VeriFone HPV-20 User manual

HPV-20

Installation Guide

Software Versions: 3.00

Revision: A

HPV-20 Installation Guide

October , 2002

VeriFone®,Inc.

2455 Augustine Drive

Santa Clara, CA 95054

Telephone: 408-330-6300

http://www.verifone.com

Printed in the United States of America.

No part of this publication covered by the copyrights herein may be reproduced or copied

in any form or by any means — graphic, electronic, or mechanical, including

photocopying, taping, or information storage and retrieval systems — without written

permission of the publisher.

The contents of this document and all features and specifications are subject to change

without notice. The information contained herein does not represent a commitment on the

part of VeriFone, Inc.

Publications are not stocked at the address given above. Requests for VeriFone

publications should be made to your VeriFone representative.

VeriFone, the VeriFone logo, and Ruby SuperSystem are trademarks or registered

trademarks of VeriFone in the U.S. and/or other countries. Windows, Windows NT, and

Notepad are registered trademarks of Microsoft Corporation. All other trademarks or

brand names are the properties of their respective holders.

HPV-20 Installation Guide Revision History

Ver. Rev. Date Description

1.00 A February 9, 2001 Initial of release of system.

2.00

3.00

1September 20, 2002 Updates documentation and software to

include new startup sequences.

3.00 A October , 2002 Production release of software and

documentation.

HPV-20 Installation Guide ◆i

Contents

1. Introduction

UsingThisManual........................................2

Audience ...........................................2

Conventions.........................................2

BeforeWeBegin..........................................3

2. Installation

SystemRequirements......................................6

UnpacktheSystem........................................

ChooseaLocation.........................................8

PrepareforInstallation.....................................9

MultiterminalandStandaloneSystems....................9

InstalltheRubySoftware...................................10

SetUptheHPV-20SystemHardware.........................12

InstalltheHPV-20SystemSoftware ..........................20

InstalltheRubySoftwareontheWorkstations ..................21

3. Troubleshooting

ErrorMessages...........................................24

ServiceandRepair ........................................25

PartsList................................................26

Cleaning ................................................2

CertificationsandEnvironmentals............................28

4. Index

ii ◆ HPV-20 Installation Guide

HPV-20 Installation Guide ◆1

1Introduction

The HPV-20™ System increases the uptime and reliability of the VeriFone®

Ruby SuperSystem®. The HPV-20 works with the Ruby system to provide the

following functions:

■Bac up: Take a snapshot of the Ruby system files including all

application and data files

■Restore: Retrieve and load into the Ruby terminal a snapshot taken

earlier using the Backup function

■Upgrade: Update the software on the Ruby terminal to a later version

previously downloaded into the HPV-20 System

■Revert: Reload the software application that was running on the

Ruby terminal before the Upgrade function was run

In addition, the HPV-20 System allows the VeriFone Ruby Customer Support

Center to remotely conduct diagnostics while the Ruby SuperSystem is

operating.

J:\Do \Frame\HPV-20\Graphi s\With Ruby.bmp

Figure 1: HPV-20 System

2◆HPV-20 Installation Guide

Using This Manual

Audience

To use this manual you must have a basic knowledge of your computer,

mouse, and operating system, and be familiar with other MS-DOS®and

Microsoft®Windows®-based products. Therefore, instructions such as which

mouse button to press or how to select an item from a menu are not included.

Conventions

This manual uses the following documentation conventions:

Documentation Conventions

Convention Description

Filename.ext File names with extensions use initial capital letters. An

asterisk (*) appears if the file name could vary, as in

*.vfg.

“Option” vs. ‘value’ Gemstall “options” appear in double quotes.

Required ‘values’ for Gemstall options appear in single

quotes.

Example: The “Select Back_Office” option must be set

to ‘RubyLink’.

- Optional steps A procedure may contain required steps and optional

steps. Optional steps are bulleted. Choose one of the

options to continue.

1. Required steps Required steps are numbered. Follow the steps in the

order shown.

HPV-20 Installation Guide ◆3

Introduction

Before We Begin

Before we start, please read the following important information:

1. CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY

VERIFONE, INC. COULD VOID THE USER’S AUTHORITY TO OPERATE

THIS EQUIPMENT.

2. THIS EQUIPMENT IS NOT INTENDED TO BE REPAIRED BY THE USER.

Regulatory Compliance

1. THIS EQUIPMENT COMPLIES WITH THE REQUIREMENTS IN PART 15 OF

FCC RULES FOR A CLASS A DIGITAL DEVICE. OPERATION OF THIS

EQUIPMENT IN A RESIDENTIAL AREA MAY CAUSE UNACCEPTABLE OR

HARMFUL INTERFERENCE TO RADIO AND TV COMMUNICATIONS

REQUIRING THE USER TO TAKE WHATEVER STEPS NECESSARY TO

CORRECT THE INTERFERENCE.

2. THE HPV-20 COMPLIES WITH PART 68 OF THE FCC RULES. LOCATED ON

THE BOTTOM PANEL OF THIS UNIT IS A LABEL THAT CONTAINS, AMONG

OTHER INFORMATION, THE FCC REGISTRATION NUMBER AND RINGER

EQUIVALENCE NUMBER (REN) FOR THIS UNIT. IF REQUESTED, THIS

INFORMATION MUST BE PROVIDED TO THE TELEPHONE COMPANY.

REGISTERED EQUIPMENT USOC: RJ11C.

3. THIS EQUIPMENT IS DESIGNED TO CONNECT TO THE TELEPHONE

NETWORK WIRING USING THE TELEPHONE CORD AND MODULAR PLUG

PROVIDED.

4. THE REN DETERMINES THE QUANTITY OF DEVICES THAT MAY BE

CONNECTED THE TELEPHONE LINE. CONTACT THE LOCAL TELEPHONE

COMPANY TO DETERMINE THE TOTAL RENSTHAT MAY BE CONNECTED

TOALINE.

4◆HPV-20 Installation Guide

Table of contents

Other VeriFone Payment Terminal manuals

VeriFone

VeriFone DUET Vx810 User manual

VeriFone

VeriFone Omni 3200 User manual

VeriFone

VeriFone evolution series Service manual

VeriFone

VeriFone P400 User manual

VeriFone

VeriFone MX 915 User manual

VeriFone

VeriFone VX 520 Series User manual

VeriFone

VeriFone e280 User manual

VeriFone

VeriFone QX1000 User manual

VeriFone

VeriFone HICAPS VX680 User manual

VeriFone

VeriFone TRANZ 380 User manual

VeriFone

VeriFone VX 805 User manual

VeriFone

VeriFone VX 520 Series User manual

VeriFone

VeriFone Omni 3200 User manual

VeriFone

VeriFone Vx-520 Series APACS 40 User manual

VeriFone

VeriFone V200t User manual

VeriFone

VeriFone T650p User manual

VeriFone

VeriFone VX 820 Duet User manual

VeriFone

VeriFone V400m User instructions

VeriFone

VeriFone VX 675 User manual

VeriFone

VeriFone P630-2 User manual

VeriFone

VeriFone VX 520 Series User manual

VeriFone

VeriFone VX 520 Series User manual

VeriFone

VeriFone Omni 3200 User manual

VeriFone

VeriFone TRANZ 380 User manual

Popular Payment Terminal manuals by other brands

PAX

PAX D180SRF manual

LinkPoint

LinkPoint AIO Reference manual

Moneris

Moneris hispeed 6200 operating manual

Moneris

Moneris iWL220 reference guide

Ingenico

Ingenico iUC280 owner's manual

Ingenico

Ingenico Tetra Move/5000 user guide

Ingenico

Ingenico iWL250B Quick reference guide

Optimum

Optimum M4230 installation guide

Triton

Triton RL5000 Service manual

Ingenico group

Ingenico group Lane/8000 installation guide

Gilbarco

Gilbarco FlexPay IV CRIND Startup manual

Infinite Peripherals

Infinite Peripherals Infinea Tab Lite user manual

PAX

PAX S920 Quick reference guide

Ingenico

Ingenico iCT220, iCT250 Quick reference guide

dejavoo

dejavoo Z Series Quick reference guide

Optomany

Optomany axept S900 user guide

Skyzer

Skyzer iWL252 BLUETOOTH quick guide

Moneris

Moneris iWL220 reference guide