Dell PowerEdge R300 User manual

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Dell™ PowerEdge™ R300 Systems

Hardware Owner’s Manual

book.book Page 1 Sunday, June 21, 2009 5:16 PM

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data

and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury,

or death.

____________________

Information in this document is subject to change without notice.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly

forbidden.

Trademarks used in this text: Dell, the DELL logo, PowerEdge, and PowerVault are trademarks of

Dell Inc.; Microsoft, MS-DOS, Windows, and Windows Server are either trademarks or registered

trademarks of Microsoft Corporation in the United States and/or other countries; Red Hat is a registered

trademark of Red Hat, Inc.; UNIX is a registered trademark of The Open Group in the United States

and other countries; EMC is a registered trademark of EMC Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming

the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and

trade names other than its own.

Model SMT

June 2009 P/N XK127 Rev. A01

book.book Page 2 Sunday, June 21, 2009 5:16 PM

Contents 3

Contents

1 About Your System . . . . . . . . . . . . . . . . . 11

Other Information You May Need . . . . . . . . . . . . 11

Accessing System Features During Startup . . . . . . 12

Front-Panel Features and Indicators . . . . . . . . . . 13

Hard-Drive Indicator Codes . . . . . . . . . . . . 17

Back-Panel Features and Indicators . . . . . . . . . . 19

Connecting External Devices . . . . . . . . . . . 19

Power Indicator Codes . . . . . . . . . . . . . . . . . 20

NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 21

LCD Status Messages . . . . . . . . . . . . . . . . . . 22

Solving Problems Described by LCD Status Messages 33

Removing LCD Status Messages . . . . . . . . . 33

System Messages . . . . . . . . . . . . . . . . . . . . 34

Warning Messages . . . . . . . . . . . . . . . . . . . 44

Diagnostics Messages . . . . . . . . . . . . . . . . . 44

Alert Messages . . . . . . . . . . . . . . . . . . . . . 45

2 Using the System Setup Program . . . . . . 47

Entering the System Setup Program . . . . . . . . . . 47

Responding to Error Messages . . . . . . . . . . 47

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4Contents

Using the System Setup Program . . . . . . . . . 48

System Setup Options . . . . . . . . . . . . . . . . . . 48

Main Screen . . . . . . . . . . . . . . . . . . . . 48

Memory Information Screen . . . . . . . . . . . . 51

CPU Information Screen . . . . . . . . . . . . . . 52

SATA Configuration Screen . . . . . . . . . . . . 53

Integrated Devices Screen . . . . . . . . . . . . . 53

Serial Communication Screen . . . . . . . . . . . 54

System Security Screen . . . . . . . . . . . . . . 55

Exit Screen . . . . . . . . . . . . . . . . . . . . . 58

System and Setup Password Features . . . . . . . . . 58

Using the System Password . . . . . . . . . . . . 59

Using the Setup Password . . . . . . . . . . . . . 61

Disabling a Forgotten Password . . . . . . . . . . . . 62

Baseboard Management Controller Configuration . . . 63

Entering the BMC Setup Module . . . . . . . . . . 63

BMC Setup Module Options . . . . . . . . . . . . 63

3 Installing System Components . . . . . . . . 65

Recommended Tools . . . . . . . . . . . . . . . . . . 65

Inside the System . . . . . . . . . . . . . . . . . . . . 66

Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . 69

Removing the Front Bezel . . . . . . . . . . . . . 69

Replacing the Front Bezel . . . . . . . . . . . . . 70

Opening and Closing the System . . . . . . . . . . . . 70

Opening the System . . . . . . . . . . . . . . . . 71

Closing the System . . . . . . . . . . . . . . . . . 71

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Contents 5

System Board Shroud . . . . . . . . . . . . . . . . . . 72

Removing the System Board Shroud . . . . . . . . 72

Installing the System Board Shroud . . . . . . . . 74

Hard Drives . . . . . . . . . . . . . . . . . . . . . . . 74

Removing a Drive Blank . . . . . . . . . . . . . . 75

Installing a Hard-Drive Blank . . . . . . . . . . . 75

Removing a Hot-Plug Hard Drive . . . . . . . . . 75

Installing a Hot-Plug Hard Drive . . . . . . . . . . 76

Replacing a Hard-Drive Carrier . . . . . . . . . . . . . 78

Removing a Hard Drive From a Hard-Drive Carrier 78

Installing a Hard Drive Into a Drive Carrier . . . . 78

Optical Drive . . . . . . . . . . . . . . . . . . . . . . 80

Removing the Optical Drive from the System . . . 80

Installing the Optical Drive . . . . . . . . . . . . . 81

Installing the Optical Drive in the Optical Drive Tray 82

Removing the Optical Drive From the Optical Drive Tray 83

Cooling Fan Modules . . . . . . . . . . . . . . . . . . 84

Removing the Fan Assembly . . . . . . . . . . . . 85

Installing the Fan Assembly . . . . . . . . . . . . 87

Power Supply Fan Assembly . . . . . . . . . . . . . . 87

Removing the Power Supply Fan Assembly . . . . 87

Installing the Power Supply Fan Assembly . . . . 89

Power Supplies . . . . . . . . . . . . . . . . . . . . . 89

Removing a Power Supply . . . . . . . . . . . . . 89

Replacing a Power Supply . . . . . . . . . . . . . 90

Internal USB Memory Key . . . . . . . . . . . . . . . 91

Installing the Optional Internal USB Memory Key . 91

RAC Card . . . . . . . . . . . . . . . . . . . . . . . . . 93

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6Contents

Removing the RAC Card . . . . . . . . . . . . . . 93

Installing a RAC Card . . . . . . . . . . . . . . . . 95

Expansion Cards . . . . . . . . . . . . . . . . . . . . . 96

Installing an Expansion Card . . . . . . . . . . . . 96

Removing an Expansion Card . . . . . . . . . . . 97

Riser Cards . . . . . . . . . . . . . . . . . . . . . . . . 98

Removing the Riser Card . . . . . . . . . . . . . . 99

Installing the Riser Card . . . . . . . . . . . . . . 100

Backplane Board . . . . . . . . . . . . . . . . . . . . 101

Removing the Backplane Board . . . . . . . . . . 101

Installing the Backplane Board . . . . . . . . . . 103

System Memory . . . . . . . . . . . . . . . . . . . . . 103

Memory Module Installation Guidelines . . . . . . 103

Installing Memory Modules . . . . . . . . . . . . 105

Removing Memory Modules . . . . . . . . . . . . 107

Processor . . . . . . . . . . . . . . . . . . . . . . . . 107

Replacing the Processor . . . . . . . . . . . . . . 107

Installing a Processor . . . . . . . . . . . . . . . 110

System Battery . . . . . . . . . . . . . . . . . . . . . . 112

Replacing the System Battery . . . . . . . . . . . 112

Control Panel Assembly . . . . . . . . . . . . . . . . . 114

Removing the Control Panel Assembly . . . . . . . 114

Installing the Control Panel Assembly . . . . . . . 116

Power Distribution Board . . . . . . . . . . . . . . . . 117

Removing the Power Distribution Board . . . . . . 117

Replacing the Power Distribution Board . . . . . . 119

System Board . . . . . . . . . . . . . . . . . . . . . . 119

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Contents 7

Removing the System Board Assembly . . . . . . 120

Installing the System Board Assembly . . . . . . . 122

4 Troubleshooting Your System . . . . . . . . 125

Safety First—For You and Your System . . . . . . . . . 125

Start-Up Routine . . . . . . . . . . . . . . . . . . . . . 125

Checking the Equipment . . . . . . . . . . . . . . . . 126

Troubleshooting External Connections . . . . . . 126

Troubleshooting the Video Subsystem . . . . . . . 126

Troubleshooting the Keyboard . . . . . . . . . . . 127

Troubleshooting the Mouse . . . . . . . . . . . . 128

Troubleshooting Serial I/O Problems . . . . . . . . . . 128

Troubleshooting a Serial I/O Device . . . . . . . . 129

Troubleshooting a USB Device . . . . . . . . . . 129

Troubleshooting a NIC . . . . . . . . . . . . . . . . . . 131

Troubleshooting a Wet System . . . . . . . . . . . . . 132

Troubleshooting a Damaged System . . . . . . . . . . 133

Troubleshooting the System Battery . . . . . . . . . . 134

Troubleshooting Power Supplies . . . . . . . . . . . . 135

Troubleshooting System Cooling Problems . . . . . . . 136

Troubleshooting a Fan . . . . . . . . . . . . . . . 136

Troubleshooting System Memory . . . . . . . . . . . . 137

Troubleshooting an Internal USB Key . . . . . . . . . . 139

Troubleshooting a Diskette Drive . . . . . . . . . . . . 140

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8Contents

Troubleshooting an Optical Drive . . . . . . . . . . . . 142

Troubleshooting a SCSI Tape Drive . . . . . . . . . . . 143

Troubleshooting a Hard Drive . . . . . . . . . . . . . . 144

Troubleshooting a Hot-plug Hard Drive . . . . . . . . . 145

Troubleshooting a SAS or SAS RAID Controller . . . . 147

Troubleshooting Expansion Cards . . . . . . . . . . . 149

Troubleshooting the Microprocessors . . . . . . . . . 151

5 Running the System Diagnostics . . . . . . 153

Using Dell PowerEdge Diagnostics . . . . . . . . . . . 153

System Diagnostics Features . . . . . . . . . . . . . . 153

When to Use the System Diagnostics . . . . . . . . . . 154

Running the System Diagnostics . . . . . . . . . . . . 154

System Diagnostics Testing Options . . . . . . . . . . 154

Using Custom Test Options . . . . . . . . . . . . . . . 155

Selecting Devices for Testing . . . . . . . . . . . 155

Selecting Diagnostics Options . . . . . . . . . . . 155

Viewing Information and Results . . . . . . . . . . 156

6 Jumpers and Connectors . . . . . . . . . . . 157

System Board Jumpers . . . . . . . . . . . . . . . . . 157

System Board Connectors . . . . . . . . . . . . . . . . 157

Riser Card Connectors . . . . . . . . . . . . . . . . . . 160

book.book Page 8 Sunday, June 21, 2009 5:16 PM

Contents 9

Control Panel Assembly Connectors . . . . . . . . . . 161

SAS/SATA Backplane Board Connectors . . . . . . . . 162

Expansion Card Connectors for SAS Controller Daughter Cards 162

Disabling a Forgotten Password . . . . . . . . . . . . 164

7 Getting Help . . . . . . . . . . . . . . . . . . . . . 167

Contacting Dell . . . . . . . . . . . . . . . . . . . . . 167

Glossary 169

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

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10 Contents

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