Cisco MCS-7825-H3-IPC1 User manual

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Cisco Unified Communications Manager

Managed Services Guide, Release 8.5(1)

Text Part Number: OL-22523-01

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Cisco Unified Communications Manager Managed Services Guide

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CONTENTS

Preface xxvii

Purpose xxvii

Audience xxvii

Organization xxviii

Related Documentation xxxi

CHAPTER

1Overview 1-1

Cisco Unified Communications Manager 1-1

Supported Deployment Models 1-2

Managed Services 1-3

Cisco Unified Serviceability 1-4

Trace Tools 1-4

Troubleshooting Trace 1-5

Trace Collection 1-5

Cisco Unified Reporting 1-5

Cisco Unified Real-Time Monitoring Tool 1-6

Call Detail Records and Call Management Records 1-7

Call Detail Record Analysis and Reporting 1-7

Management Information Base 1-8

CHAPTER

2New and Changed Information 2-1

Cisco Unified Communications Manager, Release 8.5(1) 2-1

Audit Log Support for Cisco Unity Connection 2-2

Alarm Additions and Changes 2-3

Enhanced Reason Codes 2-4

New Perfmon Counters for Cisco SIP Normalization 2-6

SNMP MIBs 2-13

Supported Servers 2-13

Contents

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Serviceability - Session Manager Edition (SME) 2-14

Default Settings for Alarm Configuration Settings 2-19

New Cisco Unity Connection Alerts 2-19

Logging On to CAR 2-20

Configuring the Trunk 2-21

Configuring Trunk Utilization Reports 2-21

Cisco Dialed Number Analyzer Server 2-23

Cisco Unified Communications Manager, Release 8.0(2) 2-24

Cisco Unified Communications Manager Server 2-24

Cisco Intercompany Media Engine Server 2-25

Cisco Unified Communications Manager, Release 8.0(1) 2-25

Cisco Unified Serviceability 2-26

New Alarm Additions and Changes 2-26

Obsolete Alarms 2-43

Cisco Unified Real-Time Monitoring Tool 2-47

Cisco Unified CDR Analysis and Reporting 2-51

New Cisco CAR DB Alarms 2-51

New CAR Object and Counters 2-51

Hunt/CTI Integration for CAR Reporting 2-52

CAR and CDRM Alarm Interface 2-52

System-Wide Call Tracking End-to-End Call Trace 2-52

Cisco Unified Call Detail Records 2-52

End-to-End Call Trace 2-53

Remote Destination to Number Mapping and CDRs 2-53

New CDR Fields to Support Call Control Discovery 2-53

New CDR Fields to Support External Call Control 2-53

New CDR Support for iSAC Codec 2-55

New CDR Fields for Hunt List Support 2-55

Cisco Unified Reporting 2-55

MIB Updates for 8.0(1) 2-56

CHAPTER

3Managing and Monitoring the Health of Cisco Unified Communications Manager Systems 3-1

Overview of Supported Interfaces 3-1

Critical Processes to Monitor 3-2

Available Supported MIBs 3-11

RTMT Monitoring of Cisco Unified CM System Health 3-12

RTMT Summary View 3-12

CPU Usage 3-13

% IOwait Monitoring 3-15

Contents

iii

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Virtual Memory 3-16

Disk Usage 3-17

Disk Name Mapping 3-18

Database Replication and Cisco Unified Communication Manager Nodes 3-20

Cisco Unified CM Process and CPU Usage 3-20

CodeYellow 3-21

RIS Data Collector PerfMonLog 3-23

Critical Service Status 3-24

Syslog Messages 3-25

RTMT Alerts as Syslog Messages and Traps 3-26

Recovery, Hardware Migration, and Backup/Restore 3-26

Backup/Restore 3-26

Platform Monitoring 3-27

Using SNMP MIBs 3-27

MIBs and MCS Types 3-28

Using Command Line Interface 3-28

Hardware Migration 3-31

Platform Security 3-31

Locked-down System 3-32

Cisco Security Agent Support 3-32

Security Patching and Updating 3-32

Role-Based Access Control 3-32

Software Configuration Management 3-32

General Install/Upgrade Procedures 3-33

Detecting Installed Release and Packages 3-33

Available Reports 3-33

RTMT Reports 3-33

Serviceability Reports 3-34

Cisco Unified Reporting 3-34

General Health and Troubleshooting Tips 3-35

Using of Onboard Agents 3-36

Call Detail Records and Call Maintenance Records 3-36

Perfmon Counters 3-36

Integration with Uninterruptible Power Supplies (UPS) 3-37

Native Hardware Out of Band Management (OOB) 3-37

Phone Registration Status 3-37

Historical Information Download 3-37

Cisco CallManager Service Stops Responding 3-38

Database Replication Fails Between the Publisher and the Subscriber 3-39

Contents

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Database Replication Does Not Occur on Lost Node 3-41

Database Tables Out of Sync Do Not Trigger Alert 3-42

Reset Database Replication When Reverting to Prior Release 3-43

Useful Commands and Utilities 3-43

Related Documentation 3-44

CHAPTER

4Simple Network Management Protocol 4-1

Overview 4-1

SNMP Versioning 4-2

SNMP and Cisco Unified CM Basics 4-3

SNMP Basic Commands 4-3

SNMP Community Strings and Users 4-4

SNMP and Cisco MIBs 4-4

SNMP Traps and Informs 4-5

SNMP Trace Configuration 4-5

SNMP Tips 4-5

SNMP Troubleshooting 4-6

SNMP/R MIBs 4-8

CHAPTER

5Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts 5-1

Cisco Unified Real-Time Monitoring 5-1

Performance Monitoring in RTMT 5-2

PerfMon Alert Notifications 5-2

PerfMon Objects and Counters for Cisco Unified Communications Manager 5-5

Cisco Analog Access 5-5

Cisco Annunciator Device 5-5

Cisco CallManager 5-5

Cisco CallManager External Call Control 5-13

Cisco CallManager SAF 5-14

Cisco CallManager System Performance 5-15

Cisco CTIManager 5-17

Cisco Dual-Mode Mobility 5-17

Cisco Extension Mobility 5-19

Cisco Feature Control Policy 5-20

Cisco Gatekeeper 5-20

Cisco H.323 5-20

Cisco Hunt Lists 5-21

Cisco HW Conference Bridge Device 5-22

Contents

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Cisco IP Manager Assistant 5-22

Cisco Lines 5-23

Cisco Locations 5-23

Cisco Media Streaming Application 5-24

Cisco Messaging Interface 5-27

Cisco MGCP BRI Device 5-28

Cisco MGCP FXO Device 5-29

Cisco MGCP FXS Device 5-29

Cisco MGCP Gateways 5-30

Cisco MGCP PRI Device 5-30

Cisco MGCP T1 CAS Device 5-31

Cisco Mobility Manager 5-32

Cisco Music On Hold (MOH) Device 5-33

Cisco MTP Device 5-34

Cisco Phones 5-34

Cisco Presence Feature 5-34

Cisco QSIG Feature 5-35

Cisco Signaling Performance 5-35

Cisco SIP 5-36

Cisco SIP Normalization 5-36

Cisco SIP Stack 5-43

Cisco SIP Station 5-51

Cisco SW Conf Bridge Device 5-52

Cisco TFTP Server 5-53

Cisco Transcode Device 5-56

Cisco Video Conference Bridge 5-57

Cisco Web Dialer 5-58

Cisco WSM Connector 5-58

PerfMon Objects and Counters for System 5-59

Cisco Tomcat Connector 5-59

Cisco Tomcat JVM 5-60

Cisco Tomcat Web Application 5-61

Database Change Notification Client 5-62

Database Change Notification Server 5-63

Database Change Notification Subscription 5-64

Database Local DSN 5-64

DB User Host Information Counters 5-64

Enterprise Replication DBSpace Monitors 5-64

Enterprise Replication Perfmon Counters 5-65

IP 5-65

Contents

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Memory 5-66

Network Interface 5-67

Number of Replicates Created and State of Replication 5-68

Partition 5-69

Process 5-70

Processor 5-71

System 5-72

TCP 5-73

Thread 5-73

Cisco Intercompany Media Engine Performance Objects and Alerts 5-74

Cisco Intercompany Media Engine Server Objects 5-74

IME Configuration Manager 5-74

IME Server 5-74

IME Server System Performance 5-77

Cisco Intercompany Media Engine Server Alerts 5-78

Cisco Unified Communications Manager Server Objects 5-78

IME Client 5-79

IME Client Instance 5-80

Cisco Unified Communications Manager Server Alerts 5-80

CHAPTER

6Cisco Unified Serviceability Alarms and CiscoLog Messages 6-1

Cisco Unified Serviceability Alarms and CiscoLog Messages 6-2

CiscoLog Format 6-2

Log File and Syslog Outputs 6-3

Standard Syslog Server Implementations 6-4

Clock Synchronization 6-4

Multipart Messages 6-4

CiscoLog Message Format 6-5

Message Length Limit 6-6

SEQNUM Field 6-6

HOST Field 6-6

TIMESTAMP Field 6-8

HEADER Field 6-10

TAGS Field 6-14

MESSAGE Field 6-17

Internationalization 6-18

Versioning 6-18

Preconfigured System Alarm Notifications 6-19

AuthenticationFailed 6-19

Contents

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CiscoDRFFailure 6-20

CoreDumpFileFound 6-21

CpuPegging 6-21

CriticalServiceDown 6-22

HardwareFailure 6-22

LogFileSearchStringFound 6-23

LogPartitionHighWaterMarkExceeded 6-23

LogPartitionLowWaterMarkExceeded 6-24

LowActivePartitionAvailableDiskSpace 6-25

LowAvailableVirtualMemory 6-25

LowInactivePartitionAvailableDiskSpace 6-26

LowSwapPartitionAvailableDiskSpace 6-26

ServerDown 6-27

SparePartitionHighWaterMarkExceeded 6-28

SparePartitionLowWaterMarkExceeded 6-29

SyslogSeverityMatchFound 6-30

SyslogStringMatchFound 6-30

SystemVersionMismatched 6-31

TotalProcessesAndThreadsExceededThreshold 6-31

Preconfigured CallManager Alarm Notifications 6-32

BeginThrottlingCallListBLFSubscriptions 6-33

CallProcessingNodeCpuPegging 6-33

CDRAgentSendFileFailed 6-34

CDRFileDeliveryFailed 6-35

CDRHighWaterMarkExceeded 6-35

CDRMaximumDiskSpaceExceeded 6-36

CodeYellow 6-36

DBChangeNotifyFailure 6-37

DBReplicationFailure 6-37

DDRBlockPrevention 6-38

DDRDown 6-39

ExcessiveVoiceQualityReports 6-39

IMEDistributedCacheInactive 6-40

IMEOverQuota 6-40

IMEQualityAlert 6-41

InsufficientFallbackIdentifiers 6-42

IMEServiceStatus 6-42

InvalidCredentials 6-43

LowCallManagerHeartbeatRate 6-44

LowTFTPServerHeartbeatRate 6-44

Contents

viii

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MaliciousCallTrace 6-45

MediaListExhausted 6-45

MgcpDChannelOutOfService 6-46

NumberOfRegisteredDevicesExceeded 6-46

NumberOfRegisteredGatewaysDecreased 6-47

NumberOfRegisteredGatewaysIncreased 6-47

NumberOfRegisteredMediaDevicesDecreased 6-48

NumberOfRegisteredMediaDevicesIncreased 6-49

NumberOfRegisteredPhonesDropped 6-49

RouteListExhausted 6-49

SDLLinkOutOfService 6-50

TCPSetupToIMEFailed 6-51

TLSConnectionToIMEFailed 6-51

Emergency-Level Alarms 6-52

BDINotStarted 6-52

CallDirectorCreationError 6-52

CiscoDirSyncStartFailure 6-53

ExcceptionInInitSDIConfiguration 6-53

FileWriteError 6-54

GlobalSPUtilsCreationError 6-54

HuntGroupControllerCreationError 6-54

HuntGroupCreationError 6-55

IPAddressResolveError 6-55

IPMANotStarted 6-56

LineStateSrvEngCreationError 6-56

LostConnectionToCM 6-56

NoCMEntriesInDB 6-57

NoFeatureLicense 6-57

OutOfMemory 6-58

ServiceNotInstalled 6-58

SyncDBCreationError 6-59

SysControllerCreationError 6-59

TapiLinesTableCreationError 6-59

TimerServicesCreationError 6-60

TestAlarmEmergency 6-60

WDNotStarted 6-61

Alert-Level Alarms 6-61

CertValidLessthanADay 6-61

CMIException 6-62

CMOverallInitTimeExceeded 6-62

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