VeriFone VX675 CTLS User manual
1
Verifone VX675 CTLS
Payment Terminal
Manual
2
This payment terminal manual is for merchants to provide them with secure
processing of card payments via the payment terminal.
This manual constitutes an integral part of the Payment Cards Service Agreement and
the Payment Terminal Rental Agreement and, by signing these agreements, the
Merchant agrees to follow the terms and conditions set out in this manual.
Table of contents
Keypad features ............................................................................................................................................. 3
Chip card transactions ................................................................................................................................. 4
Contactless card transactions.................................................................................................................... 6
Swipe card transactions .............................................................................................................................. 8
Response codes in the event of transaction failure....................................................................... 10
Transaction revocation.............................................................................................................................. 12
Printing out a copy of the receipt.......................................................................................................... 14
Closing a day ................................................................................................................................................. 15
Messages appearing on the screen.......................................................................................................... 16
Switching the paper roll............................................................................................................................ 17
Technical support
•Assistance with issues related to card transactions: ph: 67 444 444;
e-mail: [email protected]
•Technical assistance: ph: 67 25 1111; fax: 67 844 702;
e-mail: [email protected]
Problems reported outside business hours are registered and dealt with as soon
as possible (normally the following business day).
3
Keypad features
Paper roll switching (button for opening
plastic cover)
Signal receiver
Service button “Options”
Cancelling a sales transaction
Correct
Confirm entry
Slot for magnetic card
Slot for chip card
4
Payment terminal VeriFone VX675
Message on
terminal Vx675
display
Action
0.00 EUR The terminal is in stand-by mode
Enter the sum
10.00 EUR
Enter the transaction amount in cents (e.g. enter 1,000 for the transaction amount of
EUR 10.00). When the amount has been entered, press the green key .
To correct the amount, press the yellow key .
To abort the transaction, press the red key .
Ask the customer to enter the card into the card reader.
10.00 EUR
Enter PIN:
Ask the customer to enter the card into the card reader. When the amount has been entered, the
green key must be pressed .
To correct the PIN, the yellow key must be pressed .
To abort the transaction, the red key must be pressed .
PIN OK
Connecting
Connected
If the PIN has been entered correctly, the terminal will establish the connection with the bank
Transaction confirmed The terminal will print the receipts. After printing the first receipt, tear the receipt off
Print copy?
X-Cancel/ENT-Confirm
Transaction confirmed
To print the second receipt faster, press the green key .
To cancel printing the second receipt, press the red key .
Remove Card Ask the customer to remove the card from the card reader
Chip card transactions
Please note:
It is mandatory to use the chip when paying with a chip card.
5
•The first copy of the receipt remains with the vendor and
the second is handed over to the buyer.
•If performing the chip card transaction failed and the “Use
magnetic card” prompt is displayed on the terminal screen,
you must perform the transaction according to the
instructions applicable for performing transactions using a
magnetic card.
•As an exception, the chip card may sometimes not ask for
PIN entry, in which case the terminal will print out a
receipt with fields for adding a signature and a document
number.
Name of the point of sale
Address of the point of sale
Terminal id
Time of transaction
Receipt number
Card type
Card number (four last numbers are visible)
Transaction type
Transaction total
Receipt type
Authorization code
Confirmation upon sucessful payment
Transaction types:
T0 – on-line transaction (card number is entered manually)
T1 – on-line transaction (card is read via card reader)
karšu lasītāju)
T2 – off-line transaction (card number is entered manually)
T3 – off-line transaction (card is read via card reader)
Attention:
The terminal will print out the receipt if the authorisation
centre receives a positive response code. Otherwise, the
transaction will not be saved and the terminal will issue an
error message showing response codes and instructions
for further actions.
NB! Make sure the transaction is approved on the receipt.
6
Contactless card transactions
Payment terminal VeriFone VX675
Message on
terminal Vx675
display
Action
0.00 EUR The terminal is in stand-by mode and one green light is flashing on the PIN pad
Present card
10.00 EUR
Enter the transaction amount in cents (e.g. enter 1,000 for the transaction amount of EUR 10.00).
After the amount has been entered, press the green key .
After entering the amount, one green light should be lit on the terminal.
To correct the amount (one character at a time), press the yellow key .
To abort the transaction, press the red key .
Reading the card
Successful
Remove the card
Ask the customer to hold the card on the terminal’s signal receiver until a beep is heard. The card
has been successfully read if four lights turn on and you hear the sound indicating successful
reading of the card.
Print copy?
X-Cancel/ENT-Confirm
Transaction confirmed
To print the second receipt faster, press the green key .
To cancel printing the second receipt, press the red key .
Transaction
confirmed
The terminal will print the receipts. After printing the first receipt, tear the receipt off
7
•For some bank cards, the terminal might require the
customer’s signature if the transaction amount exceeds a
certain limit, and the merchant must check the signature
on the back of the bank card. If the signature is correct,
the green button must be pressed on the terminal.
If the signature is not correct, the merchandise must not
be handed over to the customer and the red button must
be pressed .
•If the amount of the contactless transaction exceeds the
allowed transaction limit, the PIN pad will prompt you to
insert the card in the card reader, and a chip card
transaction will be performed instead (see page 4:
“Performing a sales transaction with a chip card”).
•The first copy of the receipt remains with the vendor and
the second is handed over to the buyer.
Name of the point of sale
Address of point of sale
Terminal id
Transaction time
Receipt number
Card type
Card number
Transaction type
Transaction total
Mark of contactless transaction
Receipt type
Transaction types:
T0 – on-line transaction (card is read via card reader)
T3 – off-line transaction (card is read via card reader)
Attention!
The terminal will print out the receipt if the authorisation
centre receives a positive response code. Otherwise, the
transaction will not be saved and the terminal will issue an
error message showing response codes and instructions
for further actions.
NB! Make sure the transaction is approved on the receipt.
8
Swipe card transactions
Payment terminal VeriFone VX675
Message on
terminal Vx675
display
Action
0.00 EUR The terminal is in stand-by mode and one green light is flashing on the PIN pad
Present card
10.00 EUR
Enter the transaction amount in cents (e.g. enter 1,000 for the transaction
amount of EUR 10.00), then swipe the magnetic card through the card reader.
When the amount has been entered, press the green key .
To correct the amount, press the yellow key .
To abort the transaction, press the red key .
Enter card’s last 4 digits
10.00 EUR
Enter the last 4 digits of the customer’s bank card into the terminal. After entry,
press the green key .
To correct the last 4 digits of the customer’s bank card press the yellow key .
To abort the transaction, press the red key .
Connecting
Connected
Transaction confirmed
The terminal will establish a connection with the bank.
Transaction confirmed The terminal will print the receipts. After printing the first receipt, tear
the receipt off
Print copy?
X-Cancel/ENT-Confirm
Transaction confirmed
To print the second receipt faster, press the green key .
To cancel printing the second receipt, press the red key .
9
•The person must be identified in conformity with the
Rules of Acceptance of Cards.
•The first copy of the receipt remains with the vendor
and the second is handed over to the buyer.
Transaction types:
T0 – online transaction (card number entered manually)
T1 – online transaction (card read using card reader)
T2 – offline transaction (card number entered manually)
T3 – offline transaction (card read using card reader).
Notes:
The terminal will print the receipt if it receives a positive
reply code from the authorisation centre. If not, the
transaction is not saved and the terminal will issue an
error message with the reply code and further
instructions.
Note: Ensure that successful completion of the
transaction is confirmed on the receipt!
Name of the point of sale
Address of the point of sale
Terminal id
Transaction time
Receipt number
Card type
Card number (four last numbers are visible)
Transaction type
Transaction total
Buyer’s signature (verify conformity to the signature o
n the back side of the card)
Number of the presented document (filled in manually)
Authorisation code
Receipt type
10
Response codes in the case
of transaction failure
Payment terminal VeriFone VX675
Message Verbal explanation of code
1xx
If the terminal prints out a code beginning with “1”,
this card cannot be used to perform the transaction.
The card must be returned to the customer.
100 Transaction invalid
101 Card expired
102 Possible card fraud
104 Restricted card
105 Contact customer support on 6 132 300
107 Contact customer support on 6 132 300
109 Invalid vendor.
Contact customer support on 6 132 300
110 Wrong amount (too large)
111 Card data error
112 PIN required to perform transaction
116 Not enough money in account
118 Unknown card
119 Transaction not allowed for this card
120 Transaction not allowed for this terminal
121 Amount exceeds limit
123 Amount exceeds frequency limit
125 Use of card prohibited
Table of contents
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