Canon ImageRUNNER ADVANCE DX C357iF Installation guide

FAQ Guide

What is

Your Question?

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Please read "Important Safety Instructions" before

operating this product. ⇒P.40

After you finish reading this guide, store it in a safe

place for future reference.

The information in this document is subject to change

without notice.

https://oip.manual.canon/

Paper Jams Occur . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Paper Jams Occur Frequently . . . . . . . . . . . . . . . . . . 21

If Paper Jams Occur P.

Check the Following First . . . . . . . . . . . . . . . . . . . . . . . 6

The Machine Does Not Respond to the

Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

The Authentication Screen (Logon Screen) Is

Displayed and You Cannot Go Further. . . . . . . . . 7

If You Cannot Send Documents to a Server

Using [Scan and Send] . . . . . . . . . . . . . . . . . . . . . . . 26

Stopping Scanning/Faxing. . . . . . . . . . . . . . . . . . . . . 26

Scanned Documents Cannot Be E-Mailed. . . . . . 27

If You Cannot Send/Forward Faxes. . . . . . . . . . . . . 28

If You Cannot Receive Faxes . . . . . . . . . . . . . . . . . . . 29

The Machine Does Not

Operate P. 6

Scan/Fax Cannot Be

Performed Successfully

Loading Paper in the Paper Drawer . . . . . . . . . . . . . 8

When You Have Loaded a Different Type of

Paper than the Preset One . . . . . . . . . . . . . . . . . . . . 9

Loading Paper in the Multi-Purpose Tray. . . . . . . 10

Loading Paper with Printed Logos . . . . . . . . . . . . . 12

Loading Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

How to Load Paper P.

What's Your Problem?

Contents

Canceling Copy/

Print Jobs P.30

Installing the

Printer Driver P.31

Replacement Parts P.32

An Error Screen is

Displayed P.34

Images Are Shifted/Slanted. . . . . . . . . . . . . . . . . . . . 16

Irregularities Appear in Images/

Images Are Faint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Black Streaks Appear in Images . . . . . . . . . . . . . . . . 17

White Streaks/Color Streaks Appear in Images

. . . 18

Bleed-through Occurs . . . . . . . . . . . . . . . . . . . . . . . . . 19

Printing Results Are

Not Satisfactory P.

Loading Paper or Paper

Settings Cannot Be Done

Successfully

Illustrated Index P.36

Appendix P.40

You Can Consult the User's Guide! . . . . . . . .49

If You Notice a Search Number. . . . . . . . . . . .49

Do You Want to

Know More? P.49

Paper Is Not Fed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

If the "Load paper." Message Is Displayed . . . . . . 23

Printing Cannot Be Performed on the

Expected Side of Paper. . . . . . . . . . . . . . . . . . . . . . . 24

Printing Cannot Be Performed with the

Expected Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

In Two-Sided Printing, the Print Direction Differs

between the Front and Back Sides of the

Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Check the Following First

Is a message displayed on the touch

panel display?

MessageSimple Message

NOTE

If an error message is displayed P.34

Check 1

Is the main power indicator Off?

If the main power indicator does not light

when you turn the main power ON, check

the power plug.

Main power indicator

I(ON)

* Note that the power plug or outlet may be

different in shape depending on the region.

Check 3

Is sleep mode activated?

Tap the touch panel

display to cancel Sleep

mode.

Check 2

Is the machine correctly connected to

the computer?

Check the network connection.

108A-006

Setting up the Network Environment

User's Guide

How to use the search number P.49

Check 4

The Machine Does Not Operate

Check the Following First

The Machine Does Not Respond to the Computer/The Authentication Screen (Logon Screen) Is Displayed and You Cannot Go Further

Set the IP address again.

0YAS-00K

Setting an IP Address

User's Guide

How to use the search number P.49

Solution 3

Restart the machine.

1. Press the main power switch to turn off the

machine.

CAUTION!

Note that turning OFF the machine deletes the

data that is waiting to be printed.

2. Check that the main power indicator has turned

off.

3. Press the power switch again.

Install the printer driver again.

NOTE

For more information P.31

Solution 1

Solution 2

The Machine Does Not Respond

to the Computer

The Authentication Screen

(Logon Screen) Is Displayed

and You Cannot Go Further

Log on to the machine using a

registered user ID.

To continue the operation when the

authentication screen (logon screen) is

displayed, it is necessary to log on with a

registered user ID.

108A-022

Logging into the Machine

User's Guide

How to use the search number P.49

Solution

Loading Paper in the Paper Drawer

How to Load Paper

Loading Paper in the Paper

Drawer

2Slide the light blue knobs to adjust the positions

of the paper guides.

Align the protrusion to the

appropriate paper size marking.

POINT

• When loading A5 or A6 size paper, attach the

A5/A6 Attachment to the left paper guide.

When loading A5R size paper, you do not need

to attach the A5/A6 Attachment.

A5/A6 Attachment

• If you are not using the A5/A6 Attachment, put

it back into the dedicated storing space inside

the paper drawer.

• When loading paper of a size larger than 11 3/4"

(298.5 mm), remove the A5/A6 Attachment from

inside the paper drawer. When loading paper

of 11 3/4" (298.5 mm) or smaller in size, place

the A5/A6 Attachment back into the dedicated

storing space inside the paper drawer.

3First fan the paper stack well and then load it.

Make sure that this line

is not exceeded.

The print side face up

Paper

Envelope

ISO-C5

4Place the paper drawer back into the machine.

CAUTION!

Be careful not to get your fingers caught

between the paper drawer and the machine.

POINT

When you have changed the paper size, replace

the paper size label with an appropriate one, as

necessary. P.36

When you have loaded a different type of paper

than the preset one, be sure to change the paper

type setting. P. 9

When you have loaded A5, A6, or

custom size paper

Specify the paper size manually.

0YAS-02E

Specifying Paper Size and Type in

the Paper Drawer

User's Guide

How to use the search number P.49

Loading Paper in the Paper Drawer/When You Have Loaded a Different Type of Paper than the Preset One

To change the paper size series

1. Attach or remove the A4 Feeder

Attachments depending on the size

series of the paper to load.

When using A4 paper

When using LTR or LGL paper

2. Change the paper size series setting

using [Paper Size Group for Auto

Recognition in Drawer].

140K-0S1

Paper Settings

User's Guide

How to use the search number P.49

AVPP-TBM

Available Paper

How to use the search number P.49

For available paper, see the following.

When You Have Loaded a Different

Type of Paper than the Preset One

2Press [Preferences] [Paper Settings] [Paper

Settings].

Select the

paper source.

POINT

Any paper source other than is optional.

For more information User's Guide

POINT

If the displayed paper size is different from the

loaded paper size, adjust the paper guides.

2. Press [Set].

Press

1. Check the

paper size.

When You Have Loaded a Different Type of Paper than the Preset One/Loading Paper in the Multi-Purpose Tray

How to Load Paper

CAUTION!

Make sure to select paper type that matches the

basis weight of the loaded paper.

2. Press [OK].

6Press [OK].

1. Select the

paper type.

CAUTION!

When using coated paper or paper that does

not feed well, load one sheet at a time.

2Adjust the position of the paper guides.

Align the paper

guides to the paper

size markings.

Tray extension

POINT

Pull out the tray extension when loading large-

sized paper.

3Fan the paper stack well, align the edges on a

flat surface, and then load it.

Make sure that this line is not exceeded.

The print side face down

Loading Paper in the Multi-

Purpose Tray

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