Cisco 5500 Series User manual

CHAPTER

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Maintaining the Cisco Catalyst 5500 Multiswitch

Router

This chapter contains recommended hardware maintenance procedures for the Cisco Catalyst 5500

Multiswitch Routers (MSRs), which provide an Ethernet backbone for connections between the

Cisco Signaling Link Terminals (SLTs), Cisco Media Gateway Controllers (MGCs), and Cisco Media

Gateways (MGWs). You can configure several virtual LANs (VLANs) on the Catalyst 5500s and the

route switch modules (RSMs) provide inter-VLAN routing when necessary. If your solution includes

two Catalyst 5500s, they are connected through an Inter-Switch Link (ISL) trunk, enabling them to share

VLAN data and provide ensured availability.

This chapter describes hardware maintenance; for information on upgrading and maintaining

Catalyst 5500 software, refer to the Cisco Media Gateway Controller Software Release 7 Installation

and Configuration Guide.

This chapter includes the following sections:

•Checking Equipment Status, page 7-1

•Replacing Hardware Components, page 7-5

Checking Equipment Status

Check the status of the Cisco Catalyst 5500, using the following methods:

•Reading the Cisco Catalyst 5500 LEDs

•Querying the status using the Catalyst command line interface (CLI)

•Querying the system using CiscoWorks 2000 and Cisco WAN Manager (CWM)

Cisco Catalyst 5500 LEDs

LEDs of the Catalyst 5500 may vary, depending on which components are installed. The LEDs described

in this section are factory default.

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Chapter 7 Maintaining the Cisco Catalyst 5500 Multiswitch Router

Checking Equipment Status

Supervisor Engine Module LEDs

The front panel of the supervisor engine III (product number WS X5530-E3) is shown in Figure 7-1.

Figure 7-1 Supervisor Engine III Front Panel

The LEDs on the supervisor engine front panel indicate the status of the system, which includes the

supervisor engine, the power supplies, and the fan assembly. Table 7-1 describes LED operation.

PORT 2

Switch Load PCMCIA

100%

10/100Mbps

LINK

CONSOLE AUX

PORT 1

RESET

FAN

SLOT 1

SLOT 0

ACTIVE

PS1

PS2

SUPERVISOR ENGINE I I I

10/100 FAST ETHERCHANNEL

MDIX MDIX

WS-U5531-FETX

WS-x5530

10/100Mbps

LINK

H10965

SYSTEM

STATUS

Uplink portsPCMCIA slotsStatus

LEDs

Reset

button

Switch

Load display

Console and Auxiliary ports

Table 7-1 Supervisor Engine III and Uplink Module LED Descriptions

LED State Description

SYSTEM

STATUS

Green Indicates that a series of self-tests and diagnostic tests has been passed.

Red System is being booted or is faulty (fails a test or module is disabled).

Orange Fan modules have failed or redundant power supply is installed, but not

turned on.

FAN Green The fan is operational.

Red The fan is not operational.

PS1 Green Power supply in left bay is operational.

Red Power supply in left bay is not operational, switched off, or not receiving

power.

Off Power supply in the left bay is off or not installed.

Note The Catalyst 5500 power supply LED is red when no modules

are installed.

PS2 Green The power supply in the right bay is operational.

Red The power supply in the right bay is not operational, is switched off, or

is not receiving input power.

Off The power supply in the right bay is off or is not installed.

Note The Catalyst 5500 power supply LED is red when no modules

are installed.

SWITCH

LOAD

1–100% If the switch is operational, the switch load display indicates (as an

approximate percentage) the current traffic load over the backplane.

ACTIVE Green The supervisor engine is operational and active.

Orange The supervisor engine module is in standby mode.

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Chapter 7 Maintaining the Cisco Catalyst 5500 Multiswitch Router

Checking Equipment Status

Ethernet Switching Module (10BaseT 24 Port) LEDs

Each switching module (Prod # WS-X5013) contains a STATUS LED. When on, this LED indicates that

the switching module is operational and is powered up. It does not necessarily mean that the interface

ports are functional or enabled.

The LEDs on the faceplate of the Ethernet switching module (10BaseT 24 Port) are described in

Table 7-2 and shown in Figure 7-2.

Figure 7-2 Ethernet Switching Module (10BaseT 24 Port) LEDs

SLOT 1

and

SLOT 0

On Supervisor Engine III only: The Flash PC Card SLOT 1 and SLOT 0

LEDs light when their respective slot 1 and slot 0 Flash PC Card devices

are accessed.

100 Mbps Green The port is operating at 100 Mbps.

1000 Mbps Green The port is operating at 1000 Mbps.

LINK Green The port is operational.

Orange The link has been disabled by software.

Flashing

orange

The link is bad and has been disabled due to a hardware failure.

Off No signal is detected.

Table 7-1 Supervisor Engine III and Uplink Module LED Descriptions (continued)

LED State Description

Table 7-2 Ethernet Switching Module (10BaseT 24 Port) LED Descriptions

LED Description

STATUS The switch performs a series of self-tests and diagnostic tests.

If it passes all the tests, the status LED is green.

If it fails any test, the status LED is red (or orange for a minor fault or if manually

disabled).

Link If the port is operational (a signal is detected), the LED is green.

If the link has been disabled by software, the LED is orange.

If the link is bad and has been disabled due to a hardware failure, the LED flashes

orange.

If no signal is detected, the LED is off.

ETHERNET SWITCHING MODULE

STATUS

H3043

1 4 7 10 13 16 19 22

2 5 8 11 14 17 20 23

3 6 9 12 15 18 21 24

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Chapter 7 Maintaining the Cisco Catalyst 5500 Multiswitch Router

Checking Equipment Status

10/100 Mbps Fast Ethernet Switching Module (10/100BaseTX 12 Port) LEDs

The faceplate of each 10/100 Mbps Fast Ethernet Switching Module (Prod # WS-X5203) contains a

module STATUS LED, and two LEDs for each switching port. The LEDs provide status information for

the module and individual Fast Ethernet interface connections. The LEDs are described in Table 7-3 and

are shown in Figure 7-3.

Figure 7-3 10/100 Mbps Fast Ethernet Switching Module (10/100BaseTX 12 Port) LEDs

Route Switch Module LEDs

The RSM (product number WS-X5302) LEDs, shown in Figure 7-4, are described in Table 7-3.

Figure 7-4 RSM (WS-X5302) LEDs

Table 7-3 10/100 Mbps Fast Ethernet Switching Module (10/100BaseTX 12 Port) LEDs

LED Description

STATUS The switch performs a series of self-tests and diagnostic tests.

If it passes all the tests, the LED is green.

If it fails a test other than an individual port test fails, the LED is red.

During system boot or if the module is disabled, the LED is orange.

During self-test diagnostics, the LED is orange.

If the module is disabled, the LED is orange.

100 Mbps If the port is operating at 100 Mbps, the LED is green.

If the port is operating at 10 Mbps, the LED is off.

LINK (bottom

LED)

If the port is operational (a signal is detected), the LED is green.

If the link has been disabled by software, the LED is orange.

If the link is bad and has been disabled due to a hardware failure, the LED flashes

orange.

If no signal is detected, the LED is off.

10/100 Mbps FAST ETHERNET SWITCHING MODULE

STATUS

H5796

100 Mbps

LINK

100 Mbps

LINK

CHANNEL 1

AUX

CHANNEL 0

SLOT 1

RESET

PCMCIA

SLOT 0

CPU HALT

PCMICA

STATUS

ROUTE SWITCH MODULE

ENABLED

H10366

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Chapter 7 Maintaining the Cisco Catalyst 5500 Multiswitch Router

Replacing Hardware Components

Using the Command Line Interface to Check Status

The Cisco Catalyst 5500 command line interface includes a series of commands that enable you to

determine if the MSR is functioning correctly or where problems have occurred. Relevant commands for

checking status include ping, traceroute, test snmp trap, and show. There are more than 100 show

commands, many of which can be used to check status. To learn how to find more information

concerning these and other commands, refer to the Command Reference Manual that came with the

Cisco Catalyst 5500 MSR.

Replacing Hardware Components

This section describes how to perform the following removal and replacement procedures for

Cisco Catalyst 5000 series field-replaceable units (FRUs):

•Removing the Supervisor Engine, page 7-6

•Using Flash Memory (PCMCIA) Cards (Supervisor Engine III), page 7-7

•Removing and Replacing the Power Supply, page 7-8

•Removing and Replacing the Chassis Fan Assembly, page 7-15

For instructions on installing and replacing switching modules, refer to the Catalyst 5000 Series Module

Installation Guide.

Table 7-4 RSM (WS-X5302) STATUS LED Descriptions

LED State Description

STATUS Green All the self-tests have been passed.

Red A test other than an individual port test has been failed.

Orange System boot, self-test diagnostics running, or the module is disabled.

CPU HALT On Indicates normal RSM operation.

Off The system detected a processor hardware failure.

ENABLED On Indicates IP microcode is loaded and the RSM is operational.

PCMCIA

SLOTs 0 and 1

On Indicates PCMCIA devices in slot 0 and 1 are being accessed by the

RSM.

TX1

1. TX = transmit

Green The port is transmitting a packet (LED is lit for approximately 50 ms).

RX2

2. RX = receive

Green The port is receiving a packet (LED is lit for approximately 50 ms3)

3. ms = milliseconds

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Chapter 7 Maintaining the Cisco Catalyst 5500 Multiswitch Router

Replacing Hardware Components

Avoiding Problems When Inserting and Removing Modules

The ejector levers on the supervisor engine and switching modules align and seat the module connectors

in the backplane (see Figure 7-5). Failure to use the ejector levers to insert the module can disrupt the

order in which the pins make contact with the backplane. Follow the installation and removal instructions

carefully.

When removing a module, use the ejector levers to ensure that the module connector pins disconnect

from the backplane properly. Any supervisor engine or switching module that is only partially connected

to the backplane can disrupt the system. Detailed instructions for removing and installing switching

modules are described in the Catalyst 5000 Series Module Installation Guide.

Figure 7-5 Ejector Levers and Captive Installation Screws (Supervisor Engine II Shown)

Tools Required

Use a flat-blade screwdriver to remove any filler (blank) modules and to tighten the captive installation

screws that secure the modules in their slots. When you handle modules, use an ESD-preventive wrist

strap or other grounding device to prevent electrostatic discharge (ESD) damage.

Removing the Supervisor Engine

Before you remove a supervisor engine, you should first upload the current configuration to a server.

This saves time when bringing the module back online. You can recover the configuration by

downloading it from the server to the nonvolatile memory of the supervisor engine.

To remove a supervisor engine, perform the following steps:

Step 1 If you do not plan to immediately reinstall the supervisor engine you are removing, disconnect any

network interface cables attached to the module ports.

Step 2 Use a screwdriver to loosen the captive installation screws at the left and right sides of the module.

Step 3 Grasp the left and right ejector levers and simultaneously pull the left lever to the left and the right lever

to the right to release the module from the backplane connector.

SUPERVISOR ENGINE

STATUS

FAN

PS2

PS1

100 MBPS

LINK

MDI X PORT 1

A411

100 MBPS

LINK

MDI X PORT 2

A411

ACTIVE

CONSOLE

100%

RESET

SWITCH

LOAD

H9170

Captive

installation

screws

Ejector lever

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Chapter 7 Maintaining the Cisco Catalyst 5500 Multiswitch Router

Replacing Hardware Components

Step 4 Grasp the handle of the module with one hand and place your other hand under the carrier to support and

guide the module out of the slot. Avoid touching the module.

Step 5 Carefully pull the module straight out of the slot, keeping your other hand under the carrier to guide it.

Keep the module at a 90-degree orientation to the backplane.

Step 6 Place the removed module on an antistatic mat or antistatic foam.

Step 7 If the slot is to remain empty, install a module filler plate to keep dust out of the chassis and to maintain

proper airflow through the module compartment.

Caution Always install a switching module filler plate in empty switching module slots to maintain the proper

flow of cooling air across the modules.

Note When you remove and replace the supervisor engine, the system provides status messages on the console

screen. The messages are for information only. Enter the show system and show module commands to

view specific information. For additional information, refer to the Catalyst 5000 Series Software

Configuration Guide and the Catalyst 5000 Series Command Reference. Also, refer to the Preface for a

description of Cisco Connection Online (CCO).

Replacing the Supervisor Engine

To replace the supervisor engine, perform the following steps. Note that the supervisor engine must go

in slot 1 and the redundant supervisor engine in slot 2.

Step 1 Remove the module filler plate, if any.

Step 2 Grasp the handle of the module with one hand and carefully align the module with the slot, keeping your

other hand under the carrier to support it. Keep the module at a 90-degree orientation to the backplane.

Step 3 Carefully push the module straight into the slot, keeping one hand under the carrier to guide it. Avoid

touching the module.

Step 4 Make sure that the ejector levers are pushed in, holding the module to the backplane connector.

Step 5 Use a screwdriver to tighten the captive installation screws at the left and right sides of the module.

Step 6 Reattach network interface cables to the module ports.

Using Flash Memory (PCMCIA) Cards (Supervisor Engine III)

The Flash memory (PCMCIA) card slots on the front panel of Supervisor Engine III are for additional

PCMCIA-based Flash memory. You can use this Flash memory to store and run Cisco IOS images, or to

serve as an I/O device. Occasionally, it might be necessary to remove and replace Flash memory cards;

however, removing Flash memory cards is not required and is not recommended after the cards are

installed in the slots.

Supervisor Engine III has two PCMCIA slots: slot 0 (bottom) and slot 1 (top). The following procedure

is generic and can be used for a Flash memory card in either slot position.

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Chapter 7 Maintaining the Cisco Catalyst 5500 Multiswitch Router

Replacing Hardware Components

Note You can insert and remove the Flash memory card with the power on.

Before you install a card, verify that the Flash memory card is set with write protection off. The

write-protect switch is located on the front edge of the card when oriented with the printing right side

up and the edge connector end away from you. (See Figure 7-6.)

Figure 7-6 Locating the Flash Memory Card Write-Protection Switch

Use the following procedure for installing and removing a Flash memory card:

Step 1 Face the front panel of the switch and hold the Flash memory card with the connector end of the card

toward the slot. The connector end of the card is opposite the end with the write-protection switch, which

is shown in Figure 7-6.

Step 2 Insert the card into the appropriate slot until the card completely seats in the connector at the back of the

slot and the eject button pops out toward you. Note that the card does not insert all the way into the slot;

a portion of the card remains outside the slot. Do not attempt to force the card past this point.

Step 3 To eject a card, press the appropriate ejector button until the card is free of the connector at the back of

the slot.

Step 4 Remove the card from the slot and place it in an antistatic bag.

Removing and Replacing the Power Supply

This section describes the procedure you use to remove and install power supplies for the Cisco Catalyst

5500 switches. Use a flat-blade screwdriver to perform these procedures.

•Removing an AC-Input Power Supply, page 7-9

•Installing an AC-Input Power Supply, page 7-10

•Removing a DC-Input Power Supply, page 7-11

•Installing a DC-Input Power Supply, page 7-13

Flash PC card

write protection

Flash PC card

shown with write

protection off

H2352

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Chapter 7 Maintaining the Cisco Catalyst 5500 Multiswitch Router

Replacing Hardware Components

Removing an AC-Input Power Supply

Follow these steps to remove an AC-input power supply:

Note In systems with redundant power supplies, the faulty supply can be replaced while the system is

operating.

Step 1 Turn off the power switch on the power supply you are removing (see Figure 7-7).

Warning

Do not touch the power supply when the power cord is connected. For systems with a power switch,

line voltages are present within the power supply even when the power switch is off and the power

cord is connected. For systems without a power switch, line voltages are present within the power

supply when the power cord is connected.

Caution Failure to turn off the power supply could result in equipment damage.

Figure 7-7 AC-Input Power Supply Front Panels

Step 2 Disconnect the power cord from the power source.

Warning

Before working on a chassis or working near power supplies, unplug the power cord on AC units;

disconnect the power at the circuit breaker on DC units.

Step 3 Disconnect the power cord from the power supply being removed.

Step 4 Using a flat-blade screwdriver, loosen and remove the captive installation screws (see Figure 7-7).

Caution Use both hands to install and remove power supplies.

Step 5 Grasp the power supply handle with one hand and place your other hand underneath to support the

bottom of the supply, as shown in Figure 7-8 (Cisco Catalyst 5000 supply shown).

H11764

Power switch

Metal prongs

Power connection

FAN

OUTPUT

FAIL

Captive screw

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Chapter 7 Maintaining the Cisco Catalyst 5500 Multiswitch Router

Replacing Hardware Components

Figure 7-8 Handling an AC-Input Power Supply

Warning

Keep your hands and fingers out of the power supply bays. High current is present on the power

backplane when the system is operating.

Step 6 Pull the supply out of the bay and put it aside.

Step 7 If the power supply bay is to remain empty, install a blank power supply filler plate over the opening;

secure it with the mounting screws.

Caution Always install a filler plate over an empty power supply bay, not only to protect the inner chassis and

connectors from dust or other contamination, but to prevent possible contact with the high current levels

of those connectors when the chassis is powered on.

Installing an AC-Input Power Supply

Warning

Before installing a Cisco Catalyst 5500 AC-input power supply, read the warning in the “Removing an

AC-Input Power Supply” section.

Follow these steps to install an AC-input power supply:

Step 1 Turn off the power switch on the power supply you are installing (see Figure 7-9).

Caution Failure to turn off the power supply could result in equipment damage.

Caution Use both hands to install and remove power supplies. The Cisco Catalyst 5500 power supply weighs 22

lb. (9.9 kg).

Warning

Keep your hands and fingers out of the power supply bays. High current is present on the power

backplane when the system is operating.

Step 2 Grasp the power supply handle with one hand and place your other hand underneath to support the

bottom of the supply, as shown in Figure 7-11.

H2751

POWER

100-127/200-240 V~

8.0/4.0 A

60/50 Hz

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