VeriFone V400c User manual

Engage

Stand Alone Terminal

User Guide

V240m

supporting duel comms

V400c

supporting ethernet connectivity

CTRL+CLICK on the title to take you 
to the correct instruction page.
Click the home button 
to return to this page
These slides cover functionality for 
the V240m and V400C with additional 
information on personal 
configuration
Connecting to WIFI
Connecting to GPRS
Contactless Sale
Chip Payment
Swipe Payment
Key Customer Not Present
Contactless Refund
Chip Refund
Swipe Refund
Customer Not Present Refund
Void Transaction
Duplicate Transaction
Gratuity
Cashback
Check In / Top Up
Check Out
Payment with DCC
Receipts
Free Text / Keyboard

Select Settings Enter system password Select IP Menu Select Scan WIFI Net

Connecting to WIFI

Page 1

10:00

Reports

ReSync Trans

TMS Enquiry

Help

Settings

10:00

IP Menu

10:00

See DNS

WPA Key

Signal S

Scan WIFI Net

Remove WIFI

Cancel OK

Enter password:

SYSTEM PASSWORD

*******

A list of available WIFI networks

will show

Terminal will search for WIFI

networks

Select the correct WIFI option,

enter the WIFI password (WPA key)

and connect

Configure your terminal to multiple

networks. You will then be

connected to the strongest or most

secure WIFI when moving around.

Blue = Configured

Yellow = Connected

Black = Available not Configured

Connecting to WIFI

Page 2

SCANNING

WIFI

NETWORKS

TESTWIFI1 75%

TESTWIFI2 74%

TESTWIFI3 68%

TESTWIFI4 64%

TESTWIFI5 62%

TESTWIFI6 45%

WiFi Networks

TESTWIFI1 75%

TESTWIFI2 74%

TESTWIFI3 68%

TESTWIFI4 64%

TESTWIFI5 62%

TESTWIFI6 45%

WiFi Networks

Connecting to WIFI - Extra Info

Page 3

If the terminal cannot connect to the host check that you have selected Wi-Fi

under Settings \ IP Menu \ Set Comms Type.

Also check router is up and running.

If you have another router you can also connect to that router via the IP

Menu in settings (note that the terminal has the ability to have multiple

routers configured at the same time, so if one router fails the terminal can

connect to the next ‘in-line’.

Note:

If you have SIM card the terminal can fall over to GPRS – see dual comm’s

section of doc

When the Cloud icon is displayed this indicates that the

terminal can’t connect to the host. If you click on the icon

the text NOT CONNECTED will be displayed

Welcome

10:00

NOT CONNECTED

Connecting to GPRS

Select Set Comms Type

Set Comms Type

Scan WiFi Net

IP Config

Static IP

Comms Status

10:00

Select GPRS

Set Comms Type

GPRS is off

WIFI is on

METEROR-2G

METEOR-AUTO

3-2G

3-AUTO

GPRS Networks

AUTO-2G

AUTO-AUTO

After you have selected Continue

the terminal will restart. By

default the terminal will select

AUTO-AUTO, this means that the

network with the best coverage

will automatically be selected.

Select OK

DO YOU WANT

TO TURN GPRS

ON?

Cancel

10:00

Reports

ReSync Trans

TMS Enquiry

Help

Settings

Select Settings

GPRS Troubleshooting

You can also click on the status bar

presented with image below

Select Set GPRS NW

Wpa Key

Remove WiFi

Set GPRS NW

Signal S

DHCP On/Off

10:00

A list of available networks will

show to pick from

METEROR-2G

METEOR-AUTO

3-2G

3-AUTO

GPRS Networks

AUTO-2G

AUTO-AUTO

Select GPRS or WIFI to see

Corresponding status

10:00

IP Menu

10:00

Reports

ReSync Trans

TMS Enquiry

Help

Settings

Go to IP Menu

Select Settings

Dual Comms

To get to the Dual Comms

Go to Settings in the main menu

Select IP menu

Select Comms Type

When both are enabled, buttons will be

green.

WIFI is default connection, if WIFI fails the

device can fall over to GPRS

GPRS is off

WIFI is on

Set Comms Type

Contactless Sale

Page 1

Enter the sale amount Tap card when prompted

Enter the sale amount Or select Sale

10:00

Welcome

Check InTopUp

Check Out

Sale

Refund

Void

10:00

SALE

Cancel OK

Amount:

£10.00

SALE

Amount:

£10:00

Please tap, insert,

swipe or key the card?

Contactless Sale

Page 2

Payment will process Engage device are P2PE card

details will be masked on both

receipts

Card Number:

417666*******0019

Amount:

£10:00

SALE

VISA

TOTAL: £10:00

AUTH CODE: 11064

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