Cisco 79 SERIES Installation guide
Phone features
Connecting your Phone
Handset overview
Extension mobility (Hot-Desking) –Logging in and out
Placing calls and Answering calls
Putting calls on hold
Using directories
Transferring calls
Call forwarding your extension
Conference calls
Using voicemail
Troubleshooting and Support
Easy Navigation
Context Sensitive Soft Keys.
Line Buttons.
Voicemail and Voicemail to Email*
Directories
Call capture for missed, received & placed calls.
Extension Mobility
Log into any phone, Flexible working from any office.
Call Transfer.
Between all offices.
Call Forwarding
Music on Hold
On Demand Conference Calls*
Single Number Reach - Twin with your Mobile*
* Some features depend on your Call plan
ConnectingYour Phone
1 Connect Handset.
Notes: Make sure you connect to
handset socket not headset.
Long straight part of lead goes to
phone
2 Connect Headset (Optional)
3 Connect Phone
to the Internet 4 Connect PC to the
Internet via the Phone
(Optional)
5 Connect Power Brick.
(Not required if you have a
PoE Switch)
6 Press Button to Lower
stand (Can adjust angle))
Once connected, power the phone up and it will display the following sequence
1. Cisco logo while powering up
2. “Obtaining IP Address”
3. “Attempting VPN connection”
4. “VPN connected”
5. “Registering”
Connection complete. The phone displays the correct date and time.
The phone may already be logged in for you in which case it shows your phone number and
line description and is ready to use.
If not follow the logging in instructions below.
Troubleshooting
If the sequence doesn’t complete, look at the troubleshooting section at the end of this
presentation.
Handset Overview
Your Line Button
Other Lines
and/or speed
dials
SoftKeys
Speaker Button
Voicemail
Services eg
extension
mobility
Your DDI External Number
Directories
OK/Select Button
Settings
Log in to make your phone active:
1. Press the Services button on the telephone.
2. Select extension mobility.
3. Enter your User ID and PIN (sent to you by email). If you don’t have these
4. Press ‘submit’.
5. The phone will reset after a few seconds.
6. Your personalised settings will appear.
Change Default PIN by selecting services / extension mobility / Set PIN
To Log out (Optional, phone will remain logged in unless you log in on
another phone)
1. Press the Services button on the telephone.
2. Press logout user.
3. The phone will reset to its original settings.
4. The last user ID will remain for quick re-login.
Place a call:
Option 1:Lift handset and dial as per standard phone. Dialling will be delayed to give you the
option to correct the digits dialled.
Option 2 (recommended): Start dialling on keypad. You can correct numbers with << key as
you dial. Once completed, either lift the handset or hit the Dial softkey or loudspeaker button.
Note: You will need a “9” for an outside line
Answer a call:
Option 1:Lift handset as per standard phone.
Option 2: Hit speaker or headset button.
Option 3 If the call is on another someone else’s line on your handset, hit the flashing line
button.
Place Call on Hold: Press Hold softkey.
Take Call off Hold: Press Resume softkey or flashing line button.
Press the Directories button and select the option you want:
For call history:
1. select missed, received or placed calls and then scroll down list. View details of call by pressing Details softkey.
2. Place a call to a number by highlighting the number and pressing Dial softkey or OK button
Note if you have other people’s lines on your handset you will see their missed calls.
For Personal Address Book
1. Select Personal Directory then select Personal Address Book then Log in in the same way you do for extension mobility.
2. Put in the first few letters of the person’s first or last name or nickname and then press submit. You will see a list of
matching results.
3. To add a new entry submit an empty search then press new. You must enter at least a nickname and a phone number and
then submit.
For your Personal Fast Dials:
1. Select Personal Fast Dials then highlight the number you want to call and press dial
2. To add a new entry, press Assign then select an Unassigned entry then add the number you want to store.
For the Corporate Directory (not on all systems)
Put in the first few letters of the person’s first or last name and then press search. You will see a list of matching results. If you
press search without any letters you will get all users.
To blind transfer a call:
1. During a call, press the Trnsfer soft key, the caller is placed on hold.
2. Enter the number to transfer the call to, wait until it rings then press the Trnsfer soft key to complete
the transfer.
To introduce a transferred call:
1. During a call, press the Trnsfer soft key, the caller is placed on hold.
2. Enter the number to transfer the call to, speak to the requested person and if they wish to receive the
call press the Trnsfer soft key again to complete the transfer.
3. If the person does not wish to receive the call, let them hang up or press EndCall. Press Resume or
the flashing line button to re-connected the caller
Note you can use directories to find the person to receive the transfer.
To call forward your extension:
1. Press CfwdAll softkey then enter destination extension or number. Remember to put a “9” in for
external numbers.
2. Your screen will show a message saying “Forwarded to (number)” and the top line will have a moving
arrow
3. Remove Call forward: Press CfwdAll softkey.
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