Cisco DPC3825 User manual

Cisco DPC3825

Installation Guide

1-888-423-2333

www.nwtel.ca/smarterwiﬁ

Connecting your Gateway

A. Disconnect your current modem from your cable outlet or splitter and from

the electrical outlet.

B. Unpack your kit. You should have:

C. Turn on your computer.

D. Now connect the existing coaxial cable coming from the wall to the cable connector

on the back of the gateway (if you have a splitter see below*).

*If you have a splitter, you will have to connect your coaxial cable using the

instructions below:

E. Hand-tighten each connector to avoid damage.

F. Plug the power cord adapter to the power connector on the back of the gateway

and into the electrical outlet. This will turn the gateway on. You can leave the

gateway plugged in when not in use.

NOTE: Do not plug any devices into your gateway until you complete the next step.

G. The ﬁrst time your gateway is connected and powered up it needs to download

software to enable the wireless functionality. This process takes approximately

ten minutes. After the download is complete, your gateway will reboot itself.

The gateway will be ready for use when the POWER, DS, US and ONLINE lights

on the front panel of the gateway stop blinking and remain on.

Establishing Wireless Connectivity

There are two methods you can use to establish wireless network connectivity; an initial

Ethernet connection (METHOD A) or by using the WiFi Protected Setup (WPS) method via

the button located on the back of the gateway (METHOD B). If you know that your network

adapter supports WPS you can use the procedure outlined in METHOD B otherwise

please follow the instructions for METHOD A.

For either method you will need to know your network SSID. Your default SSID is NWT

plus the last four digits of your Northwestel Account Number. i.e. NWT1846.

Ethernet Cable Power Supply

Coaxial Cable Coaxial Plate on Wall

Cisco DPC3825 Wireless Gateway

Cable Connection

Make sure that the cable coming from the cable outlet on your wall is plugged

into input port of the splitter and the cable going to the modem is hooked up

to the output port.

Input Port

Output Ports

METHOD A – Using Ethernet Setup

Using the supplied yellow Ethernet cable and connect your computer to Port 1

on the back of your gateway.

A. Open your favourite web browser (Internet Explorer, Firefox, Chrome, Safari, etc).

NOTE: If you use Internet Explorer please ensure that both your Security Policy

and your Privacy Policy is set to MEDIUM.

1. Type nwtel.ca/smarterwiﬁ into the browser address bar.

2. Scroll to the bottom of the page and click on the Control Panel link.

3. You should now see the Control Panel Login screen below.

NOTE: If the URL link in step 2 does not cause the Control Panel login screen

to appear, please type 192.168.12.1 into your web browser and hit enter.

4. Enter your username and password. Your username is the email address you

provided at time of order and the password is northwestel (all lowercase).

Then click Login.

5. You will now be prompted to change your password. Once you have changed

your password, you must log out and then log back in using your new password.

6. When you log into the Control Panel you will see this screen.

7. To locate the information you need to set up a wireless connection. Click on the

WiFi link under My Wireless Network located on the left side of the screen.

This opens the Wireless summary pane on the right side of your screen.

Port 1

i. You should record the SSID and key information from this screen.

The SSID is the name for your wireless network and the key is used

to prevent unauthorized access to your network.

ii. You can leave the SSID and/or the security key as they are or you can

change them to something of your choosing. If you do change either

of these please remember to click save at the top of your screen.

NOTE: Your default SSID security key is a machine-generated and has been made

available only to you. If you decide to change it, use a random generation of letters

and numbers for the best security against hackers.

8. Now log out of the Northwestel Control Panel.

9. Remove the Ethernet cable connection from your computer to the gateway.

10. On your computer, open up the appropriate Network Connection utility for your

operating system.

NOTE: For step-by-step instructions on how to do this please see the Northwestel

Cable User Guide found at http://nwtel.ca/smarterwiﬁ

11. Select your Wireless Network, enter your key and click connect. Your wireless

connection should now be established.

For information on using the Northwestel Control Panel please follow the link for Control

Panel User Guide located at the bottom of the page at http://nwtel.ca/smarterwiﬁ

METHOD B – Using WiFi Protected Setup (WPS)

1. Locate and push the WPS button on the back of your gateway.

2. The Wireless Setup light on the front panel of the gateway will ﬂash.

WPS Button

Setup Light

Northwestel’s High Speed Internet Terms of Service document is the agreement

between High Speed Internet customers and Northwestel and outlines the terms

and conditions for access to our High Speed service.

Please make sure that you have carefully read this document.

3. Using the appropriate wireless network connection utility on your computer,

select your network and click connect.

NOTE: For step-by-step instructions on how to do this please see the Northwestel

Cable User Guide found at http://nwtel.ca/smarterwiﬁ

4. Your wireless connection should now be established.

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