Cisco SPA50 Series User manual

Getting Started

Understanding Your Phone Lines and Buttons

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 9

Understanding Your Phone Lines and Buttons

The parts of a SPA509G IP phone are shown in Figure 1. Other models are similar,

but might vary.

Figure 1 SPA509G Phone Components

Numbered objects in Figure 1 described in the following table.

#Phone Feature Description

1 Handset Pick up to place or answer a call.

2Message Waiting

indicator

Displays solid red when you have a new voice mail

message. Blinks red during an incoming call.

3IP phone screen Displays date and time, phone station name, line

extensions, and softkey options (except on the

Cisco SPA501G).

Getting Started

Understanding Your Phone Lines and Buttons

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 10

4 Line keys Indicates phone line status. (Not available on the

Cisco SPA502G or Cisco SPA512G.)

When lit:

Green: Line is idle.

Red (steady): Line is active or in use.

Red (flashing): Line is on hold or there is an inbound call.

Orange: Line is unregistered (cannot be used).

These keys can also be programmed by your system

administrator to perform differently than described here

or to add functions such as speed dial, call pickup, or

monitor an extension.

5Softkey buttons Press a softkey button to perform the action shown on

the label on the IP phone screen.

Note: The Cisco SPA501G has the following four buttons:

Redial—Dials the last number called.

Cancel—Cancels an action (such as a transfer).

Conference—While on a call, press to start a

conference call and dial another number. After

the second party answers, press Conference again to

create the conference.

Transfer—Transfers a call.

6Navigation button Press an arrow key to scroll left, right, up, or down

through items shown on the IP phone screen (except

on the Cisco SPA501G).

7Messages button Press to access voice mail. (This feature must be set up

by your phone system administrator).

8 Hold button Press to place a call either on hold or to resume.

NOTE SPA501 phone does not support this feature.

#Phone Feature Description

Getting Started

Understanding Your Phone Lines and Buttons

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 11

Softkey Buttons

The softkey buttons on your phone display might vary depending on your phone

model and the phone system setup. (Softkey buttons are not available on the

Cisco SPA501G.) Press the Right Arrow or Left Arrow keys on the navigation

button to view additional softkey buttons.

Below is a partial listing of softkey buttons that might be available on your phone.

You might not have all of these softkey buttons on your phone, and you might have

additional buttons that are not listed here, as your phone administrator might

provide custom softkey buttons on your phone, such as a speed dial to a company

number, or a specialized program that runs on your phone. Contact your phone

administrator for more information.

9Setup button Press to access a menu to configure features and

preferences (such as your directory, status, and speed

dials), access your call history, set up functions (such as

call forwarding), and provide phone status information.

For the Cisco SPA501G, press Setup to access the

Interactive Voice Response (IVR) menu that allows you to

perform tasks such as getting the IP address of the

phone.

10 Mute button Press to mute or unmute the phone. When phone is

muted, the button is lit red. A blinking or steady red mute

button indicates the network connection cannot be

found.

11 Volume button Press + to increase the volume and - to lower the volume

of the handset, headset, speaker when the phone is off-

hook, or ringer volume when the phone is on-hook.

12 Headset button Push to turn the headset on or off. When the headset is

on, the button is lit green.

13 Speaker button Push to turn the speaker on or off. When the speaker is

on, the button is lit green.

14 Keypad Use to dial phone numbers, enter letters, and choose

menu items.

#Phone Feature Description

Getting Started

Understanding Your Phone Lines and Buttons

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 12

Button Function

<< or >> Move left or right through an entry without deleting characters.

activ Activates screen saver mode.

add Add an entry.

bXfer Performs a blind call transfer (transferring a call without speaking to the

party to whom you are transferring the call.)

cancel Cancels any changes you have made. (Press before ok or save.)

cfwd Forwards all calls coming to your phone to a specified number.

-cfwd Clears call forwarding.

conf Initiates a conference call.

confLx Conferences active lines on the phone together.

delChr Deletes the last number or letter.

delete Deletes an entire item (for example, a number from the Call History list).

dial Dials a number.

dir Accesses phone directories.

dnd Do Not Disturb; prevents incoming calls from ringing your phone.

-dnd Clears Do Not Disturb.

edit Opens an item so that you can edit numbers or letters, or enable or

disable a feature.

grPick Allows you to answer a call ringing on an extension by discovering the

number of the ringing extension.

ignore Ignores an incoming call.

lcr Dials the Last Call Received.

miss Shows the Missed Calls list.

park Puts a call on hold at a designated “park” number. The call is parked on

the line until you unpark it or the caller disconnects. Must be configured

by your phone system administrator.

Getting Started

Understanding Your Phone Lines and Buttons

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 13

Using Keypad Shortcuts

When using the phone menus, you can use the keypad to enter the number shown

next to the menu or sub-menu item on the IP phone screen. (Not applicable to the

Cisco SPA501G.)

For example, to obtain your IP address on the Cisco SPA 504G, press the Setup

button and dial 9.

pickup Answers a call ringing on another extension by entering the extension

number.

phold Puts a call on hold on an active shared line.

redial Displays a list of recently dialed numbers.

resume Resumes a call that is on hold.

save Saves your changes.

select Selects the highlighted item on the IP phone screen.

starcode Allows you to enter a star code. See “Using Star Codes,” on page 59.

unpark Resumes a parked call.

xfer Performs a call transfer.

xferLx Transfers an active line on the phone to a called number.

y/n Enters a submenu and when pressed, toggles between Yes or No to

enable or disable an option.

Button Function

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