Cisco SMART BUSINESS COMMUNICATIONS SYSTEM - FEATURE ... Owner's manual

Cisco Smart Business

Communications System

Feature Reference Guide

December 2010

Feature Description Guide

Introduction

Cisco® Configuration Assistant simplifies the task of configuring, deploying, and administering the Cisco Smart

Business Communications System (SBCS)—a complete system of advanced voice, data, security, and wireless

networking products designed specifically for small and medium-sized businesses. Cisco Configuration Assistant

improves network security and performance and substantially reduces deployment and configuration time. This PC-

based application features a simple graphical user interface (GUI) and provides everything required to quickly set up

a small office network.

Cisco Configuration Assistant provides:

●Configuration, deployment, and ongoing network management support for the Cisco Smart Business

Communications System

●Multiple network views

●Simplified network reporting

●Drag-and-drop software updates

●Troubleshooting

This document lists Cisco SBCS system features that can be configured using Cisco Configuration Assistant versions

2.2(5) and 3.0. Feature configuration information is categorized by network and voice, switching, wireless, and

security. A comprehensive, A-to-Z guide to SBCS system features is also included. For device- and platform-specific

features, see the data sheets and platform reference guides available on Cisco.com (www.cisco.com/go/sbcs)

Download Cisco Configuration Assistant at no charge at www.cisco.com/go/configassist by selecting the “Download

Software” link.

Feature Description Guide

Section One: Feature Comparisons by Release

Cisco Configuration Assistant Network and Voice Feature Support

Table 1 lists network and voice features that are supported by Cisco Configuration Assistant versions 2.2(5) and 3.0.

Table 1. Cisco Configuration Assistant Network and Voice Feature Support

Cisco Configuration Assistant Network and Voice Feature Support

Category

Feature

v2.2(5)

v3.0

Description

Basic Network Configuration

WAN IP address

Dynamic Host

Configuration Protocol

(DHCP)

Time zone

Data and voice VLANs

Routing

Only static routing supported

Voice Deployment Scenarios

Key System mode

Supported for Foreign Exchange Office (FXO) and T1/E1

channel associated signaling (CAS)

Private Branch

Exchange (PBX) mode

Support for direct inward dialing (DID) and direct outward

dialing (DOD)

Remote teleworker

Multisite SBCS

deployment

Up to 5-site multisite deployment

Phone VPN client

Video streaming to IP

phone

Cisco Unified Communications (UC) 500 Series Platforms Supported

UC520

UC540

UC560

Basic Managed Device Support

System time

Users and passwords

IP address

Device access

Access device

configuration utility from

Cisco Configuration

Assistant Topology

View

Simple Network

Management Protocol

(SNMP)

Varies by device

Save configuration

Backup and restore

configuration

Firmware upgrade

Inventory

System messages

(logging)

Hostname

Reset to factory

defaults

Feature Description Guide

Dial Plan

Inbound call handling

Call handling for FXO, Basic Rate Interface (BRI)/T1/E1 incoming call

handling mechanism

Outbound call handling

Ability to specify multiple emergency numbers, customized call

blocking capability

Public Switched Telephone

Network (PSTN) number

mapping (DID)

Ability to perform 1-to-1 and 1-to-many DID to internal extension

mapping.

Call forward busy

Call forward no answer

Inbound caller ID support

Supported on FXO, BRI, Primary Rate Interface (PRI), Session

Initiation Protocol (SIP)

Outbound caller ID support

Supported on BRI, PRI, and SIP. If DID range is noncontiguous,

outbound caller ID is the auto attendant (AA) number.

Supported for configuring caller ID per PSTN trunk and overriding

trunk-level caller ID for individual extensions.

Caller ID blocking

Call blocking

Added ability to customize up to 5 call block numbers or ranges

Customizable dial plan

Trunk failover

Support for SIP trunk to PSTN or PSTN to SIP trunk failover

Multiple access codes

Support for multiple access codes for any string of digits in the dial

plan

Digit collection timeout

Dial plan test diagnostic

PSTN Trunks

Central office (CO) trunk

(FXO)

Call handling per FXO port can be customized to redirect to

AA/operator/hunt group/shared line; Cisco Configuration Assistant

2.2(5) adds support for overlay on CO trunk line. Cisco Configuration

Assistant 3.0 adds support for detailed FXO trunk settings.

Analog DID

Supported only on the expansion voice interface card (VIC) slot

BRI

T1 (PRI) including fractional

E1 (PRI) including fractional

T1 (CAS) including fractional

Ear and mouth (E&M) (Wink Start and Immediate Start signaling types

supported). For Foreign Exchange Station (FXS)/FXO, loop start and

ground start signaling types supported.

E1 (CAS) including fractional

E&M (Wink Start and Immediate Start signaling types supported). For

FXS/FXO, loop start and ground start signaling types supported.

Analog station ports

(integrated FXS)

ISDN BRI/PRI parameter

customization

Configurable bearer-cap and static TEI settings

International call progress

tones

Configurable call progress tone for international locales

SIP trunks

Support for AT&T, Cbeyond, Nuvox, Paetec, XO, Broadview and

British Telecom, FiberNet, and generic SIP provider. Cisco

Configuration Assistant 3.0 adds support for Cablevision, Qwest, and

Portugal Telecom.

Voice System Features

Call pickup

Call park

Cisco Configuration Assistant 3.0 adds support for call park extension

timeout and recall settings.

Call hold

Cisco Configuration Assistant 3.0 adds support for call hold audible

alert settings.

Hunt groups

Includes sequential, peer, simultaneous (call blast), and longest idle

hunt group types

Feature Description Guide

Paging groups

Cisco Configuration Assistant 2.2(5) adds support for combined

paging groups with one level of nesting

Intercom (with or without

mute)

Including multiple intercom support and ability to configure intercom on

nonprimary buttons

Dialable intercom (with or

without mute, overlay option)

Dialable intercom on primary button is not supported.

Whisper intercom

Cisco Configuration Assistant 2.2(5) adds whisper intercom support on

all buttons except the primary button.

Single Number Reach

(SNR)

Cisco Configuration Assistant 3.0 adds support for SNR timeout

settings.

Conferencing

Cisco Configuration Assistant 3.0 adds support for enabling and

disabling conference join and leave tones

Ad hoc conferencing

For UC540 system, max number of conferences is 24 (up to 8

concurrent users per conference). For UC 560 system, this limit is 56 (up

to 8 concurrent users per conference)

Meet-me conferencing

For UC540 system, max number of conferences is 6 (up to 32

concurrent users per conference). For UC560 system, this limit is 12 (up

to 32 concurrent users per conference)

cBarge and privacy

Cisco Configuration Assistant 2.2(5) adds support for configuring

cBarge with or without Privacy button (requires shared octo-line

extensions on phones)

Basic automatic call

distribution

Night service

Support for night service schedule, night service bell, night service call

forward, and night service toggle code

Phone services URL

provisioning

Fax support

T.37 fax to email

Support for enabling voice mailboxes to receive incoming faxes, voice

and fax detection, fax printing, and integration with voicemail

notifications or IMAP to allow users to receiving email notifications with

faxes attached in TIFF format. Administrators can use the default

system prompts for voice and fax detection or record a custom

prompt.

T.38 fax relay

Supported for Cisco Certified SIP trunk providers. Generic SIP trunk

providers supported in Cisco Configuration Assistant 2.4.

Arc Express 2.1

compatibility

Arc Express client must be configured separately.

FXO hook flash

Advanced FXO port settings

Configure advanced FXO port settings, including supervisory

disconnect, audio, and timer settings.

Busy lamp field (BLF)

Line monitoring

Trunk monitors

Users/Phones/Extensions

Multiple extensions per

phone

Floating/phantom extensions

Create extensions that are not associated with any phone. Within

Cisco Configuration Assistant, these are called floating extensions.

Extension mobility

Support normal and shared line only.

Email and voicemail

Notifications

Shared line

2 calls per line

Phone display header

Cisco Configuration Assistant 2.2(5) adds support for editing the

description displayed in the phone header

Overlay DN

Cisco Configuration Assistant 2.5 adds support for configuring an

Feature Description Guide

overlay on the CO Line button. Cisco Configuration Assistant 3.0 adds

support for configuring overlay with intercom.

Octo-lines

Cisco Configuration Assistant 2.2(5) adds support for octo-lines on

shared extensions

Busy line monitoring

Custom button label

PSTN line appearance

Personal speed dials

System speed dials

Soft key templates

Phone templates are not customizable through Cisco Configuration

Assistant.

Cisco CP-500G Series

Cisco CP-500SG Series

Cisco SPA300 Series

phones

Cisco SPA525G wireless IP

phone

Cisco SPA525G2 wireless

IP phones

Cisco 7915 and 7916

sidecar

Cisco 7937 conference

station

Cisco Unified IP Phones

6900 Series

Cisco Configuration Assistant 3.0 adds support for Cisco Unified IP

Phone 6901, 6911, 6921, 6941, and 6961 models only

Cisco SPA500 Series IP

phones

Cisco SPA500S sidecar

Voicemail

Personal mailbox

General delivery mailbox

Floating/phantom mailbox

Assign a voice mailbox to an extension that is not associated with a

physical phone (floating extension).

Unified messaging (Internet

Message Access Protocol

[IMAP])

Automatically configured by Cisco Configuration Assistant. IMAP client

must be configured separately.

VoiceView Express

Voicemail notification

Cisco Configuration Assistant 3.0 adds support for voicemail

notifications sent to phone or email. Voicemail notifications can be

used in conjunction with T.37 fax-to-mail to enable users to receive

incoming faxes as attachments.

Greeting

Call recording

Support for Live Record softkey. Cisco Configuration Assistant 3.0

adds support for Live Record beep tone settings.

Direct transfer to voicemail

Play caller ID

Auto Attendant (AA)

Multiple AAs

Cisco Configuration Assistant allows configuration of up to three AAs

on a single Cisco Unified Communications 500 Series.

Multilevel AA

Cisco Configuration Assistant allows configuration of up to three levels

of AA menus.

AA transfer script

customization

In Cisco Configuration Assistant 2.2(5), the AA_SBCS_v03 AA script

becomes the default AA script, which supports configuration of an

optional drop-through number.

Separate prompts and

actions for open/closed

hours

Feature Description Guide

Custom script management

Custom scripts can be uploaded. For custom scripts, only the AA

extension and PSTN main number can be configured using Cisco

Configuration Assistant.

Prompt management

AA prompt management allows assignment of prompt recording and

management privileges to users and configuration of prompt

management extension.

Holiday/business hours

Configure up to 4 separate business schedules; up to 26 holidays.

Night service schedule

AA closed hour prompts and actions are presented during night

service hours.

Cisco Unified Communications 500 Series Administration

Backup/restore of

configuration/data

Cisco Configuration Assistant can back up and restore both Cisco

Unified Communications 500 Series configuration and user data, such

as voicemails and passwords.

Reset to factory default

Disk cleanup

Cisco IOS®Software

upgrade

Drag and drop or through the Cisco Unified Communications 500

Series software pack upgrade.

Cisco Unified

Communications Manager

Express/Cisco Unity®

Express localization

Cisco Unified Communications 500 Series locale packs and language

files posted on free software download page.

Administrators can switch between active and alternate phone

languages and voicemail languages.

Phone load management

Phone loads should be in the phone load folder in Cisco Configuration

Assistant.

Drag-and-drop upgrades are supported for Cisco SPA 500 Series and

SPA 300 Series IP Phones.

Flash file management

Cisco Configuration Assistant 3.0 adds support for uploading and

downloading files to the Cisco Unified Communications 500 Series

flash from the File Management window.

Music on hold (MOH)

Cisco Unity Express

upgrade

Supported through Cisco Unified Communications 500 Series

software pack upgrade.

Cisco Unified

Communications 500 Series

license upgrade

License upgrade up to 32, 64, and 104 users, depending on

Cisco Unified Communications 500 Series platform.

Cisco UC540 and UC560 license upgrade through a product

authorization key (PAK).

Reboot phone from topology

view

Display phone detailed

status GUI from topology

view

Telephony setup wizard

Requires factory default Cisco Unified Communications 500 Series

VPN phone setup wizard

Step-by-step wizard for enabling and configuring SSL VPN client

settings for Cisco SPA525G and SPA525G2 phones (day 0 and day

2).

Cisco WebEx™

PhoneConnect

Timecard View

System Dashboard

Network Topology View

Network diagnostics

Ping, trace, DHCP bindings, and system status.

Voice diagnostics and

debugging

Collect per phone debugs for SIP, H.323, and Skinny Client Control

Protocol (SCCP) troubleshooting, perform T1/E1 loopback circuit

diagnostics.

Cisco Configuration Assistant 2.2(5) adds support for PCM capture,

SIP trunk registration diagnostics, and Cisco Unity Express

connectivity diagnostics.

Security diagnostics

Collect VPN and firewall/ NAT debug logs.

Expert mode telephony

monitoring and reporting

View detailed reports for phones and extensions, hunt groups, call

blast groups, TFTP server files, dial peers, translation profiles, SIP

Feature Description Guide

trunk status, phone templates, voicemail status, DSP status, and

software pack status.

Expert mode monitoring and

troubleshooting

Enter Cisco IOS Software and Cisco Unity Express exec mode

commands and view output.

View show command output for selected Cisco IOS Software and

Cisco Unity Express commands.

CLI postview

Enable display of Cisco IOS Software commands sent to Cisco Unified

Communications 500 Series when telephony configuration is applied.

Online Help

Remote Teleworker Deployment

Soft phone (Cisco IP

Communicator)

Cisco 871W Integrated

Services Router

EzVPN client on 871W, EzVPN server on Cisco Unified

Communications 500 Series

Cisco SR500 Series Secure

Routers

EzVPN client on 871W, EzVPN server on Cisco Unified

Communications 500 Series

Codec configuration

Firewall/NAT Traversal

(MTP)

Configured automatically for Cisco IP Communicator phones in Cisco

Configuration Assistant

Transcoding

VPN Phone Setup Wizard

Step-by-step wizard for enabling and configuring SSL VPN client

settings for Cisco SPA525G and SPA525G2 phones (day 0 and day

Multisite SBCS Deployment

H.323 and SIP voice over IP

(VoIP) parameters

Call admission control

(CAC)

Dynamic DNS (DDNS)

Quality of service (QoS)

traffic shaping

Cisco Configuration Assistant Switching Feature Support

Table 2 lists the switching features that are supported by Cisco Configuration Assistant 2.2(5) and Cisco

Configuration Assistant 3.0.

Table 2. Cisco Configuration Assistant Switch Feature Support

Cisco Configuration Assistant Switch Feature Support

Category

Feature

v2.2(5)

v3.0

Description

Layer 2 Switching

Cisco Small Business ESW

500 Series Switches

Access the ESW 500 Series Switch Configuration Utility from the

Cisco Configuration Assistant Topology View to configure additional

features.

Cisco Catalyst®Express

500 Series Switches

Spanning Tree Protocol

Catalyst Express 500 Series only

Fast convergence using 802.1w, enabled by default

Portfast: supported on “Desktop,” “Phone + Desktop,” “Printer,” and

“Server” Smartports roles

MAC addresses

Catalyst Express 500 Series only

Read-only display of MAC address table from switch

Virtual LANs (VLANs)

Up to 32 VLANs (1000 range) and support for 802.1Q trunking using

Cisco Smartports

Number and type of queues

4 queues per port

Shaped Round Robin (SRR) queuing

Feature Description Guide

Support for differentiated services code point (DSCP) and class of

service (CoS) using Cisco Smartports

Port grouping

Catalyst Express 500 Series only

Support for Cisco EtherChannel and IEEE 802.3ad

Up to 6 groups

Up to 8 ports per group

Smartports (Preset Cisco Recommended Network Enhancements, QoS, and Security)

Desktop

Optimized for desktop connectivity

Configurable VLAN setting

Port security enabled to limit unauthorized access to the network

IP phone plus desktop

Optimized QoS for IP phone plus desktop configurations

Voice traffic is placed on “Cisco-Voice” VLAN

Configurable data VLAN

QoS level assures VoIP traffic takes precedence

Port security enabled to limit unauthorized access to the network

Router

Configured for optimal connection to a router or firewall for WAN

connectivity

Switch

Configured as an uplink port to a backbone switch for fast

convergence

Enables 802.1Q trunking

Access point

Configured for optimal connection to a wireless access point

Configurable VLAN

Server

Catalyst Express 500 Series only

Can be classified as trusted, critical, business, or standard server:

●Trusted: For use with Cisco Communications Manager Express;

same QoS setting as voice (VoIP traffic is prioritized)

●Critical: For critical servers with QoS set higher than default

●Business: Default setting; QoS higher than desktop Internet traffic

●Standard: For servers set to same level as regular desktop

Internet traffic; configurable VLAN port security enabled to limit

unauthorized access to the network

Printer

Catalyst Express 500 Series only

QoS settings for “Printer” are the same as “Desktop,” “Access Point,”

and “Standard Server.”

Configurable VLAN

Port security enabled to limit unauthorized access to the network.

Guest

Catalyst Express 500 Series only

Guests are allowed access to the Internet, but not to the company

network.

All guest ports are placed on the “Cisco-Guest” VLAN.

Port security enabled to limit unauthorized access to the network.

Other

“Other” Smartports role allows for flexible connectivity of nonspecified

devices and diagnostic on ESW 500 Series.

Configurable VLAN

No security

No QoS policy

Diagnostic

Customers can connect diagnostics devices to monitor traffic on other

switches (configurable using Cisco Configuration Assistant only).

On ESW 500 Series switches, this functionality is provided by setting

the Smartports role to Other and using port mirroring.

Feature Description Guide

Switch Security

SSL

SSL support: Encrypts all HTTP traffic, allowing secure access to the

browser-based management GUI in the switch

Can be configured through Cisco Configuration Assistant; for Catalyst

Express 500 Series only

Security policy slider

Catalyst Express 500 Series only

Three security levels: Low, medium, and high (configurable using

Cisco Configuration Assistant only):

●Low: For business environments where there is limited guest

access; limited number of devices are allowed per port (broadcast

storm control and port security enabled).

●Medium: For business environments where security is important;

only authorized devices (by MAC address) are allowed on the

company network.

●High: For business environments where security is critical; only

authorized devices (by MAC address) and authenticated users

(using IEEE 802.1x) are allowed on the company network.

Multicast

Available through Cisco Configuration Assistant for Catalyst Express

500 Series only

High-bandwidth video traffic is optimized so that it does not affect

other applications on the network

Internet Group Management Protocol (IGMP) (v1, v2, and v3)

snooping: IGMP snooping constrains multicast traffic at Layer 2 by

configuring Layer 2 LAN ports dynamically to forward multicast traffic

only to those ports that want to receive it.

Cisco Configuration Assistant Wireless Feature Support

Table 3 lists the wireless features that are supported by Cisco Configuration Assistant 2.2(5) and Cisco Configuration

Assistant 3.0.

Table 3. Cisco Configuration Assistant Wireless Feature Support

Cisco Configuration Assistant Wireless Feature Support

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