Canon MX920 series User manual

11/27/2018 Canon : PIXMA Manuals : MX920 series : Paper Is Jammed inside the Machine

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ER003

Paper Is Jammed inside the Machine

If the jammed paper tears and you cannot remove the paper either from the paper output slot or the

jammed paper remains inside the machine, remove the paper following the procedure below.

Important

The power cannot be turned off while the machine is sending or receiving a fax, or when the received

fax or the unsent fax are stored in the machine's memory.

Make sure if the machine completed sending or receiving all the faxes before disconnecting the power

cord.

If you unplug the power cord, all the faxes stored in the machine's memory are deleted.

Note

If you need to turn off the machine to remove jammed paper during printing, press the Stop button to

cancel print jobs before turning off the machine.

1. Turn off the machine, and unplug the power cord of the machine from the power

supply.

2. Open the document cover and the ink cover.

Important

Do not touch the clear film (A) or the white belt (B).

If the paper or your hands touch these parts and blot or scratch them, the machine can be

damaged.

11/27/2018 Canon : PIXMA Manuals : MX920 series : Paper Is Jammed inside the Machine

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3. Make sure that the jammed paper is not under the print head holder.

If the jammed paper is under the print head holder, move the print head holder to the right edge or the

left edge whichever is easier to remove the paper.

When you move the print head holder, hold the top of the print head holder and slide it slowly to the

right edge or the left edge.

4. Hold the jammed paper with your hands.

If the paper is rolled up, pull it out.

5. Pull the paper slowly not to tear it, then pull the paper out.

Keep an angle of the paper about 45 degrees and pull it slowly.

11/27/2018 Canon : PIXMA Manuals : MX920 series : Paper Is Jammed inside the Machine

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6. Make sure that all the jammed paper is removed.

If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove

the piece of paper if it remains.

Does the piece of paper remain under the print head holder?

Does the little piece of paper remain inside the machine?

Does the piece of paper remain in the right side or the left side space (C) inside the machine?

7. Close the ink cover and the document cover.

All print jobs in the queue are canceled. Reprint if necessary.

Note

When reloading the paper, confirm that you are using the paper suited for printing and are loading

it correctly. If the message about paper jam is displayed on the LCD of the machine or on the

computer screen when you resume printing after removing all the jammed paper, a piece of paper

may remain inside the machine. In this case, confirm that no piece of paper remains inside the

machine.

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues

after removing the paper, contact the service center.

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