Compaq Evo Desktop Series User manual

Getting Started

Evo Desktop Family

Evo Workstation Family

Deskpro Workstations

Document Part Number: 191077-004

January 2002

This book will help you set up factory-provided software. Basic

troubleshooting is also provided should you have problems during

initial startup.

Enhanced for accessibility.

Compaq, the Compaq logo, and Evo are trademarks of Compaq Information

Technologies Group, L.P.

Microsoft, MS-DOS, Windows, Windows NT are trademarks of Microsoft

Corporation.

Intel, Pentium, Intel Inside, and Celeron are trademarks of Intel Corporation.

All other product names mentioned herein may be trademarks of their

respective

companies.

Compaq shall not be liable for technical or editorial errors or omissions

contained herein. The information in this document is provided “as is” without

warranty of any kind and is subject to change without notice. The warranties

for

Compaq products are set forth in the express limited warranty statements

accompanying such products. Nothing herein should be construed as

constituting an additional warranty.

WARNING: Text set off in this manner indicates that failure to follow

directions could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow

directions could result in damage to equipment or loss of information.

Getting Started

Evo Desktop Family

Evo Workstation Family

Deskpro Workstations

Fourth Edition (January 2002)

Document Part Number: 191077-004

Contents

1 Software Setup

Installing the Operating System............................................................ 1–1

File System Format............................................................................... 1–2

Converting to NTFS.............................................................................. 1–2

Desktop Icon................................................................................... 1–2

Installing or Upgrading Device Drivers................................................ 1–3

Customizing the Monitor Display......................................................... 1–3

Turning Off Your Computer................................................................. 1–4

Protecting Your Software...................................................................... 1–4

Restoring Your Software....................................................................... 1–4

Using the Compaq Reference Library CD............................................ 1–5

Getting Help.......................................................................................... 1–5

2 Basic Troubleshooting

Overview............................................................................................... 2–1

Helpful Hints......................................................................................... 2–2

Interpreting the Diagnostic Lights......................................................... 2–3

Solving Minor Problems ....................................................................... 2–6

Solving Hardware Installation Problems............................................... 2–10

Getting Started Guide iii

Contents

iv Getting Started Guide

Software Setup

Installing the Operating System

CAUTION: Do not add optional hardware devices or third-party devices

to your computer until the operating system is successfully installed.

Doing so may cause errors and may prevent the operating system from

installing properly.

The first time you turn on your computer, you may be prompted to

select a language for your operating system (OS) and then you will

be asked to install your OS. You may have more than one choice of

OS. Once you have selected an OS, you must install it completely.

Read and follow the instructions on the screen to complete the

installation of the OS.

If electing to use an OS different than what was shipped with your

system, refer to the following support Web site locations for

additional support that may be available.

■ Compaq Evo™ Desktops

http://www.compaq.com/support/desktops/index.html

■ Compaq Deskpro™ Workstations and Evo Workstations

http://www.compaq.com/support/workstations/index.html

CAUTION: During the OS installation process, do not turn off your computer

unless you are directed to do so.

If your system has a CD-RW drive, you must install the appropriate

application to be able to write to the drive. To install the drivers,

double-click the Setup Compaq Software icon on the desktop or the

application launcher and select the Easy CD Creator and Direct CD

option when prompted.

Getting Started 1-1

Software Setup

Compaq is committed to designing products, services, and programs

with improved usability and accessibility for all customers. Compaq

products with Microsoft Windows XP preinstalled, or that are XP

Ready, are designed for accessibility. These products are tested with

industry-leading Assistive Technology products to ensure equal

access -- anytime, anywhere ... to anyone.

File System Format

Depending on your system, you may be prompted to select a file

system format during the initial setup of your system.

Hard drives can be configured in three basic formats: FAT16,

FAT32, or NTFS, with variances of each, depending on the operating

system and hard drive support. To check the file system format

assigned to your hard drive (factory settings), open My Computer,

right-click on Local Disk (C:), then select Properties.

Microsoft Windows 98 supports the FAT32 file system format only.

Converting to NTFS

Depending on which file system format your hard drive is using, the

following utility may be available for you to convert part or all of the

drive partition to NTFS format.

CAUTION: You may experience data loss if you attempt to convert your

drive to NTFS using the methods described in this section. Before

converting your drive, make a backup copy of all data stored on your hard

drive.

Desktop Icon

Double-click the NTFS Convert icon located on the desktop. Read

and follow the instructions that appear on the screen to change the

drive partitioning. This feature is available on select models only.

Getting Started

1-2

Software Setup

Installing or Upgrading Device Drivers

To install optional hardware devices after the OS installation is

complete, you must install the device drivers for the device you are

installing.

If prompted for the I386 directory, replace the path specification with

C:\I386, or use the Browse button of the dialog box to locate the I386

folder. This action points the OS to the appropriate drivers.

You can obtain the latest support software, including support

software for your OS from the Compaq Web site:

http://www.compaq.com/support

You can also obtain the latest support software through a

subscription to the Compaq Support CD Kit using the Support

Software Management order form available at one of the following

Web sites:

http://www.compaq.com/support/files/workstations/us/purchase.html

http://www.compaq.com/support/files/desktops/us/purchase.html

These sites also provide information on how to purchase a

subscription.

Customizing the Monitor Display

To change the default configuration settings for your monitor

display, such as the screen resolution, color settings, and font sizes,

double-click the Display icon in the Control Panel. For more

information about your display driver and other utilities that you can

use with your graphics controller, refer to your graphics controller

documentation.

You can obtain the latest graphics drivers from the Compaq Web

site at http://www.compaq.com/support.

Getting Started

1-3

Software Setup

Turning Off Your Computer

To properly turn off your computer, click Shut Down on the Start

menu. The computer will automatically shut down.

In Windows NT Workstation 4.0, the power button always functions

as a power switch. However, in the default configuration of

Windows 98, Windows 2000 Professional, Windows XP

Professional or Windows XP Home, pressing the power button does

not turn off the power, but causes the computer to enter a low-power

state. This default configuration allows you to quickly power down,

without closing applications, and to quickly return to the same

operational state without any data loss.

To manually force the computer into an OFF state, press and hold

the power button for four seconds. To reconfigure the power button

to work in On/Off mode, run Computer Setup. Refer to the

Computer Setup Guide for Computer Setup instructions.

Protecting Your Software

To protect your software from loss or damage, keep a backup copy

of all system software, applications, and related files stored on your

hard drive. Refer to your OS or backup utility documentation for

instructions on making backup copies of your data files.

Restoring Your Software

Compaq Deskpro Workstations, Evo Desktops, and Evo

Workstations ship with a specific Compaq Restore CD, a Compaq

Operating System CD, and a Microsoft Service Pack CD. For more

information on this topic, refer to the appropriate CD that came with

your computer.

The Microsoft Service Pack CD may be integrated with the Compaq

Operating System CD on select models.

Getting Started

1-4

Software Setup

Using the Compaq Reference Library CD

Refer to the Compaq Reference Library CD for additional product

documentation. Insert the compact disc into the CD-ROM drive, then

select the document you want to read from the menu that appears on

the screen.

The menu and documents are displayed in the language chosen

during your initial system setup or specified later in your Windows

Regional Settings. If the Regional Settings do not match any of the

languages supported on the CD, the menu and books are displayed in

English.

Getting Help Additional help and other information can be obtained through

Compaq Technical Support information at http://www.compaq.com or in

the warranty information included with your computer.

Getting Started

1-5

Software Setup

Getting Started

1-6

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