Avery Dennison SNAP 500 Operating manual

Classification: Avery Dennison - Public

Operators and Service Manual

Avery Dennison

SNAPTM 500 Thermal Printer, Gen 1 and Gen 2

300dpi: 2/1 2/0 1/1 1/0

600dpi: 1/1 2/1

Gen 1 –2 heads

Gen 2 –1, 2, or 3 heads

05631398 Rev 5.2 02/17

Original Instructions

028028

User’s Manual—SNAP™ 500 Gen 1 and Gen 2

Classification: Avery Dennison - Public

WARNING

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two

conditions:

1) this device may not cause harmful interference, and

2) this device must accept any interference that may cause undesired operations.

This Class A digital apparatus meets all requirements of the Canadian Interference

Causing Equipment Regulations. Cet appareil numerique de la classe A respecte toutes les exigences

du Reglement sur le material broilleur du Canada

User’s Manual—SNAP™ 500 Gen 1 and Gen 2

Classification: Avery Dennison - Public

User’s Manual—SNAP™ 500 Gen 1 and Gen 2

Classification: Avery Dennison - Public

Table of Contents

1.0 INTRODUCTION 9

2.0 SAFETY INSTRUCTIONS 10

3.0 INSTALLATION 12

3.1 Preparing for the installation 12

3.1.1 AC Power Line 12

3.1.2 Location Considerations 12

3.1.3 PC Requirements 13

3.1.4 User Safety 14

3.2 Receiving 14

3.3 Unpacking 14

3.3.1 Removing the printer from the carton 14

3.3.2 InspectionandInventoryChecklist 16

3.3.3 Downloading Support Documentation 16

3.3.4 Disassembly and Disposal 17

3.4 Printer Description 18

3.4.1 Component Descriptions 18

3.4.2 Printer Configurations 19

3.5 Printer Setup 21

3.5.1 Attaching the Stacker 21

3.5.2 Attaching the Unwind Assembly 22

3.5.3 Mains Disconnect 22

3.5.4 Installing the Power Cord 23

3.6 Communications Cable Installation 24

3.6.1 Serial Cable 24

3.6.2 USB Cable 24

3.7 Networking Setup 25

3.7.1 BIOS settings 25

3.7.2 Connecting the networking cable 25

3.7.3 Setting the Printer IP Address 26

3.8 PCMate Platinum Software Installation 27

3.9 Printing a Test Label 27

3.9.1 Loading Supplies 27

3.9.2 Turning the Printer on 27

3.9.3 Selecting the Test Format 28

3.9.4 Printing the Test Labels 28

4.0 OPERATION 29

4.1 Loading Supplies 29

4.1.1 Installing Ink to the Top Ink Supply Station(s) 29

4.1.2 Installing Ink to the Bottom Ink Supply Station 32

4.1.3 Loading the Stock 32

4.1.4 Butt Splice 34

4.1.5 Threading Diagrams –Gen 1 35

4.1.6 Threading Diagrams –Gen 2 35

4.2 Sending a Print Job to the Printer 37

4.3 Printing Labels 37

User’s Manual—SNAP™ 500 Gen 1 and Gen 2

Classification: Avery Dennison - Public

4.3.1 Printer Control Panel 37

4.3.2 Printing 38

4.3.3 Feeding the stock 39

4.3.4 Errors 39

4.3.5 End of Day 39

4.3.6 Clearing Print Jobs 40

4.4 Using Pre-printed Stock 40

4.4.1 Selecting the Sensor 40

4.4.2 Aligning the Stock to the Sensor 40

4.5 Option Menu System 41

4.5.1 Running Test Patterns 42

4.5.2 Setting / Adjusting Voice Button Volume 44

5.0 MAKING ADJUSTMENTS 45

5.1 Print Head Adjustments 45

5.1.1 Adjusting Print Head Pressure 45

5.1.2 Adjusting Density (Darkness) 46

5.2 Adjusting the Stacker 46

5.2.1 Stacker Position 47

5.2.2 Stacker Angle 47

5.2.3 Platform Angle 48

5.2.4 Height of Stack - Stacker Sensor 48

5.2.5 Static Brush 49

5.3 Virtual Control Panel 50

5.3.1 Introduction 50

5.3.2 Changing Printer Settings in PCMate 51

5.3.3 Print/Cut Adjust Tab 52

5.3.4 Selecting the Printer Language 53

5.3.5 Setting the Date and Time 53

5.3.6 Enabling or Disabling the Cutter 54

5.3.7 Selecting the Print Speed 54

5.3.8 Selecting the Flagging Mode 55

5.3.9 Selecting the Sense Mark Type 55

5.3.10 Setting the Default Transfer Type 55

5.3.11 Viewing the Life Counts 56

5.3.12 Firmware Version 56

5.3.13 Print Quality 57

5.3.14 Other information on VCP 57

5.4 Web Server 58

5.4.1 Viewing and Changing the Printer Settings 58

5.4.2 Converting the DHCP Address to a Static Address 59

5.4.3 Resetting the Printer to DHCP Mode 60

5.4.4 Troubleshooting the Network Connection 60

6.0 MAINTENANCE 61

6.1 Print Head Cleaning and Handling 61

6.1.1 Handling Techniques 61

6.1.2 Cleaning Procedures 62

6.2 Print Head Replacement 63

6.3 Lubrication 65

6.4 Rotary Knife Assembly 65

6.4.1 Removing and Replacing the Knife Assembly 66

6.4.2 Adjust the Knife Home Position 67

User’s Manual—SNAP™ 500 Gen 1 and Gen 2

Classification: Avery Dennison - Public

6.5 Knife Blade Cleaning 67

6.5.1 Cleaning Procedure 67

7.0 SERVICE ADJUSTMENTS 69

7.1 Tape (Web) Guide Position 69

7.2 Tape (Web) Guide Width Adjustments 69

7.3 Auxiliary Feed 69

7.4 Knife Shear Adjustment 69

7.5 Feed Assembly Adjustment 71

8.0 UPGRADING THE PRINTER FIRMWARE 73

8.1 Introduction 73

8.2 Selecting the UPG file 73

8.3 Getting the UPG file 74

8.3.1 Getting UPG file using D2Comm 74

8.3.2 Getting UPG file without using D2Comm 74

8.4 Performing the Upgrade 75

8.4.1 Unzipping the file 75

8.4.2 Upgrading through PCMate 76

8.4.3 Upgrading through USB Flash Drive 79

8.4.4 Upgrading through the Webserver 79

9.0 ELECTRICAL TROUBLESHOOTING 83

9.1 Power Up / Sign On / Communications 83

9.2 Tape / Ink Advance 86

9.3 Print 87

9.4 Cut / Stack 89

9.5 Printer Errors 90

10.0 MECHANICAL TROUBLESHOOTING 94

10.1 Tape 94

10.2 Ink 95

10.3 Print 95

10.4 Knife 95

10.5 Minimum Cut Length 96

10.6 Stacker 96

11.0 APPENDICES 98

11.1 Ink and Tape Transfer Types 98

11.2 Tape/Ink Transfer Types to Use When Not Found in PCMate 100

11.3 Printer Specifications 102

11.4 Mini Web Guide Adapter 104

11.5 Programming Contrast Sensors 105

User’s Manual—SNAP™ 500 Gen 1 and Gen 2

Classification: Avery Dennison - Public

11.6 Using the Web Guide Hole Sensor 107

11.7 Warranty Policy 108

11.8 Service 109

11.9 Option Menu System Flowchart 110

12.0 ELECTRICAL ASSEMBLY DRAWINGS 111

12.1 Electrical System Schematic 112

12.2 Harness Connections 114

13.0 MECHANICAL ASSEMBLY DRAWINGS 115

13.1 Unwind Assembly –Gen 1 116

13.2 Unwind Assembly –Gen 2 117

13.3 Unwind Assembly –Gen 2 118

13.4 Guide Assembly –Gen 1 and 2 119

13.5 Guide Assembly –Gen 1 with Hole Sensing 120

13.6 Print Head Assembly –Gen 1 121

13.7 Print Head Assembly –Gen 2 122

13.8 Swing Arm Assembly –Gen 2 123

13.9 Ink Unwind / Rewind Assembly –Gen 1 124

13.10 Ink Unwind / Rewind Arbor Assembly –Gen 2 125

13.11 Ink / Unwind Motor Assembly –Gen 2 126

13.12 Feed –Drive Train Assembly –Gen 1 127

13.13 Feed Assembly –Gen 2 128

13.14 Knife –Drive –Nip Roller Assembly –Gen 1 129

13.15 Drive Assembly –Gen 2 130

13.16 Knife Assembly –Gen 2 131

13.17 Nip Roller Assembly –Gen 2 132

13.18 Short Feed Option –Gen 1 133

13.19 Covers Assembly –Gen 1 134

13.20 Covers Assembly –Gen 2 135

13.21 Fan Assembly –Gen 1 136

13.22 Electrical Components Assembly –Gen 2 137

13.23 Turn Bar / Stacker Mount Assembly –Gen 2 138

13.24 600DPI Machine Parts List –Gen 1 139

13.25 600DPI Machine Parts –Gen 2 140

13.26 Upright Frame Assembly –Gen 1 141

13.27 Stacker 142

13.28 Label Stop 143

14.0 REVISION RECORD 145

User’s Manual—SNAP™ 500 Gen 1 and Gen 2 9

Classification: Avery Dennison - Public

1.0 Introduction

AVERY DENNISON has designed the SNAPTM 500 printer for simple installation,

easy operation, and dependability. Use your printer to produce two-sided, multi-

color care labels for your apparel, footwear, or other products needing

identification. Printing up to a speed of up to 7 inches (178 mm) per second,

(supply dependent) the SNAP 500 printer features quick change-outs of inks and

tapes, multilingual voice prompts, and easy operating system updates.

This manual guides the printer operator as an easy-to-use, quick-reference

guide. It contains procedures for receiving, handling, set-up, installation,

operation, and maintenance of the SNAP 500 printer.

The SNAP 500 printer line consists of 2 generation of printers:

SNAP 500 Gen 1 is a 2-headed machine for printing on both sides of the

label.

SNAP 500 Gen 2 is a 1-, 2-, or 3-headed machine. It always has

locations for 3 heads even if there the printer does not have all 3 heads.

This is how to tell the two machines apart.

This manual covers all head configurations for both generations.

Throughout this manual, a system of NOTES, CAUTIONS, and WARNINGS

identify key information to ensure your personal safety and to proper printer

operation. Please review these carefully.

We also strongly suggest that you watch the 17-minute training video,

which is available on the D2Comm web site. Refer to the documentation

included with the printer for more details.

NOTES call attention to information that is especially

significant to understanding and operating the equipment.

CAUTION notices inform you of actions or situations in

which the printer might be damaged.

WARNING notices describe situations in which lack of

attention or insufficient equipment knowledge could cause

either personal injury or damage to the printer.







10 User’s Manual—SNAP™ 500 Gen 1 and Gen 2

Classification: Avery Dennison - Public

2.0 Safety Instructions

Follow all of the safety requirements and procedures established for your

facility.

Turn off the power to the printer before cleaning, servicing, or replacing

any components.

You do not have to turn off the power when loading or changing supplies.

Follow all cautions and instructions marked on the product

There are hazardous moving parts in the printer. Service should be

performed only by trained service personnel.

All covers and guards must be in place when operating the printer and

should be removed only by trained service personnel.

Do not push objects of any kind through openings in the equipment.

Dangerous energy might be present and cause fire, electric shock, or

damage to the equipment.

Do not block or cover the openings of the equipment.

Do not place the equipment near a radiator or heat register. This could

cause the product to overheat.

Turn off the printer and disconnect the power cord before servicing the

printer.

Operators should read and understand the Operators manual before

operating the printer

If the printer operates improperly or fails to respond to commands, turn

the printer off using the power switch. If the problem continues to occur,

obtain service for the printer.

The AC mains supply for the printer should be properly grounded and

provide overcurrent protection as required to meet all local electrical and

building codes.

The AC mains supply for the printer should be properly grounded and

should meet all local electrical and building codes and provide

overcurrent protection as required.

The AC mains supply for the printer should be properly grounded and

should meet all local electrical and building codes and provide

overcurrent protection as required

Do not remove, deface, or defeat any safety guards or warning labels.

Do not operate the printer with any parts missing or broken.

For information about supply compatibility or environmental information,

contact your local Avery Dennison Customer Service.

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