Alliance Laundry Systems HX SERIES Operating instructions

www.comlaundry.com

CFD8C

Part No. 9001900R7

August 2011

Troubleshooting

Washer-Extractor

Cabinet Freestanding

HX, NX, SX and UX Models

Refer to Page 8 for Model Numbers

the expressed written consent of the publisher.

9001900 1

Table of

Contents

Safety Information...................................................................................2

General Safety Precautions....................................................................2

Important Safety Instructions ................................................................4

Introduction..............................................................................................6

Customer Service...................................................................................6

Model Identification ..............................................................................7

Theory of Operation ................................................................................9

Starting the Machine..............................................................................9

Fill..........................................................................................................9

Supply....................................................................................................9

Wash ......................................................................................................9

Drain ......................................................................................................9

Extract....................................................................................................9

Troubleshooting .....................................................................................10

1. Display Error: Display reads “Memory Error”...........................10

2. WE-8 Control Has No Visible Display

(P and N-Voltage Models) ..........................................................11

3. WE-8 Control Has No Visible Display

(Q and X-Voltage Models) .........................................................14

4. No Fill Analysis ..........................................................................18

5. Water Runs Continuously into the Washer-Extractor.................22

6. Door Lock Switch Analysis: Display Shows “Door Error”........26

7. Door Lock Switch Analysis:

Display Reads “Please Close Door” ...........................................30

8. Door Lock Switch Analysis: “Door Won’t Unlock” ..................34

9. No Output Voltage to Components.............................................38

10. No Motor Operation With No AC Drive Fault ...........................42

11. No Motor Operation With AC Drive Fault.................................46

12. The Motor is Running But at an Abnormal Speed......................47

13. No Spin .......................................................................................48

14. Machine Did Not Fill Alarm Analysis........................................49

15. Empty Alarm Analysis................................................................52

16. Automatic Supply Dispenser Analysis .......................................56

17. No Keypad Board Functions.......................................................58

18. Excessive Cycle Time.................................................................59

19. Excessive Vibration and/or Noise During Spin ..........................60

20. Cycle Memory Error ...................................................................61

29001900

Section 1

Safety Information

Throughout this manual and on machine decals, you

will find precautionary statements (“CAUTION,”

“WARNING,” and “DANGER”) followed by specific

instructions. These precautions are intended for the

personal safety of the operator, user, servicer and those

maintaining the machine.

DANGER

Indicates an imminently hazardous situation that, if not avoided, will cause severe personal injury or

death.

WARNING

Indicates a hazardous situation that, if not avoided, could cause severe personal injury or death.

CAUTION

Indicates a hazardous situation that, if not avoided, may cause minor or moderate personal injury or

property damage.

IMPORTANT: Additional precautionary statements (“IMPORTANT” and “NOTE”) are followed by specific

instructions.

NOTE: The word “NOTE” is used to communicate installation, operation, maintenance or servicing

information that is important but not hazard related.

General Safety Precautions

In the interest of safety, some general precautions

relating to the operation of this machine follow.

• Failure to install, maintain, and/or operate this product according to the manufacturer’s

instructions may result in conditions which can produce serious injury, death and/or

property damage.

• Do not repair or replace any part of the product or attempt any servicing unless specifically

recommended or published in this Service Manual and that you understand and have the

skills to carry out.

• Whenever ground wires are removed during servicing, these ground wires must be

reconnected to ensure that the product is properly grounded and to reduce the risk of fire,

electric shock, serious injury, or death.

W006R1

WARNING

9001900 3

Safety Information

Always contact your dealer, distributor, service agent

or the manufacturer about any problems or conditions

you do not understand.

To reduce the risk of electric shock, fire, explosion, serious injury or death:

• Disconnect electric power to the washer-extractor before servicing.

• Never start the washer-extractor with any guards/panels removed.

• Whenever ground wires are removed during servicing, these ground wires must be

reconnected to ensure that the washer-extractor is properly grounded.

W460

WARNING

Repairs that are made to your products by unqualified persons can result in hazards due to

improper assembly or adjustments subjecting you, or the inexperienced person making such

repairs, to the risk of serious injury, electrical shock, or death.

W007

WARNING

If you or an unqualified person perform service on your product, you must assume the

responsibility for any personal injury or property damage which may result. The manufacturer

will not be responsible for any injury or property damage arising from improper service and/or

service procedures.

W008

WARNING

49001900

Safety Information

Important Safety Instructions

1. Read all instructions before using the washer-

extractor.

2. Refer to the GROUNDING INSTRUCTIONS in

the INSTALLATION manual (supplied with your

washer-extractor) for the proper grounding of the

washer-extractor.

3. Do not wash textiles that have been previously

cleaned in, washed in, soaked in or spotted with

gasoline, dry-cleaning solvents or other

flammable or explosive substances. They give off

vapors that could ignite or explode.

4. Do not add gasoline, dry-cleaning solvents or

other flammable or explosive substances to the

wash water. These substances give off vapors that

could ignite or explode.

5. Under certain conditions, hydrogen gas may be

produced in a hot water system that has not been

used for two weeks or more. HYDROGEN GAS

IS EXPLOSIVE. If the hot water system has not

been used for such a period, before using a

washer-extractor, turn on all hot water faucets and

let the water flow from each for several minutes.

This will release any accumulated hydrogen gas.

The gas is flammable. Do not smoke or use an

open flame during this time.

6. Do not allow children to play on or in a washer-

extractor. Close supervision of children is

necessary when the washer-extractor is used near

children.

7. Before the washer-extractor is removed from

service or discarded, remove the door to the

washing compartment.

8. Do not reach into the washer-extractor if the wash

basket is moving.

9. Do not install or store the washer-extractor where

it will be exposed to water and/or weather.

10. Do not tamper with the washer-extractor’s

controls.

11. Do not repair or replace any part of the washer-

extractor or attempt any servicing unless

specifically recommended in the user-

maintenance instructions or in published user-

repair instructions that the user understands and

has the skills to carry out.

12. To reduce the risk of an electrical shock or fire,

DO NOT use an extension cord or an adapter to

connect the washer-extractor to an electrical

power source.

13. Use the washer-extractor only for its intended

purpose, washing clothes.

14. ALWAYS disconnect the washer-extractor from

its electrical supply before attempting any

service.

15. Install the washer-extractor according to the

INSTALLATION INSTRUCTIONS. All

connections for water, drain, electrical power and

grounding must comply with local codes and,

when required, be made by licensed personnel.

16. To reduce the risk of fire, textiles which have

traces of any flammable substances such as

vegetable oil, cooking oil, machine oil,

flammable chemicals, thinner, etc. or anything

containing wax or chemicals such as in mops or

cleaning cloths, must not be put into the washer-

extractor. These flammable substances may cause

the fabric to ignite.

17. Do not use fabric softeners or products to

eliminate static unless recommended by the

manufacturer of the fabric softener or product.

18. Keep the washer-extractor in good condition.

Bumping or dropping the washer-extractor can

damage its safety features. If this occurs, have the

washer-extractor checked by a qualified service

person.

19. Replace worn power cords and/or loose plugs.

20. Be sure that water connections have a shut-off

valve and that fill hose connections are tight.

CLOSE the shut-off valves at the end of each

wash day.

To reduce the risk of fire, electric shock, serious injury or death to persons when using your

washer, follow these basic precautions:

W023

WARNING

9001900 5

Safety Information

21. The loading door MUST BE CLOSED any time

the washer-extractor is to fill, tumble or spin. DO

NOT by-pass the loading door switch and permit

the washer-extractor to operate with the loading

door open.

22. Always read and follow the manufacturer’s

instructions on packages of laundry and cleaning

aids. Heed all warnings and precautions. To

reduce the risk of poisoning or chemical burns,

keep them out of the reach of children at all times

(preferably in a locked cabinet).

23. Always follow the fabric care instructions

supplied by the textile manufacturer.

24. Never operate the washer-extractor with any

guards and/or panels removed.

25. DO NOT operate the washer-extractor with

missing or broken parts.

26. DO NOT by-pass any safety devices.

27. Failure to install, maintain and/or operate this

washer-extractor according to the manufacturer's

instructions may result in conditions that can

produce bodily injury and/or property damage.

NOTE: The WARNING and IMPORTANT

SAFETY INSTRUCTIONS appearing in this

manual are not meant to cover all possible

conditions and situations that may occur. Common

sense, caution and care must be exercised when

installing, maintaining and operating the washer-

extractor.

Any problems or conditions not understood should be

reported to the dealer, distributor, service agent or the

manufacturer.

Locating an Authorized Servicer

Alliance Laundry Systems is not responsible for

personal injury or property damage resulting from

improper service. Review all service information

before beginning repairs.

Warranty service must be performed by an authorized

technician, using authorized factory parts. If service is

required after the warranty expires, Alliance Laundry

Systems also recommends contacting an authorized

technician and using authorized factory parts.

69001900

Section 2

Introduction

Customer Service

Alliance Laundry Systems is not responsible for personal injury or property damage resulting from improper

service. Review all service information before beginning repairs.

If literature or replacement parts are required, contact the source from whom the machine was purchased or contact

Alliance Laundry Systems at (920) 748-3950 for the name of the nearest authorized parts distributor.

For technical assistance, call (920) 748-3121.

9001900 7

Introduction

Model Identification

Information in this manual is applicable to these washer-extractor models.

HX018PVQM7

HX018PVXM7

HX18PVXM6

HX18PVQM6

HX18PVQM7

HX18PVQU6

HX18PVXM7

HX18PVXU6

NX018BVPA7

NX018BVQA7

NX018BVXA7

NX018BVXM7

NX18BVPA6

NX18BVPA7

NX18BVQA6

NX18BVQA7

NX18BVXA6

NX18BVXA7

NX18BVXM6

NX18BVXM7

SX018BVPA7

SX018BVQA7

SX018BVXA7

SX018BVXM7

SX018PVPA7

SX018PVQM7

SX018PVXM7

SX18BVPA7

SX18BVQA7

SX18BVXA7

SX18BVXM7

SX18PVPA7

SX18PVQM6

SX18PVQM7

SX18PVQU6

SX18PVXM6

SX18PVXM7

SX18PVXU6

UX018PVNA7

UX018PVPA7

UX018PVQA7

UX018PVQM7

UX018PVXA7

UX018PVXM7

UX18PVNA6

UX18PVNA7

UX18PVNU6

UX18PVPA6

UX18PVPA7

UX18PVPU6

UX18PVQA6

UX18PVQA7

UX18PVQM6

UX18PVQM7

UX18PVQU6

UX18PVXA6

UX18PVXA7

UX18PVXM6

UX18PVXM7

UX18PVXU6

HX025PVQM7

HX025PVXM7

HX25PVQM6

HX25PVQM7

HX25PVQU6

HX25PVXM6

HX25PVXM7

HX25PVXU6

SX025PVQM7

SX025PVXM7

SX25PVQM6

SX25PVQM7

SX25PVQU6

SX25PVXM6

SX25PVXM7

SX25PVXU6

UX025PVNA7

UX025PVPA7

UX025PVQA7

UX025PVQM7

UX025PVXA7

UX025PVXM7

UX25PVNA6

UX25PVNA7

UX25PVNU6

UX25PVPA6

UX25PVPA7

UX25PVPU6

UX25PVQA6

UX25PVQA7

UX25PVQM6

UX25PVQM7

UX25PVQU6

UX25PVXA6

UX25PVXA7

UX25PVXM6

UX25PVXM7

UX25PVXU6

NX030BVPA7

NX030BVQA7

NX030BVXA7

NX030BVXM7

NX30BVPA6

NX30BVPA7

NX30BVQA6

NX30BVQA7

NX30BVXA6

NX30BVXA7

NX30BVXM6

NX30BVXM7

SX030BVPA7

SX030BVQA7

SX030BVXA7

SX030BVXM7

SX30BVPA7

SX30BVQA7

SX30BVXA7

SX30BVXM7

SX33BVPA7

SX33BVQA7

SX33BVXA7

SX33BVXM7

UX33PVNA7

UX33PVPA7

UX33PVQA7

UX33PVQM7

UX33PVXA7

UX33PVXM7

HX035PVQM7

HX035PVXM7

HX35PVQM6

HX35PVQM7

HX35PVQU6

HX35PVXM6

HX35PVXM7

HX35PVXU6

SX035PVNM7

SX035PVQM7

SX035PVXM7

SX35PVNM7

SX35PVQM6

SX35PVQM7

SX35PVQU6

SX35PVXM6

SX35PVXM7

SX35PVXU6

UX035PVNA7

UX035PVPA7

UX035PVQA7

UX035PVQM7

UX035PVXA7

UX035PVXM7

UX35PVNA6

UX35PVNA7

UX35PVNU6

UX35PVPA6

UX35PVPA7

UX35PVPU6

UX35PVQA6

UX35PVQA7

UX35PVQM6

UX35PVQM7

UX35PVQU6

UX35PVXA6

UX35PVXA7

UX35PVXM6

UX35PVXM7

UX35PVXU6

SX40BVPA7

SX40BVQA7

SX40BVXA7

SX40BVXM7

UX40PVNA7

UX40PVPA7

UX40PVQA7

UX40PVQM7

UX40PVXA7

UX40PVXM7

(continued)

89001900

Introduction

(continued)

HX055PVNU7

HX055PVQU7

HX055PVXU7

HX55PVNU6

HX55PVNU7

HX55PVQU6

HX55PVQU7

HX55PVXU6

HX55PVXU7

SX055PVNU7

SX055PVPU7

SX055PVQU7

SX055PVXU7

SX55PVNU6

SX55PVNU7

SX55PVPU6

SX55PVPU7

SX55PVQU6

SX55PVQU7

SX55PVXU6

SX55PVXU7

UX055PVNU7

UX055PVPU7

UX055PVQU7

UX055PVXF7

UX055PVXU7

UX55PVNU6

UX55PVNU7

UX55PVPU6

UX55PVPU7

UX55PVQU6

UX55PVQU7

UX55PVXF6

UX55PVXF7

UX55PVXU6

UX55PVXU7

HX75PVNU6

HX75PVNU7

HX75PVPU7

HX75PVQU6

HX75PVQU7

HX075PVNU7

HX075PVPU7

HX075PVQU7

SX075PVNU7

SX075PVPU7

SX075PVQU7

SX75PVPU7

SX75PVNU6

SX75PVNU7

SX75PVQU6

SX75PVQU7

UX075PVNU7

UX075PVPU7

UX075PVQU7

UX75PVNU6

UX75PVNU7

UX75PVPU6

UX75PVPU7

UX75PVQU6

UX75PVQU7

100

HX100PVNU6

HX100PVNU7

HX100PVPU7

HX100PVQU6

HX100PVQU7

SX100PVNU6

SX100PVNU7

SX100PVPU7

SX100PVQU6

SX100PVQU7

UX100PVNU6

UX100PVNU7

UX100PVPU6

UX100PVPU7

UX100PVQU6

UX100PVQU7

135

HX135PVNU6

HX135PVNU7

HX135PVQU6

HX135PVQU7

SX135PVNU6

SX135PVNU7

SX135PVQU6

SX135PVQU7

UX135PVNU6

UX135PVNU7

UX135PVPU6

UX135PVPU7

UX135PVQU6

UX135PVQU7

165

HX165PVNU6

HX165PVNU7

HX165PVPU7

HX165PVQU6

HX165PVQU7

SX165PVNU6

SX165PVNU7

SX165PVPU7

SX165PVQU6

SX165PVQU7

UX165PVNU6

UX165PVNU7

UX165PVPU6

UX165PVPU7

UX165PVQU6

UX165PVQU7

200

HX200PVNU7

HX200PVPU7

HX200PVQU7

SX200PVNU7

SX200PVPU7

SX200PVQU7

UX200PVNU7

UX200PVPU7

UX200PVQU7

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