ATCOM R3(s) User manual

R3(s)IP Phone User Manual

Version: 1.0

2015-05-25

R3(S) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn2

Content

Contact ATCOM ............................................................................. 5

1、Overview of R3(s) ...................................................................... 6

1.1、Interface ............................................................................ 7

1.2、Hardware ............................................................................. 7

1.3、Software ............................................................................. 7

1.4、Network .............................................................................. 8

1.5、Management and Maintenance ........................................................... 8

1.6、Protocol ............................................................................. 8

1.7、Compliant and Certified Standard ..................................................... 9

1.8、Packing list ......................................................................... 9

1.9、Installation ........................................................................ 10

2、Keypad of IP Phone .................................................................... 14

2.1Describe of the buttons and Screen .................................................... 14

2.2 Line keys LED ........................................................................ 16

2.3 Status Indicator ..................................................................... 16

2.4 Momery keys LED ...................................................................... 16

2.5 LCD screen icons ..................................................................... 16

3、Call Function ......................................................................... 18

3.1、Answer the calls .................................................................... 18

3.2、Make Calls .......................................................................... 19

3.3、Pre-dial ............................................................................ 20

3.4、Multiple line dial-up ............................................................... 20

3.5、Call Hold ........................................................................... 21

R3(S) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn3

3.6、Call Transfer ....................................................................... 21

3.7、Mute calls .......................................................................... 22

3.8、3-Way Conference .................................................................... 23

3.9、Hang up the phone ................................................................... 23

3.10、Voicemail .......................................................................... 24

4、Keypad and GUI ........................................................................ 24

4.1、Starting ............................................................................ 24

4.2、Standby ............................................................................. 25

4.3、Configuration ....................................................................... 27

4.3.1、Status info ................................................................... 28

4.3.2、Call Features ................................................................. 30

4.3.3、Directory ..................................................................... 46

4.3.4、History ....................................................................... 52

4.3.5、Message ....................................................................... 55

4.3.6、Settings ...................................................................... 57

4.3.7、Display ....................................................................... 73

5、Advanced Feature ...................................................................... 75

5.1、Codecs .............................................................................. 75

5.2、Capture and Upgrading ............................................................... 75

5.3、Auto Upgrade ........................................................................ 76

5.4、Export & Import configuration file .................................................. 78

5.4.1、Export configuration file ..................................................... 79

5.4.2、Import configuration file ..................................................... 80

5.5、Export System log ................................................................... 80

R3(S) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn4

5.6、Dial plan ........................................................................... 80

5.6.1、Replace Rule .................................................................. 81

5.6.2、Dial-now ...................................................................... 82

5.6.3、Area Code ..................................................................... 84

5.6.4、Block Out ..................................................................... 84

6、FAQ ................................................................................... 86

6.1、How to reset to factory ............................................................. 86

6.2、Upgrade the firmware on safe mode ................................................... 87

6.3、How to make IP Peer to Peer call .................................................... 87

7、Troubleshooting ....................................................................... 88

7.1、The phone is failed to register to SIP server ....................................... 88

7.2、The phone is failed to gain IP address .............................................. 88

7.3、Only one party can hear from another on calling ..................................... 88

8、Abbreviation .......................................................................... 89

R3(S) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn5

Contact ATCOM

Overview of ATCOM

ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping

innovating with customer’s needs oriented , working with partners to establish a total solution

for SMB VoIP with IP phone , IP PBX and Asterisk cards.

With over 10 years’ experience of R&D , manufacturing and service in network and VoIP

filed;mission of creating the biggest value for IP terminals , we commit ourselves in supplying

the competitive IP phone and other terminals for IP PBX , softswitch , IMS , NGN providers and

carriers; supplying the competitive total VoIP solution for SMB market. We keep improving the

customer’s experience and creating the bigger value with our reliable products. Until now, our

VoIP products have been available in 100+ countries and used by millions of end users.

Contact Sales

Address

Area C, A2F , Block 3 ,Huangguan Technology Park , #21

Tairan 9th Rd, Chegongmiao , Futian District , Shenzhen China

Tel

+ (86) 755

83018618

8806

Fax

+ (86) 755

83018319

mail

sales@atcomemail.com

Contact Technical Support

Tel

+ (86) 755

83018618

8008

mail

Support@atcomemail.com

Website Address:http://www.atcom.cn/

Download Center: http://www.atcom.cn/download.html

R3(S) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn6

1、Overview of R3(s)

R3(s)

R3(s)with Rainbow ET

R3(S) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn7

1.1、Interface

Power Input

DC 5V

2000mA or PoE

Port

RJ45

Port

RJ45

PAN Port

RJ45

Headset Jack

RJ9

Handset Jack

RJ9

1.2、Hardware

LCD

461*278 4.3

”

TFT

FLASH

RAM

64M

CPU

R3 262MHz Dual

Core

R3s 393MHz Dual

Core

LED Indicator 1 Status Light , 4 line indicators, 8 BLF indicators, 1 voicemail

indicator, 1 headset indicator, 1 mute indicator

Rainbow ET

Expansion Module 44 programmable keys on each Rainbow ET.

1.3、Software

 Sip 2.0 (RFC3261) and other related SIP RFCs

 4 SIP lines registration

 STUN

 Jitter Buffer, VAD,CNG

 G.711A/u, G722, G.723, G.726-16, G.726-24, G.726-32, G.726-40, G.729, Lin16-16, iLBC

 Echo Cancellation

 SIP Domain name, Authentication and Backup SIP Server

 DTMF（Inband, RFC2833, SIP INFO)

R3(S) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn8

 Call transfer, Call forward, 3-way conference, Call hold, Call back

 DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous call, Dial

plan, IP call

 Phone book with 200 records, 200 answered calls, 200 missed calls, 200 dialed calls

 Auto update via HTTP, FTP, TFTP, PNP

 Syslog

 SNTP,NTP

 Customized Ringtone

 Daylight Saving time

 VLAN, VPN

 WEB access with different login level

 Multi-language:English, Chinese, Farsi, French, German, Hebrew, Italian, Portuguese,

Russian, Spanish, Turkish

1.4、Network

 LAN/PC:Support Bridge mode

 Support VLAN

 Support L2TP VPN

 Support DHCP、STATIC、PPPoE

 Primary/SecondaryDNS Server

 Support QoS

 Web access via HTTP&HTTPS

1.5、Management and Maintenance

 Support safe mode and firmware updating under safe mode

 Support different level user management

 Configuration via web , keyboard

 Support multi-language

 Firmware and configuration file auto provision

 Support system log

1.6、Protocol

 IEEE 802.3 /802.3 u 10 Base T / 100Base TX

 PPPoE: PPP over Ethernet

R3(S) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn9

 DHCP: Dynamic Host Configuration Protocol

 SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842,

RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889

 TCP/IP: Transfer Control Protocol/Internet Protocol

 RTP: Real-time Transport Protocol

 RTCP:RTP Control Protocol

 DNS: Domain Name Server

 TFTP: Trivial File Transfer Protocol

 HTTP:Hypertext Transfer Protocol

 FTP:File Transfer Protocol

1.7、Compliant and Certified Standard

 CE: AGC01180140201E2，AGC01180140202E2

 Comply with ROHS in EU

 Comply with ROHS in China



 Operation temperature: lower than 60° C

 Storage temperature: lower than 60° C

 Humidity: 10 to 90% no dew

1.8、Packing list

Mod

R3(s)

Tel

phone

1Unit

Handset

Unit

Handset cable

Unit

Stand bracket

1Unit

Power adapter

Optional

Network Cable

1 unit

，

1.5 meters

CD (User m

anu

al)

Unit

Rainbow ET

Optional

R3(S) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn10

Headset

Optional

1.9、Installation

R3(s) is able to be connected with network via LAN port. Under the Bridge mode, other devices

(Laptop, IP phone) is able to access network via the PC port of R3(S).

1、Stand bracket installation instruction

A. Put the bottom side of the IP phone upside and press one-side joints of stand bracket

into the slot, please refer the picture as below:

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