3Com 005699-00 - User manual
This manual covers 3Com U.S. Robotics®faxmodems.
3Com, the 3Com logo, U.S. Robotics, and Winmodem are registered trademarks and Connections, RapidComm,
MacComCenter, and x2 are trademarks of 3Com Corporation. Windows is a registered trademark of Microsoft
Corp. Macintosh is a registered trademark and Mac is a trademark of Apple Computer, Inc. CompuServe is a
registered trademark of CompuServe Inc. America Online is a registered trademark of America Online Inc. Any
other trademarks, trade names, or service marks used in this manual are the property of their respective owners.
Copyright © 1998 3Com Corporation. All rights reserved.
3800 Golf Rd.
Rolling Meadows, IL 60008
* IMPORTANT! In accordance with the ITU-T standard for 56K transmissions (V.90), U.S. Robotics 56 Kbps
modems are capable of 56 Kbps downloads. However, due to FCC rules which restrict power output of service
providers, current download speeds are limited to 53 Kbps. Actual speeds may vary due to line conditions and
other factors. Uploads from users to server equipment travel at speeds up to 31.2 Kbps. An analog phone line
compatible with the V.90 standard or x2 technology and an Internet provider or corporate host site compatible
with the V.90 standard or x2 technology are necessary for these high-speed downloads. See www.3Com.com/56k
for details.
TABLE OF CONTENTS
56K Faxmodem Product Features ............................................................................................... 1-1
Software Installation .................................................................................................................2-1
Windows-based systems..................................................................................................................2-1
Macintosh computers......................................................................................................................2-3
Speakerphone Features (External Voice Speakerphone Modems Only).................................3-1
Modem Update Wizard................................................................................................................4-1
Windows-based systems..................................................................................................................4-1
Macintosh computers......................................................................................................................4-3
Uninstalling a U.S. Robotics Modem .........................................................................................5-1
Uninstalling a Winmodem Faxmodem............................................................................................5-1
Uninstalling an Internal Faxmodem................................................................................................5-3
Uninstalling an External Faxmodem...............................................................................................5-4
Uninstalling a Faxmodem for Macintosh ........................................................................................5-5
Troubleshooting and Help Resources........................................................................................6-1
Problems and Solutions...................................................................................................................6-1
Help Resources .............................................................................................................................6-19
Are You Still Having Problems? ...................................................................................................6-21
If You Need to Return the Modem to Us .......................................................................................6-22
Glossary....................................................................................................................................... 7-1
Technical Reference ....................................................................................................................8-1
Regulatory Information and Limited Warranty.........................................................................9-1
Manufacturer’s Declaration of Conformity......................................................................................9-1
Limited Warranty ...........................................................................................................................9-7
56K FAXMODEM PRODUCT FEATURES
1-1
Modulation Schemes
ITU-T V.90
x2™ technology
ITU-T V.34+
ITU-T V.34
ITU-T V.32bis
ITU-T V.32
ITU-T V.22bis
ITU-T V.22
ITU-T V.23
Bell 212A
ITU-T V.21
Bell 103
Error Control and Data
Compression Schemes
ITU-T V.42
ITU-T V.42bis
MNP 2-5
Fax Modulation Schemes
ITU-T V.17
ITU-T V.29
ITU-T V.27ter
ITU-T V.21
Fax Standards
EIA 578 Class 1 FAX
EIA 592 Class 2.0 FAX
Front Channel Link Rates
28000, 29333, 30666, 32000,
33333, 34666, 36000, 37333,
38666, 40000, 41333, 42666,
44000, 45333, 46666, 48000,
49333, 50666, 52000, 53333,
54666, 56000, 57333
Back Channel Link Rates
4800, 7200, 9600, 12000,
14400, 16800, 19200, 21600,
24000, 26400, 28800, 31200
33600
V.34+ Link Rates
4800, 7200, 9600, 12000,
14400, 16800, 19200, 21600,
24000, 26400, 28800, 31200,
33600
V.32bis Link Rates
4800, 7200, 9600, 12000,
14400
AdditionalLinkRates
300, 1200/75 (V.23), 1200,
2400
Fax Link Rates
2400, 4800, 7200, 9600,
12000, 14400
DTE Rates
300, 1200, 2400, 9600, 19200,
38400, 57600, 115200, 230400*
*The 230400 DTE rate is supported by
the 56K internal faxmodem only.
SOFTWARE INSTALLATION
2-1
Windows-based Systems:
Running the Setup Wizard
The instructions for installing your
Connections™CD-ROM software are on
the installation map included in your
modem’s box. If you have not completed
this portion of your install, you should do so
now.
Using Connections Software
Once installation is complete, you can use
the Connections CD at any time by
following these steps:
•Insert the Connections CD into your
CD-ROM drive.
•If the CD is already in your drive, take
it out and reinsert it.
•If you have disabled AutoPlay, click
Start, point to Programs, point to
3Com U.S. Robotics, and click
Connections.
Installing the RapidComm™
Software
NOTE: If you have an older
version of RapidComm software on your
system, uninstall it before continuing.
To start the uninstall, double-click the
Add/Remove Programs icon in the
Control Panel. This will erase any faxes
you have in your inbox. If you need to
save them, copy them to a new
directory.
SOFTWARE INSTALLATION
2-1
The Connections CD contains the
RapidComm communications software.
RapidComm is used with the standard
SOFTWARE INSTALLATION
2-2
modems; RapidComm Voice is used with
modems with voice functionality.
Once you have installed the Connections
program group, you can install the
RapidComm software. (The Setup Wizard
does not install RapidComm.)
Follow these instructions to install
RapidComm:
1. Start the Connections CD (follow the
instructions in the section “Using
Connections Software” on page 2-1).
2. On the main Connections menu, click
Software.
3. Click the Communications button.
4. Click the RapidComm (if you have a
regular faxmodem) or RapidComm
Voice (if you have a voice faxmodem)
button.
5. Follow the on-screen instructions to
finish the installation.
NOTE: The CD also contains an
electronic user manual for RapidComm
and RapidComm Voice.
Congratulations—you are
now ready to start using your
U.S. Robotics modem!
SOFTWARE INSTALLATION
2-3
Macintosh Computers:
Running the Setup Wizard
The instructions for installing your
Connections™CD-ROM software are on
the installation map included in your
modem’s box. If you have not completed
this portion of your install, you should do so
now.
Using Connections Software
Once installation is complete, you can use
the Connections CD at any time by
following these steps:
•Insert the Connections CD into your
CD-ROM drive.
•Double-click the Connections icon on
your desktop.
•Double-click the Connections icon in
the Connections folder.
Installing the RapidComm™
Software
NOTE: If you have a version of
MacComCenter or any other
communications software on your
system, read your manual for
instructions to uninstall it before
continuing. This will erase any faxes
you have in your inbox. If you need to
save them, copy them to a new folder.
The Connections CD contains the
RapidComm communications software.
RapidComm is used with the standard
SOFTWARE INSTALLATION
2-4
modems; RapidComm Voice is used with
modems with voice functionality.
Once you have installed Connections, you
can install the RapidComm software. (The
Setup Wizard does not install RapidComm.)
Follow these instructions to install
RapidComm:
1. Start the Connections CD (follow the
instructions in the section “Using
Connections Software” on page 2-3).
2. On the main Connections menu, click
Software.
3. Click the Communications button.
4. Click the RapidComm (if you have a
regular faxmodem) or RapidComm
Voice (if you have a voice faxmodem)
button.
5. Click Install Software.
6. Follow the on-screen instructions to
finish the installation.
NOTE: The CD also contains an
electronic user manual for RapidComm
and RapidComm Voice.
Congratulations—you are
now ready to start using your
U.S. Robotics modem!
SPEAKERPHONE FEATURES (EXTERNAL VOICE
SPEAKERPHONE MODEMS ONLY)
3-1
Making a Speakerphone Call
with a Telephone
1. Make sure your telephone is plugged into
the modem’s PHONE jack.
2. Lift the telephone’s handset.
3. Dial the phone number.
4. When the person on the other end
answers, press the SPEAKER button (on
top of the modem).
5. Hang up the handset.
6. To end the call, press the SPEAKER
button again.
Making a Speakerphone Call
with Communications
Software
1. Dial the telephone number using your
communications software.
2. To end the call, hang up using your
software (see the software’s Help file for
more information).
Answering an Incoming Call
When you hear your phone ring, press the
SPEAKER button. (If you do not hear your
phone ring, you may not have the
telephone’s cord plugged into the modem’s
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