3Com U.S. Robotics 56K Voice User manual

56K* Message Modem

User’s Guide and Reference

This manual covers installation and operating instructions for the following modem:

3Com U.S. Robotics 56K* Message Modem external modem

* In accordance with the ITU standard for V.90 transmissions, this modem is capable of 56Kbps downloads.

However, the download speeds you experience may be lower due to varying line conditions and other factors.

Uploads from users to server equipment travel at speeds up to 31.2Kbps. An analogue phone line compatible with

the ITU V.90 standard or 3Com’s proprietary 56K technology, and an Internet provider or corporate host site with

the ITU V.90 standard or 3Com’s proprietary 56K technology are necessary for these high-speed downloads. The

ITU V.90 standard was officially determined in February, 1998 and is expected to be ratified in September, 1998.

For the latest information on products, upgrades and online services live with V.90, visit http://56k.3com.co.uk.

TABLE OF CONTENTS

Welcome to 56K* Information Access 1

Product Features 2

Installation of the Message Modem with Windows 95 7

Determining Your Version of Windows 95

How to Connect the Modem to the Computer 8

Installing Modem Drivers with Windows 95:

Versions 950 and 950a (Moving Through the

"New Hardware Found" Screens) 9

Version 950b (Using the Update Device Driver

Wizard Screens) 13

Table of Contents

Installation of the Message Modem with Windows 3.x 17

Software Installation 19

Windows 95 19

Windows 3.x

Type of Modem 20

Initialization String 20

Flow Control 20

UART-Universal Asynchronous Receiver Transmitter 20

Regulatory Information 22

CE Compliance 22

Electromagnetic Compatibility 22

Safety (Low Voltage Directive) 22

Limited Warranty

WELCOME TO 56K* INFORMATION ACCESS

The International Telecommunications Union (ITU)

decides the technical protocols that communications

devices must use to operate with each other.

Modems that comply with ITU standards can “talk”

to other standards-compliant modems and fax

machines worldwide.

The ITU has determined a worldwide standard for

56K* modem technology. With a U.S. Robotics

modem, you can get 56K Internet access from any

service provider who offers the ITU V.90 standard

or 3Com’s proprietary 56K technology. 3Com is

working with providers everywhere to quickly

upgrade their service to the ITU V.90 standard.

PRODUCT FEATURES

ITU-T V.90

x2™ technology

ITU-T V.34 (Inc 33600 and

28800)

ITU-T V.32bis

ITU-T V.32

ITU-T V.22bis

ITU-T V.22

ITU-T V.23

ITU-T V.21

Error Control and Data

Compression Schemes

ITU-T V.42

ITU-T V.42bis

MNP 2-5

Fax Modulation Schemes

ITU-T V.17

ITU-T V.29

ITU-T V.27ter

ITU-T V.21

Fax Standards

EIA 578 Class 1 FAX

EIA 592 Class 2.0 FAX

Front Channel Link Rates

(Download speeds)

28000, 29333, 30666, 32000,

33333, 34666, 36000, 37333,

38666, 40000, 41333, 42666,

44000, 45333, 46666, 48000,

49333, 50666, 52000, 53333,

54666, 56000, 57333

Back Channel Link Rates

(Upload speeds)

4800, 7200, 9600, 12000,

14400, 16800, 19200, 21600,

24000, 26400, 28800, 31200

V.34 Link Rates

4800, 7200, 9600, 12000,

14400, 16800, 19200, 21600,

24000, 26400, 28800, 31200,

33600

V.32bis Link Rates

4800, 7200, 9600, 12000,

14400

Additional Link Rates

300, 1200/75 (V.23), 1200,

2400

Fax Link Rates

2400, 4800, 7200, 9600, 12000,

14400

Product Features

Summary of Features

56K* Message Modem is the first product to include

features that allow the user to receive fax and voice

messages without the intervention of the PC. 56K*

Message Modem features a bank of Flash Memory

for this purpose. Messages can be received even

when the PC is not switched on. Voice messages can

be retrieved from a remote location.

56K* Message Modem comes with specially

designed application software. This product is not

just a normal data/fax/voice modem. The

software includes all features needed to manage

both 56K* Message Modem in autonomous mode

and normal fax and voice message mode.

3Com U.S. Robotics Message Modem:

•Offers ITU-T V.90/x2 technology which allows

download speeds up to 56 Kbps

•is a feature-enhanced external modem with

added Flash Memory.

•provides the full functionality of a standard

3Com U.S. Robotics modem.

•retains incoming fax and voice messages and

therefore is not just a pass through device. You

can store approximately 50 fax pages or 20

minutes of voice messages.

•is capable of receiving and storing incoming fax

and voice messages without any intervention of

the computer.

•can transfer stored messages to the computer at a

later time.

•enables remotely stored voice messages to be

accessed through a dialup connection.

•offers a voice channel feature that includes a

built-in condenser microphone.

•includes software designed specifically for use

with 3Com U.S. Robotics Message Modem. The

software allows the user to take full advantage of

all features in the product. Other software can be

used for all standard modem functions. In order

to use the autonomous features, however, we

recommend using the software delivered with the

product.

Product Features

Flash ROM Upgradable

56K* Professional Message modem supports

software download through flash memory. You can

download upgrades to obtain quickly and easily the

latest features.

Speakerphoneuu

You can use your new modem as a full-duplex

speakerphone without the echoing sound of some

speakerphones. The full-duplex feature allows you

to speak at the same time as someone on the other

end without losing any sound quality. This affords

you all the convenience of a speakerphone without

the extra hardware and leads for the home and

office. There is a built-in microphone.

Personal Voice Mailu

The supplied communications software enables

business-quality voice messaging system with single

or multiple mailboxes for use in the home or office.

You can customise voice message greetings like a

standard answering machine, and even access your

fax and voice messages remotely.

Your modem will auto-detect incoming fax, voice,

and data calls and switch functions accordingly. Up

to one hundred documents can be pre-configured for

distribution via the Fax on Demand facility.

uA headset, external powered speakers or

soundcard (with audio cable) is required to utilize all

voice features including hands-free speakerphone.

Before You Begin

From the factory, autonomous (independent) mode

is not enabled. Therefore, it is necessary to

configure the Message modem using the supplied

communication software to make full use of these

features. Independent fax and voice functionality

can be enabled using the appropriate ‘Independent

Mode’ screen of the supplied software. Also, you

will need to set a password for use with the remote

feature of the modem. Refer to the software

package to choose your 4-digit password.

It is also necessary to record a Personal Greeting

Message and Full Message to use with the 56K*

Message Modem. The following section provides

full instructions of how to achieve this.

Product Features

Personal Message

Your personal message can be recorded

using the supplied software application.

1. Within the Independent Mode Greeting Screen,

click Record, and recite your personal message.

Note: If the recording limit of 15 seconds is

reached, the recording

will stop and a dialogue window will display a

warning message.

2. Click Stop when you have finished.

3. To listen to your message, press PLAY from the

supplied software application.

4. Once you have recorded your Personal Message,

click on the ‘Download’ button in order to send

your Personal Message to the modem.

Full Message

Your full message can be recorded using the

supplied software application.

1. Within the Independent Mode Message Full

Screen, click Record, and recite your Full

Message.

Note: If the recording limit of 15 seconds is

reached, the recording will stop and a dialogue

window will display a warning message.

2. Click Stop when you have finished.

3. To listen to your message, press PLAY from the

supplied software application.

4. Once you have recorded your Full Message, click

on the 'Download'

button in order to send your Full Message to the

modem.

Remote Voice Message Retrieval

- Whilst the modem is in Independent mode -

To access your Voice messages remotely, you need

to dial into the 56K* Message Modem. Whilst the

'outgoing message' is being played, you must enter

Product Features

your pre-configured password on a touch-tone

telephone handset (this can be set using the software

application).

You have three attempts to enter the correct

password. If you fail to enter the correct password,

the modem will 'abort' the call and go back 'on

hook'.

If the correct password is entered, the modem will

either emit,

i) a series of short 'beeps' indicating the number

of unread messages or,

ii) one long 'beep' indicating there are no read/

unread messages.

The user has the option to press:

0for a repeated acoustic message

count

1to play unread messages

2to play read messages

At any time the user may abort the call by pressing

the * key.

The modem will automatically hang-up after a

period of in-activity.

Independent Mode

After the 56K* Message Modem has been

configured for ‘Independent Mode’ as described

above, exiting the supplied communication software

will enable this mode of operation. The bicolour

ARQ/FAX led on the front panel of the modem will

turn green. The 56K* Message Modem is now

capable of receiving and storing voice and/or fax

messages whilst the PC is switched off. Each new

message will be indicated by a single slow blink on

the ARQ/FAX led. Stored voice messages can also

be retrieved remotely using a touch tome telephone.

To retrieve and store your messages on the PC,

load the supplied application software. During this

process, all the voice and/ or fax messages currently

stored in the flash memory are deleted.

The 56K* Message Modem memory has limited

space to store messages. If this limit is reached

during the reception of a message, the message is cut

off and flagged. No new messages will be stored

until the old messages are retrieved and erased. Fast

blinking of the ARQ/FAX led indicates that the flash

memory is full.

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