Cisco SPA525 User manual

SPA525

Quick Reference Guide

Answer a Call: Pick up the Handset, or press the Speaker button, or press the Headset

button, or press the red flashing line button or the Answer softkey.

Place a call: Pick up the Handset, press the Speaker or Headset button, or press a

green line button.

Receiving a Call: While first call is active, press the flashing red line button or Answer

softkey. The call in progress is put on hold and the incoming call is

answered.

Call Hold: To put a call on hold, press the Hold button. A series of beeps indicates

the call is on hold. To resume the call, press the flashing red line button

for the call.

Conference Call: During an active call, press the Conf button. The first call is placed on

hold. Dial the second person’s telephone number. Press the Conf button

again. All three parties are connected in the conference call. To

conference two active calls; on one of the active calls, press ConfLx.

The calls are now connected.

Call Transfer: During an active call or a call on hold, press Transfer. Enter the number

to which you want to transfer the call and press Dial. Wait for two rings

on the new call, press Transfer and wait for the person to answer

(Attended Call Transfer). For a Blind Call Transfer, press BXfer. Enter

the number to which you want to transfer the call and press Dial.

Voice Mail: To access voicemail, press the envelope key

Enter the Default Password: ________________.

Change the password (at least 3 digits)

NEW PASSWORD: __________________________

Record your name for voice portal identification (company directory)

Follow the prompts to record greeting

Note: The password will expire every 180 days

SPA525

Quick Reference Guide

BASIC CALL HANDLING

ANSWER CALL:

Pick up handset

Press ‘Answer’ soft key (on speaker)

Press the Speaker button

PLACING CALL:

Pick Up Handset and Dial the number/Dial the

number –pick up handset

Press The Speaker Or Headset Button

Press A Line Button

Press The ‘Redial’ or ‘Dial’ Softkey

Press The ‘NewCall’ Softkey

ANSWERING 2ND CALL:

Press flashing red line button

Press Hold button & answer 2nd call

CALL HOLD:

During a call, press the ‘Hold’ soft key or

depress the hold button below the soft keys.

To resume the call, press the ‘Resume’ soft key

MULTIPLE CALL HOLD:

Select the caller using the arrow on Nav Ring

Press the ‘Resume’ Softkey

TRANSFER/CONFERENCE

WARM TRANSFER:

DURING the call,

oPress ‘Trnsfer’

oDial 2nd number

oAnnounce the caller

oPress ‘Trnsfer’

BLIND TRANSFER:

DURING the call,

oPress ‘Trnsfer’

oDial number or press line key

oWait for Ring

oPress ‘Trnsfer’

TRANSFER TO VOICEMAIL:

DURING the call,

oPress ‘TrnsferVM’

oDial number or press line key

oPress ‘TrnsferVM’

CONFERENCING:

DURING the call,

oPress ‘Confrnc’

oDial 2nd number

oNow the 2nd party is active

oPress ‘Confrnc’

oAll parties are together

FEATURES

CALL PICK-UP:

Press ‘PickUp’ softkey

Dial the extension of the line to pick up

GROUP CALL PICK-UP:

Press ‘GPickUp’ softkey

Group #1: xxx

Group #2: xxx

CALL PARK:

Press ‘more’

Press ‘Park’

Note the number displayed

CALL PARK RETRIEVE:

Press ‘more’

Press ‘PickUp’ softkey

Enter same number displayed

INTERCOM:

Press ‘Intercom’ linekey

Dial # and speak

FORWARDING CALLS:

Press ‘CFwdAll’ softkey

Dial #

Press ‘EndCall’

To cancel –Press ‘CFwdAll’

VOICE MAIL

ACCESSING VOICEMAIL:

Press the ‘envelope’ button

Press ‘9’ (to access general mailbox)

VOICE MAIL NAVIGATION:

Play voice message: 1

Save message: 2

Delete message: 3

Skip forward: 5

Change Recording: 4 - 1

See the Voice Mail Guide located at

http://support.tdsmanageduc.com

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