Starkey ZON User manual
OperatiOns Manual
table Of COntents
IDENTIFICATION
Features, Controls and Identification............................2
PREPARATION
Batteries ....................................................................4
Battery Indicator.........................................................5
Insertion and Removal.................................................6
OPERATION
On and Off.................................................................7
Multimemory Settings .................................................8
Directional Settings.....................................................9
Telephone Use............................................................9
Self Check................................................................11
Summary of Settings..................................................12
HEARING SYSTEM CARE
Instrument Care .......................................................14
Service and Repair ....................................................15
Troubleshooting Guide..............................................16
TIPS FOR BETTER COMMUNICATION
For You....................................................................17
For Your Family and Friends.......................................17
FDA INFORMATION
Required Information................................................18
1
Now, for the first time, Starkey is offering a lifetime warranty on
the circuit of the new Z≤n hearing aid. The hearing aid circuit is
covered under warranty for the life of the product.
The warranty commences on the actual date of sale to the patient
and is valid only for as long as the patient owns the instrument as
registered by specific serial number.
The Z≤n Lifetime Circuit Warranty is not transferable and does
not apply to transducers, cases or mechanical components.
2
3
1. Hearing Instrument
2. Cable
3. Receiver
4. Microphones
5. Multimemory Button
6. Battery Compartment
(on/off control)
Location of serial number
7. Retention Lock
8. Location of manufacturer’s
name/model name
9. Location of left/right
side indicator
10. Instant Fit Earbud
identifiCatiOn
Features, Controls and Identification
identifiCatiOn
8
8
9
10
6
1
2
4
5
3
7
4
5
Battery Indicator
An indicator will sound when the battery’s voltage is low. You
have approximately 20 minutes* to replace the battery. A
different indicator will sound just before the battery
stops working.
* Actual time between low battery indicator and shut down will vary
depending on environmental noise levels and brand of battery used.
Helpful Hints
• NEVERFORCETHEDOORSHUT;thiscouldresultin
seriousdamage;ifthedoorwillnotclosesecurely,checkthat
the battery is inserted correctly
• Donotopenthebatterydoortoofarordamageislikely
to occur
• Disposeofusedbatteriesimmediatelyintheproperwasteor
recycling container
• Batteriescanvaryinsizeandperformance,yourhearingcare
professional is your best source for information
Warnings
Batteries are dangerous if swallowed. To help prevent the
accidental ingestion of batteries:
Keep out of reach of children and pets
Check your medications before taking them –
batteries have been mistaken for pills
Never put batteries in your mouth, as they can easily
be swallowed
National Button Battery Ingestion Hotline:
202-625-3333
preparatiOn
Batteries
Yourhearingsystemusesasize312battery
asitspowersource.Thisbatterysizecan
be identified by the brown color code on
the packaging.
To insert or replace the battery:
1. Use the nail grip on the battery door.
2. Open the battery door gently and remove
the old battery.
3. Remove the tab from the new battery.
4. Line up the battery’s plus “+” sign (flat side of the battery)
with the “+” on the battery door.
5. Close the battery door.
6
7
Helpful Hints
• Minorirritationandinflammationmayoccurasyourear
becomesaccustomedtohavinganobjectinit;ifso,please
contact your hearing care professional
• Ifanactualallergicreactionoccurs,contactyourhearing
care professional
• Severeswelling,dischargefromtheear,excessivewax,or
other unusual conditions warrant immediate consultation
with a physician
OperatiOn
On and Off
To turn ON:
Insert a battery and completely close the battery door.
To turn OFF:
Open the battery door until the battery is no longer touching the
battery contacts.
Insertion and Removal
To insert:
1. Hold the cable at the bend in front
of the receiver with your thumb and
forefinger. Gently insert the receiver
into your ear canal.
2. Carefully place the hearing
instrument behind your ear
wrapping it over the top of your ear.
3. Place the lock inside the bowl of
your ear.
To remove:
1. Remove the lock from the bowl of
your ear.
2. Remove the hearing instrument from
behind your ear.
3. Grasp the receiver with your thumb
and forefinger. Gently pull out of
your ear canal.
Do not pull with the hearing system case
as this may damage the connection.
8
9
Directional Settings
Your hearing system has directional microphones to help
improve speech understanding in noisy situations.
Your hearing care professional will circle the programmed
directional setting for each memory.
Program Environment
1 Automatic Manual Off
2 Automatic Manual Off
3 Automatic Manual Off
4 Automatic Manual Off
When the directional microphones are activated automatically
(automatic), the hearing instrument will continually monitor the
environmentandgraduallyadjusttotheappropriatemodetooptimize
speech intelligibility. When the directional microphones are activated
by pushing the Multimemory button (manual), the hearing instrument
optimizesspeechwhenyouselectthedirectionalmemory.Askyour
hearing care professional about your particular directional settings.
Telephone Use
Your hearing system allows you to comfortably use the telephone
without removing your hearing system.
Multimemory Settings
Your hearing care professional can
set up to four hearing programs for
you. These additional programs
are accessed by pressing the
Multimemory button inward.
When you press the Multimemory
button, you may hear an indicator or
tone series indicating the device has
changed to the next program. Your
hearing system has been set up with
the following environments:
Program Tone Voice Environment
1 1 Tone One Normal
2 2 Tones Two
3 3 Tones Three
4 4 Tones Four
10
11
Self Check
Some hearing systems can run a diagnostic test of their own
performance. This feature is called Self Check. Your hearing
care professional will check the box below if this feature is
activated.
Your Self Check feature is activated.
Your Self Check indicator is a:
Speech Indicator (Good, Make appointment)
Tone Indicator
To perform the Self Check:
1. Open and close the battery door three times.
2. Place the hearing system in your ear.
3. Listen for the status indicator.
4. Schedule an appointment with your
hearing care professional, if needed.
Somehearingaidusershavereportedabuzzingsoundintheir
hearing aids when they are using cell phones, indicating that the
cell phone and hearing aid may not be compatible. According
to the ANSI C63.19 standard (ANSI C63.19-2006 American
National Standard Methods of Measurement of Compatibility
Between Wireless Communications Devices and Hearing Aids),
the compatibility of a particular hearing aid and cell phone can
be predicted by adding the rating for the hearing aid immunity to
the rating for the cell phone emissions. For example, the sum of
a hearing aid rating of 2 (M2) and a telephone rating of 3 (M3)
would result in a combined rating of 5. Any combined rating that
equalsatleast5wouldprovide“normaluse”;acombinedrating
of 6 or greater would indicate “excellent performance.”
Immunity of this hearing aid is at least M2. The equipment
performance measurements, categories and system
classifications are based upon the best information available but
cannot guarantee that all users will be satisfied.
NOTE: The performance of individual hearing aids may vary
with individual cell phones. Therefore, please try this hearing
aid with your cell phone or, if you are purchasing a new phone,
be sure to try it with your hearing aid prior to purchase. For
additional guidance, please ask your cell phone provider for
the booklet entitled “Hearing Aid Compatibility with Digital
Wireless Cell Phones.”
12
13
Summary of Settings
ENVIRONMENT DIRECTIONAL SETTING INDICATOR ON INDICATOR TYPE
Program 1 Normal
Off
Automatic
Manual
Yes
No
Speech (One)
1 Tone
Program 2
Off
Automatic
Manual
Yes
No
Speech (Two)
2 Tones
Tone Series
Program 3
Off
Automatic
Manual
Yes
No
Speech (Three)
3 Tones
Tone Series
Program 4
Off
Automatic
Manual
Yes
No
Speech (Four)
4 Tones
Tone Series
Low Battery — — Yes
No
Speech (Battery)
Tone Series
Battery End of Life — — Yes
No
Speech (Shutdown)
Sustained Tone
Self Check — — Yes
No
Speech (Good/Make Appointment)
Tone Series
Reminder — — Yes
No
Speech (Make Appointment)
Tone Series
14
15
Hearing systeM Care
Instrument Care
Do your best to keep your hearing instrument clean at all
times. Heat, moisture and foreign substances can result in
poor performance.
• Useacleaningbrushorsoftclothtocleandebris
from around the switches, microphone and battery
compartment;inspectthereceiver,InstantFitEarbudand
Wax Guard regularly
• IftheWaxGuardorInstantFitEarbudismissing,contact
your hearing care professional immediately to schedule an
appointment for otoscopy
• Neverusewater,solvents,cleaningfluidsoroiltoclean
your instrument
Your hearing care professional can provide further information
on additional maintenance procedures for your hearing system
if needed.
Helpful Hints
• Whennotwearingyourhearingsystem,openthebattery
door to allow moisture to evaporate
• Whennotinuse,removethebatteriescompletely;place
your hearing system in the storage container and store:
– In a dry, safe place
– Away from direct sunlight or heat to avoid
extreme temperatures
– Where you can easily find them
– Safely out of reach of pets and children
• Donottakeapartyourhearinginstrumentsorinsertthe
cleaning tools inside them
Service and Repair
If, for any reason, your hearing system does not operate
properly, do NOT attempt to fix it yourself. Not only are you
likely to violate any applicable warranties or insurance, you
could easily cause further damage.
Should your hearing system fail or perform poorly, check the
guide on the next page for possible solutions. If problems
continue, contact your hearing care professional for advice and
assistance. He or she is able to solve many common problems
right in his or her office or clinic.
16
17
tips fOr better COMMuniCatiOn
Your hearing care professional will recommend an appropriate
schedule to help you adapt to your new hearing system. It will
take practice, time and patience for your brain to adapt to the
new sounds that your hearing system provides.
Please review the following simple communication tips:
For You
• Moveclosertoandlookatthespeaker
• Backgroundnoisesmaybefrustratingatfirst;remember,
you have not heard them for a while
• Developrealisticexpectationsofwhatyourhearing
instruments can and cannot do
• Betterhearingwithhearinginstrumentsisalearnedskill
combining desire, practice and patience
For Your Family and Friends
Your family and friends are also affected by your hearing loss.
Request that they:
• Getyourfullattentionbeforebeginningtospeak
• Speakclearlyandatanormalrateandlevel;shoutingcan
actually make understanding more difficult
• Rephraseratherthanrepeatthesamewords;different
words may be easier to understand
Troubleshooting Guide
SYMPTOM POSSIBLE
CAUSES
SOLUTIONS
Not Loud Enough
Low battery Replace battery
Earwax buildup Clean or replace
Wax Guard
as needed
Improper insertion Check that receiver
is properly placed in
the ear canal
Hearing change Contact your hearing
care professional
Inconsistent
Performance
Low battery Replace battery
Earwax buildup Clean or replace
Wax Guard
as needed
Sweat/moisture
in battery
compartment
Wipe battery
compartment and
use fresh battery,
additionally place in
dri-aid kit overnight.
Unclear,
Distorted
Performance
Low battery Replace battery
Earwax buildup Clean or replace
Wax Guard as
needed
Defective hearing
instrument Contact your hearing
care professional
Dead
Low battery Replace battery
Earwax buildup Clean or replace
Wax Guard
as needed
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