VADDIO RoboSHOT 20 UHD User manual

Integrator's Complete Guide to

RoboSHOT 20 UHD

High Performance, Ultra High Definition

PTZ Camera

Document 342-1192 Rev. B

July 2016

Contents

Overview 1

What's in this Guide 1

Camera Features 1

Unpacking the Camera 2

A Quick Look at the Camera 3

Front of the Camera 3

Connector Panel 4

Switch Settings 4

Video Resolution 5

Camera Settings 6

Installation 7

Before You Install the Camera 7

Don’t Void Your Warranty! 7

Cabling Notes 7

Installing the Wall Mount 8

About Ceiling-Mounted Cameras 8

Basic Connection Diagram 8

Installing the Camera 9

Powering Up the Camera 10

Configuring and Controlling the Camera 11

Vaddio IR Remote Commander 11

IR Remote Cheat Sheet 11

IR Remote Details 12

Storing a Preset Using the IR Remote Commander 12

Clearing a Preset Using the IR Remote Commander 12

Web Interface 13

Compatible Web Browsers 13

User Access 14

Administrative Access 14

Web Interface Cheat Sheet 15

Web Tasks for All Users: Controlling the Camera 16

Web Tasks for Administrators: Configuring Network Settings 21

Web Tasks for Administrators: Adding Room Information to the Screen 22

Web Tasks for Administrators: Managing Access and Passwords 22

Web Tasks for Administrators: Setting Camera Behaviors and Adjustments 23

Web Tasks for Administrators: Configuring Streaming Settings 25

Web Tasks for Administrators: System Reboots, Resets, and Soft DIP Switch Con-

figuration 27

Web Tasks for Administrators: Contacting Vaddio Technical Support 30

Web Tasks for Administrators: Viewing Diagnostic Logs 30

Telnet Serial Command API 31

camera home 32

camera pan 32

camera tilt 32

camera zoom 33

camera focus 34

camera preset 35

camera ccu get 36

camera ccu set 37

camera ccu scene 38

video mute 38

camera standby 39

streaming settings get 40

network ping 41

network settings get 41

system reboot 41

system factory-reset 42

history 43

version 43

help 43

exit 44

RS-232 Serial Communication 45

RS-232 Command List 46

Command Setting Values 53

RS-232 Inquiry Command List 57

Specifications 61

Troubleshooting and Care 62

Operation, Storage, and Care 63

Compliance Statements and Declarations of Conformity 64

FCC Part 15 Compliance 64

ICES-003 Compliance 64

European Compliance 65

Warranty Information 66

Index 67

iii

Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Overview

This guide covers the RoboSHOT™ 20 UHD high performance PTZ camera:

nRoboSHOT 20 UHD (silver and black), North America – 999-9950-000

nRoboSHOT 20 UHD (white), North America – 999-9950-000W

nRoboSHOT 20 UHD (silver and black), International – 999-9950-001

nRoboSHOT 20 UHD (white), International – 999-9950-001W

What's in this Guide

This guide covers:

nUnpacking and installing RoboSHOT 20 UHD cameras

nThe camera's physical features and switch settings

nControlling the camera using the IR remote or web interface

nControlling the camera using Telnet or RS-232 commands

nSpecifications

nTroubleshooting and maintenance

nWarranty and compliance/conformity information

For your convenience, this information is also available in smaller, limited-purpose manuals:

nInstallation Guide for RoboSHOT 20 UHD High Performance PTZ Cameras (unpacking, physical

features, switch settings, installation, initial power-up)

nConfiguration and Administration Guide for RoboSHOT 20 UHD High Performance PTZ

Cameras ((physical features, controlling the camera, troubleshooting, and specifications)

Download manuals, dimensional drawings, and other information from www.vaddio.com/support.

Camera Features

nBack-illuminated 9.03 Megapixel, ultra high definition 1/2.3-

type sensor delivers native 2160p/30 (3840 x 2160) video

n12X optical zoom and 1.67X digital zoom; effective 20X

zoom range; horizontal field of view 74° (wide) to 4.8° (tele)

at 20X

nImaging and performance comparable to 3-chip cameras

nPrecise pan and tilt movements from 120°/s down to

0.35°/s

nTri-Synchronous Motion™ simultaneous 3-axis

pan/tilt/zoom movement between presets

nSimultaneous HDMI®, HDBaseT™, 3Gb/s HD-SDI and IP

streaming outputs

nPresenter-friendly IR remote control

nFull administrative control from your browser via web

interface

nIntegration-ready Telnet or serial RS-232 control

nSmooth, silent direct-drive motors

Unpacking the Camera

Make sure you received all the items you expected.

Caution

Always support the camera's base when picking it up. Lifting the camera by its head or mounting

arm will damage it.

North America

Part number 999-9950-000, RoboSHOT 20 UHD in silver and black

Part number 999-9950-000W, RoboSHOT 20 UHD in

white

nVaddio IR Remote Commander

n12 VDC, 3.0 A switching power supply

nAC cord set for North America

nThin Profile Wall Mount with mounting hardware

nEZCamera RS-232 control adapter

nQuick Start Guide

International

Part number 999-9950-001, RoboSHOT 20 UHD in silver and black

Part number 999-9950-001W, RoboSHOT 20 UHD in

white

nVaddio IR Remote Commander

n12 VDC, 3.0 A switching power supply

nAC cord sets for UK and Europe

nThin Profile Wall Mount with mounting hardware

nEZCamera RS-232 control adapter

nQuick Start Guide

Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

A Quick Look at the Camera

This section covers the physical features of the RoboSHOT 20 UHD.

Front of the Camera

nCamera and Zoom Lens: Horizontal field of view up to 74°.12X optical zoom combines with 1.67X

digital zoom to deliver an effective 20X zoom range; 4.8° field of view at 20X.

nDual-arm mount provides superior stability.

nIR Sensors: Sensors in the front of the camera base receive signals from the IR Remote Commander.

Make sure there are no obstructions directly in front of the camera base.

nStatus indicator: The multi-colored LED indicates the camera's current state.

oPurple – Boot-up and Standby modes.

oBlue – Normal operation and is a power on, ready condition.

oBlinking blue – The camera has received IR from the remote or other IR source.

oRed – Tally function; shows that the camera is on-air.

oBlinking red – Fault condition.

oYellow – Firmware update is in progress.

Caution

Do not remove power or reset the camera while the indicator is yellow, showing a firmware update in

progress. Interrupting a firmware update can make the camera unusable.

Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Connector Panel

From left to right:

n12 VDC, 3.0 A connector – EIA-J04 connector for the power supply shipped with the camera, if not

using a OneLINK extension system

nOneLINK HDBaseT connector – Connect to the network (H.264 IP streaming, web interface or Telnet

control, and PoE++ power) or a OneLINK extension system (video, power and control up to 328

ft/100m)

nHDMI connector – HDMI video output

nHD-SDI connector – HD-SDI video output

nRS-232 port – Connect to a camera controller to manage the camera using a modified VISCA protocol

nHDvideo select switch – Select the appropriate output resolution for local outputs

nDIP switches – Set IR frequency, IR on/off, image flip (camera is invertible), and baud rate

Switch Settings

RoboSHOT cameras use a rotary switch to set the video resolution and a set of DIP switches that

determine certain camera functions. A label on the bottom of the camera provides a quick reference for

setting the switches.

Note

Set the switches appropriately before mounting the camera.

Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Video Resolution

Set the desired available output resolution for the camera with the rotary switch. Switch positions A through

F are not used.

Switch position Resolution

0 1080p/59.94

1 1080p/50

2 1080i/59.94

3 1080i/50

4 1080p/29.97

5 1080p/25

6 720p/59.94

7 720p/50

8 2160p/29.97

9 2160p/25

A – F Not used

Note

The maximum resolution for the HD-SDI output and the IP stream is 1080p.

Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Camera Settings

Use the DIP switches to set other camera behaviors.

Note

When the camera is right side up, switches are in their default positions when they are up.

IR Frequency Selection:The IR Remote Commander can control up to three cameras in the same room

independently, if they are configured with different IR frequencies. Use switches 1 and 2 to select the

frequency to identify the camera as camera 1, 2, or 3; then use the Camera Select buttons at the top of the

remote to select the camera you want to control.

IR: Leave switch 3 in the default UP position if the IR remote will be used.

Inverted operation: If mounting the camera upside-down, set switch 4 to the DOWN position: IMAGE

FLIP ON.

Baud Rate:Set the baud rate for RS-232 communication using switch 5. Most applications use 9600 bps

(switch 6 UP), which is recommended when using long cable runs. Use the 38,400 bps setting (switch 6

DOWN) for short control lines only.

Switch 6 is not currently used.

Pro Tip

Double-check switch settings before you mount the camera.

Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Installation

This section covers

nSiting the camera

nInstalling the mount

nConnecting the camera

nInstalling the camera

Before You Install the Camera

nChoose a camera mounting location that will optimize camera performance. Consider camera viewing

angles, lighting conditions, line-of-sight obstructions, and in-wall obstructions where the camera is to be

mounted.

nIf the IR Remote Commander will be used, ensure that nothing blocks the IRlens in the camera's base.

nEnsure that the camera body can move freely and point away from the ceiling and lights.

nFollow the installation instructions included with the camera mount.

Don’t Void Your Warranty!

Caution

This product is for indoor use. Do not install it outdoors or in a humid environment without the appropriate

protective enclosure. Do not allow it to come into contact with any liquid.

Use only the power supply included with this product. Using a different one will void the warranty, and

could create unsafe operating conditions or damage the product.

Do not install or operate this product if it has been dropped, damaged, or exposed to liquids. If any of these

things happen, return it to Vaddio for safety and functional testing.

DomeVIEW enclosures are available to allow outdoor installation of RoboSHOT cameras. Learn more at

www.vaddio.com/products.

Cabling Notes

Use Cat-5e or better cable and standard RJ-45 connectors (568B termination). We recommend using high-

quality connectors and a high-quality crimping tool.

Caution

Check Cat-5 cables for continuity before using them. Using the wrong pin-out may damage the camera

system and void the warranty.

Note

Do not use pass-through RJ-45 connectors. These can cause intermittent connections

and degraded signal quality, resulting in problems that may be hard to diagnose. Use

standard RJ-45 connectors.

Pro Tip

To prevent tragic mishaps, label both ends of every cable.

Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

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