Cisco Unified 6921 Instruction manual

Cisco IP Phone 6921

Quick User Guide

UNIVERSITY OF WINNIPEG

515 Portage Ave,

Winnipeg

February 2011

Cisco IP Phone 6921 User Guide

Phone Model

Cisco Unified IP Phone 6921 Overview

Cisco IP Phone 6921 User Guide

Call Operations

Answering Calls

To answer a call

Lift the handset OR

Press flashing amber line button OR

Select Answer softkey

Second incoming call will be directed to voice

message system.

Placing Calls

To place a call

Lift handset then dial number OR

Press line button or speaker button

then dial number

Dial 4digits for internal calls

Dial 8+ number for external calls

Dial 8 1 + Long Distance number

Redial

To redial last number

Hold

Press Redial softkey

To put callers on hold and resume calls

Press Hold button

To resume:

Press flashing green line button OR

Resume softkey.

Cisco IP Phone 6921 User Guide

Transfer

To send your call to another number

With a caller on the line:

Press Transfer button

Enter the recipient’s extension number

Press Transfer button again (before or after

recipient answers) to complete the transfer.

Forward All

To redirect incoming calls to another number

Press Fwd All softkey

Enter the destination number OR

Select Messages button to forward all

calls to voicemail

To cancel:

Press Fwd OFF softkey

Conference

To establish a conference call with up to 6

participants

With a caller is on the line:

Press Conference button (caller is placed

on hold)

Enter participant’s phone number

Speak privately before joining the parties

Press Conference button again to join

participants to conference call

Repeat steps to add additional participants

During the conference, press Details softkey to view

and remove participants. The controller is indicated by

*and has the ability to remove participants on the call

by selecting Remove softkey.

Cisco IP Phone 6921 User Guide

Mute

To turn mute ON and OFF

While on call, press Mute button

Mute LED turns solid red.

To turn OFF:

Press Mute button

Divert

To send or redirect calls to voice message system

At the ringing phone:

Press Divert softkey

Directory

To use personal and corporate directory and place

calls to coworkers.

Press Contacts button and press 2

Use your keypad to enter full or partial name

Press Search softkey

Select the listing then press Dial softkey

Personal Directory must be configured via web

browser first.

Cisco IP Phone 6921 User Guide

Call History

Speed Dials

To view your call history: Missed, Placed or All calls

Press Applications button

Select Call History by pressing 1

To view Missed calls only

Press Applications button

Select Missed softkey

To view Placed calls only

When phone is idle, press the up arrow on

Navigation bar

To use speed dials (must be programmed via web

browser first)

When phone is idle, press the down arrow on

Navigation bar to see already pre-programmed

speed dials

Select Dial softkey

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