Black Box ServSelect KV119A Installation and maintenance instructions

Doc. No. 590-326-001A

SERVSWITCH™ FAMILY

Welcome to the ServSwitch™ Family!

Thank you for purchasing a BLACK BOX® ServSwitch™ brand console port server!

We appreciate your business, and we think you’ll appreciate the many ways that this

product will save you money, time, and effort.

Our ServSwitch family is all about breaking away from the traditional, expensive

model of device management and display. You know, the one-size-fits-all-even-if-it-

doesn’t model that says, “One computer gets one dedicated monitor or user station, no

more, no less.” Why not a single user station (monitor, keyboard, and mouse) or serial

console for multiple computers, routers, etc.—even computers of different platforms?

Why not a pair of user stations, each of which can control multiple computers? Why

not many monitors or user stations for the same computer? Why not access or display

any of your devices, anywhere in the world, with any of your user stations, monitors,

or consoles?

With our ServSwitch products, there’s no reason why not. We carry a broad line of

robust solutions for all these applications:

• Do you have just two PCs and need an economical alternative to keeping two

mice, keyboards, and monitors on your desk? Or do you need to share many

computers, including a mix of IBM® PC, RS/6000®, Apple® Macintosh®,

Sun Microsystems®, and SGI™ types among multiple worldwide users with

different access levels?

• Do you have to send video from one computer to two different local monitors? Or

do you need to send video from multiple computers to dozens of remote monitors?

• Do you need centralized terminal-based serial control over many sites?

• Does your switch have to sit solidly on a worktable and use regular everyday

cables? Or does it have to be mounted in an equipment rack, use convenient

many-to-one cables, and have a rackmounted user station that folds and slides

into 1U of space?

No matter how large or small your setup is, no matter how simple or how complex,

we’re confident we have a ServSwitch system that’s just right for you. Welcome to the

BLACK BOX ServSwitch™ family—the one-stop answer for all your video, serial

console, and KVM switching and extension needs!

This manual will tell you all about your new ServSelect IP SCPS, including how to

install and operate it. For an introduction to the SCPS, see Chapter 2. The Summit

product codes covered in this manual are:

KV119A KV119E KV129A KV129E

This manual also includes information about the ServSelect™ IP SCPS Rackmount

Kit, which has its own installation instructions:

RMK19I

SERVSELECT™ IP SCPS INSTALLER/USER GUIDE

FEDERAL COMMUNICATIONS COMMISSION AND

INDUSTRY CANADA

RADIO-FREQUENCY INTERFERENCE STATEMENTS

This equipment generates, uses, and can radiate radio-frequency energy and if not

installed and used properly, that is, in strict accordance with the manufacturer’s

instructions, may cause interference to radio communication. It has been tested and

found to comply with the limits for a Class A computing device in accordance with

the specifications in Subpart B of Part 15 of FCC rules, which are designed to

provide reasonable protection against such interference when the equipment is

operated in a commercial environment. Operation of this equipment in a residential

area is likely to cause interference, in which case the user at his own expense will be

required to take whatever measures may be necessary to correct the interference.

Changes or modifications not expressly approved by the party responsible for

compliance could void the user’s authority to operate the equipment.

This digital apparatus does not exceed the Class A limits for radio noise emission from

digital apparatus set out in the Radio Interference Regulation of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les

limites applicables aux appareils numériques de la classe A prescrites dans le

Règlement sur le brouillage radioélectrique publié par Industrie Canada.

EUROPEAN UNION DECLARATION OF CONFORMITY

This equipment has been tested and found to comply with the limits for a Class A

computing device in accordance with the specifications in the European standard

EN55022. These limits are designed to provide reasonable protection against

harmful interference. This equipment generates, uses and can radiate radio-

frequency energy, and if not installed and used in accordance with the instructions,

might cause harmful interference to radio or television reception.

However, there is no guarantee that harmful interference will not occur in a

particular installation. If this equipment does cause interference to radio or television

reception, which can be determined by turning the equipment on and off, you can

correct the interference with one or more of the following measures:

(a) Reorient or relocate the receiving antenna.

(b) Increase the separation between the equipment and the receiver.

receiver is connected.

(d) Consult the supplier or an experienced radio/TV technician for help.

COMPLIANCE STATEMENTS

Shielded cables must be used with this equipment to maintain compliance with radio

frequency energy emission regulations and ensure a suitably high level of immunity

to electromagnetic disturbances. This equipment has also been found to comply with

European standards EN50082 and EN60950.

Japanese Compliance Statement

Other Agency Approvals

UL 1950, CSA C22. 2 No. 950, IEC 950

Republic of Korea EMI Standard Certificate Number: E-F900-01-2012 (A)

TRADEMARKS USED IN THIS MANUAL

BLACK BOX and the logo are registered trademarks, and ServSwitch,

ServSelect, and ServSelect IP are trademarks of BLACK BOX Corporation.

Apple, Mac, and Macintosh are registered trademarks of Apple Computer, Inc.

IBM, PS/2, and RS/6000 are registered trademarks of International Business

Machines Corporation.

Microsoft, HyperTerminal, Windows, Windows NT, and Windows XP are

trademarks or registered trademarks of Microsoft Corporation in the United States

and/or other countries.

Sun and Sun Microsystems are registered trademarks of Sun Microsystems, Inc. in

the United States and other countries.

UL is a registered trademark of Underwriters Laboratories, Inc.

Any other trademarks mentioned in this manual are acknowledged to be the property

of the trademark owners.

SERVSELECT™ IP SCPS INSTALLER/USER GUIDE

Normas Oficiales Mexicanas (NOM)

Electrical Safety Statement

INSTRUCCIONES DE SEGURIDAD

1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de

que el aparato eléctrico sea operado.

2. Las instrucciones de seguridad y operación deberán ser guardadas para

referencia futura.

3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de

operación deben ser respetadas.

4. Todas las instrucciones de operación y uso deben ser seguidas.

5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de

la tina de baño, lavabo, sótano mojado o cerca de una alberca, etc.

6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que

sean recomendados por el fabricante.

7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea

recomendado por el fabricante.

8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá a

lo descrito en las instrucciones de operación. Todo otro servicio deberá ser

referido a personal de servicio caliﬁcado.

9. El aparato eléctrico debe ser situado de tal manera que su posición no interﬁera

su uso. La colocación del aparato eléctrico sobre una cama, sofá, alfombra o

superﬁcie similar puede bloquea la ventilación, no se debe colocar en libreros o

gabinetes que impidan el ﬂujo de aire por los oriﬁcios de ventilación.

10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como

radiadores, registros de calor, estufas u otros aparatos (incluyendo

ampliﬁcadores) que producen calor.

11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo

descrito en el instructivo de operación, o como se indique en el aparato.

12. Precaución debe ser tomada de tal manera que la tierra ﬁsica y la polarización

del equipo no sea eliminada.

13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean

pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo

particular atención a los contactos y receptáculos donde salen del aparato.

14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las

recomendaciones del fabricante.

15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas

de energia.

16. El cable de corriente deberá ser desconectado del cuando el equipo no sea

usado por un largo periodo de tiempo.

NOM STATEMENT

17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean

derramados sobre la cubierta u oriﬁcios de ventilación.

18. Servicio por personal caliﬁcado deberá ser provisto cuando:

A: El cable de poder o el contacto ha sido dañado; u

B: Objectos han caído o líquido ha sido derramado dentro del aparato; o

C: El aparato ha sido expuesto a la lluvia; o

D: El aparato parece no operar normalmente o muestra un cambio en su

desempeño; o

E: El aparato ha sido tirado o su cubierta ha sido dañada.

SERVSELECT™ IP SCPS INSTALLER/USER GUIDE

Contents

1. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

2. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

2.1 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

2.2 Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

3. Installation and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

3.1 Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

3.2 Installing the SCPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

3.3 Configuring the SCPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

3.4 Reinitializing the SCPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

4. Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

4.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

4.2 Configuring Serial Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

4.3 Connecting to Serial Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

4.4 Managing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

4.5 Using Authentication Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

4.6 Managing the Port History Buffer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

4.7 Managing SNMP Structures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

5. Using SCPS Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

5.1 Accessing the CLI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

5.2 Entering Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

5.3 Understanding Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

5.4 Command Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

6. SCPS Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

6.1 Connect Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

6.2 Disconnect Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

6.3 Help Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

6.4 Port Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

6.5 Quit Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

6.6 Resume Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

6.7 Server Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

6.8 Show Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

6.9 User Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

7. Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

8. Device Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

9. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

9.1 Calling BLACK BOX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

9.2 Shipping and Packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

CHAPTER 1: PRODUCT OVERVIEW

1. Specifications

During the course of this product’s lifetime, modifications might be made to its

hardware or firmware that could cause these specifications to change without notice.

Agency Approvals

FCC P15 Class A, EN55022, EN61000-3-2,

EN61000-3-3, EN60950, EN55024, ETL (UL1950),

CSA 22.2 No. 950

Server Ports

Number 8 (SCPS-8); 16 (SCPS-16)

Type Serial ports

Connectors Serial port RJ-45

Network Connection

Number 1

Type Ethernet: IEEE 802.3, 10BaseT

Fast Ethernet: IEEE 802.3U, 100BaseT

Connector RJ45

Other Characteristics

Dimensions (HxWxD) 4.45 x 22.23 x 20.32 cm 1U form factor

(1.75 x 8.75 x 8.00 in)

Weight 5 lbs (2.3 kg) without cables

Heat Dissipation 75 BTU/hr (SCPS-8); 102 BTU/hr (SCPS-16)

Airﬂow 2.5 cfm

Power Consumption 22 W (SCPS-8); 30 W (SCPS-16)

AC-input power 50 W maximum

AC-input maximum 90 to 267 VAC

AC-input current rating 0.5 A

AC-input cable 18 AWG three-wire cable, with a three-lead IEC-320

receptacle on the power supply end and a country

dependent plug on the power resource end

Frequency 50-60 Hz

Temperature Ø˚to 40˚Celsius (32˚to 104˚Fahrenheit) operating

-20˚to 65˚Celsius (-4˚to 149˚Fahrenheit) nonoperating

Humidity 10 to 90% noncondensing

SERVSELECT™ IP SCPS INSTALLER/USER GUIDE

2. Introduction

2.1 Features and Benefits

The BLACK BOX®ServSelect™ IP SCPS is a serial over IP network appliance that

provides non-blocked access and control for multiplatform servers and serial devices

such as routers, power management devices and firewalls.

You may connect up to 8 serial devices to an SCPS-8, and 16 serial devices to an

SCPS-16. A single 10/100 Ethernet port provides network connectivity on each

SCPS. Two SCPS units may be mounted in 1U of vertical space in a standard 19

inch rack.

Figure 2-1. SCPS

Serial device access options

Access to attached serial devices is possible via a serial Command Line Interface

(CLI) connection, a PPP (Point to Point Protocol) dial-in connection to a serial CLI

modem or from a third-party Secure Shell (SSH) client.

User authentication and data security

The SCPS user database supports up to 64 user definitions, which include

usernames, passwords and/or keys, plus specifications of access rights to SCPS

ports and commands. User definitions may be changed at any time. You may choose

to have user access authenticated locally at the SCPS user database or at one or

more RADIUS (Remote Access Dial-In User Service) servers. Data security may be

enhanced via industry-standard SSH encryption methods.

Extensive command set

The SCPS offers a wide range of commands that allow administrators to easily

configure, control and display information about the SCPS operating environment,

including its ports, users and device access sessions. The user interface also offers

descriptive error message data and built-in command help information. On-board

TFTP support allows administrators to upload new functionality to SCPS units in

the field.

CHAPTER 2: INTRODUCTION

Device session history

Each SCPS port has a buffer that holds the most recent 64K bytes of session data. A

separate history command mode lets you navigate within a port’s current history file

and conduct tailored searches.

SCPS

Remote IP Connection

CAT5 Connection

TCP/IP

Managed Devices

IP Connection

Figure 2-2. Example SCPS Configuration

2.2 Safety Precautions

To avoid potential device problems:

• If the building has 3-phase AC power, ensure that a computer and its monitor (if

used) are on the same phase. For best results, they should be on the same circuit.

• Use only the supplied cable to connect appliances and devices. Warranties do

not apply to damage resulting from user-supplied cable.

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