Cisco 8841 User manual

Quick Start Guide for Cisco 8841 / 8851

Buttons and Features

Num

Description

Handset and Handset light

strip

Indicates whether you have an incoming call (flashing) or a new

voice message

Phone Screen

Shows information about phone, directory number, active call and

line status, speed dials, placed calls, and menu listings

Programmable feature and

session buttons

feature buttons (left side) Use to view calls on a line, or access

speed dial, or all calls.

Session buttons (right side) used to answer a call, resume call, or

can display missed calls

Softkey buttons

Used to enable softkey options, displayed on phone, (answer calls,

forward calls)

Navigation cluster

Navigation cluster, and select button allows you to scroll menus,

highlight items, or select highlighted items

Release button

Ends a connected call or session

Hold/Resume button

Places an active call on hold and resumes held call

Quick Start Guide for Cisco 8841 / 8851

Conference button

Creates conference call

Transfer button

Transfers a call

Speakerphone button

Toggles the speakerphone on or off. The button is lit when

speakerphone is on

Mute button

Toggles the microphone on or off. When the microphone is muted,

the button is lit

Headset button

Toggles headset on or off. When headset is on, button is lit

Keypad

Allows you to dial phone numbers, enter letters, select menu items

(by entering the item number)

Volume button

Adjust the handset, and speaker volume(off hook) and the ringer

volume (on hook)

Contacts button

Opens or closes the Directories menu. Use the Contacts button to

access personal and corporate directories (coming soon)

Applications button

Opens or closes the Applications menu. Use the Applications button

to access call history, user preferences,

phone settings, and phone model information

Messages button

Autodials your voice messaging system (varies by system)

Back button

Returns to the previous screen or menu

Handset

Phone handset

Color

Description

Solid Green: Connected call or outgoing call not yet connected.

Flashing Green: Held call. Pressing button resumes call.

Solid Amber: Private line in use

Flashing Amber: Incoming call. Pressing button answers call.

Solid Red: Shared line in use remotely.

Flashing Red: Shared Line call put on hold remotely.

Quick Start Guide for Cisco 8841 / 8851

Dialing



Dialing On-Hook: Enter a number, then go off-hook to complete the call by pressing speaker or lifting

the handset.



Dial 5 digits for internal calls. Dial 9 + number for local calls.



Dial 80 + 1 + area code + phone number, at beeps enter 6-digit access code for long distance calls.



Dial 80 + 011 + country code + city code + phone number, at beeps enter 6 digit access code for

international calls



Dial 911 for ANY Emergency calls

Redial: Press the Redial softkey to redial the last number called on your primary line. To redial on a

secondary line, press the line button first.

Answering

There are several ways to answer calls: lift the handset, press the flashing amber line button, press

the Answer softkey, or press the headset or speakerphone button.

Hold and Resume a Call

During a call, press the Hold button or the Hold softkey. The Hold icon will display and the line button

will flash green.

To resume the highlighted call, do one of these:

oPress the flashing green session button

oPress the Resume softkey

oPress the Hold button

Transfer Calls

Start with an active call, not on hold.

Press the Transfer button or the Transfer softkey and enter the destination number.

Press the Transfer button or the Transfer softkey again to complete the transfer immediately –or wait

until the destination answers to announce the transfer, then press the button.

NOTE: to transfer a call directly to another Cisco user's voice mailbox, enter * plus the user's

extension as the destination number - i.e. *61234 .

Forwarding Calls

Quick Start Guide for Cisco 8841 / 8851

Press the Forward All softkey.

Do one of the following:

oEnter a phone number

oPress the Voicemail button to forward all incoming calls to voice mail

To verify that your calls are forwarded, look for:

oA forward-all icon on the line label

oForwarding information on the upper left main screen

To cancel call forwarding, press the Forward Off softkey.

Conferencing

Start with an active call, not on hold.

Press the Conference button and enter the phone number for the party to be added and press the

Call softkey.

When party answers, announce the conference.

Press the Conference button to tie parties together.

Repeat these steps to add more participants.

Silence a Call

Silence an incoming ringing call by pressing the Volume button down once.

Setting Ringtones

Press the Applications button.

Use the circular Navigation Pad to highlight Settings, then press Select.

Select Ringtone.

Select the line for which the ringtone should be set.

Scroll through the ringtone options using the Navigation Pad. You can hear ringtones by pressing the

Play softkey on a highlighted ringtone.

Press the Set softkey to apply the desired ringtone.

Press the Exit softkey to return to the main screen.

Quick Start Guide for Cisco 8841 / 8851

Call History

View

oPress the Down arrow on the Navigation Pad.

oThe screen will display call history, with an icon associated for each type of call (received,

placed or missed) GET ICONS

oPress the Exit softkey to return to the main screen.

Dial

oPress the Down Arrow on the navigation pad until the person or number you want to call is

highlighted.

oIf necessary, use the Edit Dial softkey to add a 9 to the number.

Quick Start Guide for Cisco 8841 / 8851

Press the “Messages” button to access your voicemail box. You will be asked to initialize your mailbox the

first time you access voice mail. Initialization includes recording your name, recording a greeting, and

changing your password.

Your temporary password is 6xxxx . The ‘x’represents your extension. Your new password must be at

least 3 digits inlength. NOTE: Be sure to press "#" after every entry for which the system prompts you.

Basic Voice Mail Use

Access from your desk phone

1. Press MESSAGES button.

2. Enter your password followed by the # key when prompted.

3. Press 1 to listen to new messages, 2 to send a message, 3 to review old

messages, or 4 to access SETUP options.

Access when away from the

office:

1. Dial the voicemail number - 802-656-9940.

2. When voice mail answers, press *key.

3. Enter your 5-digit mailbox I.D. number (i.e., your "ExtensionNumber")

followed by the # key.

4. Enter your password followed by the # key.

While listening to a message:

1- repeat

2- save

3- delete

4 - slower

5 - change volume

6- faster

7- skip back

8- pause

9- fast-forward

# - jump to end of message

**After a message:

1- repeat

2- save

3- delete

4- reply to internal user

5- forward message

6- mark as new

7- skip back

9 - hear date/timestamp

Setup Options

To re-record greeting:

1. Enter mailbox

2. Press 4 - Setup options, then 1 - for Greetings, then 1 - change greetings

3. Follow prompts

To rerecord name:

1. Enter mailbox

2. Press 4 - Setup options, then 3 - personal settings, then 2 - change name

3. Follow prompts

To change password:

1. Enter mailbox

2. Press 4 - Setup options, then 3 - Personal settings, then 1 - change password

3. Follow prompts

**NOTE: IF YOU RECEIVE EMAIL .WAV FILES OF VOICEMAIL MESSAGES, DELETING THEM FROM YOUR EMAIL DOES NOT DELETE

THEM FROM YOUR CISCO PHONE VOICEMAIL ACCOUNT. YOU MUST FOLLOW THE INSTRUCTIONS ABOVE FOR DELETING THEM

FROM YOUR PHONE.

To report issues or if you need help, please contact CU[email protected] or call 802-656-4900

Unity Voice Mail –Setup & Basic Voice Mail Functions

Voice Mail –Initial Setup

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