VeriFone V240m User manual

MERCHANT

SOLUTIONS

AutoLink User Manual:

Verifone V240m

AUTOLINK USER MANUAL

Verifone V240m

Point-of-sale (POS) devices supplied and supported by Standard Bank

1. POS Device Functions

2. Card Information Overview

3. General POS Device Information

4. General Transaction Flow

5. 5.1. Purchase

5.2. Refund

5.3. Cancel

6. 6.1. Retail

6.2. Restaurant

6.3. Value added services (VAS)

7. Usage and Maintenance of the POS Device

8. Refund Transactions

9. Accepting Chip and PIN Cards

10. Other Information

11. Avoiding Fraud

12. Credit Card Security Features

13. SIM Card Usage and Replacement

14. Frequently Asked Questions

15. Contact Details, Hours of Operation and Support

CONTENTS

Verifone V240m

Point-of-sale (POS) devices supplied and supported by Standard Bank

Touchscreen

Displays the next transaction when a list

is available, used in the ‘correction’ and

‘authorisation’ completion ow

Magnetic Swipe Card Slot

The magnetic strip must face inwards

towards the terminal

Cancel Key, used to exit screen

Smart Card slot

Insert chip facing upwards, chip rst, and press rmly in

Clear key to back space

# Key to display transaction list

POS DEVICE FUNCTIONS

Enter key, used to confirm a setting

Or other entries On/Off/ button

* Key to display settings

CARD INFORMATION OVERVIEW

Issuing Bank

The responsible bank who issued the card to the

member

Tap to Pay™

Tap to Pay™functionality available

Card Association Logos

All POS devices accept VISA, MasterCard®and Union

Pay International. American Express, Diners Club, RCS,

Fleet and other card types can only be accepted if the

merchant has signed a separate merchant agreement

with these issuers

Expiry Date

If the card has expired, the transaction will fail

Card Number

The rst four digits dene the card type

Magnetic Strip

If a chip transaction fails, complete a magnetic

strip transaction

Signature Panel

A signature is required for non-chip transactions;

always ensure the member’s signature on the receipt

matches the member’s signature on the card

GENERAL POS DEVICE INFORMATION

1. TURNING THE POS DEVICE ON AND OFF

To turn the POS device on, hold down the green circular button (O) for 15 seconds.

To turn the POS device o, hold down the red cross button (X) for 15 seconds.

2. SCREEN INFORMATION

The background screen is made up of the top banner and the default transaction and

settings menu.

Information bar

Wi-Fi signal

GSM and SIM provider

Battery indicator

Date and time

Transact

All merchant transactions

All merchant applications,

VAS and settings

3. POS DEVICE INFORMATION

Tap on the ‘information bar’ (positioned at the top of the screen) to view the POS

device’s data.

The following information will be displayed:

• Terminal ID

• Terminal serial

• Merchant name

• Batch number

• Hot card version

• Card conguration

• Software version

• OS version

• PIN IKSN

• ADE status

Terminal Serial

346-000-123

Terminal ID

12345678

Merchant name

ABC Shoes Shop

Merchant ID

123456

Batch number

0001 (0 Transacons)

Hotcard version

1053

Card conﬁguraon

1928

Expendo I

2.0.0.2

OS Version

Release 30810500

AdvancedComms V

Advanced

To access the advanced functions, contact the SBSA Help Desk for a one-time PIN (OTP).

Communication

• To view communication information for authorisation, banking and VAS, tap the

‘information bar’ and then ‘comms’ (positioned at the bottom of the screen).

The following information will be displayed:

Authorisations

1. 123.123.123.123 1234

2. 123.123.123.123 1234

Banking

1. 123.123.123.123 1234

2. 123.123.123.123 1234

VAS

1. 123.123.123.123 1234

2. 123.123.123.123 1234

Software updates

1. 123.123.123.123 1234

2. 123.123.123.123 1234

• To view information on a POS device connected to GPRS with a SIM card installed, tap

the ‘GSM & SIM provider’ (positioned at the top of the screen).

• To view information on a POS device

connected to WiFi, tap the ‘Wi-Fi signal’

(positioned at the top of the

screen).

• To switch SIM cards, tap ‘SIM switch’

(positioned at the bottom left of the

screen) and wait for the SIM switch to

be successful.

Click on this icon on top of the

screen to view information on

GPRS terminal with a SIM card

installed

Note If you have 2 SIMs, you can

use the bottom left SIM Switch to

change SIMs

Click on this icon on top of the

screen to view information for a

terminal connected to WIFI

Click on this icon on top of the

screen to view information on

GPRS terminal with a SIM card

installed

Note If you have 2 SIMs, you can

use the bottom left SIM Switch to

change SIMs

Authorisaons

1. 123.123.123.123 1234

2. 123.123.123.123 1234

Selement

1. 123.123.123.123 1234

2. 123.123.123.123 1234

Parameters

1. 123.123.123.123 1234

2. 123.123.123.123 1234

Soware Updates

View comms informaon

34. DAILY ACTIVITIES

Check daily if all is in order with the POS device.

Tap the ‘information bar’ to see the device’s ‘batch transactions count’.

See Batch Number eld: Batch number 0001 (0 transactions)

To view banking totals:

Select ‘menu’

Select ‘banking’

Select ‘view current batch’

Tap ‘OK’ (O) once completed

STEP 4

STEP 2

STEP 3

The POS device will settle all transactions.

5. CHARGING THE POS DEVICE

A charger is supplied for the POS device. Plug in the charger cable to the POS device and into

the power plug. The POS device can also work on battery

6. REBOOTING THE POS DEVICE

To shut down the POS device, hold down the green circular button (O) for eight seconds. To

reboot the POS device, hold down the green circular button (O) for about eight seconds.

If the POS device is connected to power, holding the green circular button (O) down will restart

the POS device.

If the POS device is stuck and cannot reboot as per the above steps, press 1, 5 and 9

simultaneously. The ‘User APDV’ screen is displayed. On the top banner, swipe the screen to

the left- or right-hand side. Select ‘reboot’ and the POS device will reboot.

7. SUPERVISOR PIN

The supervisor number and PIN will be provided by our eld technician when the POS device is

installed.

STEP 1

8. POTENTIAL ERRORS

Outlined below is a list of the possible errors a user might experience. Please note that this list

may not include all errors users experience in the eld but is rather just a general guideline.

If any of the below errors, or any errors that are not documented, persist, please contact our

support team immediately.

8.1. Settlement required error

If there is an error, a red exclamation mark (!) is displayed on the top left-hand side of the

screen. Tapping on it will display more details about the error, which can be a ‘settlement

required’ error, a ‘parameter required’ error or a ‘hot cards le outdated’ error.

If a ‘settlement required error’ is displayed, this means that a settlement has failed for one

reason or another. A manual banking must be done to bank all transactions:

Select ‘menu’

Select ‘merchant’

Select ‘settlement’

STEP 1

STEP 2

STEP 3

The POS device will settle all transactions.

8.2. Parameters required error

If a ‘parameters required error’ is displayed, the POS device requires parameters from the host,

which needs to be downloaded manually:

Select ‘menu’

Select ‘merchant’

Select ‘parameters’

Select ‘partial’

STEP 1

STEP 4

STEP 2

STEP 3

The POS device will then download parameters from the host.

When the ‘parameters’ is downloaded, it will display a success or failed message. To print these

details, choose ‘print a POS device setup’ report.

38.3. Hot cards le outdated error

If ‘hot cards le outdated’ is displayed, the POS device’s hot cards are out of date or have failed

to download. Complete a parameter download as seen above.

8.4. Comms error / Error connecting

Check the POS device’s Wi-Fi or GPRS signal and tap for more information. Ensure that the

POS device’s comms information is correct.

If the POS device’s comms information is incorrect, select ‘menu’ on the main screen and

then ‘communications’, and update the POS device to connect to the correct communication

method. Contact our Help Desk if there is any uncertainty.

8.5. Stuck on connecting

Please be patient as this error will time out after 60 seconds.

8.6. Problem when printing

Ensure there is paper in the POS device

Ensure the paper roll is correctly inserted

Ensure the paper closure lid is closed properly

Contact your local Help Desk if the problem persists

STEP 1

STEP 4

STEP 2

STEP 3

8.7. How to check for a faulty POS device

The POS device could be faulty when the following occurs:

• The POS device does not read a customer’s inserted, swiped or tapped card

• The POS device will not power up

• The POS device screen displays ‘error’

• The POS device is struck by lightning

• The POS device’s keyboard is faulty or does not react to the keypad

• The touch pad or touch screen is stuck or does not react to being tapped

If the keyboard is faulty, the keypad does not react to being touched, the touch pad or screen

is stuck or the touch pad or screen does not react to being tapped, reboot the POS device

immediately.

If any problems persist, contact our Help Desk.

8.8. Hold and call / Hot card

If the card is reported lost or stolen, or could be a fraudulent card, contact our authorisations

centre immediately on how to proceed.

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