Cisco 9971 Standard User manual

Americas Headquarters

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA

http://www.cisco.com

Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

Cisco Unified IP Phone 8961,

9951, and 9971 User Guide

for Cisco Unified Communications

Manager 8.0 (SIP)

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP) iii

Contents

Your Phone 1

Cisco Unified IP Phone 8961 1

Phone Connections 1

Footstand 4

Phone-Display Viewing Angle 5

Buttons and Hardware 5

Phone Screen 10

Phone with a Single Line 10

Phone with Multiple Lines 11

Phone Screen Navigation and Item Selection 14

Power-Save Mode 15

Handset Rest 15

Cisco Unified IP Phone 9951 16

Phone Connections 16

Bluetooth 19

Footstand 19

Phone-Display Viewing Angle 20

Buttons and Hardware 20

Phone Screen 25

Phone with a Single Line 25

Phone with Multiple Lines 26

Phone Screen Navigation and Item Selection 29

Power-Save Mode 30

Handset Rest 30

Cisco Unified IP Phone 9971 31

Phone Connections 31

Wireless Connection and Bluetooth 34

Footstand 35

Phone-Display Viewing Angle 36

iv OL-20616-01

Buttons and Hardware 36

Phone Screen 41

Phone with a Single Line 41

Phone with Multiple Lines 42

Phone Screen Navigation and Item Selection 44

Power-Save Mode 46

Phone Display Cleaning 46

Handset Rest 47

Applications 49

Phone Applications 49

Call History 49

View Call History 50

View Call Record Details 50

Filter Call History 50

Dial From Call History 50

Edit Number From Call History 51

Clear Call History 51

Delete Call Record From Call History 51

Preferences 52

Ringtones 52

Wallpaper 52

Brightness 53

Bluetooth 53

Accessories 54

View Accessories List 54

View Accessory Details 54

Set Up Wideband for Analog Headset 54

Add Bluetooth Accessory 55

Delete Bluetooth Accessory 55

Connect Bluetooth Accessory 56

Disconnect Bluetooth Accessory 56

View Camera Details 56

View Camera Setup 56

Reset Camera 57

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP) v

WLAN Sign-In 58

Sign-In for WLAN 58

Change WLAN Sign-In 58

Running Applications 59

View Running Applications 59

Switch to a Running Application 59

Close a Running Application 59

Phone Information 59

View Phone Information 60

Administrator Settings 60

Contacts 61

Phone Contacts 61

Corporate Directory 61

Search for and Dial a Contact 61

Search for and Dial a Contact While on a Call 62

Personal Directory 62

Personal Directory Options 62

Fast-Dial Codes with Personal Directory 64

Messages 67

Voice Messages 67

Personalize Your Voicemail 67

Check for Voice Messages 67

Listen to Voice Messages 68

Calling Features 69

Feature Buttons and Softkeys 69

All Calls 70

View All Calls on Your Phone 71

Answer 71

Answer Your Oldest Call First 71

Auto Answer 71

Auto Answer with Your Headset 71

Auto Answer with Your Speakerphone 71

vi OL-20616-01

Barge 72

Add Yourself to a Call on a Shared Line 72

Call Back 72

Set up a Call Back Notification 72

Call Chaperone 72

Chaperone and Record a Call 73

Call Forward All 73

Forward Calls on Your Phone 74

Call Park 74

Park and Retrieve a Call Using Park 75

Park and Retrieve a Call Using Assisted Directed Call Park 75

Park and Retrieve a Call Using Manual Directed Call Park 76

Call Pickup 77

Answer a Call Using Pickup 77

Answer a Call Using Group Pickup and a Group Pickup Number 78

Answer a Call Using Group Pickup and a Phone Number 78

Answer a Call Using Other Pickup 78

Call Waiting 78

Respond to a Call Waiting Notification 79

Conference 79

Add Another Party to Your Call to Create a Conference 79

Join Calls Together in a Conference 80

Swap Between Calls Before Completing a Conference 80

View Conference Participants 80

Remove Conference Participants 80

Divert 80

Divert a Call 81

Do Not Disturb 81

Turn DND On and Off 81

Extension Mobility 82

Enable Extension Mobility 82

Fast Dial 82

Place a Call with a Fast-Dial Button 82

Hold 83

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP) vii

Hold and Resume a Call 83

Swap Between Holding and Active Calls 83

Put a Call on Hold by Answering a New Call 83

Determine if a Shared Line is on Hold 83

Remote Hold 84

Hold Reversion 84

Respond to a Hold Reversion Notification 84

Hunt Groups 84

Intercom 85

Place a Dedicated Intercom Call 85

Place a Dialable Intercom Call 85

Receive an Intercom Call 85

Line Status 86

Line Status Indicators 86

Malicious Call Identification 87

Trace a Suspicious Call 87

Meet Me 87

Host a Meet-Me Conference 87

Join a Meet-Me Conference 87

Mobile Connect 88

Turn On or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone 88

Switch an In-Progress Call on Your Desk Phone to a Mobile Phone 89

Switch an In-Progress Call From a Mobile Phone to Your Desk Phone 89

Hand Off an In-Progress Call From a Mobile Phone to Your Desk Phone 89

Mute 89

Mute Your Phone 90

On-hook Dialing 90

Dial a Number On Hook 90

Privacy 90

Enable Privacy on a Shared Line 90

Quality Reporting Tool 91

Report Problems on Your Phone 91

viii OL-20616-01

Redial 91

Redial a Number 91

Shared Lines 91

Silent Monitoring and Recording 92

Speed Dial 92

Place a Call with a Speed-Dial Button 93

Place a Call with a Speed-Dial Code 93

Use a Speed-Dial Code On Hook 93

Use a Speed-Dial Code Off Hook 93

Transfer 93

Transfer a Call to Another Number 93

Swap Between Calls Before Completing a Transfer 94

Web Dialer 94

Use Web Dialer with Cisco Directory 94

Use Web Dialer with Another Online Corporate Directory 94

Set Up, View, or Change Web Dialer Preferences 95

Sign Out of Web Dialer 95

User Options 97

User Options Web Pages 97

Device 98

Select a Device From the User Options Web Pages 98

Customize Do Not Disturb Options 98

Line Settings 99

Set Up Call Forwarding Per Line 99

Change the Voice Message Indicator Setting Per Line 100

Change the Audible Voice Message Indicator Setting Per Line 100

Change the Ring Settings Per Line 100

Change or Create a Line Text Label for Your Phone Display 101

Speed Dial on the Web 101

Set Up Speed-Dial Buttons 101

Set Up Speed-Dial Codes 102

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP) ix

Phone Services 102

Subscribe to a Service 102

Search for Services 103

Change or End Services 103

Change a Service Name 103

Add a Service to an Available Programmable Feature Button 103

User Settings 104

Change Your Browser Password 104

Change Your PIN 104

Change the Language for Your User Options Web Pages 104

Change the Language for Your Phone Display 105

Directory 105

Personal Address Book 105

Add a New PAB Entry 105

Search for a PAB Entry 106

Edit a Personal Directory Entry 106

Delete a Personal Directory Entry 106

Assign a Feature Button for Personal Address Book 106

Fast Dials 107

Assign a Feature Button for Fast Dial 107

Assign a Fast Dial Code to a PAB Entry 107

Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 108

Search for a Fast Dial Entry 108

Edit a Fast Dial Phone Number 108

Delete a PAB Entry 108

Mobility Settings 109

Add a New Remote Destination 109

Create an Access List 110

Plugins 110

Access Plugins 111

Accessories 113

Phone Accessories 113

USB Devices 113

xOL-20616-01

Cisco Unified IP Color Key Expansion Module 114

Features of the Cisco Unified IP Color Key Expansion Module 115

Place a Call on the Expansion Module 117

Configure Buttons 117

Adjust the Brightness 117

Cisco Unified Video Camera 118

Features of the Cisco Unified Video Camera 119

Camera Lens Shutter 120

Close the Camera Lens Shutter 120

Install the Cisco Unified Video Camera 120

Mount the Camera on Your Phone 120

Mount the Camera on Your Monitor 121

Camera Preferences 122

Preview Video 122

Auto Transmit 123

Camera Brightness 123

View Area 124

Video Screen Features 124

Hide or Show the Video 124

Enable Full Screen Video 125

Mute the Video 125

Swap Between Views 125

Adjust the Picture-in-Picture Position 125

Bluetooth Headsets 125

FAQs and Troubleshooting 127

Frequently Asked Questions 127

Troubleshooting Tips 130

Personal Directory 131

User Options 131

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