Cisco NCS 1002 User manual

Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x

Americas Headquarters

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA

http://www.cisco.com

Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,

INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,

EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH

THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY,

CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB's public domain version of

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS" WITH ALL FAULTS.

CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT

LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS

HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network

topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional

and coincidental.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL:

https://www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship

between Cisco and any other company. (1721R)

For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What's New in Cisco Product

Documentation.

To receive new and revised Cisco technical content directly to your desktop, you can subscribe to the . RSS feeds are a free service.

CONTENTS

General Troubleshooting 1

CHAPTER 1

Validating and Troubleshooting Installation of the Software Packages 1

Troubleshooting Problems with Node 3

Node is Unreachable 3

Console and Node are Not Responsive 4

Verifying the Status of Hardware Modules 4

Verifying the Software Version 8

Troubleshooting the Management Interface 8

Troubleshooting Slice Provisioning 10

Troubleshooting Environmental Parameters 10

Troubleshooting Firmware Upgrade Failure 14

Verifying the Firmware Version 16

Troubleshooting Optical Connectivity 18

Using Loopbacks 18

Using Link Layer Discovery Protocol Snooping 20

Using Trail Trace Identifier 21

Troubleshooting the Trunk Port 23

Troubleshooting Breakout Ports 25

Troubleshooting Breakout Patch Panel 26

Troubleshooting a Failed Commit Configuration 26

Removing and Re-inserting DIMMs on the Controller Card 27

Verifying Wavelength and Channel Mapping for Optics Controllers 28

Verifying the Performance Monitoring Parameters of Controllers 29

Verifying and Troubleshooting Headless State Settings 31

Monitoring Headless Statistics 33

Using SNMP for Troubleshooting 34

Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x

Using Netconf for Troubleshooting 35

Verifying Alarms 38

Using Onboard Failure Logging 38

Capturing Logs 39

Verifying Process Details and Crash Dump 41

Alarm Troubleshooting 45

CHAPTER 2

Alarm Logical Objects 45

Alarm Severity 46

Alarms 46

ALL-FAN-TRAY-REMOVAL Alarm 46

Clear the ALL-FAN-TRAY-REMOVAL Alarm 46

CD Alarm 46

Clear the CD Alarm 47

DAISYDUKE-CPU-FPGA-PCIE-ERROR Alarm 47

Clear the DAISYDUKE-CPU-FPGA-PCIE-ERROR Alarm 47

DAISYDUKE-CPU-PROCESSOR-HOT Alarm 47

Clear the DAISYDUKE-CPU-PROCESSOR-HOT Alarm 47

DGD Alarm 48

Clear the DGD Alarm 48

EQPT-FAIL-SLICE Alarm 48

Clear the EQPT-FAIL-SLICE Alarm 48

FAM-FAULT-TAG-UNIT-UNSUPPORTED ALARM 49

Clear the FAM-FAULT-TAG-UNIT-UNSUPPORTED Alarm 49

FAM-FAULT-TAG-PMO-UNIT-UNSUPPORTED ALARM 49

Clear the FAM-FAULT-TAG-PMO-UNIT-UNSUPPORTED Alarm 49

FAN FAIL Alarm 49

Clear the FAN FAIL Alarm 50

FAN MISSING Alarm 50

Clear the FAN MISSING Alarm 50

FAN-TRAY-INSERT Alarm 50

Clear the FAN-TRAY-INSERT Alarm 50

FAN-TRAY-REMOVAL 51

Clear the FAN-TRAY-REMOVAL Alarm 51

Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x

Contents

HI-LASERBIAS Alarm 51

Clear the HI-LASERBIAS Alarm 51

HI-RXPOWER Alarm 52

Clear the HI-RXPOWER Alarm 52

HI-TXPOWER Alarm 52

Clear the HI-TXPOWER Alarm 52

HIBER Alarm 53

Clear the HIBER Alarm 53

IMPROPRMVL Alarm 53

Clear the IMPROPRMVL Alarm 53

LO-RXPOWER Alarm 54

Clear the LO-RXPOWER Alarm 54

LO-TXPOWER Alarm 55

Clear the LO-TXPOWER Alarm 55

LOCAL-FAULT Alarm 55

Clear the LOCAL-FAULT Alarm 55

LOM Alarm 56

Clear the LOM Alarm 56

LOS-P Alarm 56

Clear the LOS-P Alarm 56

LOWER-CTRL-FPGA-PCIE-ERROR 57

Clear the LOWER-CTRL-FPGA-PCIE-ERROR Alarm 57

MEA Alarm 57

Clear the MEA Alarm 57

MIXED-AC-DC-PTS Alarm 58

Clear the MIXED-AC-DC-PTS Alarm 58

MKA-LOCALLY-SECURED Alarm 58

Clear the MKA-LOCALLY-SECURED Alarm 58

MKA-START-FAIL-MISSING-PSK Alarm 58

Clear the MKA-START-FAIL-MISSING-PSK Alarm 59

MKA-UNSECURE-MISSING-PSK Alarm 59

Clear the MKA-UNSECURE-MISSING-PSK Alarm 59

MORE-THAN-ONE-FAN-TRAY-REMOVED Alarm 59

Clear the MORE-THAN-ONE-FAN-TRAY-REMOVED Alarm 59

Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x

vii

Contents

NM-I2C-ACCESS-ERROR Alarm 59

Clear the NM-I2C-ACCESS-ERROR Alarm 60

NM-SHUTDOWN-CARD Alarm 60

Clear the NM-SHUTDOWN-CARD Alarm 60

NOT ABLE TO COMMUNICATE WITH PATCH-PANEL Alarm 60

Clear the NOT ABLE TO COMMUNICATE WITH PATCH-PANEL Alarm 60

OSNR Alarm 60

Clear the OSNR Alarm 61

OTUK-AIS Alarm 61

Clear the OTUK-AIS Alarm 61

OTUK-BDI Alarm 61

Clear the OTUK-BDI Alarm 62

OTUK-LOF Alarm 62

Clear the OTUK-LOF Alarm 62

OTUK-SD Alarm 62

Clear the OTUK SD Alarm 63

OTUK-SF Alarm 63

Clear the OTUK SF Alarm 63

OTUK-TIM Alarm 63

Clear the OTUK-TIM Alarm 63

PATCH-PANEL POWER REDUNDANCY LOST ALARM 63

Clear the PATCH-PANEL POWER REDUNDANCY LOST Alarm 64

PEM-MODULE-INSERT Alarm 64

Clear the PEM-MODULE-INSERT Alarm 64

PEM-MODULE-REMOVAL Alarm 64

Clear the PEM-MODULE-REMOVAL Alarm 64

POWER MODULE OUTPUT DISABLED Alarm 64

Clear the POWER MODULE OUTPUT DISABLED Alarm 65

PEM-PWR-TRAY-LVL-RED-LOST 65

Clear the PEM-PWR-TRAY-LVL-RED-LOST Alarm 65

PLL-FAIL-SLICE Alarm 65

Clear the PLL-FAIL-SLICE Alarm 65

PPM FAIL Alarm 66

Clear the PPM FAIL Alarm 66

Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x

viii

Contents

PKG-K9SEC-REQ Alarm 66

Clear the PKG-K9SEC-REQ Alarm 66

PSU FAIL Alarm 66

Clear the PSU FAIL Alarm 66

PSU INSERTED Alarm 67

Clear the PSU INSERTED Alarm 67

PSU REDUNDANCY LOST Alarm 67

Clear the PSU REDUNDANCY LOST Alarm 67

REMOTE-FAULT Alarm 67

Clear the REMOTE-FAULT Alarm 67

RM-DEVICE-OUT-OF-TOL Alarm 68

Clear the RM-DEVICE-OUT-OF-TOL Alarm 68

SIGLOSS Alarm 68

Clear the SIGLOSS Alarm 68

SYNCLOSS Alarm 68

Clear the SYNCLOSS Alarm 69

SQUELCHED Alarm 69

Clear the SQUELCHED Alarm 70

TEMPERATURE Alarm 70

Clear the TEMPERATURE Alarm 71

TX-POWER-PROV-MISMATCH Alarm 71

Clear the TX-POWER-PROV-MISMATCH Alarm 71

UNC-WORD Alarm 72

Clear the UNC-WORD Alarm 72

UPPER-CTRL-FPGA-PCIE-ERROR Alarm 72

Clear the UPPER-CTRL-FPGA-PCIE-ERROR Alarm 72

VOLTAGE Alarms 73

Clear the VOLTAGE Alarms 73

WVL-OUT-OF-LOCK Alarm 73

Clear the WVL-OUT-OF-LOCK Alarm 74

Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x

Contents

Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x

Contents

Other manuals for NCS 1002

Table of contents

Other Cisco Network Hardware manuals

Cisco

Cisco DOC 785983 User manual

Cisco

Cisco NM-1FE-TX - Interface Module Ethernet User manual

Cisco

Cisco C7200-I - Input/Output Controller - Control... User manual

Cisco

Cisco IP/VC 3500 Original instructions

Cisco

Cisco Secure Firewall Management Center 1700 User manual

Cisco

Cisco Firepower 9300 Maintenance and service guide

Cisco

Cisco ATA 191 User manual

Cisco

Cisco CPS-MSP-1RU-K9 User manual

Cisco

Cisco CATALYST RPS 2300 Quick start guide

Cisco

Cisco ONS 15310-MA SDH Manual

Cisco

Cisco WAE-674-K9 - Wide Area Application Engine... Manual

Cisco

Cisco AIR-BR350-A-K9 - Aironet 350 Wireless Bridge Manual

Cisco

Cisco VSVM Instruction Manual

Cisco

Cisco Versatile Interface Processor (VIP6-80)... Operator's manual

Cisco

Cisco Catalyst 8510 User manual

Cisco

Cisco Octal-Port DMT ATU-C Line Card Technical manual

Cisco

Cisco MDS 9500 Series Manual

Cisco

Cisco Linksys WES610N User manual

Cisco

Cisco CVPN3015-NR - VPN Concentrator 3015 User manual

Cisco

Cisco DS-X9530-SF1-K9 - Supervisor-1 Module - Control... User manual

Cisco

Cisco NCS 1004 User manual

Cisco

Cisco Meraki Catalyst 9300/X/L-M Series User manual

Cisco

Cisco ONS 15454 SDH E1-75 User manual

Cisco

Cisco AIR-BR1410A-A-K9 - Aironet 1410 Wireless... Quick reference guide

Popular Network Hardware manuals by other brands

Matrix Switch Corporation

Matrix Switch Corporation MSC-HD161DEL product manual

B&B Electronics

B&B Electronics ZXT9-IO-222R2 product manual

Yudor

Yudor YDS-16 user manual

D-Link

D-Link ShareCenter DNS-320L datasheet

Samsung

Samsung ES1642dc Hardware user manual

Honeywell Home

Honeywell Home LTEM-PV Installation and setup guide

evertz

evertz 7700 Series manual

D-Link

D-Link ShareCenter DNS-343 Quick installation guide

Asante

Asante AsanteBridge 1012 user guide

FireBrick

FireBrick FB2700 user manual

Audiovox Electronics

Audiovox Electronics ARWH2T user manual

ADC

ADC DSX-1 Operational Procedures Guide

NetComm

NetComm NF2 user guide

Alcatel-Lucent

Alcatel-Lucent 5620 user guide

Dell EMC

Dell EMC XC6420 Series Solution guide

Lanner

Lanner NCA-1020A user manual

Allied Telesis

Allied Telesis AT-TN121-A Specifications

Arista

Arista CCA-ETM-Q12 quick start guide