Cisco 6821 User manual

Cisco MPP Phones

Manual Reconfiguration Guide

WARNING: THIS PROCEDURE DESCRIBES HOW TO MANUALLY RE-

CONFIGURE A CISCO MPP IP PHONE TO WORK ON THE BROADSOFT

BROADCLOUD PBX NETWORK. ONCE THIS PROCEDURE HAS BEEN

COMPLETED, ANY PRIOR CONFIGURATION SETTINGS ON THE DEVICE WILL

BE OVERRIDDEN, INCLUDING THE ADMINISTRATOR PASSWORD, AND THE

DEVICE WILL ONLY BE USABLE ON THE BROADSOFT BROADCLOUD PBX

NETWORK. THE DEVICE MUST BE RETURNED TO THE CISCO FACTORY

DEFAULT CONFIGURATION BEFORE IT CAN BE USED ON ANY NETWORK

OTHER THEN BROADSOFT BROADCLOUD PBX.

Notes:

1. For Cisco 6821, 6841, 6851, 7811, 7821, 7832, 7841, 7861, 8811, 8832,

8841, 8845, 8851, 8861 and 8865 IP Phones, please upgrade your phone to

11.2.3 MPP or higher before connecting to the BroadCloud Platform.

Procedure:

1. Factory reset the phone before attempting to connect to the BroadCloud

platform.

2. Press the setup button on the device

3. Press the down arrow till “Status”is selected and press the “Select”soft

key.

4. Press down arrow till “Network Status” is selected and press the “Select”

soft key.

5. Record the IP address under from the “IPv4 status”option.

6. From a browser on the same LAN, enter the IP address recorded in step 5

7. Click the “Admin Login” link in the top right of the page

8. Click the “Advanced”link in the top right of the page

9. Click the “Voice” tab

10.Click the “Provisioning” tab

11.Enter the following link in “Profile Rule”

Region

Device Management URL

North America

https://cisco.sipflash.com/ (See ** if problems)

Europe

https://cisco.broadcloud.eu/

Australia

https://cisco.broadcloud.com.au/

Japan

https://cisco-jp.bcld.webex.com/

12.Select “Submit All Changes” at the bottom of the page

13.Wait for about 10 minutes for the new configuration to download. The

phone will undergo a few reboot cycles for the complete configuration to

download.

Cisco MPP Phones

Manual Reconfiguration Guide

** If you are having trouble flashing your device with these URLs, please contact

your technical support team for assistance. (note the / at the end of the url, it is

required)

If the station assignment process was properly completed prior to the reboot, the

device will boot into a station specific assigned/usable state. If not, the device will

boot into a default unassigned/unusable state, and will remain in this state until the

site administrator has completed the station assignment process. If this occurs,

contact your site administrator and request that station assignment be completed for

the device in question.

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