Cisco Unified 6921 User manual

USER GUIDE

Cisco Unified IP Phones 6921 and 6941 for

Cisco Unified Communications Manager Express Version 8.0 (SCCP)

1Overview, page 2

2Operating Your Phone, page 10

3A Phone Features Index, page 22

1 Overview

This guide provides phone operating instructions, and feature descriptions for the Cisco IP Phone multiline models 6921 and

6941. The Cisco IP Phone 6921 has two lines and the Cisco IP Phone 6941 has four lines.

Physical Description of Cisco Unified IP Phone 6921

Name Description

1Handset with indicator light Functions as traditional handset and indicates an incoming call (flashing red) or new

voice message (steady red).

LCD screen Displays information such as incoming/outgoing call status, directories, line status,

phone configuration options and soft key tabs. Also, shows dedicated phone line labels.

3Soft key buttons Depending on how your system administrator sets up the phone, enable soft key options

displayed on your phone screen.

4Transfer button Transfers active calls to another extension.

Conference button Initiates the conference call.

6Hold button Places the call on hold.

ABC

/.@

DEF

PQRS

GHI 5

JKL 6

MNO

TUV 9

WXYZ

192525

1 2

Navigation Bar and Select

(center) button

The navigation bar allows you to scroll up and down on LCD screen. Allows you to

scroll through menus, highlight items, and display speed dials list if you press down

when the phone is on-hook. Display phone numbers from your Placed Calls if you press

up when the phone is on-hook.

8Line buttons Depending on configuration, programmable buttons provide access to:

•Phone lines and intercom lines (line buttons)

•Speed-dial numbers (speed-dial buttons, including the BLF speed-dial features)

•Call features (for example, a Privacy button)

Buttons light to indicate status:

•Green, steady: Active call, answering call or two-way intercom call

•Green, flashing: Held call

•Amber, steady: Privacy in use, one-way intercom call, or DND active

•Amber, flashing: Incoming call or reverting call

•Red, steady: Remote line in use or parked

•Red, flashing: Remote line on hold

9Headset button Toggles headset on and off. When the headset is on, the button is lit.

10 Speaker button Toggles speaker on and off. When the speakerphone is on, the button is lit.

11 Dial pad Functions as traditional telephone keypad.

12 Mute button Toggles mute on and off.

13 Volume button Increases or decreases handset, headset, ringer, or speakerphone volume.

14 Messages button Provides access to message (voice mail) system.

15 Application button Provides access to phone settings such as call history, user preferences, phone

configuration (including administration settings, device configuration, network

configuration, and other common configurations), and phone model information.

16 Contacts button Provides access to phone directories.

17 Handset Phone handset.

Name (continued) Description

Physical Description of Cisco Unified IP Phone 6941

Name Description

1Handset with indicator light Functions as traditional handset and indicates an incoming call (flashing red) or new

voice message (steady red).

LCD screen Displays information such as incoming/outgoing call status, directories, line status,

phone configuration options and soft key tabs. Also, shows dedicated phone line labels.

3Line buttons Depending on configuration, programmable buttons provide access to:

•Phone lines and intercom lines (line buttons)

•Speed-dial numbers (speed-dial buttons, including the BLF speed-dial features)

•Call features (for example, a Privacy button)

Buttons light to indicate status:

•Green, steady: Active call, answering call or two-way intercom call

•Green, flashing: Held call

•Amber, steady: Privacy in use, one-way intercom call, or DND active

•Amber, flashing: Incoming call or reverting call

•Red, steady: Remote line in use or parked

•Red, flashing: Remote line on hold

192526

1 2 3

4Soft key buttons Depending on how your system administrator sets up the phone, enable soft key options

displayed on your phone screen.

5Transfer button Transfers active calls to another extension.

Conference button Initiates the conference call.

7Hold button Places the call on hold.

Navigation Bar and Select

(center) button

The navigation bar allows you to scroll up and down on LCD screen. Allows you to

scroll through menus, highlight items, and display speed dials list if you press down

when the phone is on-hook. Display phone numbers from your Placed Calls if you press

up when the phone is on-hook.

9Headset button Toggles headset on and off. When the headset is on, the button is lit.

10 Speaker button Toggles speaker on and off. When the speakerphone is on, the button is lit.

11 Dial pad Functions as traditional telephone keypad.

12 Mute button Toggles mute on and off.

13 Volume button Increases or decreases handset, headset, ringer, or speakerphone volume.

14 Messages button Provides access to message (voice mail) system.

15 Application button Provides access to phone settings such as call history, user preferences, phone

configuration (including administration settings, device configuration, network

configuration, and other common configurations), and phone model information.

16 Contacts button Provides access to phone directories.

17 Handset Phone handset.

Name (continued) Description

Phone Screen

1Header Displays date, time, and directory number.

2Line details and other phone

information

During a call, displays details for the active line. If not on a

call, displays line text label and other information such as

placed calls, speed dials, and phone menu listings.

3Soft key labels Displays soft keys for available features or actions.

Connecting Your Phone

This section shows and describes the connectors on your Cisco Unified IP phone.

1DC adapter port (DC48V) for phones not

provided with inline power

2AC-to-DC power supply

3AC power cord

4Network port (10/100 SW) for connecting to the

network

5Access port (10/100 PC) for connecting your

phone to your computer

6Handset port

7Analog headset port

192762

Footstand

If your phone is placed on a table or desk, the footstand can be connected to the back of the phone for a higher or lower viewing

angle, depending on your preference

192761

Adjusting the Handset Rest

When you connect your phone, you can adjust the handset rest so that the receiver does not slip out of the cradle. With a

wall-mounted phone, you might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle.

To adjust the handset:

1. Set the handset aside and pull the square plastic tab from the handset rest.

2. Rotate the tab halfway (180 degree). Hold the tab between two fingers, with the small notches (in the corners) facing you.

Make sure the tab lines up evenly with the slot in the cradle.

3. Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the

handset rest.

21 3

192897

2 Operating Your Phone

This section describes how to operate your Cisco IP phone and includes information on soft keys and phone features.

Note In the Cisco Unified Communications Manager Express mode, Cisco IP phone models 6921 and 6941 only supports

one call per button. It is recommend to configure the Cisco IP phone models 6921 and 6941 dn as dual-line dn and the

huntstop channel under the dn. The second channel on the dn can only be used for call transfer or conference.

Note Because there are differences in phone and site configurations, not all features described here might apply to your

phone. Consult your system administrator for more information.

Soft Key Descriptions

Your Cisco IP phone is equipped with soft keys for call features and options. Soft keys are displayed along the bottom of the

LCD screen and activated using the corresponding buttons. Soft keys can change according to the state of the phone.

Note Soft key availability depends on the system configuration and this is not the complete list of the soft keys.

Following is a comprehensive list of soft keys offered on these Cisco IP phones. Functions depend on your system configuration.

Soft Key Function

All calls Lists all calls.

Answer Answers an incoming call.

Backspace - <<X Navigates to edit characters. Use the backspace soft key to erase digits that you entered

incorrectly.

Call Opens a new line on the speakerphone to place a call.

Callback Notifies callers that the called line is free.

Cancel Cancels the last selection.

Clear Clears directory history.

Call History Provides call history.

Conf Connects callers to a conference call.

Details Provides caller id details.

Delete Deletes the selected number.

Dial Dials the displayed number.

EditDial Selects a number and activates the cursor for editing.

EndCall Ends the current call.

Exit Exits from the current selection.

Fwd all Forwards all calls.

Fwd Off Sets call forwarding off.

Hold Places an active call on hold. Resumes call on hold.

Ignore Returns to main screen.

Missed Lists all the missed calls.

More Scrolls through additional soft key options (for example, use the more soft key to locate

the DnD soft key).

Other manuals for Unified 6921

This manual suits for next models

Table of contents

Other Cisco IP Phone manuals

Cisco

Cisco 8941 User manual

Cisco

Cisco Small Business SPA 301 Instruction Manual

Cisco

Cisco 3911 User manual

Cisco

Cisco 7945 Series User manual

Cisco

Cisco DATAVOX 7941 User manual

Cisco

Cisco 7970G - IP Phone VoIP Instruction Manual

Cisco

Cisco 7912 Operator's manual

Cisco

Cisco 7920 Series User manual

Cisco

Cisco Cisco 7940 User manual

Cisco

Cisco 7985G - IP Phone NTSC Video User manual

Cisco

Cisco Small Business Pro SPA 504G Instruction manual

Cisco

Cisco LINKSYS SPA921 User manual

Cisco

Cisco 7841 User manual

Cisco

Cisco 7920 - Unified Wireless IP Phone VoIP User manual

Cisco

Cisco Small Business SPA514G User manual

Cisco

Cisco 7925G - Unified Wireless IP Phone VoIP User manual

Cisco

Cisco 7945 Series User manual

Cisco

Cisco Small Business SPA 301 User manual

Cisco

Cisco WIP310 - iPhone Wireless VoIP Phone User manual

Cisco

Cisco 925G User manual

Cisco

Cisco UNIFIED 9971 Quick reference guide

Cisco

Cisco 7911 User manual

Cisco

Cisco 504 Service manual

Cisco

Cisco 7925G - Unified Wireless IP Phone VoIP User manual

Popular IP Phone manuals by other brands

Alcatel

Alcatel 4028 manual

Polycom

Polycom Polycom VVX 600 quick reference

Polycom

Polycom SoundPoint IP 450 datasheet

Polycom

Polycom SoundPoint IP 650 user guide

Proximus

Proximus Maestro 3016 IP quick start guide

Fanvil

Fanvil X4 user manual

Snom

Snom 320 quick start guide

Yealink

Yealink Yealink SIP-T46G Guide

Avaya

Avaya 4625SW user guide

Yealink

Yealink SIP-T52S quick start guide

Nortel

Nortel 1140E Getting started

Nexotek

Nexotek NT-P500 user manual

Avaya

Avaya Integral 5 R3.0 user guide

GE 28320EE2 - Dect 6.0 InfoLink 2 user guide

Avaya

Avaya 4600 Series Administrator's guide

Mitel

Mitel MIVOICE OFFICE 400 6940 SIP user guide

Nortel

Nortel i2050 installation guide

Fiberme

Fiberme FAP260 Series user guide