Canon ImageRUNNER ADVANCE DX C478iZ Installation guide

FT6-2695 (000) 　　XXXXXXXXXX 　　　Copyright CANON INC. 2021 　　PRINTED IN JAPAN

FAQ Guide

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Please read "Important Safety Instructions" before

operating this product. P.38

After you finish reading this guide, store it in a safe

place for future reference.

The information in this document is subject to change

without notice.

https://oip.manual.canon/

Paper Jams Occur .............................18

Paper Jams Occur Frequently ..................19

If Paper Jams Occur P.

Check the Following First.......................6

The Machine Does Not Respond to the

Computer.....................................7

The Authentication Screen (Logon Screen) Is

Displayed and You Cannot Go Further.........7

If You Cannot Send Documents to a Server

Using [Scan and Send] .......................24

Stopping Scanning/Faxing. . . . . . . . . . . . . . . . . . . . . 24

Scanned Documents Cannot Be E-Mailed......25

If You Cannot Send/Forward Faxes.............26

If You Cannot Receive Faxes ...................27

The Machine Does Not

Operate P. 6

Scan/Fax Cannot Be

Performed Successfully

Loading Paper in the Paper Drawer . . . . . . . . . . . . . 8

When You Have Loaded a Dierent Type of

Paper than the Preset One ....................8

Loading Paper in the Multi-Purpose Tray ........9

Loading Paper with Printed Logos .............11

Loading Envelopes ............................12

How to Load Paper P.

What's Your Problem?

Contents

Images Are Shifted/Slanted....................14

Irregularities Appear in Images/

Images Are Faint .............................14

Black Streaks Appear in Images ................15

White Streaks/Color Streaks Appear in Images

...16

Bleed-through Occurs .........................17

Printing Results Are

Not Satisfactory P.

Loading Paper or Paper

Settings Cannot Be Done

Successfully

Paper Is Not Fed ...............................20

If the "Load paper." Message Is Displayed ......21

Printing Cannot Be Performed on the

Expected Side of Paper.......................22

Printing Cannot Be Performed with the

Expected Size ................................22

In Two-Sided Printing, the Print Direction Diers

between the Front and Back Sides of the

Paper ........................................23

Canceling Copy/Print Jobs 28

Installing the Printer Driver 29

Replacement Parts 30

An Error Screen is Displayed 32

Illustrated Index 34

Appendix 38

Do You Want to Know More?

You Can Consult the User's Guide!.................43

Check the FAQ Page on the Web! .................43

Checking

with a Smartphone

You can display a QR code on the

touch panel display for viewing the

FAQ page on the Web.

Press [Tutorial/FAQ] [FAQ].

Check the Following First

Is a message displayed on the touch

panel display?

MessageSimple Message

NOTE

If an error message is displayed P.32

Check 1

Is the main power indicator O?

If the main power indicator does not light

when you turn the main power ON, check

the power plug.

Main power indicator

I(ON)

Check 3

Is sleep mode activated?

Tap the touch panel

display to cancel Sleep

mode.

Check 2

Is the machine correctly connected to

the computer?

Check the network connection.

0YRY-006

Setting up the Network Environment

User's Guide

How to use the search number P.43

Check 4

The Machine Does Not Operate

Check the Following First



The Machine Does Not Respond to the Computer/The Authentication Screen (Logon Screen) Is Displayed and You Cannot Go Further

Set the IP address again.

0YAS-00K

Setting an IP Address

User's Guide

How to use the search number P.43

Solution 3

Restart the machine.

1. Press the main power switch to turn o the

machine.

CAUTION!

Note that turning OFF the machine deletes the

data that is waiting to be printed.

2. Check that the main power indicator has turned

o.

3. Press the power switch again.

Install the printer driver again.

NOTE

For more information P.29

Solution 1

Solution 2

The Machine Does Not Respond

to the Computer

The Authentication Screen

(Logon Screen) Is Displayed

and You Cannot Go Further

Log on to the machine using a

registered user ID.

To continue the operation when the

authentication screen (logon screen) is

displayed, it is necessary to log on with a

registered user ID.

0YRY-022

Logging into the Machine

User's Guide

How to use the search number P.43

Solution



Loading Paper in the Paper Drawer / When You Have Loaded a Dierent Type of Paper than the Preset One

How to Load Paper

When You Have Loaded a Dierent

Type of Paper than the Preset One

Loading Paper in the Paper

Drawer

2Slide the light blue knobs to adjust the positions

of the paper guides.

Align the protrusion to the

appropriate paper size marking.

3First fan the paper stack well and then load it.

Make sure that this

line is not exceeded.

The print side

face up

4Place the paper drawer back into the machine.

CAUTION!

Be careful not to get your ngers caught

between the paper drawer and the machine.

POINT

When you have changed the paper size, replace

the paper size label with an appropriate one, as

necessary. P.34

When you have loaded a dierent type of paper

than the preset one, be sure to change the paper

type setting. on the right half of this page

2Press [Preferences] [Paper Settings] [Paper

Settings].

POINT

Any paper source other than is optional.

For more information User's Guide

POINT

If the displayed paper size is dierent from the

loaded paper size, adjust the paper guides.

2. Press [Set].

Press

Select the

paper source.

1. Check the

paper size.



When You Have Loaded a Dierent Type of Paper than the Preset One/Loading Paper in the Multi-Purpose Tray

CAUTION!

Make sure to select paper type that matches the

basis weight of the loaded paper.

2. Press [OK].

6Press [OK].

When you have loaded custom size

paper

Specify the paper size manually.

0YAS-02E

Specifying Paper Size and Type in

the Paper Drawer

User's Guide

How to use the search number P.43

1. Select the

paper type.

AVPP-TBM

Available Paper

How to use the search number P.43

For available paper, see the following.

CAUTION!

When using coated paper or paper that does

not feed well, load one sheet at a time.

2Adjust the position of the paper guides.

Align the paper

guides to the paper

size markings.

Tray extension

POINT

Pull out the tray extension when loading large-

sized paper.

3Fan the paper stack well, align the edges on a

at surface, and then load it.

Make sure that this line is not exceeded.

The print side face down

Loading Paper in the Multi-

Purpose Tray



Loading Paper in the Multi-Purpose Tray

How to Load Paper

When you have loaded custom size

paper

Specify the paper size manually.

0YAS-02F

Specifying Paper Size and Type in the

Multi-purpose Tray

User's Guide

How to use the search number P.43

Printing on the back side of printed

paper

1. Load paper in the multi-purpose tray the

print side face down.

2. In the [Paper Type] selection screen,

press [2nd Side of 2-Sided Page].

CAUTION!

For this operation, paper can only be loaded

in the multi-purpose tray.

POINT

You can use only paper printed with this

machine.

If the paper type setting does not match

the paper you have loaded

Change the setting manually.

3Press [OK].

1. Select the

paper size.

2. Press

Press

2. Press

1. Select the

paper type.

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