Cisco DPC3941 User manual

OL-29163-01 Rev A

Cisco Model DPC3941 DOCSIS

3.0 16x4 Wireless Residential

Voice Gateway

User Guide

Please Read

Important

Please read this entire guide. If this guide provides installation or operation

instructions, give particular attention to all safety statements included in this guide.

Notices

TrademarkAcknowledgments

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its

affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this

URL: www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable

Television Laboratories, Inc. EuroDOCSIS, EuroPacketCable, and PacketCable are

trademarks of Cable Television Laboratories, Inc. The Wi-Fi Protected Setup mark is

a mark of the Wi-Fi Alliance. Wi-Fi Protected Setup is a trademark of the Wi-Fi

Alliance.

Other third party trademarks mentioned are the property of their respective owners.

The use of the word partner does not imply a partnership relationship between

Cisco and any other company. (1110R)

PublicationDisclaimer

Cisco Systems, Inc. assumes no responsibility for errors or omissions that may

appear in this publication. We reserve the right to change this publication at any

time without notice. This document is not to be construed as conferring by

implication, estoppel, or otherwise any license or right under any copyright or

patent, whether or not the use of any information in this document employs an

invention claimed in any existing or later issued patent.

Disclaimer

The maximum performance for wireless is derived from IEEE Standard 802.11

specifications. Actual performance can vary, including lower wireless network

capacity, data throughput rate, range and coverage. Performance depends on many

factors, conditions and variables, including distance from the access point, volume of

network traffic, building materials and construction, operating system used, mix of

wireless products used, interference and other adverse conditions.

SoftwareandFirmwareUse

The software described in this document is protected by copyright law and

furnished to you under a license agreement. You may only use or copy this software

in accordance with the terms of your license agreement.

The firmware in this equipment is protected by copyright law. You may only use the

firmware in the equipment in which it is provided. Any reproduction or distribution

of this firmware, or any portion of it, without our express written consent is

prohibited.

America.

Information in this publication is subject to change without notice. No part of this

publication may be reproduced or transmitted in any form, by photocopy,

microfilm, xerography, or any other means, or incorporated into any information

retrieval system, electronic or mechanical, for any purpose, without the express

permission of Cisco Systems, Inc.

Notice to Installers

The servicing instructions in this notice are for use by qualified service personnel only. To reduce the

risk of electric shock, do not perform any servicing other than that contained in the operating

instructions, unless you are qualified to do so.

Noticeàl’attentiondesinstallateurs de réseaux câblés

Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent

exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer

aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au

fonctionnement, à moins que vous ne soyez qualifié pour ce faire.

MitteilungfürCATV-Techniker

Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes

Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine

Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind,

außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.

Aviso a los instaladores de sistemas CATV

Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de

personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice

ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a

menos que posea la cualificación necesaria para hacerlo.

20080814_Installer820_Intl

OL-29163-01 Rev

iii

Contents

IMPORTANT SAFETY INSTRUCTIONS v

United States FCC Compliance x

About This Guide xii

Chapter 1 Introducing the DOCSIS Wireless Residential Voice

Gateway 1

Introduction.............................................................................................................................. 2

What's In the Carton?.............................................................................................................. 4

Front Panel Description .......................................................................................................... 5

Top Panel Description............................................................................................................. 7

Bottom Panel Description ....................................................................................................... 8

Back Panel Description............................................................................................................ 9

Chapter 2 Installing the DOCSIS Wireless Residential Voice

Gateway 11

Installation Preparations....................................................................................................... 12

Install the Wireless Residential Voice Gateway ................................................................ 19

Configure Wireless Settings ................................................................................................. 22

MoCA Installation Guidelines ............................................................................................. 31

Chapter 3 Operation of Front Panel Indicators 35

Initial Power Up, Calibration, and Registration (AC Power applied) ........................... 36

Normal Operations (AC Power Applied) .......................................................................... 38

Special Conditions ................................................................................................................. 39

Chapter 4 Maintaining the Battery 41

Location of the Battery .......................................................................................................... 42

Battery Maintenance.............................................................................................................. 43

Contents

iv OL-29163-01 Rev

Chapter 5 Troubleshooting the DOCSIS Wireless Residential

Voice Gateway 45

Frequently Asked Questions................................................................................................ 46

Common Troubleshooting Issues........................................................................................ 52

Tips for Improved Performance ..........................................................................................54

Chapter 6 Customer Information 55

IMPORTANT SAFETY INSTRUCTIONS

OL-29163-01 Rev

IMPORTANT SAFETY INSTRUCTIONS

1) Read these instructions.

2) Keep these instructions.

3) Heed all warnings.

4) Follow all instructions.

5) Do not use this apparatus near water.

6) Clean only with dry cloth.

7) Do not block any ventilation openings. Install in accordance with the manufacturer's

instructions.

8) Do not install near any heat sources such as radiators, heat registers, stoves, or other

apparatus (including amplifiers) that produce heat.

9) Do not defeat the safety purpose of the polarized or grounding-type plug. A

polarized plug has two blades with one wider than the other. A grounding-type

plug has two blades and a third grounding prong. The wide blade or the third

prong is provided for your safety. If the provided plug does not fit into your outlet,

consult an electrician for replacement of the obsolete outlet.

10) Protect the power cord from being walked on or pinched particularly at plugs,

convenience receptacles, and the point where they exit from the apparatus.

11) Only use attachments/accessories specified by the manufacturer.

12)

Use only with the cart, stand, tripod, bracket, or table specified by the

manufacturer, or sold with the apparatus. When a cart is used, use caution

when moving the cart/apparatus combination to avoid injury from

tip-over.

13) Unplug this apparatus during lightning storms or when unused for long periods of

time.

14) Refer all servicing to qualified service personnel. Servicing is required when the

apparatus has been damaged in any way, such as a power-supply cord or plug is

damaged, liquid has been spilled or objects have fallen into the apparatus, the

apparatus has been exposed to rain or moisture, does not operate normally, or has

been dropped.

PowerSourceWarning

A label on this product indicates the correct power source for this product. Operate this product only

from an electrical outlet with the voltage and frequency indicated on the product label. If you are

uncertain of the type of power supply to your home or business, consult your service provider or your

local power company.

The AC inlet on the unit must remain accessible and operable at all times.

GroundtheProduct

WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial

cable wiring, be sure the cable system is grounded (earthed). Grounding provides

some protection against voltage surges and built-up static charges.

IMPORTANT SAFETY INSTRUCTIONS

vi OL-29163-01 Rev

OutdoorGroundingSystem

If this product connects to an outdoor antenna or cable system, be sure the antenna or cable system is

grounded (earthed). This provides some protection against voltage surges and built-up static charges.

Article 810 of the National Electric Code (NEC) ANSI/NFPA No. 70-1990, provides the following

information:

 Grounding of the mast and supporting structure

 Grounding the lead-in wire to an antenna discharge unit

 Size of the grounding conductors

 Location of the antenna-discharge unit

 Connection to grounding electrodes

 Requirements for the grounding electrodes (see the following antenna grounding diagram as

recommended by NEC ANSI/NFPA 70)

WARNING: Avoid electric shock and fire hazard! Do not locate an outside antenna

system in the vicinity of overhead power lines or power circuits. Touching power lines

or circuits might be fatal.

ProtecttheProductfromLightning

In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.

Verifythe Power Source from the On/Off Power Light

When the on/off power light is not illuminated, the apparatus may still be connected to the power

source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged

into an AC power source.

Table of contents

Other Cisco Gateway manuals

Cisco

Cisco Comcast Xfinity DPC3939 User manual

Cisco

Cisco SIEMENS HICOM 330E Installation and operating instructions

Cisco

Cisco DPC3827 User manual

Cisco

Cisco AS5400XM User manual

Cisco

Cisco DPC3825 User manual

Cisco

Cisco 3522 BRI Installation and operation manual

Cisco

Cisco Small Business Pro series Instruction Manual

Cisco

Cisco ASR 5000 Instruction Manual

Cisco

Cisco VG310 Manual

Cisco

Cisco Linksys SPA400 Operation manual

Cisco

Cisco TELEPRESENCE ISDN GATEWAYS 2.0 Reference guide

Cisco

Cisco VG450 Instruction Manual

Cisco

Cisco T3 User manual

Cisco

Cisco DPC User manual

Cisco

Cisco DPC2434 User manual

Cisco

Cisco DPC3929 User manual

Cisco

Cisco DPQ3925 User manual

Cisco

Cisco TES301 User manual

Cisco

Cisco TelePresence Advanced Media Gateway 3610 User manual

Cisco

Cisco ASR 5000 Series Instruction Manual

Cisco

Cisco ASR 5000 Instruction Manual

Cisco

Cisco EPC3925 User manual

Cisco

Cisco RF Gateway 10 How to use

Cisco

Cisco Firepower 2100 User manual

Popular Gateway manuals by other brands

LST

LST M500RFE-AS Specification sheet

Kinnex

Kinnex Media Gateway quick start guide

2N Telekomunikace

2N Telekomunikace 2N StarGate user manual

Mitsubishi Heavy Industries

Mitsubishi Heavy Industries Superlink SC-WBGW256 Original instructions

ZyXEL Communications

ZyXEL Communications ZYWALL2 ET 2WE user guide

Telsey

Telsey CPVA 500 - SIP Technical manual

RTA

RTA 460A-NNA4 Product user guide

Shaw

Shaw Gateway HDPVR user manual

ABB

ABB VSN900 Commissioning manual

Commander

Commander Pulse owner's manual

2N Telekomunikace

2N Telekomunikace ATEUS EasyGate 501309E manual

NETGEAR

NETGEAR C6300BD installation guide

Amit

Amit CDW531AM user guide

HMS

HMS Netbiter EasyConnect EC150 user manual

Huawei

Huawei EchoLife HG620 user guide

AT&T

AT&T U-verse 3801 Replacement self-installation guide

Logic IO

Logic IO RTCU MX2 turbo Technical manual

Suttle

Suttle MediaMAX MXM-521 installation instructions