Cisco Unified 6921 Instruction manual

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26

Table of contents

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1

Cisco IP Phone 6921

Quick User Guide

UNIVERSITY OF WINNIPEG

515 Portage Ave,

Winnipeg

February 2011

Cisco IP Phone 6921 User Guide

2

Phone Model

Cisco Unified IP Phone 6921 Overview

Cisco IP Phone 6921 User Guide

3

Cisco IP Phone 6921 User Guide

4

Call Operations

Answering Calls

To answer a call

Lift the handset OR

Press flashing amber line button OR

Select Answer softkey

Second incoming call will be directed to voice

message system.

Placing Calls

To place a call

Lift handset then dial number OR

Press line button or speaker button

then dial number

Dial 4digits for internal calls

Dial 8+ number for external calls

Dial 8 1 + Long Distance number

Redial

To redial last number

Hold

Press Redial softkey

To put callers on hold and resume calls

Press Hold button

To resume:

Press flashing green line button OR

Resume softkey.

Cisco IP Phone 6921 User Guide

5

Transfer

To send your call to another number

With a caller on the line:

Press Transfer button

Enter the recipient’s extension number

Press Transfer button again (before or after

recipient answers) to complete the transfer.

Forward All

To redirect incoming calls to another number

Press Fwd All softkey

Enter the destination number OR

Select Messages button to forward all

calls to voicemail

To cancel:

Press Fwd OFF softkey

Conference

To establish a conference call with up to 6

participants

With a caller is on the line:

Press Conference button (caller is placed

on hold)

Enter participant’s phone number

Speak privately before joining the parties

Press Conference button again to join

participants to conference call

Repeat steps to add additional participants

During the conference, press Details softkey to view

and remove participants. The controller is indicated by

*and has the ability to remove participants on the call

by selecting Remove softkey.

Cisco IP Phone 6921 User Guide

6

Mute

To turn mute ON and OFF

While on call, press Mute button

Mute LED turns solid red.

To turn OFF:

Press Mute button

Divert

To send or redirect calls to voice message system

At the ringing phone:

Press Divert softkey

Directory

To use personal and corporate directory and place

calls to coworkers.

Press Contacts button and press 2

Use your keypad to enter full or partial name

Press Search softkey

Select the listing then press Dial softkey

Personal Directory must be configured via web

browser first.

Cisco IP Phone 6921 User Guide

7

Call History

Speed Dials

To view your call history: Missed, Placed or All calls

Press Applications button

Select Call History by pressing 1

To view Missed calls only

Press Applications button

Select Missed softkey

To view Placed calls only

When phone is idle, press the up arrow on

Navigation bar

To use speed dials (must be programmed via web

browser first)

When phone is idle, press the down arrow on

Navigation bar to see already pre-programmed

speed dials

Select Dial softkey