3Com U.S. Robotics 56K Voice User manual

56K PROFESSIONAL MESSAGE MODEM

User’s Guide and Reference

PN 1.024.1699-00

This manual covers installation and operating instructions for the following modem:

3Com U.S. Robotics 56K* Professional Message Modem external modem

3Com, the 3Com logo, and U.S. Robotics are registered trademarks of 3Com Corporation or its subsidiaries.

Windows is a registered trademark of Microsoft Corp. Any other trademarks, trade names, service marks, or

service names owned or registered by any other company and used in this manual are the property of their

respective owners.

220 Wharfdale Road

Winnersh

Wokingham

Berkshire RG41 5TP

* In accordance with the ITU standard for V.90 transmissions, this modem is capable of 56 Kbps downloads.

However, the download speeds you experience may be lower due to varying line conditions and other factors.

Uploads from users to server equipment travel at speeds up to 31.2 Kbps. An analogue phone line compatible

with the ITU V.90 standard or 3Com’s proprietary 56K technology, and an Internet provider or corporate host

site with the ITU V.90 standard or 3Com’s proprietary 56K technology are necessary for these high-speed

downloads. The ITU V.90 standard was officially determined in February, 1998 and is expected to be ratified in

September, 1998. See www.3com.3com/56k for details.

TABLE OF CONTENTS

Welcome to 56K* Information Access 1

Product Features 2

Summary of Features 3

Answering Machine Features 5

Personal Message 5

Full Message 8

Voice Message Retrieval 9

Deleting Messages 11

Speakerphone Features 12

Modem Buttons 12

LED Indicators (Front Panel Lights) 13

Telephone Handset Digits for Remote Message Retrieval 15

Modem Installation with Windows 95 16

Determining Your Version of Windows 95 16

How to Connect the Modem to the Computer 17

Installing Modem Drivers with Windows 95:

Versions 950 and 950a (Moving Through the

"New Hardware Found" Screens) 18

Version 950b (Using the Update Device Driver

Wizard Screens) 22

Table of Contents

Modem Installation with Windows 3.x 26

Software Installation 28

Windows 95 28

Windows 3.x 28

Type of Modem 29

Initialization String 29

Flow Control 29

UART-Universal Asynchronous Receiver Transmitter 29

Regulatory Information 31

CE Compliance 31

Electromagnetic Compatibility 31

Safety (Low Voltage Directive) 31

Limited Warranty 32

WELCOME TO 56K* INFORMATION ACCESS

The International Telecommunications Union (ITU)

decides the technical protocols that communications

devices must use to operate with each other.

Modems that comply with ITU standards can “talk”

to other standards-compliant modems and fax

machines worldwide.

The ITU has determined a worldwide standard for

56K modem technology. With a U.S. Robotics

modem, you can get 56K Internet access from any

service provider who offers the ITU V.90 standard

or 3Com’s proprietary 56K technology. 3Com is

working with providers everywhere to quickly

upgrade their service to the ITU V.90 standard.

∗In accordance with the ITU standard for V.90

transmissions, this modem is capable of 56 Kbps

downloads. However, the download speeds you

experience may be lower due to varying line

conditions and other factors. Uploads from users to

server equipment travel at speeds up to 31.2 Kbps.

An analogue phone line compatible with the ITU

V.90 standard or 3Com’s proprietary 56K

technology, and an Internet provider or corporate

host site with the ITU V.90 standard or 3Com’s

proprietary 56K technology are necessary for these

high-speed downloads. The ITU V.90 standard was

officially determined in February, 1998 and is

expected to be ratified in September, 1998. See

www.3com.com/56k for details.

PRODUCT FEATURES

Modulation Schemes

ITU-T V.90

x2™ technology

ITU-T V.34 (Inc 33600)

ITU-T V.32bis

ITU-T V.32

ITU-T V.22bis

ITU-T V.22

ITU-T V.23

ITU-T V.21

Error Control and Data

Compression Schemes

ITU-T V.42

ITU-T V.42bis

MNP 2-5

Fax Modulation Schemes

ITU-T V.17

ITU-T V.29

ITU-T V.27ter

ITU-T V.21

Fax Standards

EIA 578 Class 1 FAX

EIA 592 Class 2.0 FAX

Front Channel Link Rates

28000, 29333, 30666, 32000,

33333, 34666, 36000, 37333,

38666, 40000, 41333, 42666,

44000, 45333, 46666, 48000,

49333, 50666, 52000, 53333,

54666, 56000, 57333

Back Channel Link Rates

4800, 7200, 9600, 12000,

14400, 16800, 19200, 21600,

24000, 26400, 28800, 31200

V.34 Link Rates

4800, 7200, 9600, 12000,

14400, 16800, 19200, 21600,

24000, 26400, 28800, 31200,

33600

V.32bis Link Rates

4800, 7200, 9600, 12000,

14400

Additional Link Rates

300, 1200/75 (V.23), 1200,

2400

Fax Link Rates

2400, 4800, 7200, 9600, 12000,

14400

Product Features

Summary of Features

Key Features of the 56K Professional Message

Modem

The 56K Professional Message Modem is the first

product to incorporate a digital answering machine,

built-in speakerphone and external modem into one

design. The 56K Professional Message Modem also

features a bank of flash memory that allows you to

receive fax and voice messages without the

intervention of the PC. Voice messages can be

received even when the PC is not switched on.

Voice messages can be retrieved from a remote

location or locally by using buttons on the top of the

modem.

The 56K Professional Message Modem comes

with specially designed application software.

This product is not just a normal voice/ fax/ data

modem. The software includes all features

needed to manage both the 56K Professional

Message Modem in answering machine mode

and the normal fax and voice message mode.

In order to use the fax feature of the modem, refer to

the instructions for faxing that accompany your

software application.

56K Professional Message Modem

•Offers ITU-T V.90/x2 technology which allows

download speeds up to 56 Kbps

•offers features of an answering machine

through the six push buttons on the top of the

modem.

•works as a full-duplex speakerphone even in

the absence of the PC.

•is a feature-enhanced external modem with

added Flash Memory to store messages when

your PC is off.

•provides the full functionality of a standard

3Com brand modem.

•retains incoming fax and voice messages and

therefore is not just a pass through device.

•is capable of receiving and storing incoming

fax and voice messages without any

intervention of the computer.

Product Features

•can transfer stored messages to the computer at

a later time.

•enables remotely stored voice messages to be

accessed through a dial-up connection or by

using the push buttons on the top of the

modem.

•offers a built-in condenser microphone.

•includes software designed specifically for use

with the 56K Professional Message Modem.

The software allows the user to take full

advantage of all features in the product. Other

software can be used for all standard modem

functions. We recommend using the software

delivered with the product.

Flash ROM Upgradable

56k Professional Message modem supports software

download through flash memory. You can

download upgrades to obtain quickly and easily the

latest features.

Personal Voice Mail

The supplied communications software enables

business-quality voice messaging system with single

or multiple mailboxes for use in the home or office.

You can customise voice message greetings like a

standard answering machine, and even access your

fax and voice messages remotely.

Your modem will auto-detect incoming fax, voice,

and data calls and switch functions accordingly. Up

to one hundred documents can be pre-configured for

distribution via the Fax on Demand facility.

Product Features

Answering Machine Features

Before You Begin

Your new Professional Message Modem is set up as

an answering machine from the factory with the fax

capability disabled. In order to use the fax features,

a PC is necessary to adjust default settings. Also,

you will need to set a password, using a PC, for use

with the remote feature of the modem. Refer to the

software package to choose your 4-digit password.

It is also necessary to record a Personal Greeting

Message and Full Message to use with the

Professional Message Modem. The following

section provides full instructions of how to achieve

this.

Personal Message

Your personal message can be recorded in three

ways using the Professional Message Modem

(PMM):

1) from the software application,

2) from the modem buttons, and

3) remotely.

You may use either the internal microphone (hands-

free mode) or the connected handset (handset mode)

from both the software application and the modem

buttons. If you wish to record your Personal

Message remotely, you must use the handset of a

remote touch tone phone.

1) from the software application

Hands-free mode

1. Within the Independent Mode Greeting Screen,

click Record, and recite your personal message.

If the recording limit of 15 seconds is reached, the

recording will stop and a dialogue window will display a

warning message.

Product Features

2. Click Stop when you have finished.

3. To listen to your message, press PLAY from the

supplied software application.

4. Once you have recorded your Personal Message,

click on the ‘Download’ button in order to send

your Personal Message to the modem.

5. If you pick up the handset before clicking Stop,

the message will not be recorded. You cannot

switch back and forth between the handset mode

and the hands-free mode during the recording

process.

Handset mode

1. Select ‘Handset’ as the Input device from within

the Independent Mode Greeting Screen.

2. Pick up your handset before clicking Record in

the software application.

3. Click Record, and recite your personal message.

If the recording limit of 15 seconds is reached, the

recording will stop and a dialogue window will display a

warning message.

1. Click Stop when you have finished.

2. To listen to your message, press the PLAY

button from within the application software.

3. Once you have recorded your Personal Message,

click on the ‘Download’ button in order to send

your Personal Message to the modem.

Make sure you have completed your personal

message before hanging up the handset or clicking

Stop, otherwise your message will not be recorded.

Once you have started recording your message with

the handset, you cannot switch to hands-free mode.

2) from the modem buttons

Hands-free mode

1. Press Rec/>>>>, hold for 2 SECONDS, listen for

the tone, release the button, and recite your

message.

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