Xerox DOCUCOLOR 12 Assembly instructions

Getting to Know Your Product

DocuColor 12 Printer

Carrier

Product Orientation Guide

January 2001

POG00010

Note to Carriers: Open this document and review it page-by-page with your Customer.

Xerox Corporation

Xerox Customer Education Services

Xerox Square XRX2-18B

100 Clinton Ave. South

Rochester, New York 14644

able material and information now allowed by statutory or judicial law or

hereinafter granted, including without limitations, material generated from

the software programs which are displayed on the screen, such as icons,

screen displays, looks, etc.

Printed in the United States of America.

Xerox®, The Document Company®, the digital X and all Xerox products

mentioned in this publication are trademarks of Xerox Corporation.

Changes are periodically made to this document. Changes, updates, and

typographic errors will be corrected in subsequent editions.

Getting to Know Your Product

Product Orientation Guide iii

Contents

Carrier session overview 1

What to expect from the Carrier session 1

Component parts of the DocuColor 12 Printer 2

Component overview 2

Location of the power switch 3

Location of the Ground Fault Protector 3

Location of the serial number plate 3

The User Interface 4

Performing routine tasks 5

Loading paper in tray 1 5

Loading paper in trays 2, 3, and 4 5

Loading paper in tray 5 6

Loading paper in the high capacity feeder 6

Document(s) Output 7

Printer access areas for jam clearance 8

Paper jam behind the left door 8

Paper jam in tray 5 8

Paper jam behind the right door 9

Clearing a jam in the sorter/mailbox or in-line finisher 10

Clearing a jam behind the front door 11

Clearing jams in a paper tray 12

Obtaining the Meter Count 13

Carrier--STOP--page 15

Getting to Know Your Product

iv Product Orientation Guide

Customer Information

Replacing a Dry Ink Cartridge 16

Troubleshooting: When something goes wrong 17

Caring for your DocuColor 12 Printer 17

Resources 18

Frequently asked questions 18

Getting to Know Your Product

Product Orientation Guide 1

Carrier session overview

Orientation topics This product orientation session will include these topics:

•Usage and control

•Document management

•Paper supply

•Access areas for jam clearance

•Location of power switch and serial number plate

Length of session This product orientation session will last about 10 minutes.

Note: This brief overview is not intended as a formal training session.

What to expect from the Carrier session

Product Orientation Guide Discusses key topics to help you get acquainted with your new product.

This Guide is yours to keep so that you can review the information or

provide this same orientation to your colleagues, if you wish.

Customer Information Section This section contains a series of self-guided activities designed to

increase your product knowledge. It can be used at your own pace. As

you complete these activities, you are encouraged to consult the

DocuColor 12 Digital Printer User Guide on the Customer

Documentation CD-ROM for additional information.

Additional training If after reviewing all of the information above you feel you need

additional training, please contact your Sales Agent, who will assist

you.

Evaluation questionnaire Xerox values your comments about this orientation. They are essential

to helping us continue to improve our products and services.

•After you have reviewed all of the information, please take a moment

to fill out and return the evaluation questionnaire located at the

back of this publication.

•If several people participate in the orientation session, please feel

free to have them fill out additional questionnaires so that all partic-

ipants can complete it.

Getting to Know Your Product

2Product Orientation Guide

Component parts of the DocuColor 12 Printer

Component overview

Point out each component as you describe it. See

Figure 1.

Note: Some items shown are optional accessories

and may not be present on the machine you are

using.

1. The High Capacity Feeder (optional) holds up

to 2000 sheets of 20 lb (75 gsm) paper. Paper

size is 8.5 x 11 in. (A4) oriented for long edge

feed.

2. Paper Tray 5is used for transparencies and

non-standard paper sizes up to 12 x 18 in. or for

12.6 x 18 in. (A3).

3. The Work Surface or the optional Work Sur-

face with Convenience Stapler provides a con-

venient place to stack papers.

4. The Touch Screen shows the status of jobs and

allows selection of paper, sides, etc., for new

jobs.

5. The Keypad is used to enter the numeric infor-

mation.

6. The Sorter/Mailbox or In-Line Finisherpro-

vides 10 bins to collate jobs. Each bin can hold

up to 100 prints.

7. The Offsetting Catch Tray stacks prints when

they are not sorted.

8. Four Paper Trays allow different sizes of paper

to be used.

•Tray 1 holds up to 500 sheets of 20 lb

(75gsm) 8.5x11 in. (A4) or A5 paper.

•Trays 2, 3, and 4 can be adjusted to hold up

to 550 sheets of 20 lb (75gsm) paper from

8x10 in. through 11x17 in. (A3 through

B5). They can be set to hold 12 x 18 in. paper

by a Customer Service Representative.

23456

Figure 1

Getting to Know Your Product

Product Orientation Guide 3

Location of the power switch

Point out the location of the power switch.

See Figure 2.

9. The Power Switch is located at the right side of

the printer. Press the switch up to turn on the

power and press the switch down to turn off the

power.

Location of the Ground Fault Protector

Point out the location of the Ground Fault Protector.

See Figure 3.

10. The Ground Fault Protector is located at the

rear of the machine where the power cord

attaches. The Ground Fault Protector removes

all power from the machine if a fault is detected

in the power to the printer. To reset the Ground

Fault Protector, press the switch up.

If the Ground Fault Protector trips a second time,

call for service.

Location of the serial number plate

Point out the location of the serial number plate. See

Figure 4.

11. The Serial Number Plate is located on the lower

frame behind the left door.

You need to know the serial number when you call

for service.

Figure 2

Figure 3

Figure 4

Getting to Know Your Product

4Product Orientation Guide

The User Interface

Identify the components of the user interface. Point

out each item as you discuss it. See Figure 5.

1. The UIPanel will display messages depending

on print job function.

2. The Contrast Dial is used to adjust the bright-

ness of the touch screen.

3. The Control Panel Buttons provide control of

the machine.

•The Keypad buttons 0through 9are used to

enter a password. The Cbutton clears an

incorrect entry.

•(Administration) - used by the System

Administrator.

•(Access)- brings up the Access screen to

allow entry of a password when the printer is

in the password mode.

•(Energy Saver) - puts the printer into a

low power mode. Press the Energy Saver

button again to bring the printer back to full

power after the warm-up period.

•CA - Clears all programming. Places all set-

tings at their default values.

•(Interrupt) & (Stop) - Non-func-

tional on printer configuration only.

•(Start) - Initiates a job or continues the

printing process.

1 2 3

4 5 6

78 9

0 #

2 3

Figure 5

Getting to Know Your Product

Product Orientation Guide 5

Performing routine tasks

Loading paper in tray 1

Demonstratethe steps as you describe them. See

Figure 6.

You have four paper trays. To load paper in tray 1:

Note: Tray 1 is preset to hold up to 500 sheets of 8.5

x 11 in. paper. The tray can be set to hold A4 paper

by your service representative.

1. Face the DocuColor 12 Printer so that you are

directly in front of the paper trays.

2. Open the tray by pulling it straight out.

3. Take the paper out of the wrapper.

4. Place the stack of paper in the drawer as shown.

Add paper up to the Max line. Straighten the

paper stack so the edges are even.

5. Close the tray by pushing it in toward the

printer.

Loading paper in trays 2, 3, and 4

Note: Paper trays 2, 3, and 4 can hold up to 550

sheets of paper. Sizes can be adjusted from 8 x 10 to

11 x 17 in..

To load paper in trays 2, 3, or 4: (See Figure 7)

1. Open the tray by pulling it straight out.

2. Place paper in the tray, pushing the paper all the

way to the left. Straighten the stack so the edges

are even.

3. Adjust the rear paper guide by squeezing the

release and sliding the paper guide toward the

front of the printer until it just touches the stack

of paper.

4. Adjust the right paper guide by squeezing the

release and sliding the paper guide to the left

until it just touches the stack of paper.

5. Close the tray by pushing it in toward the

printer.

Figure 6

Figure 7

Getting to Know Your Product

6Product Orientation Guide

Loading paper in tray 5

Demonstratehow to open tray 5 and load paper. See

Figure 8.

1. Open tray 5 by swinging the door down.

2. Extend the tray.

3. Load paper and slide it toward the printer until

it stops.

4. Adjust the rear paper guide to the size of the

paper.

Note: When 12 x 18 in. paper is used, the front

paper guide also must be readjusted by loosening the

thumbscrew, moving the guide, then tightening the

thumbscrew.

Loading paper in the high capacity feeder

Note: The high capacity feeder is an option and may

not be present.

Demonstrateloading paper into the high capacity

feeder. See Figure 9.

1. Open the drawer by pulling it straight out.

2. Place a stack of paper in the drawer, pushing the

paper all the way to the right. Straighten the

stack so the edges are even.

3. Close the drawer by pushing it in toward the

printer.

Figure 8

213

Figure 9

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