Cisco XO User manual

XO™ VPN Remote Access Client Setup Guide

for Cisco Unity Client 4.0.x version 1.1

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Installation Instructions

a) Obtaining Login Information

i) XO Engineers will send an email containing login information and passwords.

(1) Example:

Thank you for choosing XO as your Managed Security Services Provider!

Included in this email are the usernames and passwords you will need to use your Managed Virtual Private

Network from XO.

s the specified technical contact, you will have the ability to view reports and activity pertaining to your VPN

solution by logging into the highly sophisticated XO™ VPN Management platform. You will also have the

responsibility for creating and deleting accounts for your XO VPN remote clients by using the XO Admin Web

site.

The XO VPN Management platform is located at https://isc1.xo.net:8443/isc/Login.jsp

VPN Administrator Account:

password: *******

The link for the XO VPN Remote Access Administration site is http://admin.xo.com. Once you log in, instructions

are available to walk you through the installation and configuration of the remote access client. Please pass

these instructions on to your local users.

Remote Access Administration Account: (will also work for logging in as a remote client)

password: *******

Once you have downloaded the remote access client, you will need the following information to configure it for

use with your XO VPN solution. Please refer to the instruction guide found at http://admin.xo.com for help with

configuration and troubleshooting.

group name: xotest.com

password: *******

IP Address: x.x.x.x

fter your case has been certified, all future support requests should be directed to 866-295-9696.

Until then, please feel free to contact your security engineer with any questions.

Thank you.

ii) Obtain login information from your Administrator / Technical Contact.

b) Logging into the Remote Access Administration Site

i) Direct your browser to http://admin.xo.com

ii) Log in using the information contained under the “Remote Access Administrator Account”

c) Downloading the Client and Administrator Guide

i) Click the link that says “Click Here to download the VPN Remote Access client.” Save the file to your local

machine.

ii) Click the link that says, “Click Here to download the VPN Administrator Guide.” Save the file to your local

machine.

d) Hardware and Software Requirements

Computer Operating System Requirements

Computer with a

Pentium®-class

processor or greater

•Microsoft® Windows®98 or

Windows 98 (second edition)

•Windows ME

•Windows NT®4.0 (with Service

Pack 6, or higher)

•Windows 2000 Professional

•Windows XP Home

•Windows XP Professional

•Microsoft TCP/IP installed.

(Confirm via Start > Settings >

Control Panel > Network >

Protocols or Configuration.)

•50 MB hard disk space.

•RAM:

o32 MB for Windows 98

o64 MB for Windows NT

and Windows ME

o64 MB for Windows

2000

(128 MB recommended)

o128 MB for Windows XP

(256 MB recommended)

Computer with and

Intel x86 processor

RedHat Version 6.2 or later Linux (Intel), or

compatible libraries with glibc Version

2.1.1-6 or later, using kernel Versions

2.2.12 or later

Note The VPN Client does not support

Linux kernel Version 2.5.

•32 MB Ram

•50 MB hard disk space

Sun UltraSPARC

computer

32-bit or 64-bit Solaris kernel OS Version

2.6 or later

•32 MB Ram

•50 MB hard disk space

Macintosh computer OS X, Version 10.1.0 or later 50 MB hard disk space

***NOTE: these are Cisco hardware and software requirements. XO is not responsible for supporting any non-Windows

based Remote Access clients.

e) Installing the Client Using the Installshield Wizard as an initial install

i) Navigate to the client file you downloaded in step (c). Double-click to start the Installshield Wizard

ii) Accept the license agreement, choose the destination file location, and continue following the directions in the

wizard until the client is installed.

iii) Once completed, you will see this screen. Choose “Yes, I want to restart my computer now” and click “Finish.”

f) Installing the Client Using the Installshield Wizard as an upgrade

i) The following error may appear if you attempt to install the new 4.0.x client before uninstalling the existing

version on your computer:

ii) Go to Start ÆControl Panel ÆAdministrative Tools ÆAdd/Remove Programs

(1) Remove existing Cisco Unity Client installation. When asked if you want to retain configuration files, click

“YES”

iii) If this message appears, follow the steps to proceed with uninstalling the old client and installing the new

version:

iv) Reboot your computer when prompted.

v) Continue installing the new version of the client once computer has rebooted. Accept the license agreement

and choose a location for the installation.

vi) Reboot and then launch the client to begin configuration

g) Configuring the Cisco VPN Client

i) Navigate to the installed client by going to StartÆProgramsÆCisco Systems VPN ClientÆVPN Client

ii) Click on “New”

iii) Choose a name for the connection, and then refer to the email sent by the XO Managed Security Engineer to

fill in the rest of the required information.

(1) Host: IP Address

(2) Group Authentication:

(a) Group Name and Password

iv) Navigate to the “Transport” tab

(1) This tab is used for configuring access from a Private, or non-routable IP (RFC 1918). Not all XO VPN

security devices will support this feature. Contact your Managed Security Engineer for clarification.

v) Click “Save”

h) Using the Client to connect to your XO VPN

i) Navigate to StartÆProgram FilesÆCisco VPN ClientÆVPN Client

ii) Highlight the connection entry, and then click “Connect.”

iii) The next pop-up will request a username and password; this should be the username provided to you as your

remote access login ID.

iv) Once this is successful, you will see the little yellow lock in the lower right hand corner of your desktop. This

means the connection is secured.

v) Right click on the lock and select “Statistics”. This will give you the tunnel information, including the virtual IP

of your PC and the number of packets that have passed through the encrypted tunnel.

(1) Select “Route Details” to confirm privately routed subnets.

i) Enjoy your XO VPN Remote Access Client!

Frequently Asked Questions

1. Does this client work with PPPoE?

Yes. However, you cannot install the client when the PPPoE session is live. Disconnect DSL/PPPoE session,

install the client, reboot your machine, reconnect the DSL session, and then run the client.

2. Will this client work behind a NAT’d connection?

Certain routers will support NAT Transparency. Speak to your security engineer to discuss your options. If you

have a compatible router, the setting for NAT Transparency is located on the Properties tab.

3. Where can I find Dial-Up Networking v. 1.3 for Windows 95 and Windows 98?

Windows 95:

http://www.microsoft.com/windows95/downloads/contents/WURecommended/S_WUNetworking/dunwinsky2k/Def

ault.asp

Windows 98 is provided with DUN 1.3. However, v. 1.4 is available if you are experiencing problems

http://www.microsoft.com/windows98/downloads/contents/wurecommended/s_wunetworking/dun14/default.asp

4. Is there a Cisco client compatible with non-Windows based systems?

Yes, however, XO is not responsible for the installation, configuration, management, or maintenance of a non-

Windows client. The client can be obtained from www.cisco.com or by emailing your security engineer.

5. What ports do I need to open on my firewall to allow the client to connect from my internal network?

This is an IPSec client, and therefore requires the following ports to be opened:

Encapsulation Security Payload (ESP) – IP 50

Authentication Header (AH) – IP 51

Internet Security Association and Key Management Protocol (ISAKMP) – UDP 500

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