Canon Imagerunner advance C5560i Installation guide

CANON INC.

30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo

146-8501, Japan

CANON U.S.A., INC.

One Canon Park, Melville, NY 11747, U.S.A.

CANON CANADA INC.

8000 Mississauga Road Brampton ON L6Y 5Z7,

Canada

CANON EUROPA N.V.

Bovenkerkerweg 59, 1185 XB Amstelveen, The

Netherlands

(See http://www.canon-europe.com/ for details

on your regional dealer)

CANON AUSTRALIA PTY. LTD

Building A, The Park Estate, 5 Talavera Road,

Macquarie Park, NSW 2113, Australia

CANON CHINA CO., LTD

2F Jinbao Building No.89 Jinbao Street,

Dongcheng District, Beijing 100005, China

CANON SINGAPORE PTE. LTD.

1 Fusionopolis Place, #15-10, Galaxis, Singapore

138522

What is

Your Question?

FAQ Guide

FT6-2055 (000) XXXXXXXXXX Copyright CANON INC. 2017 PRINTED IN CHINA

Imprimé en CHINE

English P.3

Español P.51

FAQ Guide

What is

Your Question?

English

Español

Please read "Important Safety Instructions" before

operating this product. P.40

After you finish reading this guide, store it in a safe

place for future reference.

The information in this document is subject to change

without notice.

You can access canon.com/oip-manual

to read the User's Guide that describes all

functions of this machine.

Paper Jams Occur .............................20

Paper Jams Occur Frequently . . . . . . . . . . . . . . . . . . 21

If Paper Jams Occur P.

Check the Following First . . . . . . . . . . . . . . . . . . .6

The Machine Does Not Respond to the

Computer .....................................7

The Authentication Screen (Logon Screen) Is

Displayed and You Cannot Go Further . . . . . . . . . 7

If You Cannot Send Documents to

a Server Using [Scan and Send] . . . . . . . . . . . . . . . 26

Stopping Scanning/Faxing. . . . . . . . . . . . . . . . . . . . . 26

Scanned Documents Cannot Be E-Mailed . . . . . . 27

If You Cannot Send/Forward Faxes . . . . . . . . . . . . . 28

If You Cannot Receive Faxes . . . . . . . . . . . . . . . . . . . 29

The Machine Does Not

Operate P.6

Scan/Fax Cannot Be

Performed Successfully

Loading Paper in the Paper Drawer 1 . . . . . . . . . . . 8

Loading Paper in the Paper Drawer 2 . . . . . . . . . . . 8

When You Have Loaded a Dierent Type of

Paper than the Preset One . . . . . . . . . . . . . . . . . . . . 9

Loading Paper in the Multi-Purpose Tray . . . . . . . 10

Loading Paper with Printed Logos . . . . . . . . . . . . . 12

Loading Envelopes ............................13

How to Load Paper P.

What's Your Problem?

Contents

Canceling Copy/

Print Jobs P.30

Installing the

Printer Driver P.31

Replacement Parts P.32

An Error Screen is

Displayed P.34

Images Are Shifted/Slanted . . . . . . . . . . . . . . . . . . . . 16

Irregularities Appear in Images/Images

Are Faint .....................................16

Black Streaks Appear in Images . . . . . . . . . . . . . . . . 17

White Streaks/Color Streaks Appear

in Images ....................................18

Bleed-through Occurs . . . . . . . . . . . . . . . . . . . . . . . . . 19

Printing Results Are

Not Satisfactory P.

Loading Paper or Paper

Settings Cannot Be Done

Successfully

Illustrated Index P.36

Appendix P.40

You Can Consult the User's Guide! . . . . . . . .49

If You Notice a Search Number . . . . . . . . . . . .49

Do You Want to

Know More? P.49

Paper Is Not Fed ...............................22

If the "Load paper." Message Is Displayed . . . . . . 23

Printing Cannot Be Performed on the Expected

Side of Paper .................................24

Printing Cannot Be Performed with the

Expected Size ................................24

In Two-Sided Printing, the Print Direction Diers

between the Front and Back Sides of the Paper

. . . 25

Check the Following First

Is a message displayed on the touch

panel display?

Message

Simple Message

N O T E

If an error message is displayed P.34

Check 1

Is the main power indicator O?

If the main power indicator does not light

when you turn the main power ON, check

the power plug.

Main power

indicator

* Note that the power plug or outlet may be

dierent in shape depending on the region.

Check 3

Is lit?

Press this to cancel the

Sleep mode.

Check 2

Is the machine correctly connected to

the computer?

Check the network connection.

108A-006

Setting the network environment

User's Guide

How to use the search number P.49

Check 4

The Machine Does Not Operate

Check the Following First



The Machine Does Not Respond to the Computer / The Authentication Screen (Logon Screen) Is Displayed and You Cannot Go Further

Set the IP address again.

108A-00K

Setting the IP address

User's Guide

How to use the search number P.49

Solution 3

Restart the machine.

1. Press the main power switch to turn o the

machine.

CAUTION!

Note that turning OFF the machine deletes the

data that is waiting to be printed.

2. Check that the main power indicator has turned

o.

3. Wait 10 seconds or more and press the power

switch again.

Download the printer driver again.

N O T E

For more information P.31

Solution 1

Solution 2

The Machine Does Not Respond

to the Computer

The Authentication Screen

(Logon Screen) Is Displayed

and You Cannot Go Further

Log on to the machine using a

registered user ID.

To continue the operation when the

authentication screen (logon screen) is

displayed, it is necessary to log on with a

registered user ID.

108A-022

Logging on to the Machine

User's Guide

How to use the search number P.49

Solution

Loading Paper in the Paper Drawer 1 / Loading Paper in the Paper Drawer 2

How to Load Paper

Loading Paper in the Paper

Drawer 1 Loading Paper in the Paper

Drawer 2

2 Slide the light blue knobs to adjust the positions

of the paper guides.

Align the protrusion to the

appropriate paper size marking.

3 First fan the paper stack well and then load it.

Make sure that

this line is not

exceeded.

Paper

Envelope

The print side face up

4 Place the paper drawer back into the machine.

CAUTION!

Be careful not to get your ngers caught

between the paper drawer and the machine.

PO INT

When you have changed the paper size, replace

the paper size label with an appropriate one, as

necessary. P.36

When you have loaded a dierent type of paper

than the preset one, be sure to change the paper

type setting. P.9

2 Slide the light blue knobs to adjust the positions

of the paper guides.

Align the protrusion to the

appropriate paper size marking.

3 First fan the paper stack well and then load it.

Make sure that

this line is not

exceeded.

Paper

Envelope

The print side face up

4 Place the paper drawer back into the machine.

CAUTION!

Be careful not to get your ngers caught

between the paper drawer and the machine.

PO INT

When you have changed the paper size, replace

the paper size label with an appropriate one, as

necessary. P.36

When you have loaded a dierent type of paper

than the preset one, be sure to change the paper

type setting. P.9



When You Have Loaded a Dierent Type of Paper than the Preset One

When You Have Loaded a Dierent

Type of Paper than the Preset One

CAUTION!

Make sure to press [Detailed Settings] to check the

basis weight of the paper.

2. Press [OK].

6 Press [OK].

When you have loaded custom size

paper

Specify the paper size manually.

108A-02C

Specifying free size paper (custom

size paper)

User's Guide

To load tab paper

You need an optional tab paper

attachment.

108A-029

Loading Tab Paper

User's Guide

How to use the search number P.49

1. Select the

paper type.

2 Press [Preferences] [Paper Settings] [Paper

Settings] on the touch panel display.

PO INT

Any paper source other than 1 and 2 is optional.

For more information User's Guide

PO INT

If the displayed paper size is dierent from the

loaded paper size, adjust the paper guides.

2. Press [Set].

Press

Select the

paper source.

1. Check the

paper size.

108A-0KR

Specications

How to use the search number P.49

For available paper, see the following.



Loading Paper in the Multi-Purpose Tray

How to Load Paper

CAUTION!

Feed coated paper one sheet at a time.

2 Adjust the position of the paper guides.

Align the paper

guides to the paper

size markings.

Tray extension

PO INT

Pull out the tray extension when loading large-

sized paper.

3 First fan the paper stack well and then load it.

Make sure that this line is not exceeded.

The print side face down

If the paper size/type setting does not

match the paper you have loaded

In the screen for this step 4, change the setting

manually.

3 Press [Change] in [Paper Type].

1. Check the

paper size/

type.

2. Press

Press

2. Press

1. Select the

paper size.

1. Select the

paper type.

2. Press

Loading Paper in the Multi-

Purpose Tray

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