Cisco DPC3827 User manual

Cisco Model DPC3827 and EPC3827

DOCSIS 3.0 8x4 Wireless

Residential Gateway User Guide

In This Document

IMPORTANT SAFETY INSTRUCTIONS ...............................................................ii

Introduction...............................................................................................................12

What's In the Carton?...............................................................................................14

Front Panel Description ...........................................................................................15

Back Panel Description ............................................................................................16

What Are the System Requirements for Internet Service?..................................18

How Do I Subscribe to High-Speed Internet Service?.........................................19

Where Is the Best Location for My DOCSIS Residential Gateway? ..................20

How Do I Mount the Modem on a Wall? (Optional)...........................................21

How Do I Connect My Gateway for Internet Service?........................................24

How Do I Configure My DOCSIS Residential Gateway?...................................26

Control Access to the Gateway...............................................................................46

Manage the Gateway................................................................................................56

Monitor Gateway Status ..........................................................................................65

Configure Wireless Settings ....................................................................................81

Configure Applications and Gaming.....................................................................93

Having Difficulty? ..................................................................................................100

Tips for Improved Performance ...........................................................................105

Front Panel LED Status Indicator Functions.......................................................106

Notices......................................................................................................................109

IMPORTANT SAFETY INSTRUCTIONS

ii 4025083 Rev A

IMPORTANT SAFETY INSTRUCTIONS

Notice to Installers

The servicing instructions in this notice are for use by qualified service personnel only. To reduce the

risk of electric shock, do not perform any servicing other than that contained in the operating

instructions, unless you are qualified to do so.

Notice à l’attention des installateurs de réseaux câblés

Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent

exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer

aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au

fonctionnement, à moins que vous ne soyez qualifié pour ce faire.

4025083 Rev A iii

Mitteilung für CATV-Techniker

Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes

Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine

Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind,

außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.

Aviso a los instaladores de sistemas CATV

Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de

personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice

ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a

menos que posea la cualificación necesaria para hacerlo.

20080814_Installer820_Intl

IMPORTANT SAFETY INSTRUCTIONS

Read these instructions.

Keep these instructions.

Heed all warnings.

iv 4025083 Rev A

Follow all instructions.

Do not use this apparatus near water.

Clean only with dry cloth.

Do not block any ventilation openings. Install in accordance with the

manufacturer's instructions.

Do not install near any heat sources such as radiators, heat registers, stoves, or

other apparatus (including amplifiers) that produce heat.

Do not defeat the safety purpose of the polarized or grounding-type plug. A

polarized plug has two blades with one wider than the other. A grounding-type

plug has two blades and a third grounding prong. The wide blade or the third

prong are provided for your safety. If the provided plug does not fit into your

outlet, consult an electrician for replacement of the obsolete outlet.

10)

Protect the power cord from being walked on or pinched particularly at plugs,

convenience receptacles, and the point where they exit from the apparatus.

11)

Only use attachments/accessories specified by the manufacturer.

12)

Use only with the cart, stand, tripod, bracket, or table specified by the

manufacturer, or sold with the apparatus. When a cart is used, use caution when

moving the cart/apparatus combination to avoid injury from tip-over.

13)

Unplug this apparatus during lightning storms or when unused for long periods

of time.

14)

Refer all servicing to qualified service personnel. Servicing is required when the

apparatus has been damaged in any way, such as a power-supply cord or plug is

damaged, liquid has been spilled or objects have fallen into the apparatus, the

apparatus has been exposed to rain or moisture, does not operate normally, or has

been dropped.

Power Source Warning

A label on this product indicates the correct power source for this product. Operate this product only

from an electrical outlet with the voltage and frequency indicated on the product label. If you are

uncertain of the type of power supply to your home or business, consult your service provider or your

local power company.

The AC inlet on the unit must remain accessible and operable at all times.

Ground the Product

WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial

cable wiring, be sure the cable system is grounded (earthed). Grounding provides

some protection against voltage surges and built-up static charges.

Protect the Product from Lightning

In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.

Verify the Power Source from the On/Off Power Light

When the on/off power light is not illuminated, the apparatus may still be connected to the power

source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged

into an AC power source.

4025083 Rev A v

Eliminate AC Power/Mains Overloads

WARNING: Avoid electric shock and fire hazard! Do not overload AC power/mains,

outlets, extension cords, or integral convenience receptacles. For products that require

battery power or other power sources to operate them, refer to the operating

instructions for those products.

Provide Ventilation and Select a Location

Remove all packaging material before applying power to the product.

Do not place this apparatus on a bed, sofa, rug, or similar surface.

Do not place this apparatus on an unstable surface.

Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation

provides proper ventilation.

Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or

other objects on top of this product.

Do not block ventilation openings.

Operating Environment

This product is designed for operation indoors with a temperature range from 32° to 104° F (0° to 40°C).

Each product should have adequate spacing on all sides so that the cooling air vents on the chassis are

not blocked.

Protect from Exposure to Moisture and Foreign Objects

WARNING: Avoid electric shock and fire hazard! Do not expose this product to

dripping or splashing liquids, rain, or moisture. Objects filled with liquids, such as

vases, should not be placed on this apparatus.

WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning.

Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning

device (dust remover) to clean this product.

WARNING: Avoid electric shock and fire hazard! Never push objects through the

openings in this product. Foreign objects can cause electrical shorts that can result in

electric shock or fire.

Service Warnings

WARNING: Avoid electric shock! Do not open the cover of this product. Opening or

removing the cover may expose you to dangerous voltages. If you open the cover, your

warranty will be void. This product contains no user-serviceable parts.

Check Product Safety

Upon completion of any service or repairs to this product, the service technician must perform safety

checks to determine that this product is in proper operating condition.

vi 4025083 Rev A

Protect the Product When Moving It

Always disconnect the power source when moving the apparatus or connecting or disconnecting

cables.

20110316_Modem No Battery_Safety

4025083 Rev A vii

United States FCC Compliance

This device has been tested and found to comply with the limits for a Class B digital device,

pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against such interference in a residential installation. This equipment generates,

uses, and can radiate radio frequency energy. If not installed and used in accordance with the

instructions, it may cause harmful interference to radio communications. However, there is

no guarantee that interference will not occur in a particular installation. If this equipment

does cause harmful interference to radio or television reception, which can be determined by

turning the equipment OFF and ON, the user is encouraged to try to correct the interference

by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

Consult the service provider or an experienced radio/television technician for help.

Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the

user's authority to operate the equipment.

The information shown in the FCC Declaration of Conformity paragraph below is a

requirement of the FCC and is intended to supply you with information regarding the FCC

approval of this device. The phone numbers listed are for FCC-related questions only and not

intended for questions regarding the connection or operation for this device. Please contact your

service provider for any questions you may have regarding the operation or installation of this device.

Declaration of Conformity

This device complies with Part 15 of FCC

Rules. Operation is subject to the following

two conditions: 1) the device may not cause

harmful interference, and 2) the device must

accept any interference received, including

interference that may cause undesired

operation.

DOCSIS Residential Gateway

Model(s): DPC3827 EPC3827

Manufactured by:

Cisco Systems, Inc.

5030 Sugarloaf Parkway

Lawrenceville, Georgia 30044 USA

Telephone: +1 770 236-1077

Canada EMI Regulation

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.

RF Exposure Statements

Note: This transmitter must not be co-located or operated in conjunction with any other

antenna or transmitter. This equipment should be installed and operated with a minimum

distance of 7.9 inches (20 cm) between the radiator and your body.

viii 4025083 Rev A

This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1

(American National Standards Institute) limits. The evaluation was based in accordance with

FCC OET Bulletin 65C rev 01.01 in compliance with Part 2.1091 and Part 15.27. The minimum

separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain

compliance.

Canada

This system has been evaluated for RF exposure for humans in reference to Canada Health

Code 6 (2009) limits. The evaluation was based on evaluation per RSS-102 Rev 4. The

minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to

maintain compliance.

20100527 FCC DSL_Domestic

4025083 Rev A ix

CE Compliance

Declaration of Conformity with Regard to the EU Directive 1999/5/EC

(R&TTE Directive)

This declaration is only valid for configurations (combinations of software, firmware and

hardware) supported or provided by Cisco Systems for use within the EU. The use of

software or firmware not supported or provided by Cisco Systems may result in the

equipment no longer being compliant with the regulatory requirements.

Note: The full declaration of conformity for this product can be found at

http://www.cisco.com/web/consumer/support/compliance_info.html.

x 4025083 Rev A

The following standards were applied during the assessment of the product against the

requirements of the Directive 1999/5/EC:

Radio: EN 300 328

EMC: EN 301 489-1 and EN 301 489-17

Safety: EN 60950 and EN 50385

The CE mark and class-2 identifier are affixed to the product and its packaging. This product

conforms to the following European directives:

-1999/5/EC

National Restrictions

This product is for indoor use only.

France

For 2.4 GHz, the output power is restricted to 10 mW EIRP when the product is used

outdoors in the band 2454 –2483.5 MHz. There are no restrictions when used in other parts

of the 2.4 GHz band. Check http://www.arcep.fr/ for more details.

Pour la bande 2,4 GHz, la puissance est limitée à 10 mW en p.i.r.e. pour les équipements

utilisés en extérieur dans la bande 2454 - 2483,5 MHz. Il n'y a pas de restrictions pour des

utilisations dans d'autres parties de la bande 2,4 GHz. Consultez http://www.arcep.fr/ pour

de plus amples détails.

Italy

This product meets the National Radio Interface and the requirements specified in the

National Frequency Allocation Table for Italy. Unless this wireless LAN product is operating

within the boundaries of the owner's property, its use requires a ―general authorization.‖

Please check http://www.comunicazioni.it/it/ for more details.

Questo prodotto è conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano

Nazionale di ripartizione delle frequenze in Italia. Se non viene installato all 'interno del

proprio fondo, l'utilizzo di prodotti Wireless LAN richiede una ―Autorizzazione Generale‖.

Consultare http://www.comunicazioni.it/it/ per maggiori dettagli.

Latvia

The outdoor usage of the 2.4 GHz band requires an authorization from the Electronic

Communications Office. Please check http://www.esd.lv for more details.

2,4 GHz frekvenču joslas izmantošanai ārpus telpām nepieciešama atļauja no Elektronisko

sakaru direkcijas. Vairāk informācijas: http://www.esd.lv.

Note: The regulatory limits for maximum output power are specified in EIRP. The EIRP level

of a device can be calculated by adding the gain of the antenna used (specified in dBi) to the

output power available at the connector (specified in dBm).

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