Canon MX920 series User manual

11/27/2018 Canon : PIXMA Manuals : MX920 series : Paper Is Jammed inside the Machine

https://ugp01.c-ij.com/ij/webmanual/ErrorCode/MX920%20series/EN/ERR/ERR_Other0100.html#wp1239003 1/3

ER003

Paper Is Jammed inside the Machine

If the jammed paper tears and you cannot remove the paper either from the paper output slot or the

jammed paper remains inside the machine, remove the paper following the procedure below.

Important

The power cannot be turned off while the machine is sending or receiving a fax, or when the received

fax or the unsent fax are stored in the machine's memory.

Make sure if the machine completed sending or receiving all the faxes before disconnecting the power

cord.

If you unplug the power cord, all the faxes stored in the machine's memory are deleted.

Note

If you need to turn off the machine to remove jammed paper during printing, press the Stop button to

cancel print jobs before turning off the machine.

1. Turn off the machine, and unplug the power cord of the machine from the power

supply.

2. Open the document cover and the ink cover.

Important

Do not touch the clear film (A) or the white belt (B).

If the paper or your hands touch these parts and blot or scratch them, the machine can be

damaged.

11/27/2018 Canon : PIXMA Manuals : MX920 series : Paper Is Jammed inside the Machine

https://ugp01.c-ij.com/ij/webmanual/ErrorCode/MX920%20series/EN/ERR/ERR_Other0100.html#wp1239003 2/3

3. Make sure that the jammed paper is not under the print head holder.

If the jammed paper is under the print head holder, move the print head holder to the right edge or the

left edge whichever is easier to remove the paper.

When you move the print head holder, hold the top of the print head holder and slide it slowly to the

right edge or the left edge.

4. Hold the jammed paper with your hands.

If the paper is rolled up, pull it out.

5. Pull the paper slowly not to tear it, then pull the paper out.

Keep an angle of the paper about 45 degrees and pull it slowly.

11/27/2018 Canon : PIXMA Manuals : MX920 series : Paper Is Jammed inside the Machine

https://ugp01.c-ij.com/ij/webmanual/ErrorCode/MX920%20series/EN/ERR/ERR_Other0100.html#wp1239003 3/3

Page top

6. Make sure that all the jammed paper is removed.

If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove

the piece of paper if it remains.

Does the piece of paper remain under the print head holder?

Does the little piece of paper remain inside the machine?

Does the piece of paper remain in the right side or the left side space (C) inside the machine?

7. Close the ink cover and the document cover.

All print jobs in the queue are canceled. Reprint if necessary.

Note

When reloading the paper, confirm that you are using the paper suited for printing and are loading

it correctly. If the message about paper jam is displayed on the LCD of the machine or on the

computer screen when you resume printing after removing all the jammed paper, a piece of paper

may remain inside the machine. In this case, confirm that no piece of paper remains inside the

machine.

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues

after removing the paper, contact the service center.

Other manuals for MX920 series

Table of contents

Other Canon Printer manuals

Canon

Canon i860 Series User manual

Canon

Canon PIXMA MX432 Instruction Manual

Canon

Canon iPF610 - imagePROGRAF Color Inkjet Printer User manual

Canon

Canon PIXMA G7070 Setup guide

Canon

Canon PIXMA MP499 User manual

Canon

Canon PIXMA MP530 User manual

Canon

Canon PIXMA MG5600 Series Configuration guide

Canon

Canon imageCLASS LBP161dn+ User manual

Canon

Canon imageRUNNER ADVANCE DX C5870i User manual

Canon

Canon iP1600 - PIXMA Color Inkjet Printer Manual

Canon

Canon i560 Series User manual

Canon

Canon Satera LBP-3700 User manual

Canon

Canon imageFORMULA R30 User manual

Canon

Canon PIXMA GM4000 Series User manual

Canon

Canon PIXMA MX310 series User manual

Canon

Canon PIXMA G2070 Series Setup guide

Canon

Canon MG8100 series User manual

Canon

Canon iPF8400SE imagePROGRAF User manual

Canon

Canon PIXMA TS6100 series User manual

Canon

Canon PIXMA G4410 Series User manual

Canon

Canon Color imageCLASS LBP7200Cdn User manual

Canon

Canon PIXMA G3770 User manual

Canon

Canon S630 User manual

Canon

Canon iPF5100 - imagePROGRAF Color Inkjet Printer User manual

Popular Printer manuals by other brands

Lexmark

Lexmark 1400 Series Manual

Evolis

Evolis Elypso user guide

Kyocera

Kyocera FS-9530DN specification

Samsung

Samsung BIXOLON SRP-350plusF user manual

Dell

Dell Color Laser Printer 2130cn user guide

Tektronix

Tektronix Phaser 840 user guide

Epson

Epson ET-7750 Programming guide

Eltron

Eltron P210 Guide manual

Ricoh

Ricoh MD-P1 Service manual

Epson

Epson SC-F7100 series user guide

Epson

Epson Stylus C40UX Service manual

IRA3D

IRA3D POETRY4 Original instructions

Ricoh

Ricoh Aficio AP400 operating instructions

BIXOLON

BIXOLON SRP-352plusV user manual

Epson

Epson Stylus Photo PX700W Basic operation guide

Ricoh

Ricoh SP204SF user guide

Star Micronics

Star Micronics futurePRNT TSP100 Hardware manual

Epson

Epson TM-TM88V-i Technical reference guide