Dell OptiPlex W6987 User manual

www.dell.com | support.dell.com

Dell™ OptiPlex™ 170L

Quick Reference Guide

Models MTC2 and DHS

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid

the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

If you purchased a Dell™ n Series computer, any references in this document to Microsoft

Windows

operating systems are not applicable.

The

Drivers and Utilities

CD (ResourceCD), operating system media, and

Quick Reference Guides

are optional

and may not ship with all computers.

____________________

Information in this document is subject to change without notice.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, and OptiPlex are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks

of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.

Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Models MTC2 and DHS

September 2004 P/N W6987 Rev. A00

Contents 3

Contents

Finding Information for Your Computer . . . . . . . . . . . . . . . . . . . 5

About Your Small Desktop Computer . . . . . . . . . . . . . . . . . . . . 8

Front and Back Views . . . . . . . . . . . . . . . . . . . . . . . . . 8

Inside Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . 9

Attaching and Removing the Computer Stand. . . . . . . . . . . . . . 10

About Your Mini-Tower Computer . . . . . . . . . . . . . . . . . . . . . 11

Front and Back Views . . . . . . . . . . . . . . . . . . . . . . . . . 11

Inside Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . 12

Setting Up Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . 13

Small Desktop Computer . . . . . . . . . . . . . . . . . . . . . . . 14

Mini-tower Computer . . . . . . . . . . . . . . . . . . . . . . . . . 15

Completed Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Small Desktop Computer . . . . . . . . . . . . . . . . . . . . . . . 16

Mini-Tower Computer . . . . . . . . . . . . . . . . . . . . . . . . . 16

Solving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Dell Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

System Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Diagnostic Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Beep Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Running the Dell™ IDE Hard Drive Diagnostics . . . . . . . . . . . . . 23

Resolving Software and Hardware Incompatibilities . . . . . . . . . . 24

Using Microsoft®Windows®XP System Restore . . . . . . . . . . . . 25

Reinstalling Microsoft®Windows®XP . . . . . . . . . . . . . . . . . 26

Using the Drivers and Utilities CD . . . . . . . . . . . . . . . . . . . . . 29

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

4Contents

Quick Reference Guide 5

Finding Information for Your Computer

What Are You Looking For? Find It Here

• A diagnostic program for my computer

• Drivers for my computer

• My computer documentation

• My device documentation

• Desktop System Software (DSS)

Drivers and Utilities CD (also known as the ResourceCD)

Documentation and drivers are already installed on your

computer. You can use the CD to reinstall drivers, run the

Dell Diagnostics, or access your documentation.

Readme files may be

included on your CD to

provide last-minute

updates about technical

changes to your

computer or advanced

technical-reference

material for technicians

or experienced users.

NOTE: The latest drivers and documentation updates can

be found at support.dell.com.

NOTE: The Drivers and Utilities CD is optional and may not

ship with all computers.

• OS updates and patches

Desktop System Software

Located on the Drivers and Utilities CD and the Dell

Support website at support.dell.com.

• Warranty information

• Safety instructions

• Regulatory information

• Ergonomics information

• End User License Agreement

Product Information Guide

• How to remove and replace parts

• Technical specifications

• How to configure system settings

• How to troubleshoot and solve problems

Dell™ OptiPlex™ User’s Guide

Microsoft®Windows®XP Help and Support Center

Click the

Start

button and click

Help and Support.

Click

User’s and system guides

and click

User’s guides

The User’s Guide is also available on the

Drivers and

Utilities

6Quick Reference Guide

www.dell.com | support.dell.com

• Service Tag and Express Service Code

• Microsoft Windows License Label

Service Tag and Microsoft Windows License

These labels are located on your computer.

• Use the Service Tag to

identify your

computer when you

use

support.dell.com

or contact technical

support.

• Enter the Express

Service Code to direct your call when contacting

technical support. The Express Service Code is not

available in all countries.

• Latest drivers for my computer

• Answers to technical service and support questions

• Online discussions with other users and technical

support

• Documentation for my computer

Dell Support Website — support.dell.com

NOTE: Select your region to view the appropriate support

site.

The Dell Support website provides several online tools,

including:

• Solutions — Troubleshooting hints and tips, articles

from technicians, and online courses

• Community — Online discussion with other Dell

customers

• Upgrades — Upgrade information for components, such

as memory, the hard drive, and the operating system

• Customer Care — Contact information, order status,

warranty, and repair information

• Downloads — Drivers, patches, and software updates

• Reference — Computer documentation, product

specifications, and white papers

• Service call status and support history

• Top technical issues for my computer

• Frequently asked questions

• File downloads

• Details on my computer configuration

• Service contract for my computer

Dell Premier Support Website — premiersupport.dell.com

The Dell Premier Support website is customized for

corporate, government, and education customers. This

website may not be available in all regions.

What Are You Looking For? Find It Here

Quick Reference Guide 7

• How to use Windows XP

• Documentation for my computer

• Documentation for devices (such as a modem)

Windows Help and Support Center

Click the

Start

button and click

Help and Support

Type a word or phrase that describes your problem and

click the arrow icon.

Click the topic that describes your problem.

Follow the instructions on the screen.

• How to reinstall my operating system

Operating System CD

The operating system is already installed on your

computer. To reinstall your operating system, use the

Operating System CD. See your OptiPlex User’s Guide for

instructions.

After you reinstall your

operating system, use the

Drivers and Utilities CD

to reinstall drivers for the

devices that came with

your computer.

Your operating system

product key

label is

located on your

computer.

NOTE: The color of your CD varies based on the operating

system you ordered.

NOTE: The operating system media are optional and may

not ship with all computers.

• Regulatory Model Information and Chassis Type

DHS

—

Small desktop chassis

MTC2

—

Mini-tower chassis

What Are You Looking For? Find It Here

8Quick Reference Guide

www.dell.com | support.dell.com

About Your Small Desktop Computer

Front and Back Views

CD/DVD-drive

eject button

floppy-drive eject button

floppy-drive activity light

hard-drive activity light

power button

Microsoft

Windows

Product Key

service tag

CD/DVD drive

eject button

USB 2.0 connectors (2)

headphone connector

power light

front panel door

optional card

slots (2)

power

connector

network activity light

serial

connector

parallel

connector

microphone connector

network adapter connector

line-in connector

line-out connector

USB 2.0 connectors (4)

link integrity light

video

connector

diagnostic lights

A B C D

mouse

connector

low-profile PCI card slot

Quick Reference Guide 9

Inside Your Computer

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

CAUTION: To avoid electrical shock, always unplug your computer from the electrical outlet before

opening the cover.

NOTICE: Be careful when opening the computer cover to ensure that you do not accidently disconnect

cables from the system board.

heat sink and

blower assembly

system board

padlock ring

power supply

floppy drive

CD/DVD drive

optional internal

speaker

hard drive

optional card cage

NOTE: Your computer may have a metal bracket

instead of a card cage

low-profile

PCI card slot

10 Quick Reference Guide

www.dell.com | support.dell.com

Attaching and Removing the Computer Stand

CAUTION: Before you begin any of the procedures in this

section, follow the safety instructions in the Product

Information Guide.

NOTE: Place your computer on a soft surface to prevent

scratching the top cover.

Your computer can be used in either a vertical or

horizontal position.

To use the computer in a vertical position, you must

attach the computer stand:

Place the computer on its right side so that the drive

bays are at the bottom and fit the stand onto what

was the left side of the computer:

Position the stand as shown in the following

figure by aligning the large round hole in the

stand with the securing button on the side of the

cover.

Align the captive screw in the stand with the

screw hole in the cover, and tighten the

thumbscrew.

Rotate the computer so that the stand is at the

bottom and the drives are at the top.

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