Replace Remote Control Receiver. Initialize with

Remote Control

Fireplace does not turn on us-

ing the Remote Control

Improper operation Refer to Operation Section

Remote Control not initialized to re-

place

Initialize the Remote Control

Remote Control not working. Install new battery into the Remote Control. Re-

initialize remote where necessary

Replace Remote Control or Remote Control

Receiver, where necessary. Initialize Remote

Control and Receiver.

Flame Frozen Loose wiring Check wiring connections

Defective Flicker motor Replace Flicker motor

Flame not bright or ame not

visible

Burnt out light bulbs Replace light bulbs

Loose wiring Check wiring connections

Defective light harness Replace light harness

Log set dim, not glowing Burnt out light bulbs Replace light bulbs

Flame Shudder Defective Flicker motor Replace Flicker motor

Light leaking around the log set Log set not positioned properly Check log set for proper t

In keeping with our policy of continuous product improvement, we reserve the right to make changes without notice.

1367 Industrial Road Cambridge ON Canada N1R 7G8

1-888-346-7539 www.dimplex.com

PROBLEM CAUSE SOLUTION

Heater

Heater is not turning off Improper operation Refer to Operation Section

Defective Heater Switches Replace Heater Switch(es)

Heater is not turning on, but

ame effect is still functioning

Improper operation Refer to Operation Section

Loose wiring Trace wiring in unit.

Defective Heater Switches Replace Heater Switch(es)

Defective Heater Assembly Replace Heater Assembly

Heater is turning off after a

couple of minutes of operation

Build up of dirt/dust in heater assem-

bly

Ensure that exterior intake louvers and rebox

cavity are free of dirt/dust.

Defective Heater Assembly Replace Heater Assembly

Heater emits an odor Normal Operation Normal operation is when the heater emits an

odor for a brief period after the heater is initially

turned on. The heater is burning off any dust ac-

cumulated during manufacturing or operation.

Defective Heater Assembly Replace Heater Assembly

Heater fan turns on but heater

lacks heat

Improper operation Refer to Operation Section

Loose wiring Trace wiring in unit

Defective Heater Switches Replace Heater Switch(es)

Defective Heater Assembly Replace Heater Assembly

Heating element is glowing red Normal Operation Small glowing sections of the element are con-

sidered normal.

Defective Heater Assembly If larger glowing sections are causing the heater

to trip the thermal cutout, unplug unit, discon-

tinue use and replace heater assembly.

Noise

Excessive noise with the heater

Dirty blower assembly Ensure that exterior intake louvers and rebox

cavity are free of dirt/dust.

Defective Heater Assembly Replace Heater Assembly

Grinding or excessive noise

with the heater off

Flicker rod hitting or rubbing against

internal components

Ensure rod is straight and mounted properly

in the bracket, spinning freely away from other

components. Replace if necessary.

Defective Flicker motor Replace Flicker motor

!NOTE: For any additional operational, servicing, replacement instructions or replacement

parts please see the associated Service Manual.

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