Cisco NCS 1002 User manual

Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x

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CONTENTS

General Troubleshooting 1

CHAPTER 1

Validating and Troubleshooting Installation of the Software Packages 1

Troubleshooting Problems with Node 3

Node is Unreachable 3

Console and Node are Not Responsive 4

Verifying the Status of Hardware Modules 4

Verifying the Software Version 8

Troubleshooting the Management Interface 8

Troubleshooting Slice Provisioning 10

Troubleshooting Environmental Parameters 10

Troubleshooting Firmware Upgrade Failure 14

Verifying the Firmware Version 16

Troubleshooting Optical Connectivity 18

Using Loopbacks 18

Using Link Layer Discovery Protocol Snooping 20

Using Trail Trace Identifier 21

Troubleshooting the Trunk Port 23

Troubleshooting Breakout Ports 25

Troubleshooting Breakout Patch Panel 26

Troubleshooting a Failed Commit Configuration 26

Removing and Re-inserting DIMMs on the Controller Card 27

Verifying Wavelength and Channel Mapping for Optics Controllers 28

Verifying the Performance Monitoring Parameters of Controllers 29

Verifying and Troubleshooting Headless State Settings 31

Monitoring Headless Statistics 33

Using SNMP for Troubleshooting 34

Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x

Using Netconf for Troubleshooting 35

Verifying Alarms 38

Using Onboard Failure Logging 38

Capturing Logs 39

Verifying Process Details and Crash Dump 41

Alarm Troubleshooting 45

CHAPTER 2

Alarm Logical Objects 45

Alarm Severity 46

Alarms 46

ALL-FAN-TRAY-REMOVAL Alarm 46

Clear the ALL-FAN-TRAY-REMOVAL Alarm 46

CD Alarm 46

Clear the CD Alarm 47

DAISYDUKE-CPU-FPGA-PCIE-ERROR Alarm 47

Clear the DAISYDUKE-CPU-FPGA-PCIE-ERROR Alarm 47

DAISYDUKE-CPU-PROCESSOR-HOT Alarm 47

Clear the DAISYDUKE-CPU-PROCESSOR-HOT Alarm 47

DGD Alarm 48

Clear the DGD Alarm 48

EQPT-FAIL-SLICE Alarm 48

Clear the EQPT-FAIL-SLICE Alarm 48

FAM-FAULT-TAG-UNIT-UNSUPPORTED ALARM 49

Clear the FAM-FAULT-TAG-UNIT-UNSUPPORTED Alarm 49

FAM-FAULT-TAG-PMO-UNIT-UNSUPPORTED ALARM 49

Clear the FAM-FAULT-TAG-PMO-UNIT-UNSUPPORTED Alarm 49

FAN FAIL Alarm 49

Clear the FAN FAIL Alarm 50

FAN MISSING Alarm 50

Clear the FAN MISSING Alarm 50

FAN-TRAY-INSERT Alarm 50

Clear the FAN-TRAY-INSERT Alarm 50

FAN-TRAY-REMOVAL 51

Clear the FAN-TRAY-REMOVAL Alarm 51

Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x

Contents

HI-LASERBIAS Alarm 51

Clear the HI-LASERBIAS Alarm 51

HI-RXPOWER Alarm 52

Clear the HI-RXPOWER Alarm 52

HI-TXPOWER Alarm 52

Clear the HI-TXPOWER Alarm 52

HIBER Alarm 53

Clear the HIBER Alarm 53

IMPROPRMVL Alarm 53

Clear the IMPROPRMVL Alarm 53

LO-RXPOWER Alarm 54

Clear the LO-RXPOWER Alarm 54

LO-TXPOWER Alarm 55

Clear the LO-TXPOWER Alarm 55

LOCAL-FAULT Alarm 55

Clear the LOCAL-FAULT Alarm 55

LOM Alarm 56

Clear the LOM Alarm 56

LOS-P Alarm 56

Clear the LOS-P Alarm 56

LOWER-CTRL-FPGA-PCIE-ERROR 57

Clear the LOWER-CTRL-FPGA-PCIE-ERROR Alarm 57

MEA Alarm 57

Clear the MEA Alarm 57

MIXED-AC-DC-PTS Alarm 58

Clear the MIXED-AC-DC-PTS Alarm 58

MKA-LOCALLY-SECURED Alarm 58

Clear the MKA-LOCALLY-SECURED Alarm 58

MKA-START-FAIL-MISSING-PSK Alarm 58

Clear the MKA-START-FAIL-MISSING-PSK Alarm 59

MKA-UNSECURE-MISSING-PSK Alarm 59

Clear the MKA-UNSECURE-MISSING-PSK Alarm 59

MORE-THAN-ONE-FAN-TRAY-REMOVED Alarm 59

Clear the MORE-THAN-ONE-FAN-TRAY-REMOVED Alarm 59

Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x

vii

Contents

NM-I2C-ACCESS-ERROR Alarm 59

Clear the NM-I2C-ACCESS-ERROR Alarm 60

NM-SHUTDOWN-CARD Alarm 60

Clear the NM-SHUTDOWN-CARD Alarm 60

NOT ABLE TO COMMUNICATE WITH PATCH-PANEL Alarm 60

Clear the NOT ABLE TO COMMUNICATE WITH PATCH-PANEL Alarm 60

OSNR Alarm 60

Clear the OSNR Alarm 61

OTUK-AIS Alarm 61

Clear the OTUK-AIS Alarm 61

OTUK-BDI Alarm 61

Clear the OTUK-BDI Alarm 62

OTUK-LOF Alarm 62

Clear the OTUK-LOF Alarm 62

OTUK-SD Alarm 62

Clear the OTUK SD Alarm 63

OTUK-SF Alarm 63

Clear the OTUK SF Alarm 63

OTUK-TIM Alarm 63

Clear the OTUK-TIM Alarm 63

PATCH-PANEL POWER REDUNDANCY LOST ALARM 63

Clear the PATCH-PANEL POWER REDUNDANCY LOST Alarm 64

PEM-MODULE-INSERT Alarm 64

Clear the PEM-MODULE-INSERT Alarm 64

PEM-MODULE-REMOVAL Alarm 64

Clear the PEM-MODULE-REMOVAL Alarm 64

POWER MODULE OUTPUT DISABLED Alarm 64

Clear the POWER MODULE OUTPUT DISABLED Alarm 65

PEM-PWR-TRAY-LVL-RED-LOST 65

Clear the PEM-PWR-TRAY-LVL-RED-LOST Alarm 65

PLL-FAIL-SLICE Alarm 65

Clear the PLL-FAIL-SLICE Alarm 65

PPM FAIL Alarm 66

Clear the PPM FAIL Alarm 66

Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x

viii

Contents

PKG-K9SEC-REQ Alarm 66

Clear the PKG-K9SEC-REQ Alarm 66

PSU FAIL Alarm 66

Clear the PSU FAIL Alarm 66

PSU INSERTED Alarm 67

Clear the PSU INSERTED Alarm 67

PSU REDUNDANCY LOST Alarm 67

Clear the PSU REDUNDANCY LOST Alarm 67

REMOTE-FAULT Alarm 67

Clear the REMOTE-FAULT Alarm 67

RM-DEVICE-OUT-OF-TOL Alarm 68

Clear the RM-DEVICE-OUT-OF-TOL Alarm 68

SIGLOSS Alarm 68

Clear the SIGLOSS Alarm 68

SYNCLOSS Alarm 68

Clear the SYNCLOSS Alarm 69

SQUELCHED Alarm 69

Clear the SQUELCHED Alarm 70

TEMPERATURE Alarm 70

Clear the TEMPERATURE Alarm 71

TX-POWER-PROV-MISMATCH Alarm 71

Clear the TX-POWER-PROV-MISMATCH Alarm 71

UNC-WORD Alarm 72

Clear the UNC-WORD Alarm 72

UPPER-CTRL-FPGA-PCIE-ERROR Alarm 72

Clear the UPPER-CTRL-FPGA-PCIE-ERROR Alarm 72

VOLTAGE Alarms 73

Clear the VOLTAGE Alarms 73

WVL-OUT-OF-LOCK Alarm 73

Clear the WVL-OUT-OF-LOCK Alarm 74

Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x

Contents

Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x

Contents

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