Canon ImageRUNNER User manual

Canon imageRUNNER

Knowledge Module

for PATROL

User’s Guide

guide.book Page i Friday, January 25, 2002 4:01 PM

ii Preface

This manual may not be reproduced in any form, in whole or part,

without the prior written consent of Canon Development Americas, Inc.

Trademark Acknowledgments

BMC Software is a trademark and PATROL is a registered trademark of

BMC Software, Inc.

Microsoft, Windows, and Windows NT are registered trademarks of

Microsoft Corporation.

Novell and NetWare are registered trademarks, and IPX/SPX is a

trademark, of Novell, Inc.

All product and company names mentioned herein may be trademarks of

their respective owners.

guide.book Page ii Friday, January 25, 2002 4:01 PM

Canon imageRUNNER Knowledge Module for PATROL 1

1Canon imageRUNNER

Knowledge Module for PATROL

❏Introduction................................................................................................. 2

• Supported Canon Printers ................................................................. 2

• Supported Network Protocols........................................................... 2

• About This Guide................................................................................ 2

❏System Requirements ................................................................................ 4

❏Before You Begin Installing Canon KM.................................................. 4

❏Installing the Canon KM Software .......................................................... 5

• Uninstalling Canon KM ..................................................................... 6

❏Monitoring Your Printer Status................................................................ 7

• Performing Printer Tasks ................................................................... 8

❏Defining Discovery Settings ..................................................................... 9

• Specifying the Search Preference .................................................... 11

• Specifying IP Addresses to Ping ..................................................... 12

• Specifying Discovery of IP Devices Only ...................................... 12

• Discovering Non-Canon Devices.................................................... 13

• Managing a Maximum Number of Devices.................................. 13

• Manually Starting and Stopping the Discovery Cycle ................ 13

❏Appendix: Technical Notes..................................................................... 14

❏Index........................................................................................................... 15

guide.book Page 1 Friday, January 25, 2002 4:01 PM

2 Canon imageRUNNER Knowledge Module for PATROL

Introduction 0

The Canon imageRUNNER Knowledge Module (also referred to in this

guide as Canon KM) is a management tool that fits within PATROL by

BMC Software, enabling you to monitor your Canon network printers

and standard MIB (non-Canon) devices.

Supported Canon Printers 0

Currently, Canon KM supports and monitors the following Canon

printers:

❏imageRUNNER 210

❏imageRUNNER 330-400

❏imageRUNNER 600-550-60

❏imageRUNNER 3250

❏imageRUNNER 5000-6000.

Supported Network Protocols 0

Canon KM supports the following network protocols: TCP/IP and

AppleTalk.

About This Guide 0

This guide assumes you are familiar with PATROL, and its Agent and

Console components and knowledge modules. The guide also assumes

you are familiar with the features of your Canon printer.

guide.book Page 2 Friday, January 25, 2002 4:01 PM

Canon imageRUNNER Knowledge Module for PATROL 3

Conventions Used in This Guide

The following types of formatting identify specific types of information

provided in this guide.

Italicized text Used to stress the importance of a word

or phrase, or to refer to the title of

another guide. For example:

You cannot access the dialog box....

-or-

...the Microsoft Windows User’s Guide....

Text in quotation marks Used to refer to the title of a section

within the guide. For example:

...the “Installing the Software” section....

Click, double-click Use of the word click or double-click

provides instructions for selecting or

choosing a command or option,

generally with a mouse. For example:

Click OK to continue.

Monospaced text Used for commands you might type

when installing the software, or system

messages that may display on your

screen. For example:

A:\SETUP

Capitalization Used for all the key words in the name

or title of an option on the screen. For

example:

In the dialog box, click Image Type to

set....

guide.book Page 3 Friday, January 25, 2002 4:01 PM

4 Canon imageRUNNER Knowledge Module for PATROL

System Requirements 0

To successfully install and operate Canon KM, your system environment

must meet the following requirements:

❏Processor:

300-MHz or greater Intel Pentium (or compatible)

❏Operating System:

Windows NT 4.0 with Service Pack 6a or later, or Windows 2000

❏Memory:

64MB minimum. 128MB recommended.

❏Disk Space:

10MB or greater for Canon KM and supporting files

❏Installed Software:

• PATROL by BMC Software, Inc. version 3.3 or later

(based on your Windows operating system)

• Internet Explorer version 5.0 or later.

Before You Begin Installing Canon KM 0

To help ensure a successful installation of Canon KM, prepare your

system environment.

❏Make sure PATROL (Agent and Console components) is properly

installed on your systems, including the setup of any required

information (such as user account and password).

❏Log onto your system using the PATROL user account that was set up

with the advanced right “Act as part of operating system”.

❏If open, close PATROL Console.

PATROL Console should not be open during the installation of

Canon KM.

guide.book Page 4 Friday, January 25, 2002 4:01 PM

Canon imageRUNNER Knowledge Module for PATROL 5

❏Verify the folder in which PATROL is installed.

Canon KM must be installed on each system with PATROL Agent or

Console. Although the system should detect the appropriate folder

automatically when you install Canon KM, you need to make certain

that Canon KM is installed in the same folder as PATROL.

Installing the Canon KM Software 0

After you have completed the initial preparations, you are ready to begin

the installation of the Canon KM software. After the installation, you

need to load the Canon printer knowledge module into PATROL.

To install the Canon KM software:

1. Insert the installation disk into your disk drive.

2. On the installation disk, run setup.exe.

3. When the installation wizard appears, follow the on-screen

instructions.

When prompted, make sure the folder containing the installation of

PATROL is specified for the installation of the Canon KM software.

4. If prompted, restart your system.

The installation program determines if your system needs to be

restarted before the Canon KM software can operate properly.

To load the Canon printer knowledge module:

1. Open the PATROL Operator Console.

2. On the File menu, click Load KM.

3. In the Load KM dialog box, click Canon_Printer.kml. Then, click

Open.

You can view the loaded knowledge module on the KM tab.

guide.book Page 5 Friday, January 25, 2002 4:01 PM

6 Canon imageRUNNER Knowledge Module for PATROL

To ensure that the Canon KM software installed and the Canon

printer knowledge module loaded successfully, check the display on

the Desktop tab. For details, see the “Monitoring Your Printer Status”

section.

Uninstalling Canon KM 0

If you need to remove the Canon KM software at some time, you must

unload the Canon printer knowledge module from PATROL first.

To unload the Canon printer knowledge module:

1. Open the PATROL Operator Console.

2. On the KM tab, under the Knowledge Module and Application

Classes folders, right-click each application class beginning with

CANON_. Then, click Delete.

3. In the Unload Application Type dialog box, click Yes.

guide.book Page 6 Friday, January 25, 2002 4:01 PM

Canon imageRUNNER Knowledge Module for PATROL 7

To remove the Canon KM software:

Use Add/Remove Programs in the Windows Control Panel to remove

Canon imageRUNNER Knowledge Module for PATROL.

Alternatively, you can run setup.exe on your installation disk. When

prompted, click to uninstall or remove the software.

Monitoring Your Printer Status 0

With the Canon KM software and Canon printer knowledge module

installed and loaded properly, use the PATROL Operator Console to view

and monitor the status of your Canon printer.

Using a tree structure, the Desktop tab displays the available Canon

printer classes and the respective printers for each class.

For each available printer, you can view and monitor the printer features

and the respective status for each feature.

Printer Within a Class

Canon Printer

Knowledge Module

Printer Class

guide.book Page 7 Friday, January 25, 2002 4:01 PM

8 Canon imageRUNNER Knowledge Module for PATROL

Performing Printer Tasks 0

As needed, perform a number of tasks for a managed printer. Among

these printer tasks, if available, enable the display of general or discovery-

specific debug messages in the System Output Window, if advised by

Technical Support to troubleshoot a problem.

To display the copyright and version for Canon KM:

On the Desktop tab, right-click the specific printer. Click KM Commands,

and then click About.

To reboot a printer:

On the Desktop tab, right-click the specific printer. Click KM Commands,

and then click Reboot.

To refresh the printer parameters:

On the Desktop tab, right-click the specific printer. Click KM Commands,

and then click Refresh Parameters.

To print a test page:

On the Desktop tab, right-click the specific printer. Click KM Commands,

and then click Test Print.

Printer Class

Printer Within a Class

Printer Feature

and Status

guide.book Page 8 Friday, January 25, 2002 4:01 PM

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