Cisco 8811 User manual

Your Phone

•The Cisco IP Phone 8800 Series, page 1

•New and Changed Features, page 2

•Phone Setup, page 3

•Sign into Your Extension from Another Phone, page 5

•Monitor a Coworker's Line, page 5

•Configuration Utility Page, page 6

•Buttons and Hardware, page 8

•Energy Savings, page 13

•Additional Help and Information , page 14

The Cisco IP Phone 8800 Series

The Cisco IP Phones 8811, 8841, 8851, and 8861 deliver easy-to-use, highly-secure voice communications.

Table 1: Cisco IP Phone 8800 Series Major Features

8861885188418811Features

ColorColorColorGrayscaleScreen

2100USB Ports

Cisco IP Phone 8800 Series Multiplatform Phones User Guide

8861885188418811Features

YesNoNoNoWi_Fi

YesYesNoNoBluetooth

YesYesNoNoCisco Intelligent

Proximity

To use the phone, the phone needs to be connected to a network and configured to connect to a call control

system. The phones support many functions and features, depending on the call control system. Your phone

might not have all functions available, based on the way your administrator has set up the phone.

New and Changed Features

New and Changed Features for Firmware Release 10.4(1)SR1

Updated SectionRevision

Page a Group of Phones (Multicast Paging)Added Multicast paging support

New and Changed Features for Firmware Release 10.4(1)

Updated SectionRevision

Report All Phone Issues, on page 15Added Problem Reporting Tool support

Configure a Speed Dial on a Line Key

Remove a Speed Dial from a Line Key

Added Speed-Dial support on a line key

Cisco IP Phone Key Expansion Module Setup

Overview

Cisco IP Phone 8800 Key Expansion Module Buttons

and Hardware

Adjust the Key Expansion Module Screen Brightness

Modify a Speed Dial on a Key Expansion Module

Added Key Expansion Module support

Sign into Your Extension from Another Phone, on

page 5

Sign out of Your Extension from Another Phone, on

page 5

Added Provisioning Authority support

Cisco IP Phone 8800 Series Multiplatform Phones User Guide

Your Phone

New and Changed Features

Updated SectionRevision

Monitor a Coworker's Line, on page 5Added Busy Lamp Field support

Call Park

Place a Call on Hold with Call Park

Retrieve a Call on Hold with Call Park

Updated Call Park support

Phone Setup

Typically, your administrator sets up your phone and connects it to the network. If your phone is not set up

and connected, contact your administrator for instructions.

Adjust the Handset Rest

If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the

handset rest to ensure that the receiver does not slip out of the cradle.

Cisco IP Phone 8800 Series Multiplatform Phones User Guide

Your Phone

Phone Setup

Procedure

Step 1 Remove the handset from the cradle and pull the plastic tab from the handset rest.

Step 2 Rotate the tab 180 degrees.

Step 3 Hold the tab between two fingers, with the corner notches facing you.

Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from

the top of the rotated tab.

Step 5 Return the handset to the handset rest.

Change the Viewing Angle of Your Phone

You can change the angle of the phone to eliminate glare on the screen.

Procedure

Step 1 Hold the receiver in the cradle with one hand.

Step 2 Move the footstand with the other hand to change the angle.

Step 3 (Optional) Adjust the footstand on the key expansion module and ensure that the phone and key expansion

module are stable.

Connect to the Network

Your phone needs to be connected to the telephone network.

•Wired connection—The phone is plugged into the network using an Ethernet cable.

•Wireless connection—The Cisco IP Phone 8861 connects to a Wireless Access Point using Wi-Fi. You

need an SSID, security settings, username, and password to connect to the wireless network.

Secure the Phone with a Cable Lock

You can secure your Cisco IP Phone 8800 Series with a laptop cable lock up to 20 mm wide.

Cisco IP Phone 8800 Series Multiplatform Phones User Guide

Your Phone

Change the Viewing Angle of Your Phone

Procedure

Step 1 Take the looped end of the cable lock and wrap it around the object to which you want to secure your phone.

Step 2 Pass the lock through the looped end of the cable.

Step 3 Unlock the cable lock.

Step 4 Press and hold the locking button to align the locking teeth.

Step 5 Insert the cable lock into the lock slot of your phone and release the locking button.

Step 6 Lock the cable lock.

Sign into Your Extension from Another Phone

If extension mobility is configured, you can sign into a different phone in your network and have it act the

same as your phone. After you sign in, the phone adopts your personal directory number.

Procedure

Step 1 Press Sign in.

Step 2 Enter your username and password, then press Sign in.

Sign out of Your Extension from Another Phone

Procedure

Press Sign out.

Monitor a Coworker's Line

With the busy lamp field feature, you can monitor the line status of a coworker or supervisor. This feature is

useful if you routinely handle calls for a colleague and need to see their ability to answer a call.

If this feature is configured on your phone, the following LED colors display on a line key:

•A green LED—Monitored line is available.

•A red LED—Monitored line is busy.

•A red fast blinking LED—A call is ringing to the monitored line.

•An amber LED—A configuration error occurred when this feature was being set up.

Cisco IP Phone 8800 Series Multiplatform Phones User Guide

Your Phone

Sign into Your Extension from Another Phone

On your phone, you see the caller ID for the calls that you receive. For lines that you monitor, you do not see

caller ID.

You can use this feature with speed dial or call pickup for even greater flexibility. But you may see different

icons displayed on your phone based on your combination of features. The following table shows the various

busy lamp field icons based on each feature combination.

Table 2: Busy Lamp Field Icons on the Cisco IP Phone 8800 Series

Busy Lamp Field,

Speed Dial, and Call

Pickup

Busy Lamp Field and

Call Pickup

Busy Lamp Field and

Speed Dial

Busy Lamp Field

Idle

Alerting

In call

Configuration Utility Page

You can customize some phone settings with the Configuration Utility page, which you access from your

computer. Your administrator gives you the page URL, your user ID, and password.

In the Configuration Utility page, you can control features, line settings, and phone services for your phone.

•Phone features include speed dial, do not disturb, and your personal address book.

•Line settings affect a specific phone line (directory number) on your phone. Line settings can include

call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.

If you have a Cisco IP Phone 8800 Key Expansion Module connected to your phone, you can also configure

the expansion module buttons for speed dial and other phone services.

The following table describes some specific features that you configure using the Configuration Utility page.

DescriptionFeatures

You specify the number that will receive calls when call forward is enabled on the

phone. Use the Configuration Utility page to set up more complicated call forward

functions, for example, when your line is busy.

Call forward

You assign phone numbers to speed-dial numbers so that you can quickly call that

person.

Speed dial

You assign a ringtone to a specific line.Ringtone

Cisco IP Phone 8800 Series Multiplatform Phones User Guide

Your Phone

Configuration Utility Page

DescriptionFeatures

You add a contact to your personal directory with Configuration Utility page.Personal directory

contact

Related Topics

Phone Calls with Mobile Connect

Speed Dial

Forward Calls

Speed-Dial Numbers

When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number,

the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial

9 to get an outside line, you enter the number 9 and then the number you want to dial.

You can also add other dialed digits to the number. Examples of additional digits include a meeting access

code, an extension, a voicemail password, an authorization code, and a billing code.

The dial string can contain the following characters:

•0 to 9

•pound (#)

•asterisk (*)

•comma (,)—This is the pause character, and gives a 2- second delay in the dialing. You can have several

commas in a row. For example, two commas (,,) represent a pause of 4 seconds.

The rules for dial strings are:

•Use the comma to separate the parts of the dial string.

•An authorization code must always precede a billing code in the speed-dial string.

•One comma is required between the authorization code and the billing code in the string.

•A speed-dial label is required for speed dials with authorization codes and additional digits.

Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence

is correct.

Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the

call history. If you press Redial after connecting to a destination using speed dial, the phone prompts you

to enter any required authorization code, billing code, or additional digits manually.

Note

Cisco IP Phone 8800 Series Multiplatform Phones User Guide

Your Phone

Speed-Dial Numbers

Example

To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code

and billing code, consider the following requirements:

•You need to dial 9 for an outside line.

•You want to call 5556543.

•You need to input the authorization code 1234.

•You need to input the billing code 9876.

•You must wait for 4 seconds.

•After the call is connected, you must dial the extension 56789#.

In this scenario, the speed-dial number is 95556543,1234,9876,,56789#.

Buttons and Hardware

The Cisco IP Phones 8811, 8841, 8851, and 8861 deliver easy-to-use, highly secure voice communications.

Figure 1: Cisco IP Phone 8800 Buttons and Hardware

Indicates whether you have an incoming call (flashing red) or a

new voice message (steady red).

Handset and Handset light strip1

Access your phone lines, features, and call sessions.

For more information, see Softkey, Line, and Feature Buttons,

on page 10.

Programmable feature buttons

and line buttons

Cisco IP Phone 8800 Series Multiplatform Phones User Guide

Your Phone

Buttons and Hardware

Access to functions and services.

For more information, see Softkey, Line, and Feature Buttons,

on page 10.

Softkey buttons3

Back Return to the previous screen or menu.

Navigation cluster Navigation ring and Select button—Scroll

through menus, highlight items and select the highlighted item.

Release End a connected call or session.

Back, Navigation cluster, and

Release

Hold/Resume Place an active call on hold and resume the

held call.

Conference Create a conference call.

Transfer Transfer a call.

Hold/Resume,Conference,

and Transfer

Speakerphone Toggle the speakerphone on or off. When

the speakerphone is on, the button is lit.

Mute Toggle the microphone on or off. When the

microphone is muted, the button is lit.

Headset Toggle the headset on or off. When the headset

is on, the button is lit.

Speakerphone,Mute, and

Headset

Contacts Access personal and corporate directories.

Applications Access call history, user preferences, phone

settings, and phone model information.

Messages Autodial your voice messaging system.

Contacts,Applications, and

Messages

Adjust the handset, headset, and speakerphone volume

(off hook) and the ringer volume (on hook).

Volume button8

Navigation

Use the outer ring of the Navigation cluster to scroll through menus. Use the inner Select button of the

Navigation cluster to select menu items.

Cisco IP Phone 8800 Series Multiplatform Phones User Guide

Your Phone

Navigation

If a menu item has an index number, you can enter the index number with the keypad to select the item.

Softkey, Line, and Feature Buttons

You can interact with the features on your phone in several ways:

•Softkeys, located below the screen, give you access to the function displayed on the screen above the

softkey. The softkeys change depending on what you are doing at the time. The More ... softkey shows

you that more functions are available.

•Feature and line buttons, located on either side of the screen, give you access to phone features and

phone lines.

◦Feature buttons—Used for features such as Speed dial or Call pickup, and to view your status on

another line.

◦Line buttons—Used to answer a call or resume a held call. When not used for an active call, used

to initiate phone functions, such as the missed calls display.

Feature and line buttons illuminate to indicate status:

•Green—Line is idle.

•Red, steady—Line is active or in use.

•Red, flashing—Line is on hold or there is an inbound call.

•Amber, steady—Line is unregistered (cannot be used).

Your administrator can set up some functions as softkeys or as feature buttons. You can also access some

functions with softkeys or the associated hard button.

Cisco IP Phone 8800 Series Multiplatform Phones User Guide

Your Phone

Softkey, Line, and Feature Buttons

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